10
TLE - HEWM
Quarter 4 – Module 2
Identifying and Explaining the
Products and other Services
TLE-HEWM- Grade 10
Alternative Delivery Mode
Quarter 4 – Module 2: Identifying and Explaining the Products and other Services
First Edition, 2020
Introductory Message
This Self-Learning Module (SLM) is prepared so that you, our dear learners, can continue
your studies and learn while at home. Activities, questions, directions, exercises, and
discussions are carefully stated for you to understand each lesson.
Each SLM is composed of different parts. Each part shall guide you step-by-step as you
discover and understand the lesson prepared for you.
Pre-tests are provided to measure your prior knowledge on lessons in each SLM. This will tell
you if you need to proceed on completing this module or if you need to ask your facilitator or
your teacher’s assistance for better understanding of the lesson. At the end of each module,
you need to answer the post-test to self-check your learning. Answer keys are provided for
each activity and test. We trust that you will be honest in using these.
In addition to the material in the main text. Notes to the Teacher are also provided to our
facilitators and parents for strategies and reminders on how they can best help you on your
home-based learning.
Please use this module with care. Do not put unnecessary marks on any part of this SLM.
Use a separate sheet of paper in answering the exercises and tests. And read the instructions
carefully before performing each task.
If you have any questions in using this SLM or any difficulty in answering the tasks in this
module, do not hesitate to consult your teacher or facilitator.
Thank you.
Published by the Department of Education, SDO Aurora
Schools Division Superintendent: Catalina P. Paez PhD, CESO IV
Assistant Schools Division Superintendent: Danilo M. Jacoba
Development Team of the Module
Writers:
Teresita L. Bartolome
Crisalyn P. Villegas
Editor:
Jonalyn O. Calado
Reviewer:
Cherrybel P. Gaspar
Illustrator:
Teresita L. Bartolome
Layout Artist:
Crisalyn P. Villegas
Management Team:
Erleo T. Villaros PhD
Esmeralda S. Escobar PhD
Estrella D. Neri
Milagros F. Bautista PhD
Printed in the Philippines by Department of Education – Region III –
Schools Division of Aurora
Office Address:
Sitio, Hiwalayan, Brgy. Bacong, San Luis, Aurora
Telefax:
aurora@deped.gov.ph
E-mail Address:
What I Need to Know
This module was designed and written for the learners. After going through
this module, the learner is expected to:



identify products used in hilot wellness massage in accordance with the
workplace procedures
explain products and benefits of other used in hilot wellness massage in
accordance with workplace procedures
explain and recommend comparisons between products and other services
to client. TLE_HEWM9-12AS-Iva-j-4
What I Know
Directions: Choose the products used in hilot wellness massage. Draw and write the
name of a product on your activity notebook.
A.
B.
Lotion
E.
Spiky Massage Ball
C.
Slippers
D.
Massage Lotion
F.
G.
Food Supplement
1
Soap
H.
Massage Cream
Neck pillow
Lesson
1
Identifying and Explaining the
Products and other Services
The lesson deals on Hilot wellness massage products. Explain and
recommended hilot wellness massage products and services to clients.
What’s In
Directions: Read the following massage aftercare advices to client. Fill in the blanks
with the correct answer from the choices given inside the box and write it on your
answer sheet.
alcohol
caffeine
light
oil
relax
toxins
1. Drink plenty of water or herbal teas to help eliminate the ________ from the
body.
2. Eat a ________ healthy meal so the body can concentrate on healing.
3. If possible, avoid _______ for about 24 hours.
4. After treatment you will usually feel ________ and enjoy the benefits of the
treatment.
5. Cut down on drinks containing ______ so the body can begin to heal.
What’s New
Directions: Do you experience to visit in a wellness massage salon? Do you
see any products and supplies used in wellness massage? Can you list down at least
five (5) products and supplies in wellness massage. Write your answer on your
activity notebook.
1. _________________________
2. _________________________
3. _________________________
4. ________________________
5. ________________________
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What Is It
WELLNESS MASSAGE PRODUCT SUPPLIES
Massage soothes the body and soul. You can intensify these effects by choosing
the right massage product. Different skin types require different media.
