READING TEST
In this section, you must demonstrate your ability to read and comprehend English. You will be given a
variety of texts and asked to answer questions about these texts. This section is divided into three parts
and will take 75 minutes to complete.
Do not mark the answers in your text book. Use the answer sheet that is separately provided.
PART 5
Directions: In each question, you will be asked to review a statement that is missing a word or phrase.
Four answer choices will be provided for each statement. Select the best answer and mark the
corresponding letter (A), (B), (C), or (D) on the answer sheet.
101. Inclement weather delayed the plane’s ------by more than an hour.
(A) depart
(B) departed
(C) departs
(D) departure
106. The terms of the user agreement for the
online music service are subject to change -------.
(A) on course
(B) behind schedule
(C) among others
(D) without notice
102. ------- for any mistakes,
Mr. Marcus keenly reviewed the financial
documents.
(A) Looked
(B) Looks
(C) Looking
(D) Look
107. There is an ------- that economic conditions in
the country will improve next year.
(A) expect
(B) expected
(C) expectation
(D) expectantly
103. Claco Electricity warned its customers that ------ power outages would likely occur during the
summer, when usage peaks.
(A) widespread
(B) boundless
(C) volunteer
(D) distant
108. Dr. Gupta informed his patient that a ------- in
calorie intake was the only way she would lose
weight.
(A) reduction
(B) degradation
(C) deliberation
(D) completion
104. The high-school basketball coach stressed
that having fun was more important than -------.
(A) won
(B) win
(C) winning
(D) has won
109. Disposing of batteries ------- can lead to
environmental pollution, as their chemicals can leak
into the ground.
(A) care
(B) caring
(C) careless
(D) carelessly
105. Brentwood Appliances faces several ------lawsuits that it will try to settle over the next few
months.
(A) relaxing
(B) satisfying
(C) pending
(D) convincing
110. Had he ------- the high cost of repairing his
computer, Mr. Barnett would have simply bought a
new one.
(A) knew
(B) knows
(C) known
(D) knowing
111. ------- of the tuition fee cut argue that it will
make higher education more affordable.
(A) Viewers
(B) Supporters
(C) Attendants
(D) Instructors
112. Jean-Claire had a ------- record last season,
scoring 33 goals in total.
(A) respect
(B) respectful
(C) respectable
(D) respecting
113. Politicians debated ------- the tax
on inheritances should be abolished or expanded.
(A) whereas
(B) unless
(C) whether
(D) either
114. Our security software is ------- updated to
ensure that the database system is protected from
viruses.
(A) inadvertently
(B) equally
(C) frugally
(D) continually
115. The human resources department said that it
would need ------- than a week to select a
candidate for the job.
(A) more
(B) most
(C) much
(D) many
116. Changes to the national healthcare policy will
------ coverage to all residents of the country.
(A) continue
(B) persist
(C) respond
(D) extend
117. The new version of the software will run on
any computer ------- in the last two years.
(A) manufacturing
(B) was manufactured
(C) manufacturers
(D) manufactured
118. Even though everyone approved of the public
transit system, some politicians warned that it was
not ------- without increasing taxes.
(A) visible
(B) transferable
(C) sustainable
(D) presentable
119. Parents are encouraged to have their children
immunized ------- prevent the outbreak of
potentially life-threatening diseases.
(A) by means of
(B) according to
(C) in order to
(D) with respect to
120. The designer wanted to hang a large ------light fixture over the table in the dining room.
(A) decorative
(B) decorates
(C) decorate
(D) decorating
121. The company’s president said he ------- if the
auditors discovered any financial improprieties.
(A) resigns
(B) had resigned
(C) would resign
(D) has resigned
122. ------- receiving many complaints about poor
sound quality, the theater decided to upgrade its
speaker system.
(A) Besides
(B) Except
(C) Despite
(D) Upon
123. The travel agent ------- the cancelation fee
since the woman was a loyal customer.
(A) granted
(B) waived
(C) applied
(D) approved
124. Landry Printing ------- to a new
building near the company’s main factory yesterday.
(A) relocation
(B) relocates
(C) was relocated
(D) to relocate
125. Employees will no longer receive paychecks
and will instead have their salaries deposited ------into their bank accounts.
(A) directly
(B) directed
(C) directing
(D) director
126. The receptionist confirmed that the contract
and invoice ------- to the client last Thursday.
(A) are mailed
(B) are mailing
(C) were mailing
(D) were mailed
127. The plane flew in circles around the airport
while it waited for ------- to land.
(A) hesitation
(B) representation
(C) comprehension
(D) permission
128. ------- the workshop schedule is changed, all
employee will complete their safety training by
June 11.
(A) Unless
(B) Before
(C) Despite
(D) Such
129. The recent articles about the Bolt 205 electric
car ------- focused on its improved battery life.
