SALESPERSON: Hello, thank you for calling the travel agency live your dreams. I hope you are doing great today. I am your travel agent Pedro Jimenez. How can I help you? CUSTOMER: Hi, I’m Kathleen Fernandez. I am calling you, because a friend of mine told me about your agency. And now I am planning to take a one-week holiday. SALESPERSON: Great, you've called the right place. Let me ask you something. Are you going to travel alone? CUSTOMER: In fact, I want to travel with my husband and my 5 years old daughter. SALESPERSON: do you have any destination in mind? CUSTOMER: My husband wants to travel to Machu Picchu. However, I don't think it's a good idea because I just completed my first year working as a retail store manager and it was a very difficult year for me. I'm exhausted. I am looking for a place where I can relax and unwind with my family. SALESPERSON: Ohh I see. I agree with you. Machu Picchu is such a physically demanding place and the height could severely affect your daughter. But don't worry, I think the right place for you and your family is an all-inclusive resort in Cancun. In Cancun you will enjoy of gorgeous beaches, great weather, and amazingly clear and clean waters. CUSTOMER: It sounds good, I love white sand Caribbean beaches. but I already went to Cancun 3 years ago. I would like to go to a place that I have never been before. SALESPERSON: oh! I understand you. Have you ever been in Dominican Republic before? CUSTOMER: No, I haven’t. SALESPERSON: So, in that case, the place you and your family are looking for is Punta Cana. Punta Cana is one of the Caribbean’s most popular beach destinations. You can sunbathe on one of the famous beaches of Punta Cana, such as Macao. Macao Beach is well known for its palm trees, white sand, and turquoise water. In addition, Punta Cana has a variety of culinary experiences and more than 25 sports and activities included, such as tennis, yoga, snorkeling, surfing, sailing, buggy excursions and much more. For children we have the Children's Club programming, in which they will be able to enjoy outdoor activities, and see and play with animals such as dolphins and monkeys. CUSTOMER: uuuff!! Interesting. But how much does it cost? SALESPERSON: We have an all-inclusive family package for 7 days, at an extraordinary price of 2,500 Canadian dollars. CUSTOMER: with taxes included? SALESPERSON: Yes, taxes are included in this price. CUSTOMER: I see. Can you give me more details about the hotel we will be staying at? SALESPERSON: Of course. Macao Beach resort is a 5-star hotel that has a family pool, restaurant, a bar, disco, tennis court, spacious rooms with air conditioning, free Wi-Fi access, room service, gym, meeting room and even laundry. You don't have to worry about anything. The hardest decision you'll have to make is whether to order a margarita or a pina colada. CUSTOMER: Nice. And how would we book the airline flight? SALESPERSON: We will make the reservation; you don't have to worry about that. I just need you to provide me with some personal information and tell me the exact date you would travel. CUSTOMER: It all sounds great. But how do I know that all this information you have given me is reliable? SALESPERSON: All this information is published on our website in writing. On our website you can see photos of the different places, and testimonials from some of our clients. We are a travel agency with 8 years in the market. CUSTOMER: ok, I will check it. SALESPERSON: Please give me your email and there I will send you a link to fill out some forms and we can officially start the process. CUSTOMER: ok, my email address is delcastillokathleen@gmail.com. SALESPERSON: I got it.
