PROPOSAL SUBJECT
a
ABC Company
TECHNICAL AND COMMERCIAL PROPOSAL
January 22, 2021
COPYRIGHT | CONTACT INFORMATION
The material contained in this document has been prepared by TMC Pvt Ltd (formerly known as TMC Consulting Pvt Ltd) and is confidential and
proprietary to Client. The material will be held in strict confidence by the recipient and will not be used, in whole or in part, for any purpose
other than the purpose for which it is provided without the prior written consent of TMC. In no event shall the Client or TMC be liable to anyone
for direct, special, incidental, collateral or consequential damages arising out of the use of this material.
Document format Copyright * 2006-2023 TMC - all rights reserved.
Contact Detail
All initial inquiries should be forwarded to the following:
UNITED ARAB EMIRATES
Imran Rehmani
Abu Dhabi
Address
Phone
Head of Sales (Pakistan & Afghanistan)
TMC Consulting (TMC)
PAKISTAN
Email: Imran.rehmani@tmcltd.com
Lahore
Mobile: +92 300 8252387
Address
Phone
Karachi
Address
Phone
Islamabad
Address
Mussafah 45, Block 45, Mussafah,
Abu Dhabi, United Arab Emirates
+971 544 482 552
10-21, Arfa Software Technology Park,
Ferozepur Road, Lahore
+92 42 35972010
First Floor, Plot 4/E, Block 7/8, Shaheede-Millat Rd, Karachi, Pakistan
+92 21 3432 0451 / +92 21 34320441
2nd floor, office # 1-5, above Second
Cup, F11 Markaz, Islamabad. Pakistan
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EXECUTIVE SUMMARY
We appreciate this opportunity to quote ABC for the Project Subject. We believe that this is in recognition, by the management and operational
teams of ABC, of the quality of services we have delivered to our clients for the past 10 years. We also believe this recogni tion of our success is due
to our mission in building a true partnership with our local clients, based on trust, honesty and commitment; a partnership that goes a long way
beyond a traditional vendor-customer relationship.
OUR SUCCESS TOGETHER
We honor your confidence in our capabilities, and we are pleased to submit a solution that truly meets your needs. Using our experience, and the
experience of our partners in dealing with very similar cases, we identified the strategy that best suits your situation. The resultant solution takes
into account the services you really need, and addresses that with a solution that meets those needs, as opposed to fitting a generalist
organization’s capabilities into a situation that’s very specific to the industry and the region.
3
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
AWARDS AND CERTIFICATIONS
TOP SAP PARTNER in Pakistan
(Revenue for SAP)
2020 - 2021 - 2022
4
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
300+
4
150+
Employees
Office Locations
Customers
PROJECT APPROACH
22+
Years of excellence
INVESTMENT SUMMARY
13
10
Total SAP Awards
Data Analytics
SAP Enterprise Applications
Cloud Services
ISO 27001 & ISO 20000-1
Vi ew Awards and Certifications
75+
5+
SAP ERP Implementations
SAP Ariba
Implementations
15
SuccessFactors
Implementations
250
SAP
Consultants
2.5M+ USD Projects
150+
30+
Live Customers for
Business Intelligence
20+
Live Customers on Cloud
Support Customers on
Continuous Improvement
Program
5
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC-Cloud –
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC JOURNEY
SAP Gold Level Partner
Formed
TMC Consulting
2011
2012
2013
Analytics Dashboard for
Ministry of Health,
Punjab
SAP VAR
Partnership
Opened UAE
Office
2010
Qlik Master Reseller
Became Qlik Solution
Reseller
2014
2016
Partnership with
SoltiusME
1st Intl Implementation:
Orange Telecom in Jordan
2017
2018
2019
SAP top Reseller in
Pakistan 2020
TMC acquired Siemens
Pakistan SAP business
SAP Partner Award
Highest NNN in
MENA
Grand Winner for SAP Quality
Awards for Implementation at
AGP
2020
2021
2022
Acquired IBL-Unisys
SAP Quality Award for Implementation
at KE
Expanded into
KSA
Expanded into
Afghanistan
TMC Cloud is ISO 27001 & ISO 20000-1
Certified
Launched TMC
Cloud
Awarded SAP
Recognised Expertise
World's Largest Audit Management
Implementation at AGP
SAP top Reseller in Pakistan 2021
Pakistan SAP Journey
Pioneer for SAP
Implementations in
Pakistan
1999
2007
= TMC + SIEMENS SAP
SAP Best Partner
Award
SAP Best Partner
Award
2008
SAP Best Partner
Award
2009
2011
SAP Best Partner
Award
2012
SAP Best Partner
Award
2015
SAP Best Partner
Award
2018
Quality Implementation Partner
for Hilal
2019
Best Partner Revenue
Contribution
2021
2022
Highest SAP S4 MOVE Revenue
MENA North Partner Success
Summit 2021
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
WHAT WE HAVE DONE
Pakistan
USA, KSA, Oman,
Jordan
UAE
Business
Intelligence
Mobility
SAP ERP and CRM
SAP
Hybris
Managed
Services
To learn in more detail about our implementations
Click: https://goo.gl/oDLKAF
Cloud Hosting
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
References of Cloud Hosting
9
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
References (by Similar Industry)
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
ABOUT TMC CLOUD
TMC Private Cloud is designed to be dedicated to an organization and
handle the company’s workload. It offers the effectiveness, flexibility,
security, control and performance of a dedicated environment.
