1.
Award: 10.00 points
As a service business, the operations management activities of an airline company have nothing in
common with the operations management activities within a bicycle manufacturing company.


True
False
References
True / False
2.
Difficulty: Medium
Learning Objective: 01-01 Define the term
operations management and identify
operations management jobs.
Award: 10.00 points
Operations managers are responsible for managing activities and resources that produce goods
and/or provide services.


True
False
References
True / False
Difficulty: Easy
Learning Objective: 01-01 Define the term
operations management and identify
operations management jobs.
3.
Award: 10.00 points
Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and
time.


True
False
References
True / False
4.
Difficulty: Medium
Learning Objective: 01-01 Define the term
operations management and identify
operations management jobs.
Award: 10.00 points
Operations, marketing, and finance function independently of each other in most organizations.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-01 Define the term
operations management and identify
operations management jobs.
5.
Award: 10.00 points
The operations function exists only in firms that are goods-oriented.


True
False
References
True / False
6.
Difficulty: Easy
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
Award: 10.00 points
Operations management pertains almost exclusively to the management of manufacturing
operations.


True
False
References
True / False
Difficulty: Easy
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
7.
Award: 10.00 points
Value-added refers to the cost of the inputs required to produce goods and services.


True
False
References
True / False
8.
Difficulty: Medium
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
Award: 10.00 points
As long as a product is ready in advance of when customers demand it, the timing of when a
product is manufactured does not influence the value-added.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
9.
Award: 10.00 points
Storing an item earlier than the scheduled delivery date is an example of a value adding activity.


True
False
References
True / False
10.
Difficulty: Medium
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
Award: 10.00 points
Management information systems (MIS) are concerned with providing management with the
information it needs to effectively manage.


True
False
References
True / False
Difficulty: Easy
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
11.
Award: 10.00 points
Operations management involves both system design and planning/control decisions.


True
False
References
True / False
12.
Difficulty: Easy
Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
Award: 10.00 points
System design decisions have very little impact on planning/control decisions.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
13.
Award: 10.00 points
An example of an operations control decision is the choice of location.


True
False
References
True / False
14.
Difficulty: Hard
Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
Award: 10.00 points
Scheduling jobs is a system design decision and not a planning decision.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
15.
Award: 10.00 points
Design decisions are usually strategic and long term, while planning decisions are tactical and
medium term.


True
False
References
True / False
16.
Difficulty: Medium
Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
Award: 10.00 points
Managing inventory levels is considered a planning/control operations decision area.


True
False
References
True / False
Difficulty: Easy
Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
17.
Award: 10.00 points
A basic difference between manufacturing and service organizations is that services are actionoriented and manufacturing is goods-oriented.


True
False
References
True / False
18.
Difficulty: Easy
Learning Objective: 01-04 Compare
production of goods and services.
Award: 10.00 points
Service involves a much higher degree of customer contact than the production of goods.


True
False
References
True / False
19.
Difficulty: Easy
Learning Objective: 01-04 Compare
production of goods and services.
Award: 10.00 points
Service often requires a higher labour content, whereas the production of goods is more capital
intensive.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-04 Compare
production of goods and services.
20.
Award: 10.00 points
Measurement of productivity in service is more straightforward than in goods production due to the
high degree of uniformity of inputs.


True
False
References
True / False
21.
Difficulty: Medium
Learning Objective: 01-04 Compare
production of goods and services.
Award: 10.00 points
Models are simplified representations of something and thus ignore important aspects of a situation.


True
False
References
True / False
22.
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Award: 10.00 points
Quantitative techniques are often quick and practical techniques for many decisions.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
23.
Award: 10.00 points
A systems approach emphasizes interrelationships among subsystems, but its main theme is that
the whole is greater than the sum of its individual parts.


True
False
References
True / False
24.
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Award: 10.00 points
Queuing techniques are useful for analyzing situations in which waiting lines form.


True
False
References
True / False
Difficulty: Easy
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
25.
Award: 10.00 points
It is essential to use the systems approach when something is being designed, redesigned,
implemented, improved, or otherwise changed.