(A) inwardly
(B) cleanly
(C) mainly
(D) potentially
130. Megaland, the amusement park located just
outside Gross Pointe, is the second ----tourist attraction in the greater Detroit area.
(A) more largely
(B) larger
(C) largest
(D) largely
PART 6
Directions: In this part, you will be asked to read four English texts. Each text is missing a word,
phrase, or sentence. Select the answer choice that correctly completes the text and mark the
corresponding letter (A), (B), (C), or (D) on the answer sheet.
Questions 131-134 refer to the following announcement.
Much has changed since Kenneth Lowell established Pladot Software in 1995. ---131.--- he achieved his
initial goal of creating a major software company, he knew that it might be necessary to diversify one
day. At present, we remain the nation’s top choice for software. On top of this, consumers are
increasingly looking to us to fulfill their hardware needs. Accordingly, the board of directors ---132.--- to
rename the company “Pladot Technologies.” ---133.---. We expect that this change will be a significant
step forward for our company. We would like to invite all personnel to a ---134.--- on July 1 at 7:30
P.M. The
party
will
be
held
at the
Mueller
Center and
everyone
should
attend
to commemorate this happy occasion.
131.
(A) Although
(B) However
(C) Likewise
(D) Despite
132.
(A) decides
(B) will decide
(C) has decided
(D) was deciding
133.
(A) The new company will produce high-quality
products.
(B) This will better reflect our broad range of
offerings.
(C) We stopped selling the items several years ago.
(D) Competition threatens to affect sales this year.
134.
(A) broadcast
(B) lecture
(C) demonstration
(D) celebration
Questions 135-138 refer to the following e-mail.
TO: Susan Pushkin <s.pushkin@lexapartments.com>
FROM: Frederick Jensen <f.jensen@digimail.com>
SUBJECT: Event Room
DATE: May 2
Dear Ms. Pushkin,
I’m ---135.--- an engagement party for my brother and his fiancée. This means that I need to find a
suitable venue. Therefore, I have a few questions about the Lexington Apartments’ function room.
What I am most interested in knowing is whether there would be enough space for the event. I will
require a ---136.--- large room because there will be between 100 and 150 guests. The party is
tentatively scheduled for Saturday, May 10, from 2 P.M. to 5 P.M. Will the room be available then? ---137.--.
I realize this is short notice, but could you let me know by tomorrow morning? ---138.---, please call me
at 555-0394 before 10:00 A.M.
Thanks in advance.
Frederick Jensen
135.
(A) announcing
(B) arranging
(C) canceling
(D) attending
137.
(A) We expect guests to arrive at 6 P.M.
(B) The time can be changed if it isn’t.
(C) The caterer recently canceled.
(D) Many guests came from out of town.
136.
(A) just
(B) nearly
(C) rather
(D) too
138.
(A) Similarly
(B) Even so
(C) If so
(D) Instead
Questions 139-142 refer to the following notice.
Effective August 1, the sales tax ---139.--- the City of Crowley will increase by 1 percent. ---140.---. The funds will be
used for the construction of a new community center. All retailers and businesses in Crowley will need to charge
the new tax rate for goods sold and services ---141.--- in the city. Please be aware that the new rate must be
applied in addition to the 0.5 percent state sales tax. In special circumstances, like the sale of products to raise
funds for a charity, the city sales tax does not apply. For details about these ---142.---, visit www.crowley.go.uk.
Then click on the link marked Tax Exceptions.
139.
(A) by
(B) at
(C) around
(D) within
141.
(A) providing
(B) provision
(C) provided
(D) provides
140.
(A) A penalty fee will be charged if a late payment
is made.
(B) Customers have complained about the rising
prices of merchandise.
(C) The government carefully monitors consumer
spending.
(D) This measure is being taken to improve public
services.
142.
(A) contests
(B) exceptions
(C) officials
(D) properties
Questions 143-146 refer to the following advertisement.
Are you having trouble finding a service center for your ---143.--- automobile? Most local car repair shops
do not have the parts old vehicles require, so you’ve likely been ---144.--- after going to one. ---145.---.
You’ll be glad to know that Carmichael Classics just opened a repair shop dedicated to servicing classic
cars.
You no longer have to worry about sourcing parts or finding a knowledgeable mechanic. Our highly
trained staff members have extensive ---146.--- repairing various brands.
Visit Carmichael Classics with your car and receive a full inspection for free. Examples of our work can be
viewed at www.carmichaelclassics.com.
143.
(A) foreign
(B) luxury
(C) antique
(D) performance
144.
(A) shut off
(B) kept back
(C) turned away
(D) picked up
145.
(A) Fortunately, we have the answer to your
problems.
(B) Most car owners sell their automobile after five
years.
(C) It will take many months for your vehicle to be
restored.
(D) To prevent accidents, review our safety
handbook.
146.