It allows your enterprise the ultimate hands-on control over your cloud
computing deployment. A Private Cloud allows you to retain a
comprehensive oversight, when it comes to your data, applications and
other computing resources.
TMC strives to deliver an outcome and organization specific solution.
We have an optimized and solution-oriented approach to guide the
design and deployment of your Private Cloud. Our professionals tackle
the implementation expertly by considering your existing needs, as well
as the projections of your likely future requirements.
Being one of the 1st in the Pakistan to introduce Hosted Private
Cloud services, TMC offering is a unique solution for clients who wish
to have their own Virtual Data Centre (vDC). We ensure that your
data center remains remote, firewalled and completely secure.
Our Managed and Hosted Private Cloud services allows you to avail
virtual machines from a pool of resources and you pay for what you
use. TMC Private Cloud hosting services are delivered from our own
Tier 3 data centers in Pakistan, physically located at Arfa Software
Technology Park.
As one of the well reputed cloud services companies in Pakistan, we
provide cloud infrastructure services with high end, credit-based
Service Level Agreements (SLAs).
• Credit Based SLAs
• Flexible billing options
• Reduced Capital Costs
• 24/7/365 Dedicated Hotline
• Easy scalability of infrastructure
• Increased security and high reliability
• Dedicated Service Account Managers
• Reduced lead time and faster deployment
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC CLOUD IS NOW ISO CERTIFIED
• ISO Certification is a global standard
• Our Cloud Care team is now well trained to stay on top of
any risks and regulatory requirements
• Due to growing cyber and other crimes, security of
information is now a top priority at TMC.
• There is now no likelihood of any costly breach of security
• Our aim is to preserve the confidentiality, integrity and
availability of sensitive corporate information
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC Cloud - Main Features
Secure
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ISO 27001:2013 Certified
ISO 20000-1 Certified
Next Generation Firewalls
Multi-layer Protection ( Palo Alto ,
Fortinet , EDGE.
Vulnerability Management &
Penetration Testing (Nessus , WAZUH)
Security Log Collection & Management
( Log Analyzer)
SIEMS (Manage Engine)
PAM ( ManageEngine)
Reliable
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DR
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Multi Site Datacenter
Reduced Downtime
Customized Solutions
Core Business Focus
24/7 Operations
Quality of Service
Security
AS Number (IP Pool Jumps)
In Pakistan, no disruption in case of
sea cable breakage
Multiple ISPs
2 Grid Stations
3 Gen Sets with 50,000 ltr fuel
capacity
Redundant UPS and Battery Packs /
APC
All Dual Power Supply Hardware
Active DR Site
Onsite HA
VM level cluster
Uptime /Performance
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Backup
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Enterprise Backup Solution
Enterprise Recovery Solution
Remote backup
Managed Storage
Managed Backup & Archiving
Onsite Backup
Offside backup
File based backup
Offshore Storage
99.8 % Uptime
Maximum unplanned downtime of 1
hour on production
24/7 NOC Operations
Dedicated Technical & SAP
Basis Support Teams.