Paraffin – better than its reputation
massage lotions are based on
pharmaceutical white oil, also
called liquid paraffin. It does not
penetrate the skin and ensures long
lasting gliding effects and optimal
conditions during massage, while
guaranteeing
the
best
skin
tolerability.
Massage Lotion Urea for extremely
dry skin and problem skin Massage
Lotion Alkaline to support the acidalkali balance Massage Lotion Q 10,
which also prevents premature skin
aging and oxidative stress.
In this way, every massage becomes
a feel-good experience.
MASSAGE
LOTIONS
WELLNESS
MASSAGE
LOTIONS
For a soothing and relaxing
massage, the rich massage creams
offer all advantages of the proven
SCHUPP massage lotions.
Body butter Recipes with natural
ingredients such as cocoa butter,
almond and thistle oil as well as
additional moisturizers nourish
and spoil the skin during the
massage or pack.
The proven massage oils with
vitamin E and jojoba oil are free of
preservatives and colours. As a
neutral massage oil or enriched
with essential oils, our massage oils
offer the opportunity to specifically
address customers ‘wishes. They
range from neutral or fruity oils to
naturally
pure
bio
ayurveda
massage oils.
MASSAGE
CREAMS
AND
BODY BUTTERS
MASSAGE OILS
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AROMATIC
MASSAGE OILS
This special series is based on
nourishing plant oils. They are free
of preservatives, emulsifiers and
colours. Our aromatic massage and
body oils are also highly valued
after scrubs or as daily, gently
scented skin care.
NATURAL SOAP
Our original vegetable based
glycerin soap recipes are each
unique & handmade in the
traditional cold process method,
producing a silky, creamy lather for
healthier, softer skin. In all of our
vegetable-based bar soaps, the fat
comes from palm, olive,
coconut, rice bran and other select
vegetable oils.
Soap products are 100% natural
skin & beauty care treatments. We
use the best quality wild crafted
rainforest herbs, fresh tropical
fruits, and select floral essences to
hand craft some of the finest
premium grade 3 1/2 oz natural
facial & body cleansing bars
available.
Dietary supplements are products
that contain vitamins, minerals,
botanical or herbal ingredients,
amino acids (the building blocks of
proteins), and enzymes (complex
proteins that speed up biochemical
reactions). They are commonly sold
in various forms, including tablets,
capsules, powders, and liquids.
Dietary supplements are not
medicines, and they do not cure
disease.
Coconut oil is always the best
massage oil and used by many body
therapists out there.
The coconut oil has both nourishing
ingredients,
Vitamin
E
and
essential oils to soften and
smoothen skin, and to calm your
muscles.
It has a wonderful taste, aromatic
smells and is not sticky unlike other
edible
oil
massages,
which
sometimes have a funky taste and
are unnatural.
FOOD
SUPPLEMENT
COCONUT
PALM
OIL
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This proves that coconut oil not
only nourishes our body from inside
but also outside.
There are plenty of oils and lotions
to choose from but not all measure
up to natural oil.
Some oils can make skin feel greasy
while others go rancid quickly and
take on an unpleasant smell.
Mangoosteen contains all the
phytonutriment xanthones with
over forty free radical scavenging
anti-oxidants which prevent cardio
vascular disease.
MANGOOSTEEN
FRUIT
How to Promote Additional Products or Services to Clients
The backbone of any successful business is customer service and meeting
clients’ needs and expectations in terms of both product use and beauty therapy
services. Keeping the client informed about all the possible treatments and products
available within your salon is vitally important. Not only is it enlightening for the
client, allowing her to make informed choices, but it is also essential if your business
is to survive in a very competitive market.
Good Communication to introduce products and services
Spotting opportunities for offering clients additional products or services is easy
if you are receptive and have your ears and eyes open. Very often they will ask. Either
they have heard about a treatment from another client, or they see something going
on that they want to know more about. A special day or occasion will trigger extra
interest.
If the client does not ask directly, it could be that she is shy about asking, or
does not know you offer a certain treatment. Tell her all about it – and use the current
treatment to start the discussion. The consultation always provides a good opening
to talk through alternative options to the client‘s normal treatments.
