Zaid Abukhadier
512-999-4001 | zaidabu2003@gmail.com | Austin, TX | https://www.linkedin.com/in/zaidabukhadier
PROFESSIONAL SUMMARY
A motivated computer science student with expertise in cloud technologies seeking a full-time role in the cloud computing field. Proficient in cloud
architecture, virtualization, and deployment strategies, I offer strong problem-solving skills and a keen aptitude for learning. Eager to apply my
knowledge and contribute to innovative projects in a professional setting.
EDUCATION
University of Texas at Dallas Bachelor of Science in Computer Science
May 2025
EXPERIENCE`
January – August (2023)
Austin, TX (Hybrid)
IOS/MacOS Technical Advisor / Software Engineer
Apple
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Increased customer satisfaction by 30% through clear communication of technical processes for resolving common operating system
issues.
Within one week, acquired a complete skill set to troubleshoot technical problems for iOS, smartphones, tablets, PCs, and Mac devices.
Improved personal issue resolution percentages by 35% by efficiently resolving software issues experienced by Apple customers.
Led and trained new hires in handling customer interactions and developing technical skills, resulting in an 8% increase in team monthly
issue resolution.
Implemented Apple cloud security best practices to ensure the integrity of customer information and adherence to ethical policies.
Utilized internal documentation to uncover resolutions for highly uncommon customer challenges.
Software Engineer internship
January 2022 – May 2022
Skin Care Anarchy The Podcast
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Austin, TX (Remote)
Developed a full-stack application using Python, HTML, CSS for the front-page of a startup that enabled customers to purchase
subscriptions, sign-up for email lists, and listen to podcasts for 1000s for daily users.
Conducted comprehensive research, devised innovative designs for webpage resulting in a better experience for the podcast listeners to
engage with podcasts hosts.
Orchestrated project designs utilizing Wix and WordPress, showcasing a keen eye for aesthetics and functionality.
Played a pivotal role in providing support and leadership to successfully launch SCAP's official website.
PROJECT EXPERIENCE
Zendesk Ticket Viewer
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Summer 2021
Connected to the Zendesk API and displayed a list of tickets on a webpage. Implemented Python with a Flask framework to get the web
API. Rendered it to the front-end JavaScript to recursively parse the JSON and utilized HTML to display the tickets
Training: Cloud3Concept
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Learned to design highly available and cost-efficient systems and architecture from highly experienced architects. Worked hands-on with
AWS services such as S3, CloudFormation, API Gateway, Lambda, and EC2 instances. Built web pages and programmed databases on
EC2 utilizing Apache, PHP, MariaDB, and Hadoop.
Certifications:
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Certified in Responsive Web Design, Certified in Python, Java, and HTML, Google Cloud Digital Leader Certificate
Skills:
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Develops, maintains, and tests complex systems; may lead implementations. Primary technical contact for critical client engagements.
Collaborates directly with clients on strategic projects. Oversees production databases and maintenance.
UNIVERSITY INVOLVEMENTS
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Joined the Muslim Student Association (MSA) and volunteer in organizing weekly events.
Volunteer in Nebula Labs, specifically Nebula API
16060 Dallas Pkwy, Dallas
Dallas, TX 75248
Date: Sep 6, 2023
Zaid Abukhadier
Gearbox Software
5757 Main St, Frisco, TX 75034
Frisco, TX
Dear Mr. Fredrick
I am excited to submit my resume for the position of Server and Cloud Engineer at Gearbox Software. With a background in
computer science and a strong passion for server-side development and cloud technologies, I am eager to contribute my skills to
Gearbox's renowned team. I heard about this opportunity through a friend, James Willson, who shared his positive experiences with
Gearbox. I am confident that my expertise in C++, cloud platforms, and my dedication to optimizing server performance align
perfectly with the responsibilities outlined for this role. I am enthusiastic about the prospect of collaborating with Gearbox's talented
team to enhance the gaming experience for players worldwide.
I am confident that my qualifications and skills align seamlessly with the Server and Cloud Engineer role at Gearbox
Software. Proficient in C++, I possess the technical expertise needed for developing and optimizing game server code. Additionally,
my proficiency in AWS and web technologies such as HTTP, JSON, WebSocket, and Golang allows me to effectively bridge game
code and cloud hosting platforms. However, what truly distinguishes me as an outstanding candidate is my genuine enthusiasm for
Gearbox Software's projects and my strong commitment to the company's mission of entertaining audiences globally. My blend of
technical prowess and passion positions me as an excellent fit to contribute significantly to the team and enhance the gaming
experience for players worldwide.
I am determined to explore the potential fit between my qualifications and Gearbox Software's requirements in a more
detailed conversation. I am enthusiastic about the opportunity to discuss the Server and Cloud Engineer role and would be readily
available for a call or interview at your convenience. I have allocated dedicated time and commitment to excel in this position, and I
am excited to contribute my skills and passion to Gearbox's innovative team. Thank you for considering my application, and I
anticipate the chance to be a part of Gearbox's success story.
Sincerely,
Zaid Abukhadier
Job Description
Title: Server and Cloud Engineer
Company: Gearbox Entertainment Company
The Gearbox Entertainment Company is an award-winning creator and distributor of entertainment for people around the
world. Gearbox Entertainment develops and publishes products through its subsidiaries, Gearbox Software and Gearbox
Publishing. Gearbox Entertainment has become widely known for successful game franchises including Brothers in Arms
and Borderlands, as well as acquired properties Duke Nukem and Home world. Gearbox’s ambition is to entertain the
world and its key driving objectives include the pursuit of happiness for our talent, partners and customers, the
prioritization of entertainment and creativity and a measured respect for profitability. For more information, visit
www.Gearbox.com.
Gearbox Software is looking for an experienced programmer who can build game servers. This engineer needs to bridge
the gap between game code, Gearbox's backend RESTful services, and cloud hosting platforms. Ideally this isn’t your first
rodeo: Candidates should be fluent in C++, as that's where they will be doing most of their work. However, knowledge of
cloud platforms such as AWS as well as web technologies (HTTP, JSON, WebSocket, Golang) is also essential. Postman
and Curl should be familiar tools, and Linux knowledge is a plus. A typical workday might consist of writing game server
code in C++, deploying a fleet of server instances and monitoring traffic between them and player clients.
Responsibilities:
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Build and maintain C++ game server code that communicates with Gearbox and third-party cloud services
Work closely with our backend services team to help them shape the RESTful microservices the game depends on
Build properly scaled telemetry solutions into game server code so that we can track server usage data over time
Diagnose problems that occur with live game servers, whether for QA internally or in real customer
circumstances
Optimize game server code in order to maximize server instance counts per VM
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Monitor fleets of game servers at scale across multiple regions to track matchmaking balance
Qualifications:
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Excellent understanding of C++
Good understanding of web technologies and RESTful paradigms
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Experience with HTTP, JSON, XML, HTML/Javascript, WebSocket
Able to mockup web services and deploy to cloud hosting platforms such as AWS
Can deploy, monitor and debug remote services
Excellent communication skills
Independent and self-motivated