True
False
References
True / False
26.
Difficulty: Easy
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Award: 10.00 points
A systems approach is to concentrate on efficiency within a subsystem and thereby achieve overall
efficiency.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
27.
Award: 10.00 points
Many operations management decisions can be described as trade-offs.


True
False
References
True / False
28.
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Award: 10.00 points
The Pareto phenomenon is one of the most important and pervasive concepts that can be applied
at all levels of management.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
29.
Award: 10.00 points
Operations managers, who usually use quantitative approaches, have no responsibility to make
ethical decisions.


True
False
References
True / False
30.
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Award: 10.00 points
Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices
using custom made parts.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
31.
Award: 10.00 points
Frederick Taylor spearheaded the scientific management movement in America.


True
False
References
True / False
32.
Difficulty: Medium
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
Award: 10.00 points
The Human Relations Movement, which emphasized the importance of the human element in job
design, was replaced by the more technical aspects of Scientific Management.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
33.
Award: 10.00 points
The moving assembly line introduced by Henry Ford is an example of the development of mass
production based on large volumes of standardized goods produced using low or semi-skilled
workers and highly specialized equipment.


True
False
References
True / False
34.
Difficulty: Easy
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
Award: 10.00 points
The impact of globalization for manufacturing companies has seen reduced reliance on long
international supply chains because of the increasing cost to ship components and finished goods
to foreign markets.


True
False
References
True / False
Difficulty: Easy
Learning Objective: 01-08 Identify the
major trends that affect operations
management.
35.
Award: 10.00 points
The transformation process and feedback is useful in the control of manufacturing operations but
does not apply to service operations.


True
False
References
True / False
36.
Difficulty: Medium
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
Award: 10.00 points
One responsibility of marketing is to identify customer wants and needs and communication them to
operations.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
37.
Award: 10.00 points
One important piece of information sales needs from operations is the manufacturing lead time in
order to give customers realistic estimates of how long it will take to fill their orders.


True
False
References
True / False
38.
Difficulty: Easy
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
Award: 10.00 points
Quality assurance is less challenging in services, as services primarily produce intangibles.


True
False
References
True / False
39.
Difficulty: Medium
Learning Objective: 01-04 Compare
production of goods and services.
Award: 10.00 points
The operations manager has the ultimate responsibility for the creation of goods or performance of
services.


True
False
References
True / False
Difficulty: Easy
Learning Objective: 01-05 Discuss the
operations manager's job.
40.
Award: 10.00 points
Business analytics uses software to build models which in turn support decision making.


True
False
References
True / False
41.
Difficulty: Easy
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
Award: 10.00 points
North American management practices have had a significant impact on Japanese manufacturers.


True
False
References
True / False
Difficulty: Easy
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
42.
Award: 10.00 points
Lean production systems operate with lower amounts of inventory, so emphasis is placed on
anticipating when problems might occur before they arise.


True
False
References
True / False
43.
Difficulty: Medium
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
Award: 10.00 points
Major trends that affect operations are only taken into account once strategies and tactics are in
place.


True
False
References
True / False
Difficulty: Medium
Learning Objective: 01-08 Identify the
major trends that affect operations
management.
44.
Award: 10.00 points
Concerns about global warming and pollution have caused governments to impose stricter
environmental regulations on businesses.


True
False
References
True / False
45.
Difficulty: Easy
Learning Objective: 01-08 Identify the
major trends that affect operations
management.
Award: 10.00 points
The difference between goods and services is that goods are mostly intangible and services are
mostly tangible.


True
False
References
True / False
Difficulty: Easy
Learning Objective: 01-01 Define the term
operations management and identify
operations management jobs.
46.
Award: 10.00 points
There are only two professional associations involved in the field of operations management.


True
False
The text lists eight professional associations.
References
True / False
47.
Difficulty: Easy
Learning Objective: 01-01 Define the term
operations management and identify
operations management jobs.
Award: 10.00 points
Finance and operations cooperate by exchanging information and expertise.


True
False
References
True / False
Difficulty: Easy
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
48.
Award: 10.00 points
Operations interfaces with supporting functions such as maintenance and human resources.


True
False
References
True / False
49.
Difficulty: Easy
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
Award: 10.00 points
Managers use performance metrics to manage and control operations.


