SERVICE REQUEST PROCESS
If any MEP (mechanical, electrical, plumbing issues) appear immediately after you take handover
of your home, you may register your complaint by using DAMAC APP. www.damacliving.com
Shortly you will receive Job card numbers called for your records or to quote in case of follow up.
Post complaint register
In emergency cases, Task will be attended immediately without need of appointment.
Any other requests will require you to book date and time.
Once work is completed DAMAC associated contractors may obtain your signature to close the Job Card.
Your feed back is important to us. Post Job completion share your feedback through the link that will
be shared with you.
MAJOR ASSETS IN YOUR VILLA
Few are not applicable if you have apartment
Services/maintenance are required on
AIR CONDITIONING
Ensure to have your units serviced regularly by cleaning condenser coils and filters every 6 months.
SOLAR HEATERS
Ensure you get your solar panels cleaned and get system serviced every 6 months.
WATER PUMP
Your pressure vessel require regular check on air pressure.
WATER TANKS
Prior to move in, it is important that water in your tank is flushed out, tank sanitized and refilled.
It has to be regularly cleaned and sanitized every 6 months
• As an owner this is your responsibility and DAMAC will not be liable to flush out or refill your tank.
Water if left unused for an extended period of time may stagnate and pose a health hazard
Note.
We do highly recommend signing AMC with 3rd party to handle regular maintenance which will reduce the
unfortunate breakdown
MANDATORY IF PLANING VACATION
*P
lease ensure that you shut off the gate valves in the kitchen and bathrooms and switch off the water
pump and water heaters.
* Under normal usage please keep the water heaters at max 75° c
* Recommended AC temperature to be set to 24
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DEFECT LIABILITY PERIOD AND
PREVENTIVE MAINTENANCE
Your property has 1-year defect liability period, starts from the date you receive the Handover Notice.
Unit owner must engage a third party service provider to provide maintenance services or annual contract prior
to receiving the key’s handover
Failure to provide maintenance contract may affect the continuity of the defect liability period to your unit.
Any Mechanical, Electrical, plumbing (MEP) and interior modification carried out by the owner will
automatically results in discontinuity of DLP
Home insurance is required as DLP does not cover any consequential damages
Below are the list of issues covered / not covered during DLP.
WHAT IS COVERED
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Defects in materials and workmanship in the electrical, plumbing and cooling delivery and distribution
system
Defects in materials and workmanship , which result in the detachment of fixtures
Defects in materials and workmanship including caulking, windows and defected items that might affect
building water tightness
Appliances
Water proofing
NOTE:
Cosmetic surface damage caused during construction is readily noticeable during the Home Orientation and
must be notified at that time. Such damage including scratches, dents, paint or tears can also occur during the
move-in process or through daily activity. Therefore, after we correct any items noted on the Orientation, repair
of cosmetic surface damage is your responsibility and not covered.
Please be advised that this also includes paint touch-Up and grouting.
WHAT IS NOT COVERED
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Any consequential damages are not covered under DLP
Missing parts post-handover due to unauthorized access
Defects in materials, design and workmanship supplied by the Purchaser or his/her contractors
Normal wear and tear.(Please refer to detailed table down)
Damage caused by 3rd party/third party hired by the owner and/or misuse.
Normal weathering of exterior finishes such as façade color fade
Damage to parking garage caused by the misuse and/ or lack of cleanliness
Refinishing of any drywall/plaster repairs that includes Painting and wallpapering
Plumbing blockages (including roof, balcony drains) due to lack of maintenance
Damage of plumbing fixtures due to abrasive cleaners or careless use such as using concentrated acid
Replacement of faucet washers and O rings and Flushing mechanism.
Brand/Color are not granted to be 100% same for replaced item subject to availability
Marble and granite are natural materials and as such graining cracks and color variations occur naturally
and are not defects
Items not reported within the applicable defect warranty time frames.