Online Ticket system for support
services
Manage Services
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Network Services
Monitoring Services
Hardware Services
Storage & Backup Services
Managed Security Services
Server & Application Management(SAP
S4HANA)
Operation & Support Services
Professional Services
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC CLOUD - OFFER
Managed Cloud Services
Unmanaged Cloud Services
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Hardware Services
Storage Services
Network/Bandwidth Services
Security Services
Monitoring Services
Backup as a Services
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DR as Services*
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Hardware Services
Storage Services
Network/Bandwidth Services
Monitoring Resources
Operation & Support Services
Vulnerability assessment and patching
Licensing(OS, Security, Backup)
Application Support Services
(SAP S4 HANA)
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC CLOUD – MANAGED SERVICES
Network Services
Get fully secure, monitored and
uninterrupted access to all your data and
devices. Services include:
• VPN
• Service Elements
• Public IP Address
• Router Management
• Firewall Management
• Switch & Port Management
• Load-Balancer Management
Monitoring Services
Avail a dynamic and adaptive monitoring
solution that allows you to intelligently
monitor IT performance. Services include:
• Capacity Planning
• IT Asset Management
• Service Level Management
• Monitor Key Business Metrics
• Trend Analysis and Reporting
• End User Experience Management
• IT Service Desk with Support for ITIL
Hardware Services
These include:
• Support and warranty.
• SAP HANA Certified Hardware
• Partner IBM
• Partner Huawei
• Partner H3C
• Partner VMware
• Partner SUSE
Storage & Backup Services
Achieve fast, flexible and centralized data protecti
across platforms. Services include:
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Remote backup
Managed Storage
Managed Backup & Archiving
Onsite Backup
Offside backup
Backup copy
File based backup
Offshore Storage
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC CLOUD – Ensure Availability and Reliability
Multi Tenancy
Every Client has its own Separate
network, Firewall, VPN, VLAN
Micro - Segmentation
To reduce the network attack surface by
limiting east-west communication
through the application of granular
security controls at the workload level.
Seamless fault-tolerant, multi-site
environment
A system's ability to continue operating
uninterrupted despite the failure
Multiple Datacenter environment
Guarantee Uptime
99.98% where network 99.99%​
SAP Certified Hardware
SAP will be hosting on SAP certified
hardware e.g., Servers, Storages etc
24/7 Monitoring and Reporting
Monthly reporting, dashboard, portal
access.
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
Data Center
PITB Data centre is hosted in Arfa Software Technology Park (ASTP). ASTP is the Country’s one of the largest Information and Communications
Technology Park. This seventeen-story building is the first international standard facility in Pakistan and it is located in Lahore. ASTP offers the
businesses operating within the technology park with state-of-the-art business facilities like Tier III Data Centre, water-proof pathways, high-tech
security, advanced fire protection system, 24-hour CCTV coverage and a RFID controlled parking for over 600 vehicles.
To ensure a failsafe and efficient environment Building Management System
(BMS) is installed at ASTP which enables the centralization and optimization
of various processes like monitoring, operating, and managing the entire
building. The high-performance HVAC digital control system manages the
heating, ventilating, zoning, humidification and air cleaning systems of the
building while cutting energy and equipment costs. Some security features of
ASTP building are
1.
Un-climbable Parameter Wall
2.
Perimeter Surveillance through CCTV
3.
Hydraulic Steel Road Blocks
4.
Under-Vehicle Inspection System
5.
Access Cards for entry / exit management
6.
Radio Frequency IDs for car parking management
7.
Remotely controlled Barriers
8.
Rolling Steel Gates to seal the building parameter
For more details about ASTP you may visit,
https://www.pitb.gov.pk/astp
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
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INVESTMENT SUMMARY
SECURITY
The large volume of information and the criticality of services housed in data centre make it likely target for denial of service, theft of
confidential information, data alteration or data loss. In case of PITB, its more critical due to a large number of governmen t sector critical
applications deployed in its Data centres.
To protect against any kind of known and unknown threats, TMC (PITB) data centre team follows defence in depth / layered secu rity model.
We have categorized these defence in depth security into 4 main categories.
1.
2.
3.
System Security
1.
Data / information security and protection
2.
Application Security
3.
Host/Operating System Security
Network Security
1.
Internal Network Security
2.
Perimeter Security
Application
System
Security
Host
Internal Network
Physical Security
1.
4.
Data
Hardware security
Perimeter
Policies, Procedures and Awareness
Network
Security
Physical
Security
Hardware
Policies, Procedures & Awarness
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
SYSTEM SECURITY
System level security covers data protection, application and host level security. PITB data centres provide rack space for clients who want to host
their equipment or servers. Infra structure as a service (IaaS) is its major and most popular service in cloud due to its cost effectiveness,
redundancy and scalability benefits.