True
False
References
True / False
50.
Difficulty: Easy
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Award: 10.00 points
Worker and product safety fall under an operations manager's ethical issues.


True
False
References
True / False
Difficulty: Easy
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
51.
Award: 10.00 points
Operations management encompasses all of the following EXCEPT:

buying materials.

capacity planning.

scheduling.

motivating employees and training.

preparing financial statements.
References
Multiple Choice
52.
Difficulty: Medium
Learning Objective: 01-01 Define the term
operations management and identify
operations management jobs.
Award: 10.00 points
All of the following are reasons for studying operations management EXCEPT:

A large percentage of a company's expenses occur in the operations management
activities that are at the core of all business organizations.

Activities in all of the other areas of business organizations, such as accounting and
marketing are interrelated with operations management activities.

Many management jobs are in operations management-related areas, such as production
planning, inventory management, and more.


The study of operations management applies to manufacturing, however, it is of little use in
service organizations.
Operations innovations lead to marketplace and strategic benefits.
References
Multiple Choice
Difficulty: Medium
Learning Objective: 01-01 Define the term
operations management and identify
operations management jobs.
53.
Award: 10.00 points
The three primary functions that exist in most business organizations are:


manufacturing, production, and operations.
operations, marketing, and finance.

operations, accounting, and marketing.

operations, production, and finance.

operations, sales and accounting
References
Multiple Choice
54.
Difficulty: Medium
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
Award: 10.00 points
The three major functions of business organizations:

perform differently but their functions and processes are similar.

are related indirectly only.

must work together, but not very closely.

function independently of each other.

perform similar and related activities.
References
Multiple Choice
Difficulty: Medium
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
55.
Award: 10.00 points
Which of the following is not a type of service operations?

Retail trade

Transportation and warehousing

Fabrication of metals

Banking

Hotels and restaurants
References
Multiple Choice
56.
Difficulty: Medium
Learning Objective: 01-04 Compare
production of goods and services.
Award: 10.00 points
Measurements taken at various points in the transformation process for control purposes are called:

plans.

directions.

controls.

feedback.

proposals.
References
Multiple Choice
Difficulty: Hard
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
57.
Award: 10.00 points
Measuring process outputs at various points in order to compare outputs to previously established
standards to determine if corrective action is needed is called:

planning and directing.

directing and conversion.

feedback and control.

controlling and leading.

leading and transformation.
References
Multiple Choice
58.
Difficulty: Medium
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
Award: 10.00 points
Value-added refers to:

the cost of inputs.

the price of outputs.

the difference between cost of inputs and the value or price of outputs.

the extra profit obtained from increased productivity.

the ratio of outputs compared to inputs.
References
Multiple Choice
Difficulty: Hard
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
59.
Award: 10.00 points
Economic analysis of investment proposals, and provision of funds are activities associated with the:

operation function.

marketing function.

purchasing function.


finance function.
industrial engineering function.
References
Multiple Choice
60.
Difficulty: Easy
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
Award: 10.00 points
The marketing function's main concern is with:


producing goods or providing services.
assessing customer wants and needs.

procuring materials, supplies, and equipment.

performing economic analysis of investment proposals.

securing monetary resources.
References
Multiple Choice
Difficulty: Easy
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
61.
Award: 10.00 points
Planning decisions are usually __________ and __________ term.


strategic; long
tactical; medium

forecasting; short

strategic; short

tactical; long
References
Multiple Choice
62.
Difficulty: Medium
Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
Award: 10.00 points
Which of the following does not relate to system design?

Long term capacity

Location of facilities

Inventory management

Process design

Departmental layout
References
Multiple Choice
Difficulty: Hard
Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
63.
Award: 10.00 points
Tactical planning and control activities involve making decisions about all of the following EXCEPT:

location of facilities.

scheduling.

material requirements planning.

project management.

inventory management.
References
Multiple Choice
64.
Difficulty: Hard
Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
Award: 10.00 points
System capacity and location of facilities are examples of:

financial decisions.

tactical decisions.

systems design decisions.

operational planning decisions.

forecasting decisions.
References
Multiple Choice
Difficulty: Hard
Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
65.
Award: 10.00 points
The responsibilities of operations managers classified as planning activities include:

inventory, production pace, quality, and costs.