(A) assistance
(B) convenience
(C) intelligence
(D) experience
Questions 147-148 refer to the following notice.
ATTENTION
Due to technical issues, the automated check-out stations on the first floor have been closed. If you wish
to borrow books, please go to the help desk on the second floor, and the staff there will assist you. Other
items, including DVDs and CDs, can be checked out on the third floor.
Keep in mind that you may borrow up to 20 books at one time. To view the items you have checked out
and to renew any of them, visit www.houstoncentral.com/account. To access your account, you will need
to enter your library card number and your Houston-area zip code.
147. What can people do on the second floor?
(A) Renew some DVDs
(B) Use an automated machine
(C) Check out some books
(D) Log in to an account
148. What is suggested about members of the
library?
(A) They all reside in a certain area.
(B) They must renew a card every year.
(C) They receive daily notifications by e-mail.
(D) They are not permitted to check out CDs.
Questions 149-150 refer to the following receipt.
Evan’s Diner
89 Southport Avenue
Rockford, IL 61101
Telephone: 555-8172
Check Number: 31
Server: Charlie
1
Caesar Salad
2
Angus Steak
2
Ginger Ale
1
Fettuccini Alfredo
1
Cranberry Juice
3
Apple Pie
1
Tiramisu
SUBTOTAL
SERVICE CHARGE
TOTAL
………………………………...
………………………………...
………………………………...
………………………………...
………………………………...
………………………………...
………………………………...
………………………………...
………………………………...
………………………………...
$8.25
$66.36
$5.52
$17.12
$3.22
$16.41
$6.14
$123.02
$12.30
$135.32
Customer Name: Will Kirkland
Payment Method: Credit Card
Card Number: xxxx-xxxx-xxxx-8122
* All groups of four or more people must pay a 10 percent service charge.
** Evan’s Diner has a private dining room that can be booked for special events like birthday parties. For
details, speak with the restaurant manager, Jenna Quilty.
149. What information is NOT included in the
receipt?
(A) A restaurant location
(B) Contact information
(C) Operating hours
(D) The name of a waiter
150. What is indicated about Mr. Kirkland?
(A) He made an advance reservation.
(B) He dined with several other people.
(C) He did not order dessert.
(D) He goes to weekly luncheons.
Questions 151-153 refer to the following e-mail.
TO: Mohammed Hafez <hafez@meknet.ma>
FROM: Peter Larson <peter54@evertime.uk>
SUBJECT: Information
DATE: April 2
ATTACHMENT: 17tweed-lease.doc
Dear Mr. Hafez,
I just got your message about wanting to rent the apartment at 17 Tweed Street with your roommate
Vincent. You’re in luck—the apartment is still available.
To proceed, I’m going to need both of you to come to my office on 39 Green Street on April 4 to sign the
lease. I’ve attached a copy of the lease to this e-mail. Please read the requirements, which
include paying for damage, hosting only small gatherings of people, and keeping pets off the property.
When you come to my office, I’ll need you to provide a recent pay statement or some other proof of
employment.
The apartment will be available 10 days from now, since I still need to finish refurbishing part of the
living room. As you know, the rent is $450 per month. Please let me know if you have any questions
about the unit.
Best regards,
Peter Larson
151. What is the purpose of the e-mail?
(A) To arrange a property rental
(B) To organize a building inspection
(C) To promote a new housing development
(D) To inform a tenant about a rent increase
152. What does Mr. Hafez need to do on April 4?
(A) E-mail a document
(B) Visit an apartment unit
(C) Provide a signature
(D) Call a moving company
153. What is suggested about the apartment?
(A) It can be accessed by elevator.
(B) It has been occupied by a pet owner.
(C) It is located on a building’s top floor.
(D) It is undergoing renovations.
Questions 154-155 refer to the following text-message chain.
Ryan Moore 9:12 A.M.: Jill, did you schedule a patient named Bob Franklin for a 9:30 A.M. teeth
cleaning?
Jill Fleming 9:13 A.M.: Yes, but then I left him a message saying that his appointment with Dr. Wallace
had to be rescheduled. Why do you ask?
Ryan Moore 9:14 A.M.: Well, he’s in the waiting room now. I don’t think he got your message.
Jill Fleming 9:15 A.M.: Sorry about that. Is it possible to fit him into today’s schedule?
Ryan Moore 9:16 A.M.: No problem. Another patient canceled her 9:40 A.M. appointment.
Jill Fleming 9:17 A.M.: That’s a relief! I’ll try to prevent this type of situation in the future.
Ryan Moore 9:18 A.M.: Right. If you don’t hear back from a patient, be sure to make a follow-up call.
154. Where most likely do the speakers work?
(A) At a pharmacy
(B) At a call center
(C) At a research laboratory
(D) At a dental clinic
155. At 9:16 A.M., what does Mr. Moore mean
when he writes, “No problem”?
(A) He made a copy of a document.
