TO: ALL STAFF
FROM: Riley, Customer Service Supervisors
DATE: February 23, 2022
SUBJECT: Cell Phone Usage
It has come to our managers’ attention that everyone has been using their phones too much
during work hours.
Our company policy says: “We want our employees to be attentive to their duties; therefore,
ChiTown Solutions permits only minimal use of personal cell phones or email accounts during
working hours. If employees must answer their phones because of a personal emergency, they
should do so in the employee lounge and, if possible, alert their manager that they will be absent
from their desk. Playing games or engaging in personal, distracting use of technology is
disrespectful to your colleagues and our clients and therefore will result in an immediate
reprimand.”
As you might know, some of you use Instagram when clients are calling. Unfortunately, this type
of behavior is not acceptable; therefore, it is totally inappropriate and unethical. We get that we
all have emergencies. However, at our company, we are supposed to give our full undivided
attention to our clients.
You must find a balance between your professional and personal life otherwise it will result in
conflict. We all love our smartphones, but I shouldn’t remind you that during work you shouldn’t
use it. Please guys try and not commit the same mistake, otherwise, we will have to rigidify the
phone policies.
Hope you all have a wonderful day.
CC: Senior Managing Director Para Jitender; Director of Communication Linda Brown;
Director of IT Arthur Holewyczinski, Jr.; Director of Human Resources Maya Stern
TO: ALL STAFF
FROM: Riley, Customer Service Supervisors
CC: : Senior Managing Director Para Jitender; Director of Communication Linda Brown;
Director of IT Arthur Holewyczinski, Jr.; Director of Human Resources Maya Stern
SUBJECT: Memo Revision
Hello Riley,
First of all, hope you are having a wonderful day!
I appreciate being the one to review your memo for our customers.
After Reading your memo, I decided to make a few changes of my own.
1. First, I changed that the policy shouldn’t be in PS but in the email as a focus. Stating our
company’s policy at the end will only make our customers disregard our main policy and
it will slip out of their focus. By putting it right off the start, customers will have that in
mind straight ahead.
2. Second, I decided erase capital letters because it sounds like you are yelling to them. It
seems to be a bit disrespectful. When writing a memo, we should write to others the
same way wants them to treat us. It sounds very immature, and they shouldn’t deserve
to be treated as kids.
3. Lastly, I decided to change few sentences so it can be seen clearer and more professional.
Some of your sentences had bad choice of words. I also added more sentences so our
employees can be more informed about our policy and not leaving them unclear.
Hope this message clears it out!
Cheers,
Andres Logrono