Data Security
In our cloud network, data is being saved on sophisticated Storage
Area Networks (SANs). Which provide much more reliability than
normal drives on servers. On top of that, all data is being backup for 7
days on DR site. In contrast to normal servers, where theft of drive
may case data loss or theft of important data, in our network data is
being saved in segments on multiple drive, which provides reliability
and protection without any special configures required by client in
software or application. Clients may also take snapshots of
servers/data at any point of time and may revert back to that
snapshots if something goes wrong. Clients have also ability to clone
servers, to test some upgrades or features in sandbox.
Host Security
Like Application, newly installed hosts are placed in sandbox,
performed penetration testing to scan and fix host/Operating system
vulnerabilities before putting in production.
System which are in cloud, those are based on templates properly
hardened and patched based on the best industry practices, to
provide security and performance.
In case of some problem, servers in cloud migrate from problematic
hardware to healthy hardware without any service degradation or
reboot. On demand increase or decrease of resources is also possible.
Application Security
Application become more complex, there are more chances for
inconsistent installations. Hackers use the openness of the internet
to communicate and develop automated tools to facilitate the
identification and exploitation of those vulnerabilities.
Many attacks tools are widely available on the internet and are
designed to execute highly sophisticated attacks using simple user
interfaces. Most of the vulnerabilities found today originated in at
least one of the following areas:
Implementation: Software and protocols flaws, incorrect or faulty
software architecture, incomplete testing etc.
Configuration: Elements not properly configured, use of default
configurations and so on.
Design: Ineffective or inadequate security design, lack of or
inappropriate implementation of redundancy mechanisms etc.
PITB technical and security team understand these problems and
defined a mechanism to overcome.
For development, resources are provided in sandbox, so that there
are no threats from outside. When application is ready, penetration
testing is performed before moving application to production.
These process scan vulnerabilities in application, inform
development team to secure for those.
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
NETWORK SECURITY
Data centre Network security is critical to the success of a business. It needs specialized, best-in-class security that doesn’t restrict its agility and
performance. Network level security covers internal security and perimeter security.
Internal Security
• SDN Solution (Huawei)
• Edges AR Series (Huawei)
• Parameters Firewall Forti Gate
• Campus Management Switches (Huawei)
Huawei provides Software-Defined Networking (SDN) solutions that offer
various features to enhance network flexibility, efficiency, and scalability.
Here are some key SDN features offered by Huawei:
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Centralized Network Control
OpenFlow Protocol Support:
Network Virtualization:
Service Orchestration:
Traffic Engineering:
Network Analytics and Monitoring:
• Security and Access Control's
Cyber Security
• Forti Analyzer
• Web Application Firewall
• Forti Mail
• End points detection and response
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
PERIMETER SECURITY
We understand the fact that loss of visibility and control places administrators at a disadvantage and exposes data centre to network downtime,
compliance violations, increased operational expenses, and possible data loss. We have deployed next-generation firewalls in high availability to
analysis and protect traffic of data centre. Our perimeter firewalls give us tight control on traffic and perform in-depth inspection.
Main features are
Identify applications, not ports: Identify exactly what the application
is, across all ports, irrespective of protocol, SSL encryption, or evasive
tactic. The application identity becomes the basis for all security
policies.
Identify users, not just IP addresses: Leverage information stored in
enterprise directories for visibility, policy creation, reporting, and
forensic investigation.
Inspect content in real-time: Protect the network against attacks and
malware embedded in application traffic at low-latency, high
throughput speeds.
Remote access:
VPN: Allows remote users to access a central location via
a secure communication channel between end users and
Data centre.
AAA: The control of access to network resources such as those in
data centre (routers, switches, firewalls, servers and so on)
AAA provides three basic services:
Authentication: Proves that a user is who he claims to be.
Authorization: Defines what a user is allowed to do.
Accounting: Consists of keeping records of user activity.
Simplify policy management: Restore visibility and control with
easy-to-use graphical tools and a policy editor that ties applications,
users, and content together in a unified manner.
Deliver multi-gigabit throughput: Combine high performance
hardware and software in a purpose-built platform to enable low
latency, multi-gigabit performance with all services enabled.
