ALLEN MANABAT
.
OBJECTIVE
As a motivated and driven
individual with a passion for
problem-solving, I have
recently made the decision to
shift my career focus to the
rapidly-evolving field of
information technology. With
a solid foundation in my
previous career, I am excited
to bring my transferable skills
and enthusiasm to a new
industry that presents endless
opportunities for growth and
innovation. With a strong
work ethic, a hunger to learn,
and a willingness to adapt, I
am confident that I have what
it takes to make a successful
transition into the IT industry
and excel in my new role
EXPERIENCE
CSR • CONCENTRIX • 08/2018 – 4/2023
 Effectively key complaints about phone service, internet
connectivity and billing issues.
 Conduct research into connectivity problems or billing
errors to resolve issue
 Treat customers with kindness to retain business
 Acquire thorough knowledge of company’s services and
products to a good first impression with potential customer
 Network troubleshooting
 Handling retention
 Meeting sales quota
OFFICE STAFF • BDO UNIBANK • 06/2017 – 06/2018
 Organize and stored hardcopy files
 Provide high level of administrative support, including
copying, faxing, and document distribution
 Answered phones and performed clerical office functions
to address queries, escalating complaints to management
SKILLS
EDUCATION
PYTHON
MS OFFICE
BSIT • MARCH 2017 • OLFU
CERTIFICATES


MANABATALLEN97@GMAIL.COM
Google / Coursera - Technical Support Fundamentals
Google / Coursera - Crash Course on Python
09154466112