(B) He has reserved a meeting room.
(C) He is able to accommodate Mr. Franklin.
(D) He does not mind working overtime.
Questions 156-157 refer to the following article.
Bridgeport Becomes a Tourist Attraction
Bridgeport, one of Fairfield County’s largest cities, is experiencing an unprecedented increase in tourists
this summer. Ordinarily, the town draws approximately 2,000 visitors from June to August.
However, this year, it’s already attracted close to 10,000. This is partly due to the Northeast Lobster
Festival, which is being held at the historic Waterview Hotel. At the festival, famous chefs from across the
country are serving their lobster-based dishes. Several major television networks have broadcast footage
of the event. In order to capitalize on Bridgeport’s rise in popularity, the city is launching an
online marketing campaign.
156. According to the article, why are
more people visiting Bridgeport?
(A) It has improved its transportation network.
(B) It is the setting for a new television show.
(C) It is hosting a culinary event.
(D) It recently opened a business hotel.
157. What will the city do to increase interest?
(A) Build new beach resorts
(B) Conduct an online promotion
(C) Choose a spokesperson
(D) Decorate a tourist district
Questions 158-161 refer to the following e-mail.
TO: All staff <staff@dallasdragons.com>
FROM: David Schwartz <d.schwartz@dallasdragons.com>
SUBJECT: Update
DATE: April 8
Dear Dallas Dragons staff,
We’re now five weeks from the start of the regular basketball season, so I’d like to give you an update
on what we’re doing to get ready. — [1] —. Starting next Monday, we’ll be holding two practice
sessions per day at the Galesburg Arena in Chinatown, where most of our games are held. The morning
practices will take place at 8 A.M., and the evening practices will take place at 5 P.M. — [2] —. Around
the same time, we’re going to launch the marketing campaign for our new season. On April 24, we’ll
shoot an advertisement showing the players competing against one another, with some of them speaking
to the camera about what inspires them. All team members will be present except point guard Mark
Farrell, who severely injured his ankle during practice and is taking a month off to recover. — [3] —. We
also plan to add the upcoming season’s schedule to our Web site. The full list of games will be posted by
the end of the month, complete with links for purchasing tickets. — [4]—. I’ll send you further
updates on a weekly basis.
Best regards,
David Schwartz
Manager, Dallas Dragons
158. What is the purpose of the e-mail?
(A) To summarize some preparations
(B) To announce a recruitment session
(C) To describe changes to an arena
(D) To offer tickets to some games
159. What is mentioned about the team?
(A) It often plays in the Galesburg Arena.
(B) It will be competing overseas.
(C) It was founded earlier this year.
(D) It will receive some new uniforms.
160. Why will Mr. Farrell not appear in an
advertisement?
(A) He has to comply with the terms of a contract.
(B) He hurt himself while doing athletic training.
(C) He intends to join another team.
(D) He is currently promoting a book.
161. In which of the positions marked [1], [2], [3],
and [4] does the following sentence best belong?
“Both will take about two hours.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]
Questions 162-164 refer to the following article.
Chris Rawlins Expands His Horizons
Local professor Chris Rawlins is a renowned computer programmer who’s designed popular
applications, including Scribe Word Processor, and has worked with technology leaders like CompuRanger CEO Duncan Powers. Currently, he teaches at Leeds College, where he’s one of the
most distinguished professors in the Department of Arts and Sciences.
Ordinarily, Mr. Rawlins lectures to about 25 students at a time. But starting next month, he’ll be
partnering with worldclassroom.com, which provides free online classes to anyone who signs up. This
means that Mr. Rawlins could potentially connect with thousands of people across the globe. He will be
teaching them how to code a simple Web site.
Mr. Rawlins said he chose to work with worldclassroom.com after realizing how few people had access to
high-quality education. “Only a limited number of people are admitted to Leeds College each year,” he
says. “I think the classes I teach should be available to everybody.” He hopes that other professors at
Leeds College will follow his example. To that end, he has been encouraging his colleagues to create
their own online classes.
162. What is mentioned about Mr. Rawlins?
(A) He is the chief of a company.
(B) He will be taking a vacation next month.
(C) He contributes to an academic journal.
(D) He has created well-known software.
163. What is suggested about Mr. Rawlins’s new
course?
(A) It was planned by a teaching assistant.
(B) It will be offered without a tuition fee.
(C) It will involve a series of group projects.
(D) It is being funded by a government
organization.
164. According to the article, what does Mr.
Rawlins hope will happen?
(A) A university will build modern facilities.
(B) Some graduates will become entrepreneurs.
(C) Some other professors will begin teaching
online.
(D) A manual will be translated into other
languages.
Questions 165-167 refer to the following Web page.
www.wpsmg.com/about
West Palm Springs Miniature Golf (WPSMG), the first of its kind in Smallman County, has officially
opened. Stop by to try our 18-hole course, which features waterfalls, boulders, and other obstacles.