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
PHYSICAL SECURITY
ASTP itself is a secure building, we take this an extra layer of security, but we have our separate special measures to secure data centre premises.
Because we are aware of the facts that
1. Risks are from insider threats
2. Outsider gained access to data center
3. Insider got access to network diagrams or password lists
Access Control
Access is controlled by access cards and
biometrics. Our own NOC engineers escort people
to data centre area to closely supervise all
activities.
Normal doors have access with access cards, data
centre rooms have access with access card along
with thumb scan, so that access card may not be
misused.
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
PHYSICAL SECURITY
Surveillance
IP CCTV cameras are installed on all location with
video recorder and being continuously monitored.
Fire Suppression System
FM-200 fire suppression system installed for speed in
suppressing fire, reducing damage, allowing visibility. It
leaves no residue. It discharges in 10 sec or less,
extinguishing a fire quickly and effectively. It has Intelligent
control panels, delayed action devices, early warning smoke
detection, warning signs, manual releasing devices,
automatic detection and warning devices and fire alarm
panels.
Fire suppression system is integrated with VESDA, an
aspirating smoke detector that provides very early warning.
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
ENVIRONMENTAL MONITORING SYSTEM
Emergency and Exit Lights
Emergency and Exit lights installed
.
A premium security and an active environmental monitoring system
installed to protect IT assets against physical threats, environmental or
human, that can cause disruption or downtime to IT infrastructure.
It is capable of video surveillance and monitoring to record human
activity enabling users to detect intrusions.
It provides temperature, humidity, door contact, dry contact, vibration,
smoke, 2-way audio monitoring, spot leak and rope leak monitoring.
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
COOLING SYSTEM
Hot Aisle Containment System (HACS)
Hot-Aisle Containment System (HACS) is a row-based containment system for high density designed to maximize in-row cooling predictability,
capacity, and efficiency. It eliminates hot spots by preventing hot air recirculation into sensitive IT equipment. Mixing of hot and cold air
streams in the data centre lowers availability of IT equipment. Returning the warmest possible air to air conditioners increases the efficiency
and capacity of the system. It ensures proper air distribution by completely separating supply and return air paths. The hot aisle is sealed off
using doors and transparent ceiling tiles that extend the width of the hot aisle. Area is also secured using door locks and e mergency exit locks.
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
COOLING MONITORING SYSTEM
In-Row Air Conditioners
Data centre IT equipment is highly sensitive to temperature and humidity for smooth operations. Temperature
varies due to processing load, equipment placement, weather conditions. A little abnormality or
mismanagement may case abnormal behaviour of IT equipment or data loss. Understanding this fact, we have
taken special measures to keep smooth operations. Data centre is equipped with state of art In-Row cooling
system along with hot aisle heat containment.
Main features are
Real-Time Capacity Monitoring: Real-time display of current and available cooling.
Microprocessor controller: Provides proactive control and real-time monitoring via a four-line, eighty-character,
alphanumeric display.
Building management system integration: Send alarms and data points allowing you to manage critical building
infrastructure from a single system.
Variable speed fans: Variable speed fans reduce energy consumption during off-peak cooling periods.
Row-based architecture: Captures hot exhaust air directly from the IT equipment, thereby increasing the unit's
sensible cooling capacity over traditional cooling architectures.
Rack inlet control: Rack inlet control guarantees inlet temperature to IT equipment.
Active response controls: Monitors and actively adjusts cooling capacity to ensure proper server inlet
temperatures. Through the microprocessor controller, visibility into the operation and health of the unit is
provided.
Top and bottom chilled water connections: Allows chilled water to be connected from the top, if routing from
overhead, or bottom, if on a raised floor.
Predictable cooling: Placing the unit in the row of racks moves the source of cooling closer to the heat load. This
eliminates air mixing and provides a predictable cooling architecture.
Dual A-B power inputs: Draws power from the UPS for power protection with dual feeds for redundancy.
Easy service access: Allows for all serviceable components to be replaced/maintained by easily accessible
panels/doors.
Modular design: Modular design provides scalable solutions to add cooling as demand increases.
Scalable densities: Allows for higher densities to be achieved by integrating containment with room, row and
rack cooling system architectures.
Casters: Provides flexibility to move the unit to wherever cooling is required.
