Digital Catapult Our digital strategy Developed through broad consultation via the Digital Catapult Strategy Committee. Membership comprised of: • Executive Partner at Gartner (Chair) • Director, Institute of Applied Ecology • Vice-President Finance and Infrastructure • Chair of Academic Board • CIO and Director, Information and Technology Management • Dean, Faculty of Arts and Design • Director, Innovation and Engagement • Director, Research Services • External executive (GM, Student and Academic Services, CIT) • Director, Human Resources • Research community representative • Director, Marketing and Communications • Academic representative • Director, Teaching and Learning • Procurement representative • Director, Student Administration and Planning Digital is about bringing people, process and technology together to achieve our goals. So what is a digital strategy? Our digital strategy is to digitally enable our customers and communities, empowering them to be the best they can. “Digital is the application of information and technology to raise human performance.” Accenture 2017 Six key elements for digital success Link strategy with organisational change and technology infrastructure Strategy Organisation Improve customer experience 1 4 Stand-up an agile organisation Radically streamline processes 2 5 Hire the best talent Stand up new data driven 3 platform businesses Technology and Infrastucture 6 Invest in value-adding technology and infrastructure to support ecosystem IT Source: McKinsey & Company 2017 Our digital strategy The core of the Digital Strategy is simple and can be summarised by giving each theme a voice… Customer Community Reduce friction Break the rules The best experience Leverage the network Innovation culture Explore supply chains Digitally Enabled Observation | Insights | Evolution Our digital strategy The core of the Digital Strategy is simple and can be summarised by giving each theme a voice. “I want to focus on what I need to get done. I don’t want to waste time on processes or working out where to go next. I just want the best experience all the time.” Customer Community Reduce friction Break the rules The best experience Leverage the network Innovation culture Explore supply chains Digitally Enabled “We are stronger when we collaborate as partners. Through these partnerships we can really start to innovate and explore new ways to excel.” Observation | Insights | Evolution “So much data is collected today! Through analytics, we need to harness the insights hidden within and help us make the best decisions possible across the University. We need to constantly iterate, refine and evolve our processes and technologies.” How the Digital Strategy fits in? Action Plans and Proposed Projects University Strategy review outcomes against KPIs and iterate Driven by the new UC Strategy we can use the Digital Strategy as a filter to inform investment decisions. Projects and initiatives Digital Strategy as a filter Aligned Outcomes Aligned Strategic Projects Customer Community Reduce friction Break the rules The best experience Leverage the network Innovation culture Explore supply chains Digitally Enabled Observation | Insights | Evolution We have lots of good ideas… (here are just a few…) Digital Democracy Innovation, Partner and Engagement Matrix (Prospectus) Research Data Portal Contextual Student Journey Open Data Chatbots Smart Parking New Data Science Capability Internet of Things (IoT) Contextual Staff Journey Digital Workspace On boarding Biometrics (No Passwords) Customer Reduce friction Break the rules The best experience Community Leverage the network Innovation culture Explore supply chains Digitally Enabled Observation | Insights | Evolution Digital Signatures Cyber Security Wayfinding Collaboration Platform Educated Life (Smart Campus) Middleware Network Segmentation Note: Dot size denotes relative size of the project …we need to Understand who they benefit Digital Democracy Contextual Student Journey Customer On boarding Contextual Staff Journey Reduce friction Break the rules The best experience Community Leverage the network Innovation culture Explore supply chains Digitally Enabled Observation | Insights | Evolution Open Data Wayfinding Smart Parking Educated Life (Smart Campus) IoT Digitally Enabled Biometrics (No Passwords) Customer Community Research Data Portal New Data Science Capability Digital Workspace Chatbots Innovation, Partner and Engagement Matrix (Prospectus) Cyber Security Digital Signatures Collaboration Platform Network Segmentation Middleware Note: Purple denotes convergent projects Strategic Alignment Assess alignment