We provide golf clubs and balls, and operate a small gift shop.
The normal admission fee is $15, but people who live in the area will receive a $5 discount. To qualify for
this offer, just show a piece of ID with your address. We allow a maximum of 30 people on the course at
one time, so call ahead and make a reservation to ensure you get a spot.
On the first Thursday of every month we hold a special competition. Anyone who shows up can
participate, and the player who gets the best score receives a $30 gift certificate to Antonio’s Pizza.
We are located at 287 Olive Lane, West Palm Springs, FL. You can reach us at 555-1892 if you have any
questions.
165. What is indicated about the golf course?
(A) It is located in a national park.
(B) It is the only such facility in the area.
(C) It contains vending machines.
(D) It is only open on weekends.
166. Who are eligible for a discount?
(A) Local residents
(B) Membership card holders
(C) Long-term customers
(D) Survey participants
167. What happens on the first Thursday
of every month?
(A) A sign-up sheet is posted online.
(B) A food voucher is given out.
(C) A golf course closes for a private event.
(D) A gift shop stays open later than usual.
Questions 168-171 refer to the following article.
Comedy Comes to South Australia
Portersville is a remote Australian town with a population of just 2,500 people, about 70 percent of
whom work at the local paper factory. — [1] —. But Portersville is also where the world-renowned
comedian Lorna MacTully comes from. Because of her success, local people have become interested in
comedy, and the town has developed a unique comedy scene.
Its most popular comedy venue is the Laugh Capital, which recently opened on Whitehall Avenue. —
[2] —. Founded by 28-year-old Jason Lewis, the club hosts both local and visiting comedians. A free
open-microphone event is held each Monday, during which anyone can tell jokes, and well-known
performers deliver half-hour sets on weekends.
“I founded this club to attract all the young comedians in southern Australia,” says Lewis. “As
a regularly performing comedian, I’m interested in building a local network of talent.” — [3] —.
Several well-known acts, including Jason Smith, from Sydney, and the Last Cowboys, from Los Angeles,
have been booked for performances in May. — [4] —.
168. What is true about Portersville?
(A) It has only one comedy club.
(B) It has a new convention center.
(C) It is planning to hold an election.
(D) It relies heavily on one industry.
170. What is suggested about Mr. Lewis?
(A) He is originally from Sydney.
(B) He entertains audiences.
(C) He runs a networking service.
(D) He opened a branch in Los Angeles.
169. According to the article, what happens on
Mondays?
(A) Members of the public perform.
(B) Funds are sent to a charity.
(C) Prizes are given out.
(D) Discounted drinks are sold.
171. In which of the positions marked [1], [2], [3],
and [4] does the following sentence best belong?
“Additional acts will be announced online once
they’ve been booked.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]
Questions 172-175 refer to the following online chat discussion.
Sarah Quentin 8:45 P.M.: Bill, I just spoke to the manager of Rock ’n’ Roll House. He says you’re
scheduled to start playing around 10 P.M. tomorrow.
Bill Daniels 8:46 P.M.: Sounds good to me. I’ll do a sound check around 4 P.M.
Tim, can you come with me to that?
Tim Murphy 8:47 P.M.: Sure. No problem. I’ll bring my electric guitar, as usual.
Bill Daniels 8:48 P.M.: Perfect. Our drummer, Pat Watkins, won’t be able to make it to the sound check
because he’s teaching drumming lessons at Burns Bog High School until 6 P.M. or so.
Tim Murphy 8:49 P.M.: That’s OK. We can manage without him.
Sarah Quentin 8:50 P.M.: The manager of Rock ’n’ Roll House says your set should be an hour long.
You’ll go on after the Japanese band Kyoto Summer.
Bill Daniels 8:51 P.M.: Oh, I’ve met them before. I’m actually a big fan. If possible, I’ll chat with
them after we finish playing.
Sarah Quentin 8:52 P.M.: Great. I’ll send you a text message if there’s a schedule change.
172. Who most likely is Mr. Daniels?
(A) An art critic
(B) A venue owner
(C) A safety inspector
(D) A musician
173. Why will Mr. Watkins be
unavailable tomorrow afternoon?
(A) He will be installing some equipment.
(B) He will be instructing some students.
(C) He will be studying for an exam.
(D) He will be attending an audition.
174. At 8:51 P.M., what does Mr. Daniels mean
when he writes, “I’m actually a big fan”?
(A) He likes playing at Rock ’n’ Roll House.
(B) He plans to take a trip to Japan.
(C) He enjoys Kyoto Summer’s songs.
(D) He would like to work with Mr. Watkins.
175. What is suggested about Ms. Quentin?
(A) She will make a recording at Burns
Bog High School.
(B) She runs an instrument rental business.
(C) She would like to join a fan club.