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
POWER & UPS SYSTEM
Electrical Power
Stable power is the most critical part for stability and smooth
operations of data centre. Some interruption in power may cause
damage to IT devices, data loss or many other related problems. In fact,
in a country where the power infrastructure is under severe strain it
takes on a greater importance. Understanding severity of this fact, our
data centre is powered by sophisticated redundant UPS supplies. UPS
are on being feed from multiple power sources, a combination of
WAPDA, Generators.
Normal power may have many problems, like spikes, surges, sags,
brownouts, faults, blackouts. Our intelligent data centre power
infrastructure able to handle these and on top of that its sophisticated
monitoring system anticipate problems in system and alert well timely.
Our Data centre power infrastructure is based on a true modular
system consisting of swappable power modules, battery modules, a
static bypass switch, and intelligent management modules that facilitate
easy and efficient service. This architecture can scale power and
runtime as demand grows or as higher levels of availability are required.
It can scale in increments of 25 kW up to 500 kW, and four systems can
be paralleled to deliver up to 2,000 kW of power protection (1.5 MW
with N+1 system-level redundancy).
With industry-leading power density, it has self-diagnostic capabilities
and standardized modules that mitigate the risk of human error. Other
features include automated predictive diagnostics, increased overload
capacity, extended battery life, and on-the-fly firmware upgrades
resulting in increased overall data centre reliability.
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
POWER & UPS SYSTEM
Electrical Power Main Features:
Automatic self-test: Periodic battery self-test ensures early detection
of a battery that needs to be replaced.
Battery failure notification: Provides early-warning fault analysis on
batteries enabling timely preventive maintenance.
Battery modules connected in parallel: Delivers higher availability
through redundant batteries.
Battery replacement without tools: Enables fast battery
replacement, lowering Mean Time to Repair (MTTR).
Dual mains input: Increases availability by allowing the UPS to be
connected to two separate power sources.
Intelligent battery management: Maximizes battery performance,
life, and reliability through intelligent, precision charging.
LCD graphics touch screen display: Full colour text and mimic
diagrams that easily display modes of operation, systems parameters
and alarms.
Mega Tie: During maintenance procedures, maintain full protection
by transferring the load from one independent system to another.
Parallel-capacity capable: Increases total power capacity by using
multiple uninterruptible power supplies simultaneously.
Parallel-redundant capable: Power the connected equipment with
multiple uninterruptible power supplies to increase system
redundancy.
Swappable batteries: Allows quick addition of runtime capacity or
replacement of existing battery modules. Installed modules are
automatically recognized by the system.
Scalable power capacity: Reduces UPS over-sizing costs today by
allowing quick power upgrades, within the same footprint, later.
Fully-rated power kVA equals kW: Reduces cost by eliminating the
need for an oversized UPS for Power Factor Corrected (PFC) loads.
Input power factor correction: Minimizes installation costs by
enabling the use of smaller generators and cabling.
Generator compatible: Ensures clean, uninterrupted power to
protected equipment when generator power is used.
Network manageable: Provides remote power management of the
UPS over the network.
Audible alarms: Provides notification of changing utility power and
UPS power conditions
LED status indicators: Quickly understand unit and power status
with visual indicators.
Integrates with StruxureWare Data Centre Expert.
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
DRaaS (DISASTER RECOVERY AS A SERVICE)
In addition to High Availability,
Disaster Recovery site feature is
available. Remote backup is taken to
Disaster Recovery site with archive
logs transferred every defined time .
In case of a disaster the recovery can
be executed very quickly.
Reduced
Downtime
Quality of
Service
Customized
Solutions
Backups and recovery​
•Data backup (savepoint). The SQL data and the undo log are
saved to storage to ensure a speedy restart. You can customize
the savepoint time to five minutes.​
•Log backup (redo log). It is used to record a change in data and
is performed synchronously. The data is saved to the
persistent storage as a database transaction is committed.​
DRaaS
Core
Business
Focus
24/7
Operations
Storage replication​
Security
System replication​
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC Cloud – DR as a Service
TMC DR as a Service
• Replication PRD to DR as per RPO & RTO
• Multiple data centers located
• Cost effective Dedicated Physical
infrastructure or Cloud based Disaster
Recovery services
• Shared/Dedicated Business Continuity
seats offering connectivity, 24/7 Service
Desk, telephone
• Customized design & architected DR
solutions to meet your specific RTO &
RPO requirements
• Replication & DR
Management/Automation solution –
Conduct DR Drills, Initiate DR
Failover/Fail back etc.