organizing departments, subcontracting, supplier contracts, and staffing.

forecasting, planning, organizing, and directing.

scheduling, job assignments, purchasing, and logistics.

capacity, location, layout, and mix of products.
References
Multiple Choice
66.
Difficulty: Medium
Learning Objective: 01-05 Discuss the
operations manager's job.
Award: 10.00 points
Which of the following responsibilities of operations managers is considered a directing activity
rather than a planning or control activity?

selecting production equipment

product mix decisions

scheduling workers

inventory management

layout of production facilities
References
Multiple Choice
Difficulty: Medium
Learning Objective: 01-05 Discuss the
operations manager's job.
67.
Award: 10.00 points
Of the following, which aspect of the evolution of operations management is affiliated with
Japanese manufacturing companies?

total quality management

scientific management

the human relations movement.

the industrial revolution.

craft production
References
Multiple Choice
68.
Difficulty: Hard
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
Award: 10.00 points
Which is not a significant difference between manufacturing and service operations?

Cost per unit

Uniformity of output.

Labour content of jobs.

Amount of customer contact.

Measurement of productivity.
References
Multiple Choice
Difficulty: Hard
Learning Objective: 01-04 Compare
production of goods and services.
69.
Award: 10.00 points
Which of the following is not a characteristic of service operations?

Intangible output.

High customer contact.

High labour content.


Easy measurement of productivity.
Low uniformity of output.
References
Multiple Choice
70.
Difficulty: Medium
Learning Objective: 01-04 Compare
production of goods and services.
Award: 10.00 points
The responsibilities of operations managers classified as controlling activities are:

inventory, production pace, quality, and costs.

organizing departments, subcontracting, supplier contracts, and staffing.

forecasting, planning, organizing, and directing.

scheduling, job assignments, purchasing, and logistics.

capacity, location, layout, and mix of products.
References
Multiple Choice
Difficulty: Hard
Learning Objective: 01-05 Discuss the
operations manager's job.
71.
Award: 10.00 points
Which of the following is not a general approach to decision-making?

Establishing priorities

Subjective approach

Analysis of trade-offs

Systems approach

Quantitative approaches
References
Multiple Choice
72.
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Award: 10.00 points
Which of the following is not a characteristic of models used to support decision making?

They provide a simplified representation of a design problem.

They ignore unimportant details, concentrating on the most important aspects of a
situation.

They may be based on mathematical representations or graphical schematics.

They provide abstract representations of a design problem.

They are limited to representations of objective quantitative factors.
References
Multiple Choice
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
73.
Award: 10.00 points
Which of the following is not true about the systems approach?

It recognizes the importance of taking into account the impact on all parts of the system.

It emphasizes interrelationships among subsystems.

It concentrates on efficiency within subsystems.

It becomes essential whenever something is being redesigned or improved.

The objectives of the whole take precedence over those of any one part.
References
Multiple Choice
74.
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Award: 10.00 points
Which is not a quantitative technique to problem solving?

Linear programming

Queuing techniques

Statistical techniques


Heuristic approach
Forecasting techniques
References
Multiple Choice
Difficulty: Hard
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
75.
Award: 10.00 points
Dealing with the fact that certain aspects of any management situation are more important than
others is called:

analysis of trade-offs.

sensitivity analysis.

establishing priorities.

analysis of variance.

decision analysis.
References
Multiple Choice
76.
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Award: 10.00 points
The fact that improvements in a few key areas of operations will have more impact than many
improvements in less significant areas is referred to as the ___________.


forecasting approach
Pareto phenomenon

productivity challenge

analysis of trade-offs

ethical dilemma
References
Multiple Choice
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
77.
Award: 10.00 points
Which of the following developments related to the historical evolution of operations management
is the oldest?

The human relations movement advocated by Mayo, Maslow, and Hertzberg.

The introduction of the moving assembly line by Henry Ford.

Scientific management principles espoused by Frederick Taylor.


The principle of division of labour documented in Adam Smith's book The Wealth of
Nations.
The influence of Japanese management practices.
References
Multiple Choice
78.
Difficulty: Medium
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
Award: 10.00 points
Which of the following is not properly matched?