(D) She knows Mr. Daniels’s phone number.
Questions 176-180 refer to the following e-mails.
To: Customer Service <customerservice@aireurope.com>
From: Sidney Smith <ssmith2@newcastlepress.com>
Date: January 14
Subject: Air Europe Booking
Attachment: list.doc
Dear Air Europe customer service,
I need to change the reservation I made last week for a group comprising myself and nine other
employees from Newcastle Press. We’re currently booked on your January 21 flight from New York to
Paris. However, because the Parisian Book Conference has been postponed, we now need to depart for
Paris on January 25.
Our current reservation is for business class, but if not enough seats are available on January 25, we
wouldn’t mind flying in economy class.
I’ve attached a list of all the group members. Please let me know if you need any other documents. Also,
I’d appreciate it if you could make these changes as quickly as possible, so we can confirm our
attendance at the conference. Thanks for your attention.
Sincerely,
Sidney Smith
Director of operations
Newcastle Press
To: Sidney Smith <ssmith2@newcastlepress.com>
From: Nicholas Davey <nick.davey@aireurope.com>
Date: January 15
Subject: RE: Air Europe Booking
Dear Ms. Smith,
Unfortunately, the flight you requested is fully booked. However, we do have 10 economy seats on our
January 24 flight from New York to Paris. I have put these on hold for you for the next four hours.
If you decide to change your reservation, there will be an extra fee of $100 per passenger. Please call
555-9354 to confirm the change and make the payment. A credit card can be used over the phone.
Sincerely,
Nicholas Davey
Air Europe customer service agent
176. What is the main purpose of the first e-mail?
(A) To publicize a conference
(B) To request schedule details
(C) To change a reservation
(D) To explain a document
177. What is stated about the group of Newcastle
Press employees?
(A) They will attend an event together.
(B) They will be speaking at a conference.
(C) They need assistance with their luggage.
(D) They want to take an earlier flight.
178. In the first e-mail, the word “attention” in
paragraph 3, line 3, is closest in meaning to
(A) honor
(B) gesture
(C) consideration
(D) observation
179. On which date is a flight fully booked?
(A) January 15
(B) January 21
(C) January 24
(D) January 25
180. What is mentioned about the extra fee?
(A) It will be waived by the airline.
(B) It can be paid over the phone.
(C) It only applies to business class.
(D) It may be reimbursed in the future.
Questions 181-185 refer to the following memo and e-mail..
MEMO
Date: May 3
From: Alexander Barksdale, CEO of Arctic AirCon Inc.
To: All managers
Subject: New System
As you know, we have had some schedule conflicts over the past couple months. So, instead of posting
the hours for the maintenance workers and office staff on the bulletin board in the conference room, we
will begin using a new online system called Daily Work. This change will go into effect next week.
Daily Work will allow managers to handle all scheduling matters online. They will be able to approve shift
changes, grant sick days, and record overtime hours much more easily.
Please inform your team about Daily Work. Everyone will receive a username and password for the
system the day before we will start using it. Should you or any other staff member encounter difficulties
with the system, send an e-mail to Sara Wilkins in the IT Department at s.wilkins@arcticaircon.com.
From: frankdobbs@arcticaircon.com
To: s.wilkins@arcticaircon.com
Date: May 10
Subject: Important matter
Dear Ms. Wilkins,
I did not receive any log-in information for Daily Work yesterday and am unable to access it. I checked
my e-mail several times and even looked in my office mailbox. I was hoping to start using Daily Work
today to arrange my team’s schedules. Because I put off this task last week, it has become rather
urgent. A large maintenance project got underway on May 7, and I’d like to plan my workers’ shifts as
soon as possible.
I’ll be at the loading dock all day but will have access to a computer. If someone could stop by to assist
me with this matter, it would be greatly appreciated.
Sincerely,
Frank Dobbs
Maintenance manager
181. What is the purpose of the new system?
(A) To manage work hours efficiently
(B) To distribute tasks fairly
(C) To strengthen online privacy
(D) To periodically evaluate staff
183. What is Mr. Dobbs’s problem?
(A) His desk has been moved.
(B) He forgot a security pass.
(C) He cannot log in to a new system.
(D) His team members arrived late.
182. According to the memo, what should
managers do if difficulties are encountered?
(A) Contact another department
(B) Write up a work order
(C) Schedule a meeting
(D) Refer to an employee manual
184. When did Daily Work become operational?
(A) On May 5
(B) On May 7
(C) On May 9
(D) On May 10
185. In the e-mail, the phrase “put off” in
paragraph 1, line 3, is closest in meaning to
(A) removed
(B) stored
(C) postponed
(D) extended
Questions 186-190 refer to the following invoice, memo, and Web page.