Damage from insects and/ or rodents
Any other Damages caused due to lack of maintenance
Duct cleaning
Furniture
MANDATORY PRECAUTION PRIOR RAIN SEASON
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Drainage cleaning/servicing for Balconies and roof
Drain covers are removed
Windows / doors are locked and sealed
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Electrical:
Scope Covered in DLP
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No power in the entir unit
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Partial power blackout
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Sockets / outlets no working
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Faulty wiring
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All kitchen Appliances
Scope not Covered in DLP
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Replacement of the fused bulbs/light
fixtures
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Any issues related to electrical
overloading, circuit breakers tripping or
fuses blowing, caused by the customer’s
improper use of the electrical system such
as adding of additional AC, high power
consuming kitchen appliances..etc.
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Any damages to the wiring system caused
by any alteration or modification works
carried out by the customer
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Internet connection such as router, access
points…etc
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Broken ceiling, side wall lights and lamp
shades for furnished apartments
Plumbing:
Scope Covered in DLP
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No water in the unit
No hot water in the building
Abnormal DEWA consumption
Abnormal noise from Pump
Bad smell
Floor drain blocked
Kitchen Sink blocked
Low water pressure
Manhole in garage area blocked /
overflowing
Mixer / Faucet leakage
Plumbing-Water leak under ground
Pump not cutting off / continuously
running
Valve / mixer / faucet leakage
Toilet - Bad smell
Water heater leakage
Water Heater not working
Water leak from ceiling
Solar panel is not working/leakage
in the tank**
Water leakage at the pump
Water tank float valve
Water tank damages **
Water leakage in Garden area
/ Garage area
WC blocked
WC flush not working
Yellow water from hot water side**
Scope not Covered in DLP
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Any clogs or blockages caused by
improper use or disposal of materials,
food waste, grease, or non-biodegradable
items,
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Any fixtures that break due to excessive
force or misuse, such as a toilet seat,
showerhead, shattaf & Flush kit or any
fixtures
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Damages caused due to the excessive
usage of cleaning chemicals on plumbing
systems and fixtures such as highly
concentrated Muritic Acid…etc
** Subject to availability of AMC and records of periodic maintenance
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Air condition and Ventilation:
Scope Covered in DLP
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A/C-Thermostat not working / Showing
error
A/C-Water leakage
Air conditioning not cooling partially or in
the entire unit**
Air conditioning unit abnormal noise
Air conditioning unit bad smell when
turned on
Air conditioning unit water leakage
Scope not Covered in DLP
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AC Duct cleaning and filter cleaning due
to dust, dirt, and other debris, causing the
unit to work harder and potentially break
down
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AC unit breaks down due to excessive
usage or misuse, such as setting the
thermostat improperly or overloading the
unit
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Ac not cooling due to area modified by
owner
** Subject to availability of AMC and records of periodic maintenance
Civil:
Scope Covered in DLP
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Alignment of door and windows
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Balcony door lock not working properly
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Ceiling access panel not closing
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Joinery damaged due to leakage
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Joinery hinges detached
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Paint peeling off /Seepage issue
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Roof Water leakages
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Sliding door not opening smoothly
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Sliding door not smoothly operational
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Wall paint damage due to leakage
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Windows gaps and not closing
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Structural issues in the foundation, walls,
roof, or any other structural component
of the villa due to faulty workmanship or
materials.
Scope not Covered in DLP
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Natural aging of materials or components
due to regular use over time, Normal
wear and tear of the materials, fading
of paint ,deterioration of fixtures, Tiles
discolouration’s, fading in the washroom
fittings, painting or finishing issues
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Any defects arising due to customer’s
negligence or misuse, including damage
caused by pets or improper maintenance.
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Any damage caused intentionally by the
homeowner or any other party
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Any items or work that were not
specifically included in the contract, or any
changes or modifications made after the
Handover
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Any defects or issues arising from thirdparty products or services, any appliances
or utility services
** Subject to availability of AMC and records of periodic maintenance
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