Mathematical model for inventory management-Elton Mayo

Division of labour-Adam Smith

Scientific Management-F. W. Taylor

Motion study-Frank and Lillian Gilbreth

Moving assembly line-Henry Ford
References
Multiple Choice
Difficulty: Medium
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
79.
Award: 10.00 points
Which of the following is not a major trend influencing the strategies of manufacturing
organizations?

Globalization

The Internet and e-commerce

Introduction of mass production

Supply chain management

Technological advances
References
Multiple Choice
80.
Difficulty: Medium
Learning Objective: 01-08 Identify the
major trends that affect operations
management.
Award: 10.00 points
Operating at minimum cost and time is referred to as ___________.


Value added
Efficiency

Effectiveness

Trade-offs

Economies of scale
References
Multiple Choice
Difficulty: Medium
Learning Objective: 01-01 Define the term
operations management and identify
operations management jobs.
81.
Award: 10.00 points
Which of the following functions is mostly service based, as identified in the "goods-service"
continuum?

Automotive assembly

Automotive repair

Restaurant meal

Software development

Teaching
References
Multiple Choice
82.
Difficulty: Hard
Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
Award: 10.00 points
The service industry in Canada has been growing. According to Statistics Canada, what percent of
jobs are in services?

More than 29%

More than 48%

More than 58%

More than 79%

More than 84%
References
Multiple Choice
Difficulty: Hard
Learning Objective: 01-04 Compare
production of goods and services.
83.
Award: 10.00 points
A balance achieved between two incompatible features is referred to as (a) ___________.

Break even

Quantitative technique

Heuristic

Trade-off

Systems approach
References
Multiple Choice
84.
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Award: 10.00 points
In the Historical Evolution of Operations Management. Which of the following was emphasized
during the Human Relations Movement era?


Division of labour
The importance of workers in work design.

The use of economic incentives

The transfer of control from workers to management

The development of time and motion studies.
References
Multiple Choice
Difficulty: Medium
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
85.
Award: 10.00 points
Many major trends affect operations. Disaster preparation and response falls under which major
trend?

Technology

Globalization

Supply chains

Internet and ecommerce

Sustainability
References
Multiple Choice
86.
Difficulty: Hard
Learning Objective: 01-08 Identify the
major trends that affect operations
management.
Award: 10.00 points
The number of defective parts produced in a given time period would be measured and managed
by which of the following performance metrics?


Forecast accuracy
Quality

Inventory

Schedules

Flexibility
References
Multiple Choice
Difficulty: Medium
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
87.
Award: 10.00 points
Moral principles that govern a person's behaviour are called what?

Priorities

Trade-Offs

Work design


Ethics
Motivation
References
Multiple Choice
88.
Difficulty: Easy
Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Award: 10.00 points
The substitution of machine power for human power was an innovation specific to what?

The industrial revolution

Scientific management

The human relations movement

The Japanese influence on manufacturing

The division of labour
References
Multiple Choice
Difficulty: Easy
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
89.
Award: 10.00 points
These software systems are used to coordinate sales, materials management, production and
accounting/finance activities.

Material requirements planning (MRP)

Electronic data interchange (EDI)

Enterprise resource planning (ERP)

Decision models (DM)

Business analytics (BI)
References
Multiple Choice
90.
Difficulty: Medium
Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
Award: 10.00 points
This involves the sequencing of organizations involved in producing and delivering a product.

Globalization

Inventory control

Logistics


Supply chains
Job assignments
References
Multiple Choice
Difficulty: Easy
Learning Objective: 01-08 Identify the
major trends that affect operations
management.
91.
Award: 10.00 points
This refers to the reduced use of resources and harm to the environment.


Logistics
Sustainability

Material requirements planning

Cost control

Globalization
References
Multiple Choice
92.
Difficulty: Easy
Learning Objective: 01-08 Identify the
major trends that affect operations
management.
Award: 10.00 points
Which of the following is NOT considered a Green initiative?

Reducing packaging

Buying locally

Expanding globalization

Conserving water and energy use

Recycling
References
Multiple Choice
Difficulty: Medium
Learning Objective: 01-08 Identify the
major trends that affect operations
management.