MegaShot Video Editing
79 Westbridge Lane
Lafayette, LA 70593
INVOICE
Date:
Invoice Number:
February 2
728219
Bill To:
CrispCrunch Foods, Incorporated
200 Baxter Avenue, Suite 3B
Baton Rouge, LA 70810
Description of Work
Cost
Added audio track – Crispy Swirls
$350
Created customized graphics – Krunchy Flakes
$220
Added visual effects – Fruity Puffs
$800
Edited film footage – Choco Bites
$2,100
Service fee*
$100
TOTAL AMOUNT DUE:
$3,570
*A rush service fee was added, as the deadline for the work listed above was shortened
from two weeks to one week.
The total amount due is payable by credit card or bank transfer. It must be paid by
February 11 in accordance with our service contract.
Please contact Finance Officer Katie O’Leary at 555-2320 if you have any questions or
concerns.
Memorandum
CrispCrunch Foods
To: All Staff
From: Kenneth Marks, Accounting department head
Date: February 3
Subject: A Change
Hello everyone,
I want to inform you about a new procedure for paying invoices. Up until now, invoices only had to be
signed at the bottom by a direct supervisor. However, starting from today, you’ll need to receive my
signature instead.
I understand that many of you are concerned that this change might slow down the processing
of invoices. Please note, though, that a Financial Forms page has been added to our company Intranet
system, so you can upload invoices and simultaneously notify me that they require approval. I believe
that this will prevent delays. Should you have any further concerns, don’t hesitate to e-mail me
directly.
CrispCrunch Foods
Corporate Intranet System
Home --> Financial Forms --> Invoices
Please input invoice information below.
Submitted By: Leslie Perry
Submission Date: February 4
Payment Deadline: February 11
Vendor ID: 3994BA
Vendor Name: MegaShot Video Editing
Invoice Number: 728219
Payment Amount: $3,570
Payment Method: Bank Transfer
Send To: Marigold Bank, Account Number 8443-4472
Description of Services:
This invoice is related to audio and video editing. A separate invoice—Number 288321—was submitted
on February 1 to pay for the work of voice actor Paul Hardway. His audio track was added to a
commercial that is covered by the invoice currently being submitted.
By clicking on “SUBMIT,” the details entered above will be sent for approval. To confirm the status of a
previously submitted invoice, check the Pending page, under Financial Forms.
SUBMIT
186. According to the invoice, what is indicated
about MegaShot Video Editing?
(A) It was unable to complete a task within 14
days.
(B) It runs several branches throughout the country.
(C) It made an agreement with CrispCrunch Foods.
(D) It recently launched a company Web site.
187. According to Mr. Marks, what are
some personnel worried about?
(A) The usability of an online system
(B) The timeliness of authorization
(C) The deadline for a presentation
(D) The cost of a television advertisement
188. Which product’s commercial did Mr. Hardway
contribute to?
(A) Crispy Swirls
(B) Krunchy Flakes
(C) Fruity Puffs
(D) Choco Bites
189. Who has to approve the invoice submitted by
Ms. Perry?
(A) A direct supervisor
(B) A company president
(C) A department manager
(D) A financial consultant
190. According to the Web page, how can users
find information about an invoice’s status?
(A) By sending a text message
(B) By contacting a bank representative
(C) By going to an online page
(D) By downloading some forms
Questions 191-195 refer to the following announcement, memo, and online form.
Presto Investments
COMPANY-WIDE ANNOUNCEMENT
This is a reminder for all staff that our firm’s building will be under renovation from October 1 to October
14. During this period, many offices and conference rooms will be remodeled. Further, a new space—the
North Central Office—will be added. It will be used by our firm’s newly promoted marketing director. Any
staff member who is unable to work from home during the renovation period should contact Jamie
Welks, the CEO’s administrative assistant, at 555-2343 as soon as possible.
MEMO
TO: Presto Investments staff
FROM: Patricia Carlson, CEO
DATE: October 14
SUBJECT: Special Celebration
Hi, everyone. Thank you all for your patience during the office renovations. Now that we’ve all settled into
our new work spaces, I’d officially like to congratulate Wendy Shaw on her recent promotion as Presto
Investments’ director of marketing.
All staff are invited to attend a celebratory dinner at Grafton Hotel’s White Room on October 25 from 6 to 8
P.M. I know that Peter Chen has some dietary concerns regarding dessert, so I’ve made special
arrangements. If anyone else cannot eat a certain type of food, please notify Jamie Welks, my
administrative assistant. I look forward to seeing you all at the dinner next week.
Grafton Hotel
HOME | RESERVATIONS | FACILITIES | LOCATION | LOG IN
-----------------------------------------------------------------------------To book one of our luxurious event halls, please complete the form below.
-----------------------------------------------------------------------------Requester Name: Jamie Welks
E-Mail Address: j_w@presto.com
Company: Presto Investments
Number of Attendees: 25
Reservation Date: October 20
Booking Duration: 2 hours (6 P.M. to 8 P.M.)