• Reporting Mech to view real time RTO &
RPO levels, Replication Status, etc.
Benefits of Disaster Recovery & Business
Continuity services
•
•
•
•
•
•
Reduced Downtime
Customized Solutions
Core Business Focus
24/7 Operations
Quality of Service
Security
Key Recovery Targets
• Recovery Time Objective (RTO)
Period of time from disaster onset to
resumption of business process
• Recovery Point Objective (RPO)
Maximum period of data loss from onset of
disaster counting backwards.
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ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC Cloud – Backup as a Service
TMC Backup as a Service
Benefits of Backup & Recovery services
Refocus your staff on strategic initiatives while
protecting mission-critical data with backups
from TMC. With our scale and expertise, you
can decrease large, upfront capital
expenditures, reduce talent acquisition costs,
and more easily forecast monthly operational
expenses.
Convenience: Backup as a Service is a fully-managed,
automated solution that runs in the background. You won’t
have to dedicate IT resources to the process and your team can
get on with what they do best.
Offsite backups: Protect data from the impact of a local
catastrophe.
Reliable: Address data retention and compliance
BaaS is a cloud-based managed backup and
recovery service that helps you protect your
vital data in case of loss, breach, or disaster.
We Offer a backup-and-recovery solution for
your business that leverages the best
Enterprise backup Solutions in the industry
with best practices methodologies. BaaS is a
reliable tool to help organizations to avoid the
risk of disastrous data loss.
requirements
Encrypted managed backups (optional AES 256
encryption): Address security and compliance needs by
encrypting your mission-critical data.
Scalable: Should you experience rapid growth, your BaaS
service scales seamlessly according to your needs.
Any-time recovery: Recover data 24x7x365.
31
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC CLOUD SUPPORT
Although TallyMarks will provide guidance / advise during the implementation and installation of SAP Landscape, after the
solution is implemented in production, TallyMarks will provide Basis and system admin post implementation support for the
hosted SAP system.
All support requests shall be logged with TallyMarks Services Desk System and the TallyMarks support resources will be
assigned to resolve the issues which are related to the in-scope services proposed in this response. Scope of services of
Post implementation support is explained below.
Support Procedure
Step 1
Incident
Logging and
Identification
Step 2
Incident
Categorization
and
Prioritization
Hours of Operation:
Step 3
Initial
Diagnosis
and
Escalation
of Incident
Step 4
Investigation
and
Diagnosis
Step 5
Step 6
Resolution
and
Recovery
Incident
Closure
Method of Contact
Customers can contact the TallyMarks Service Desk by using the
following mediums:
24*7*365
Email NOC: support@tallymarkscloud.com
URL : https://support.tallymarkscloud.com/
Mobile: 0300-8625683
Landline: 042-35972077
32
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC CLOUD SUPPORT (Incidents)
Priority
Name
Description
Average First Response Time
Average Resolution Time
P1
Critical
The Incident may only be assigned Critical priority if the
Production Environment unenviable for carried out business
processes. It could be a production shutdown or the
stoppage of a core business process in the system.
0-30 Minutes
8 hours
P2
High
The Incident may only be assigned priority High if an
important business process of is seriously affected. That
means, necessary key activities cannot be carried out. It
could be an urgently required function that is not available
from time to time or that does not work as it should.
4 Hours
1 Working day
8 Hours
2 Working day
16 Hours
4 Working day
P3
Medium
The Incident may only be assigned priority medium if an
important business process of is partially affected.
P4
Low
If a business process of End User is not affected, the Incident must
be assigned priority Low . For example, request of new service or
function.
•
•
P1 & P2: An issue that affects the client Core Business or Full Outage
P3: . Business process of Licensee is seriously affected. That means, necessary key activities
cannot be carried out. It could be an urgently required function that is not available from time to time
or that does not work as it should..
•
P4: Necessary activities cannot be carried out or function that is not available from time to time or
that does not work as it should.
33
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
TMC CLOUD SUPPORT (Service Request)
Priority
Description
P1
P2
3. A Problem that affects Production
1. A general service request or problem with workaround solution.
2. Client Infrastructure Up but basis service (outsource) are down
3. Adding storage or network
Name
Average
First
Response Time
Average
Resolution Time
Critical
1 Hour
1 Day
High
4 Hour
2 Days
Medium
8 Hours
10 Days
Single user related performance degradation issue
P3
P4
1. A service request that does not require immediate attention or involves long
range planning.