1. Giving accurate information
Do try to be as accurate as you can when giving information. Not only is your
professional reputation at stake, but you also have a legal obligation not to give any
false or misleading information to the client. As a consumer, your client has legal
rights to protect her, and you, or your salon, will be liable for prosecution if found to
be in breach of the law. Not only that, you will lose your clients very quickly if they
have no faith in the information you are giving them, and if the products you
recommend are unsuitable for their needs.
2. Salon and legal requirements
Underpinning all the product knowledge and treatment skills you have to pass
onto your clients the legal aspects of promotion, selling and client and consumer
rights.
3. Timing your discussion
It is important to give the client the time to ask questions, so choose an
appropriate moment to discuss her queries. During a treatment is fine if it is one
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where you can maintain a conversation and have lots of eye contact. A manicure,
pedicure or waxing is ideal for this, as the client is awake, upright and alert. Talking
during a facial will detract the quality of the treatment and all relaxation properties
will be lost. Do not pick moments when the client is distracted, i.e. when she is trying
to get dressed or pay for her treatment.
If possible, keep the question and answer session quiet and confidential – not
everyone in the salon should hear about her future bikini wax! It is important to hold
the client‘s attention and focus entirely on her questions. This will give her the
confidence of knowing that your suggestions really are in her best interests.
Provide post-advice and post-services to clients
Identify products and services and their benefits and comparative advantage.
Explain, maintain and convey products and services to clients and other staff
members.
 Apply comparisons on competitors’ products and services.
Recommend specialized products and services.
 Monitor client according to workplace policies and procedures.
Perform aftercare services in accordance with client‘s wellness program, workplace
policies and procedures.
Administer service.
Once Leaving the Salon
 Try to relax and take it easy for the rest of the day – if you can feel the need to nap.
 Drink plenty of water for 24 hours after your massage as your lymph nodes, which
have been stimulated, are removing toxins from the body. Your urine might be
much darker than usual – this is due to the toxins leaving your body.
 Avoid heat treatments (hot baths / showers, body wraps, saunas, sun beds) for 24
hours.
 Avoid alcohol, smoking, caffeine and fizzy drinks as they can dehydrate your body
and add more toxins to your body. This would reverse the effects of the massage,
since the massage is in-turn aiding the body in removing the accumulation of
toxins. Avoid eating a heavy especially spicy meal so your body can focus on natural
healing and detoxifying itself.
 Healing Reactions’ may take place after your massage and are completely normalshowing that the massage is working well and your body is responding to the
treatment. Indications of this may result in the following:
-Fatigued or tired could be a sign for deep relaxation, especially if you are
usually always on the go.
-Increased sweating, thirst or urination
- Irritable or energized
- Heightened emotions (low or high)
-Runny, stuffy or blocked nose
- Sound sleeping and vivid dreams
Maintaining your Results
Massages are recommended often, especially due to the fast-paced and
stressful lives that we are living. To maintain the results, you can try the following:
•Take a warm bath once a week – this will help to loosen up your muscles.
•Relax and distress – listen to music, burn some essential oils, etc.
• Find time to exercise (especially strength training) and stretch (yoga is excellent).
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•Exfoliate and moisturize your body regularly.
• Stand up and walk around and stretch – especially if sitting a long time at a desk
and / or on the computer.
• Throughout the day, massage your shoulders, and other areas that feel stiff.
• Sit in a correct position and you might want to raise your legs a bit.
What’s More
Directions: Match the wellness massage products in column A with the description
in column B. Write your answer on your activity notebook.
Column A
Column B
A. Underpinning all the products knowledge
and treatment skills you have to pass on to
your clients the legal aspects of promotion,
selling and client risk
B. Liquid paraffin
1. Massage lotions
2. Coconut Palm oil
3. Natural Soap
of
4. Backbone
successful business
and
5. Salon
requirement
legal
C. 100% natural skin and beauty care
treatments
D. Good for the heart, immune support and
weight loss
E. Customer services and meeting clients’
needs and expectations is terms of both
products use and beauty therapy services
A. Directions: Write the appropriate word/s on the space provided to make the
sentence correct. Choose your answer from the box. Write your answer on
your activity notebook.
information
preservatives
questions
shy
24 hours
toxins
1. The proven massage oils with vitamin E and jojoba oil are free of __________
and colors.
2. If the client does not ask directly, it could be that she is ________ about asking.
3. You will lose your clients very quickly if they have no faith in the ____________
you are giving them.