Requested Event Hall: White Room
Catering Required? x Yes _ No
If you selected “Yes,” please indicate any special requirements here:
We would like dinner to be served promptly at 7 P.M. Two of the attendees will require a meal without any
meat, and one guest would like a gluten-free dessert.
Please list any other special requests below:
We will need a projector and screen for a slideshow. Speakers will also be necessary as the slideshow will
be accompanied by music.
------------------------------------------------------------------------------------------------------------------------------Thank you! Your request has been received. One of our facility’s event planners will e-mail you shortly.
191. What is the announcement mainly about?
(A) The refurbishment of a workspace
(B) The relocation of a company headquarters
(C) Changes to an employee leave policy
(D) A replacement of office computers
192. Who will work in the North Central Office?
(A) Jamie Welks
(B) Patricia Carlson
(C) Wendy Shaw
(D) Peter Chen
193. According to the memo, why might
some staff contact an administrative assistant?
(A) To receive a schedule of speakers
(B) To request a seating preference
(C) To provide updated contact details
(D) To state dietary requirements
194. What is indicated about Mr. Chen?
(A) He is unable to access the Internet from home.
(B) He booked the White Room for too many hours.
(C) He will leave an upcoming event earlier than
expected.
(D) He prefers a gluten-free option at a dinner.
195. In the online form, the phrase “accompanied
by” in paragraph 5, line 3, is closest in meaning to
(A) participated in
(B) brought to
(C) presented with
(D) attended by
Questions 196-200 refer to the following advertisement, e-mail, and memo.
Precision Dental Academy
Precision Dental Academy offers certification courses for professionals in the dental industry. Those who
complete our affordable and convenient classes receive nationally recognized certificates.
Don’t
·
·
·
·
miss a chance to save! The courses listed below are 10 percent off if you sign up by November 10:
Working with Highly Sensitive Patients—Originally $500, with Discount $450
Proper Use of Oral Hygiene Tools—Originally $480, with Discount $432
Administering X-Rays in a Dental Office—Originally $550, with Discount $495
Recommending Teeth-Whitening Products—Originally $600, with Discount $540
To enroll or to learn more about our other classes, send an e-mail to inquiries@precisiondental.com or use
our online chat service at www.precisiondental.com.
TO:
FROM:
SUBJECT:
DATE:
Ariana Wilson <awils43@netmail.net>
Robert Dhakar <r_dhakar@precisiondental.com>
RE: Course Issues
December 20
Dear Ms. Wilson,
Thank you for your e-mail. I understand that you had some problems regarding a course you completed at
Precision Dental Academy on December 17.
To address your first concern, the certificate for course completion was sent yesterday and should arrive
within five business days. I apologize that it was not given on the final day of class. The printing company
we use had technical difficulties and could not provide it on that date.
About the other issue you experienced, I have confirmed that you registered for this course on November 3
and thus are entitled to our reduced tuition rate of $450. A credit of $50 has now been transferred to your
bank account.
For further assistance, please do not hesitate to contact me again.
Best regards,
Robert Dhakar
Customer service representative, Precision Dental Academy
MEMO
To: All customer service agents
From: Jordan West, Marketing director, Precision Dental Academy
Subject: Customer Correspondence
Date: December 30
While conducting our one-on-one staff evaluations on December 28, I realized that many of you have not
been following the proper procedures for dealing with customer complaints via e-mail. First of all, it is
important that you include specific dates in your e-mails so that customers know which incidents you are
referring to.
Also, although our customer service team leader mentioned this in last month’s quarterly staff meeting,
always attach a survey for customer comments when addressing complaints by e-mail. Everyone should
have been doing this since November 1. It is vital that we learn as much as we can about our customers.
I expect you all to adhere to these policies. Please call me directly at extension 502 if you have any
questions.
196. According to the advertisement, how can
information about classes be obtained?
(A) By downloading an online form
(B) By visiting an academy in person
(C) By calling a toll-free number
(D) By using a chatting feature
197. What is mentioned about the printing
company?
(A) It has provided instruction manuals before.
(B) It failed to produce some items on time.
(C) It recently altered its rush shipping policy.
(D) It charges an extra fee for textbooks.
198. Which course did Ms. Wilson register for?
(A) Working with Highly Sensitive Patients
(B) Proper Use of Oral Hygiene Tools
(C) Administering X-Rays in a Dental Office
(D) Recommending Teeth-Whitening Products
199. According to the memo, what happened on
December 28?
(A) Updated staff handbooks were distributed.
(B) A quarterly report underwent revisions.
(C) Employees were assessed by a supervisor.
(D) A piece of equipment malfunctioned.
200. What did Mr. Dhakar forget to do?
(A) Confirm attendance at a meeting
(B) Supply a feedback questionnaire
(C) Mention an enrollment date
(D) Request a deadline extension