Low
24 Hours
30 Days
Escalation Matrix
In case of Incident /Service Request not resolved within agreed timeline these tickets/issues
will be escalated to the next level of TMC
First Escalation:
Adnan Shahzad (Manager Support)
adnan.shahzad@tmcltd.com
Second Escalation:
Rizwan Ahmed (Head Cloud)
rizwan@tmcltd.com
Third Escalation:
Abdul Haseeb (MD)
haseeb@tmcltdcom
34
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
POST IMPLEMENTATION SUPPORT (Compliant Management)
Compliant Management
Recording of Complaints
Complaints should be related to the services provided by IT/Cloud department and based on already
reported Ticket (Incident or Service Request) and will be tracked and entertained through same as IT/cloud
departments entertaining all the complaints for Service Desk Portal generated tickets.
If have you any objection on the report issue, feel free to register a Complaint to TMC Compliant
management board (cmb@tmcltd.com) with Ticket number as a reference. Your complaint will be
prioritized immediately and senior resource will be assigned for quick resolution.
Escalation
Complainer has rights in case of dissatisfaction of report provided can escalate this issue to next level of
TMC to MD (Mr. Haseeb – haseeb@tmcltd.com)
35
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
SCOPE OF WORK
Technical Requirements
36
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
HARDWARE, STORAGE AND SOFTWARE REQUIREMENTS
Hardware Requirement
37
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
PRICING
Description Metrics
Amount (USD) per Month
Storage
Storage
SSD
Memory
100 GB
$ 15
100 GB
$ 35
4 GB
$ 20
Cores
1 Core
$ 20
Dedicated
per Mb
Bandwidth
$ 50
38
ABOUT TMC
SOLUTION DETAILS
SCOPE OF WORK
PROJECT APPROACH
INVESTMENT SUMMARY
INVESTMENT SUMMARY
Payment Terms
∙
∙
Payment shall be made within 15 day from the date of Invoice
In case of payment made in any other currency than contract, Exchange rate as of payment date will be applicable as per prev ailing
NBP exchange rate
∙
Payment will be made through online transfer in favour of TMC Consulting Private Limited in below mentioned bank
account:
•
•
•
•
•
•
•
•
•
∙
∙
∙
∙
∙
∙
Title of Account: TMC Consulting (Pvt) Limited
Bank name: Standard Chartered Bank Limited
Bank address: C block Model town Lahore
Branch Code: 0065
Account #: 08-702038601
IBAN: PK29SCBL0000008702038601
NTN: 4103728-6
STN: S4103728-6
SRTN: 2600410372816
Invoice will be raised once milestones are completed and signed off. In case of delay in the sign off process without any per formance
issue related to particular deliverable/milestone, milestones will be considered delivered for payment purpose if there is no
objection raised by client within 2 working days.
In case a clear process of sign off is defined in contract, defined criteria will be followed.
With mutual agreement, email or other electronic confirmation can be considered as a sign-off document.
Any document that is not mentioned in the contract, TMC is not obligated to provide for the payment process. However, if the
documents has to be prepared, the standard CRF rate will be charged.
Late payment charges may accrue @ 2% of the outstanding balance per calendar month after due date .
Uncleared invoices may result in delay or suspend our services to you until such amount is paid in full. Any delay caused by nonpayment will be the client's responsibility.
39
GET IN TOUCH WITH US
UNITED ARAB EMIRATES
Abu Dhabi
Address
Phone
Mussafah 45, Block 45, Mussafah,
Abu Dhabi, United Arab Emirates
+971 544 482 552
PAKISTAN
Lahore
Address
Address
Phone
Islamabad
www.facebook.com/TMC.TMC/
www.linkedin.com/company/TMC-consulting/
Phone
Karachi
info@TMCltd.com
Address
10-21, Arfa Software Technology Park,
Ferozepur Road, Lahore
+92 42 35972010
twitter.com/TMC_tmc
First Floor, Plot 4/E, Block 7/8, Shaheede-Millat Rd, Karachi, Pakistan
+92 21 3432 0451 / +92 21 34320441
https://www.youtube.com/channel/UCZcn8XKi
mTHY6AqGAxlxW5w
2nd floor, office # 1-5, above Second
Cup, F11 Markaz, Islamabad. Pakistan
www.TMCltd.com
40