4. It is important to hold the client’s attention and focus entire on her _________.
5. Drink plenty of water for __________ after your massage.
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Directions: Write T if the statement is correct and F if is not. Write your answer on
your activity notebook.
________1. Keeping the client informed about all the possible treatments and
products available within your salon is very important.
________2. The consultation always provides a good opening to talk through
alternative options to the client’s normal treatment.
________3. Do not try to be as accurate as you can when giving information.
________4. Do not pick moments when the client is distracted, when she is trying to
get dressed or pay for her treatment.
________5. Fatigued or tired could not be a sign for deep relaxation, especially if you
are usually always on the go.
What I Have Learned
Directions: In 3-5 sentences, write what you learned from the lesson in your own
words. Write your answer on your activity notebook
I learned that ______________________________________________________________
__________________________________________________________________________________
______________________________________________________________________.
What I Can Do
Directions: List all the products available in your home that we can used in hilot
wellness massage and explain the uses and benefits of each product by filling in the
table below. Write your answers in your activity notebook.
Name of Products
Uses
Benefits
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Assessment
Directions: Read and analyze each item carefully. Choose the correct answer from
the given choices. Write your answer on your activity notebook.
1.Which of the following oils has highly valued after scrubs and gently
scented skin care?
C. massage oil
A. aromatic massage oil
B. massage creams
D. wellness massage oil
2. It contains all the phytonutriment xanthones with over forty free radical
scavenging anti-oxidants which prevent cardio vascular disease.
A. guava fruit
C. jackfruit
B. mango fruit
D. mangoosteen fruit
3. Which of the following post advice is not included in the group?
A. apply comparisons on competitors’ products and services
B. monitor client according to workplace policies and procedures
C. recommend products and services that are not related to massage
D. perform after care services in accordance with client’s wellness
program; workplace policies and procedures
4. Which of the following is not included once you are leaving in the salon?
A. avoid heat treatments
B. avoid smoking, caffeine and fizzy drinks
C. go to air conditioned room for relaxation
D. try to relax and take it easy for the rest of the day
5. Which of the given options below to maintain the good results of the
massage?
A. find time to exercise
B. take a cold bath daily
C. don’t stretch your body
D. irritable or energized
6. Do not make false claims for treatments, but explain the benefits
________ . Be honest when advertising.
A. fairly
C. reasonably
D. realistically
B. practically
7. What is the best massage oil and used by many body therapist?
A. aromatic massage oil
C. coconut oil
B. baby oil
D. cream
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8. These are products that contain vitamins, minerals, botanical or herbal
ingredients, amino acids.
A. aromatic massage oil
C. food supplement
B. coconut palm oil
D. mangoosteen fruit
9. Do try to be as accurate as you can when giving ______________.
A. advertisement
C. information
B. attention
D. results
10. It is important to give the client the time to ask _________, so choose an
appropriate moment to discuss her queries.
A. answer
C. results
B.attention
D. question
10
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What’s More
Assessment
A.
1. A
2. D
3. C
4. C
5. A
6. A
7. C
8. C
9. C
10.D
1.
2.
3.
4.
5.
B
D
C
E
A
B.
1. preservatives
2. shy
3. information
4. questions
5. 24 hours
What's In
1.
2.
3.
4.
5.
C.
1. T
2. T
3. F
4. T
5. F
Toxins
Light
Alcohol
Relax
Caffeine
What's New
1.
2.
3.
4.
5.
6.
What I Know
1.
2.
3.
4.
5.
Eat light
Relax
Advice
Rest
Diet
Warm
drink
A
C
D
F
G
Answer Key
References
Competency - Based Curriculum. Hilot Wellness Massage NC II. Philippines:
Technical Education Skills and Development Authority, n. d.
Competency Based Learning Materials. Cosmetology- Beauty Care NC II
Grade 9. Philippines: Department of Education, n. d.
Curriculum Guide. Wellness Massage 9-12. Philippines. Department of
Education, n. d.
K to 12 Basic Education Program. Technology and Livelihood Education
Home Economics. Wellness Massage Grade 10. Philippines:
Department of Education,
n. d.
Training Regulations. Hilot Wellness Massage NC II. Philippines: Technical
Education Skills and Development Authority, n. d.
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