FOSTIIMA Business School, New Delhi
Post Graduate Diploma in Management
Course Title: Technology and Operations Management
Year: 2023-24
Semester: I
Credits: 1.5
Core/Elective: Core
Course Designed by: Rakesh Kumar
Course Instructor(s) : Rakesh Kumar
Email: rakesh.kumar@fostiima.org
1. COURSE INTRODUCTION
The Profession of Operations Management is constantly evolving as new Technologies,
Innovative ideas, and increasing competition enter the global picture. The field of Operations
Management is typically at the vortex of storm when disruptive technologies become available.
On the other side, the age old practices which have evolved over decades (like layout planning)
or have been used frequently (like Learning Curve) remain relevant in current scenario as well.
What is still more important is that Operations Management is applicable to all fields of
Management be it HR or Marketing or be it the role of Production Management.
2. COURSE LEARNING OUTCOMES (CLO)
Students, who successfully complete this course, should be able to:
CLO No.
Descriptions of Course Learning Outcomes
LO1 :
What is Operations Management
LO2 :
Operations Processes for Goods and Services
LO3 :
 How to manage Capacity for optimal profits and Customer Service
 The science of Learning Curves and its usage in Operations
Management
LO4 :
Tools of Operations Management-Layout, Line Balancing, Capacity
Management, S&OP
LO5 :
How emerging Technologies are rapidly affecting the science of Operations
Management
Course Learning Outcome PO1 PO2 PO3 PO4 PO5
CLO1
3
CLO2
2
CLO3
3
CLO4
3
CL05
3
3
1
Average Score
3
2
3
3
3
Course Code PO1 PO2 PO3 PO4 PO5
3
2
3
3
3
Programme Objectives
PO1: Ability to comprehend, analyse, and communicate all aspects of business and
corporate social responsibility that are global, economic, legal, and ethical.
PO2: The ability to come up with ideas – out-of-the-box thinking and turn them into
businesses or entrepreneurial endeavours.
PO3: Possessing the capacity to develop policies, strategies, and programmes by analysing
the pertinent internal, external influences, risk assessment and their effects on the
organization
PO4: Possess ability to take initiative to execute projects, solve problems and learn to
effectively perform in a team and emerge as a leader.
PO5: Ability to access lessons learned and use simulation approaches in various
management domains to address practical problems.
3. SESSION PLAN AND COURSE CONTENTS
Session/
Week No
1
2
3
4
Topic
Introduction to OperationsEfficiency, Effectiveness, and Value
Operations Strategy
Design of Products and Services
Facility layout
Cases /
Assignments /
Readings
Chap 1
Chap 2
Chap 3
Chap 8 pages
182-188
Chap 8 pages
Pages 189-193
5
Assembly Line Design, Line
Balancing,
6
Strategic Capacity Management
Chap 5 Pages
119-129
7
Learning Curves
Chap 6 Pages 140
to 149
Session Learning
Outcomes [SLO
Evolution of
Operations
Management,
Products, and Services
Basic facility layouts
Designing assembly
line
What is Capacity
Management and it’s
importance
The concept of
Learning Curve and it’s
2
8
Manufacturing Process/Service
Process
9
ERP/MRP
10
S&OP
11
Technology and it’s impact on Ops
Management
Technology and it’s impact on Ops
Management
12
Chap 7 pages
159-169
Chap 9 pages
215-221
Chap 9 pages
215-225
Chap 19 pages
517-532
Internet and
Library Research
Internet and
Library Research
usage
What is a
Manufacturing process
and how are they
organized
Software used in
Operations
How does Operations
Co-ordinate and make
a business succesful
New emerging
technologies and how
they will impact the
future of Operations
Management
SQC, Process Control-p
Chart and other charts,
Acceptance Sampling
4. ASSESSMENT COMPONENTS AND DESCRIPTIONS
(Number of Assessments should consist of up to 6 Components for 3 Credit Course)
S.
No.
1
2
3
4
Name of the Assessment Components
Assessment 1 [Quiz.]
Assessment 2 [Technology Project]
Assessment 4 [Class Participation]
End-Sem Examination
Conduct of
Assessment
/Submission
(Allotted Session
Nos.)
1-10
11/12
-
Total Marks
Descriptions
AS1 : Sample – Quiz/CT/Role Plays
Weightage (%)
10
30
10
50
100
Marks:10
Give brief description about the assessment:
A contract manufacturer is an organization capable of manufacturing and/or purchasing all of the components
needed to produce a finished product or device. True/False
AS2 :
Marks: 30
3
Give brief description about the assessment:
Pick any emerging Technology e.g., QR Code, RFID, 3D printing, Block Chain. Discuss the
Technology, How is it being used and how would it change the future of Operations
AS3 : Class Participation
Marks: 10
Give brief description about the assessment:
Assessment will be done on the basis of your participation in the ‘class discussions’ through
questioning and answering, case discussion and role plays, including your preparation of the
‘required readings/cases, if any. Assessment will be based on your active class participation,
your intellectual alertness, quality of questions asked and the quality of observations or
answers provided during sessions.
Book (Text Book):
a. Operations and Supply Chain Management by Chase, Shankar, and Jacobs, McGraw Hill
Suggested readings:
a. S.N. Chary, Production and Operations Management, Tata McGraw Hill Publishing
Company.
b. Operations Strategy by Slack and Lewis, Pearson
b. B. Mahadeven, Operations management (Theory and Practice), Pearson Education, 482,
F.I.E.
4