and impact Customer Reduce friction Break the rules The best experience Community Leverage the network Innovation culture Explore supply chains Digitally Enabled Observation | Insights | Evolution Future Differentiators High Alignment Low Impact Strategic Sweet Spot High Alignment High Impact Tactical Utilities Low Alignment Low Impact Tactical Enablers Low Alignment High Impact Impact Investment Matrix New Data Science Capability Contextual Student Journey Strategic Alignment Future Differentiators High Alignment Low Impact Customer Reduce friction Break the rules The best experience Open Data Community Leverage the network Innovation culture Explore supply chains Digitally Enabled Observation | Insights | Evolution Digital Workspace Biometrics (No Passwords) Contextual Staff Journey Research Data Portal IoT Tactical Utilities Low Alignment Low Impact Digital Signatures Smart Parking Wayfinding Educated Life (Smart Campus) Strategic Sweet Spot High Alignment High Impact Innovation, Partner and Engagement Matrix (Prospectus) Tactical Enablers Alignment High Impact Collaboration Low Platform Network Segmentation Cyber Security Impact On boarding Chatbots Middleware Digital Democracy Example | Educated Life New Data Science Capability Contextual Student Journey Strategic Alignment Future Differentiators High Alignment Low Impact Customer Reduce friction Break the rules The best experience Open Data Community Leverage the network Innovation culture Explore supply chains Digitally Enabled Observation | Insights | Evolution Digital Workspace Biometrics (No Passwords) Contextual Staff Journey Research Data Portal IoT Tactical Utilities Low Alignment Low Impact Digital Signatures Smart Parking Wayfinding Educated Life (Smart Campus) Strategic Sweet Spot High Alignment High Impact Innovation, Partner and Engagement Matrix (Prospectus) Tactical Enablers Alignment High Impact Collaboration Low Platform Network Segmentation Cyber Security Impact On boarding Chatbots Middleware Digital Democracy Example | Educated Life The Educated Life vision for the development of our campus is a central concept for the UC strategy. It also strongly aligns with the Digital Strategy, deriving a high strategic alignment. In this example we assume the impact to be the number of people and communities positively affected. This overarching theme can then have a number of related enabling projects that may lack strategic alignment if done in isolation. Smart Parking IoT Educated life (Smart Campus) Wayfinding Innovation Example | Smart Campus Example | Digital Democracy New Data Science Capability Contextual Student Journey Strategic Alignment Future Differentiators High Alignment Low Impact Customer Reduce friction Break the rules The best experience Open Data Community Leverage the network Innovation culture Explore supply chains Digitally Enabled Observation | Insights | Evolution Digital Workspace Biometrics (No Passwords) Contextual Staff Journey Research Data Portal IoT Tactical Utilities Low Alignment Low Impact Digital Signatures Smart Parking Wayfinding Educated Life (Smart Campus) Strategic Sweet Spot High Alignment High Impact Innovation, Partner and Engagement Matrix (Prospectus) Tactical Enablers Alignment High Impact Collaboration Low Platform Network Segmentation Cyber Security Impact On boarding Chatbots Middleware Digital Democracy Example | Digital Democracy New Data Science Capability Contextual Student Journey Strategic Alignment Future Differentiators High Alignment Low Impact Open Data Digital Workspace Biometrics (No Passwords) Contextual Staff Journey Research Data Portal Digital Signatures Smart Parking Wayfinding Strategic Sweet Spot High Alignment High Impact Innovation, Partner and Engagement Matrix (Prospectus) IoT Tactical Utilities Low Alignment Low Impact Educated Life (Smart Campus) Tactical Enablers Alignment High Impact Collaboration Low Platform Network Segmentation Cyber Security On boarding Digital Democracy Digital Democracy is the idea of giving all community members a stronger voice through technology. It is strongly aligned to the UC Strategy - People theme and the Digital Strategy Customer theme. However unlike Educated Life it does not directly relate to our core business (reasonably high strategic alignment), however Digital Democracy has the potential to impact everyone in our extended communities (high impact). Chatbots Middleware CAMPUS POLICY ADMIN Filter: on my interests Active Polls The campus is a great place to hang out strongly agree T&L Customer Reduce friction Break the rules The best experience Community Leverage the network Innovation