Soft Skills
Creative Project
By Kinsley Lin
Soft Skills Required at a Coffee Shop
01
03
Verbal
Communcation
Decision
Making
05
02
Adaptability
04
Respectfulness
Collaboration
Verbal Communcation
Definition
Verbal communication is the act of using our voices
to as a communicating medium between two
different parties.
Why?
Verbal communication is an essential soft skill to
have in life in any situation. Clear communication
creates a productive environment.
Impact
Communication in a business employees is crucial
because creates a healthy and collaborative
environment. It allows employees to know what
each customer has ordered, and it also allows
employees to communicate whether they need
assistance or not. Verbal communication is a basic
essential soft skill needed in every career.
Scenarios
Scenario #1
Scenario #2
While working at a coffee
shop, there were will times
when it will be busy. Verbal
communication is important
so that team members can
support each other to create
a seamless production line.
Verbal communication is also
important to let your manager
know of any updates. These
updates might include time
off requests or changes to
one’s schedule.
Communication with your
manager is important so he
can adjust the schedule to
support business needs.
Adaptability
Definition
The ability to adjust to new situations or
circumstances.
Why?
Adaptability is an important skill to have because
businesses change day to day.
Impact
This soft skill is beneficial because although Although
businesses tend to see a trend, an unexpected
situation can happen at any time. Some examples of
unexpected situations include: a call out, technological
issues, a refrigerator not working, etc. In these
situations, employees must possess the ability to be
flexible and to be able to adapt to these certain
situations.
Scenarios
Scenario #1
Scenario #2
Adapability is an essential skill
to have because businesses
are usually very dynamic. It is
important for someone who
works at a coffee shop to be
flexible and adaptable
because people might call out.
Although there are fewer
people working, we still have a
business to run.
In a coffee shop, there might
be times when a machine is
not working. If an espresso
machine stops working, we
might have to be flexible and
work with only one. Another
solution would also be to
serve brewed coffee only.
Decision Making
Definition
The ability to make important decisions that will
best benefit the business.
Why?
This soft skill was chosen because we make
decisions every day. Decision making is even more
important in a business setting.
Impact
Decision making goes hand in hand with
adaptability. If employees are managing the store
while I am not working, they may need to make
important business decisions. These decisions
maybe include how much product to order or
something as simple as sending a person on their
break right now or later.
Scenarios
Scenario #1
Scenario #2
Decisions are made almost
every minute and in
businesses, important
business decisions are made
that might impact the store.
One example is ordering
product. When ordering
product, it is important to
make sure not to order too
much and too little.
Deciding on what tasks to
complete in a coffee shop at a
certain time is another
example of why decision
making is an important soft
skill to have. Should we
restock the front so we’re
ready for another rush or do
some dishes?
Respectfulness
Definition
Being courteous and mindful of another people’s
feelings.
Why?
Respect for one another is a must. It is a basic
essential skill that not only applies to my desired
career, but in life in general.
Impact
Being respectful to one another creates a healthy
and positive work environment. No one wants to
work in an environment whether the employees
don’t show respect to one another.
Scenarios
Scenario #1
Scenario #2
It is always important to be
respectful. Period. This is
especially important for the
employees to be respectful to
the customers. Customers are
what keep our business
running, so they are an
important asset to any coffee
shop.
Respect is important for
customers, but also important
for the employees as well. It is
important to be respectful to
one another because it
creates a healthy work culture
for the team.
Collaboration
Defintion
The act of working with
someone or a group to
produce something.
Why?
In a coffee shop, a lot of the time you are
not working alone. Most of the time, you
may be working with another person, and
this is when teamwork is important.
Impact
While working in a coffee shop, it is important to be
able to work well with your employees. The ability to
collaborate with your team is especially crucial during
rushes because it creates efficiency, and it allows you
to produce more in a shorter amount of time.
Scenarios
Scenario #1
Scenario #2
While working in a coffee shop
and especially during rushes,
teamwork is important to be
efficient. Is important to be
able to work together to
provide the best possible
service for customers.
Collabaration is important
because allows for efficiency.
When employees work
together as a team, they are
able to do more in a shorter
amount of time.
CO
FF
EE
Conclusion
By completing the soft skills project, it
allowed for me to analyze which soft skills
were going to be the most important in
my future career. It also allowed for me to
think of different scenarios in which the
soft skills would be useful.