Team 1 AT& : Creating a Better Login Launcher
Jenny Bramble – Jake Kensmoe – Charles Yu – Dao Xiong
The Problem:
IT Support Staff receive thousands of support calls on servers and devices every day.
Each call requires them to log into the server or device in question.
The VERY Old Solution: MANUAL!
Looks up
server IP.
Looks up username
and password.
Starts remote
access program.
Types in username,
password, and IP.
Boy. That took
FOREVER.
Goes to Starbucks
for a cup of coffee.
Finally logs into the
server or device.
Terrible!
This process takes far too long.
There’s a lot
of unclosed
connections Doc
…
would be
The Old Solution: Action Desktop!
nice…
Opens Action
Desktop.
Logs in with
AT&T credentials.
Types in server or device
(or selects from a list).
Goes to the break room
for a cup of coffee.
Logs into the
server or device.
That’s better, but there are still issues!
-Action Desktop developer did not leave his code so the toolbar cannot be updated.
-Code doesn’t properly handle closing database connections.
The NEW Solution: WolfLauncher!
Opens
WolfLauncher.
Logs in with
AT&T credentials.
Types in server or device
(or selects from a list).
Logs into the
server or device.
Wow!
That was
EASY and
FAST!
Gets a nice cup of
coffee.
Awesome! It accomplishes the same thing, but on the backend…
-Perl-based--very modular and well documented
-Tool uses a web component to retrieve information from databases and clean up connections
-Attractive, user-friendly design
-Much quicker
-Much more secure