culture Explore supply chains Digitally Enabled Observation | Insights | Evolution PDR ART (on campus) agree strongly disagree disagree Should we ban plastic water bottles? YES PARKING EQUITY FOOD (on campus) Feedback and updates Have Your Say Your Interests Impact IT NO Previously Answered I want healthier food on campus 92% Do you want a place to view student art? YES strongly agree RESEARCH Opt in and out of topics to ensure ongoing relevance Only get relevant Polls Instant feedback on progress Your impact 92% of people, including you, said they wanted healthier food on campus. Submit an Idea New Idea I’m a Student This relates to our CAMPUS My idea is... We listened, click here are your new healthier food options. Type here Other updates for your interests We asked if you wanted more charging points for your smart devices on campus. 73% said yes. Your impact We listened, click here to see the new locations. CONGRATULATIONS! Your idea has been endorsed by your peers and accepted by Campus Estate for consideration. Get feedback on things you’ve voiced an opinion on in the past Submit my ideas, these can be the seed for change, innovation... Example | Digital Democracy CAMPUS POLICY ADMIN Filter: on my interests Active Polls The campus is a great place to hang out strongly agree T&L PDR ART (on campus) agree strongly disagree disagree Should we ban plastic water bottles? YES PARKING FOOD (on campus) IT NO Previously Answered I want healthier food on campus EQUITY Feedback and updates Have Your Say Your Interests 92% strongly agree RESEARCH Do you want a place to view student art? Opt in and out of topics to ensure ongoing relevance YES Only get relevant Polls Instant feedback on progress Your impact 92% of people, including you, said they wanted healthier food on campus. Submit an Idea New Idea I’m a Student This relates to our CAMPUS My idea is... We listened, click here are your new healthier food options. Type here Other updates for your interests We asked if you wanted more charging points for your smart devices on campus. 73% said yes. Your impact We listened, click here to see the new locations. CONGRATULATIONS! Your idea has been endorsed by your peers and accepted by Campus Estate for consideration. Get feedback on things you’ve voiced an opinion on in the past Submit my ideas, these can be the seed for change, innovation... Current investment alignment Recent trends in higher education are already pushing us towards a more customer centric and collaborative approach to projects and initiatives. This digital strategy will focus our efforts to derive the maximum impact from our investments moving forward. There are a number of current, recent and proposed projects that align strongly with the key themes within our strategy. Current and recent project alignment CRM | Customer, Digitally Enabled Interface | Customer, Community, Digitally Enabled Express Application | Customer, Digitally Enabled Research Dashboards | Community, Digitally Enabled Pure / Pure Portal | Community Studylink | Customer Customer Reduce friction Break the rules The best experience Community Leverage the network Innovation culture Explore supply chains Digitally Enabled Observation | Insights | Evolution Thank you. New Data Science Capability Contextual Student Journey Strategic Alignment Future Differentiators High Alignment Low Impact Open Data Digital Workspace Biometrics (No Passwords) Contextual Staff Journey Research Data Portal IoT Tactical Utilities Low Alignment Low Impact Digital Signatures Smart Parking Wayfinding Customer Reduce friction Break the rules The best experience Educated Life (Smart Campus) Strategic Sweet Spot High Alignment High Impact Cyber Security Digital Democracy Innovation, Partner and Engagement Matrix (Prospectus) Tactical Enablers Alignment High Impact Collaboration Low Platform Network Segmentation On boarding Next Steps… We need a simple assessment for impact and alignment. We propose to develop this in consultation across the University, so that investment decisions are driven by digital enablement. Chatbots Middleware Impact Community Leverage the network Innovation culture Explore supply chains Digitally Enabled Observation | Insights | Evolution Implement the digital catapult strategy matrix into our investment governance committees as a tool to assist decision making.
0
advertisement
Download
advertisement
Add this document to collection(s)
You can add this document to your study collection(s)
Sign in Available only to authorized usersAdd this document to saved
You can add this document to your saved list
Sign in Available only to authorized users