INITAO College
Jampason, Initao, Misamis Oriental
University
Logo of Hospitality Management
College
CBMEC 1: Operations Management (Total Quality Management)
1stSemester of A.Y. 2023-2024
Course Description
Credit Units: 3
COURSE GUIDE
This course is presented is based on the best available research on services and
hospitality services in particularly, and on the best practices of leading hospitality
organizations. Total Quality Management gives you a thorough understanding of the
principles of managing a hospitality organization. We can learn from hospitality leaders
is valuable in managing any customer-focused for profit or non - profit organization.
Course Outcomes
A. Provide the service quality and value;
B. Focus strategy on the key drivers of guest satisfaction;
C. Define and sustain a total service culture;
D. Motivate and empower your employees;
E. Glue the guests experience elements together with information
F.
Course Outline
Week 1: Institutional, Program and Course Orientation
Week 2: Purpose of quality management
Week 3: Supply chain management
Week 4: Current Challenges in Management
Week 5: Prelim Examination
Week 6: Key Trends and Issues in Business
Week 7: The Industrial Revolution
Week 8: Principles of Management
Week 9: Business Ethics
Week 10: Midterm Examination
Week 11: The Concept Of Organizational Climate
Week 12: Types of Business Owners
Week 13: Strategic Planning and Trouble Shooting Operations Problem
Week 14: Semi-Final Examination
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Crafted by: Prof. Loida A. Cabaraban, MM-HRM, ARF
Week 15: Identifying the Difference between Hard Skills into Soft Skills
Week 16: The Nature of Organizations
Week 17: Goal-setting Process of Organizations and the Execution of the Plan
Week 18: Final Examination
Course Materials
•
•
Multimedia, video players and laptops
e-Hand outs for lessons
Study Schedule
WEEK
COURSE GUIDE
Week 1
TOPICS
Revisiting School’s provisions and mandate,
class requirements
Week 2
Purpose of quality management
Week 3
Supply chain management
ACTIVITY
Interactive discussion
Lecture and interactive
discussion
Lecture and interactive
discussion
Think-Pair Share
Concept Mapping
Week 4
Current Challenges in Management
Think-Pair Share
Interactive discussion
Week 5: Prelim Examinations
Week 6
Key Trends and Issues in Business
Content focus and
interaction
Elaborative interrogation
Content focus interaction
Week 7
Elaborative interrogation
The Industrial Revolution
Week 8:
Principles of Management
Week 9:
Business Ethics
Think-pair share
Interactive discussion
Student-led review session
Content focus interaction
Elaborative interrogation
Think-pair share
Week 10: Midterm Examinations
Week
11
The Concept Of Organizational Climate
Week
12
Types of Business Owners
Week
13
Strategic Planning and Trouble Shooting
Operations Problem
Week
15
Interactive discussion
Content focus and
interaction
Interactive discussion
Student-led review session
Content focus and
interaction
Student-led review session
Week 14: Semi-Final Examinations
Identifying the Difference
Interactive lecture and
between Hard Skills into Soft Skills
2
Crafted by: Prof. Loida A. Cabaraban, MM-HRM, ARF
group discussion
Reflective journal
on hard skills and soft skills
Classroom activity (break
the students into groups of
3-4, give each of the groups
one of the examples
discussed and ask them to
report back to the class on
their findings)
Nature of organizations
study
Interactive discussion
COURSE GUIDE
Think-pair share activity
Classroom activity (break
the students into groups of
3-4, give each of the groups
one of the examples
discussed and ask them to
report back to the class on
their findings)
Week
16
The Nature of Organizations
Week
17
Goal-setting Process of Organizations and the
Execution of the Plan
Content focus and
interaction
Interactive discussion
Final Examinations
Course Requirements
No pre-requisite Required.
For policies - As identified in the student handbook
Grading System
Output
Performance Task
Quizzes
Major Examinations
20%
20%
20%
40%
100%
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Crafted by: Prof. Loida A. Cabaraban, MM-HRM, ARF
Important Reminders
Please read the following policies for the guidance of everyone.
The following class policies shall be observed to ensure smooth implementation of
the learning sessions; to wit:
I. Language of Instructions: English
II. Classroom rules and regulations:
1. Observe cleanliness and orderliness inside the classroom/laboratory before and
after class hours
2. Gadgets are strictly not allowed during classes and activity
3. Vandalism and stealing are prohibited acts as prescribed in the school and
program policies
COURSE GUIDE
4. Cheating during term examination will be considered failed for the term grades
and is also invalidate to all of the outputs including zero marks on quizzes.
5. There is no special quiz - only special exam (on a case to case basis)
III. Special requirements:
1. Upon entering the classroom, students are then advice to wear the prescribed
uniforms (FOR FEMALES: White long sleeve, black skirt, black/light color
stockings, 2 inches black heels - close shoes and scarf) (FOR MALES: white
long sleeve, black slacks, black shoes). Tattered jeans are strictly not allowed
at all times.
2. Activity report / assessment and outputs to be submitted on or before the deadline.
IV. Attendance (As identified in the student policies)
V. Homework, Quizzes, Written Reports, Reaction Papers and Special Requirement
Problem Sets, quizzes, and portfolio (written reports in black colored ink pen)
Instructor’s Contact Details
Name of Instructor/ Professor: Professor Loida A. Cabaraban, MM-HRM
Mobile Number: 0953 146 6298
Email Address: lovellecablabs@gmail.com
Facebook Account: HM Dokie Loidz Cabaraban
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Crafted by: Prof. Loida A. Cabaraban, MM-HRM, ARF