Digital Catapult
Our digital strategy
Developed through broad consultation via the Digital Catapult Strategy Committee.
Membership comprised of:
• Executive Partner at Gartner (Chair)
• Director, Institute of Applied Ecology
• Vice-President Finance and Infrastructure
• Chair of Academic Board
• CIO and Director, Information and Technology
Management
• Dean, Faculty of Arts and Design
• Director, Innovation and Engagement
• Director, Research Services
• External executive (GM, Student and Academic
Services, CIT)
• Director, Human Resources
• Research community representative
• Director, Marketing and Communications
• Academic representative
• Director, Teaching and Learning
• Procurement representative
• Director, Student Administration and Planning
Digital is about bringing people, process and
technology together to achieve our goals.
So what is a
digital
strategy?
Our digital strategy is to digitally enable our
customers and communities, empowering
them to be the best they can.
“Digital is the application of information and
technology to raise human performance.”
Accenture 2017
Six key elements for digital success
Link strategy with organisational change and technology infrastructure
Strategy
Organisation
Improve customer experience 1
4 Stand-up an agile organisation
Radically streamline processes 2
5 Hire the best talent
Stand up new data driven
3
platform businesses
Technology and Infrastucture
6
Invest in value-adding technology and
infrastructure to support ecosystem IT
Source: McKinsey & Company 2017
Our digital strategy
The core of the Digital Strategy is simple and can be summarised by
giving each theme a voice…
Customer
Community
Reduce friction
Break the rules
The best experience
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
Observation | Insights | Evolution
Our digital strategy
The core of the Digital Strategy is simple and can be summarised by
giving each theme a voice.
“I want to focus on
what I need to get
done. I don’t want to
waste time on processes
or working out where to
go next. I just want the
best experience all the
time.”
Customer
Community
Reduce friction
Break the rules
The best experience
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
“We are stronger when
we collaborate as
partners. Through these
partnerships we can
really start to innovate
and explore new ways
to excel.”
Observation | Insights | Evolution
“So much data is collected today! Through analytics, we need to
harness the insights hidden within and help us make the best
decisions possible across the University. We need to constantly
iterate, refine and evolve our processes and technologies.”
How the Digital Strategy fits in?
Action
Plans and
Proposed
Projects
University
Strategy
review outcomes against
KPIs and iterate
Driven by the new UC Strategy we can
use the Digital Strategy as a filter to
inform investment decisions.
Projects and
initiatives
Digital
Strategy as
a filter
Aligned
Outcomes
Aligned
Strategic
Projects
Customer
Community
Reduce friction
Break the rules
The best experience
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
Observation | Insights | Evolution
We have lots of good ideas…
(here are just a few…)
Digital
Democracy
Innovation, Partner
and Engagement
Matrix (Prospectus)
Research Data
Portal
Contextual
Student Journey
Open Data
Chatbots
Smart
Parking
New Data
Science Capability
Internet of
Things (IoT)
Contextual
Staff Journey
Digital
Workspace
On boarding
Biometrics
(No Passwords)
Customer
Reduce friction
Break the rules
The best experience
Community
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
Observation | Insights | Evolution
Digital
Signatures
Cyber Security
Wayfinding
Collaboration
Platform
Educated Life
(Smart Campus)
Middleware
Network
Segmentation
Note: Dot size denotes relative size of the project
…we need to
Understand who they benefit
Digital
Democracy
Contextual
Student Journey
Customer
On boarding
Contextual
Staff Journey
Reduce friction
Break the rules
The best experience
Community
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
Observation | Insights | Evolution
Open Data
Wayfinding
Smart
Parking
Educated Life
(Smart Campus)
IoT
Digitally Enabled
Biometrics
(No Passwords)
Customer
Community
Research Data
Portal
New Data
Science Capability
Digital
Workspace
Chatbots
Innovation, Partner
and Engagement
Matrix (Prospectus)
Cyber Security
Digital
Signatures
Collaboration
Platform
Network
Segmentation
Middleware
Note: Purple denotes convergent projects
Strategic Alignment
Assess alignment and impact
Customer
Reduce friction
Break the rules
The best experience
Community
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
Observation | Insights | Evolution
Future Differentiators
High Alignment
Low Impact
Strategic Sweet Spot
High Alignment
High Impact
Tactical Utilities
Low Alignment
Low Impact
Tactical Enablers
Low Alignment
High Impact
Impact
Investment Matrix
New Data
Science Capability
Contextual
Student Journey
Strategic Alignment
Future Differentiators
High Alignment
Low Impact
Customer
Reduce friction
Break the rules
The best experience
Open Data
Community
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
Observation | Insights | Evolution
Digital
Workspace
Biometrics
(No Passwords)
Contextual
Staff Journey
Research Data
Portal
IoT
Tactical Utilities
Low Alignment
Low Impact
Digital
Signatures
Smart
Parking
Wayfinding
Educated Life
(Smart Campus)
Strategic Sweet Spot
High Alignment
High Impact
Innovation, Partner
and Engagement
Matrix (Prospectus)
Tactical Enablers
Alignment
High Impact
Collaboration
Low
Platform
Network
Segmentation
Cyber Security
Impact
On boarding
Chatbots
Middleware
Digital
Democracy
Example | Educated Life
New Data
Science Capability
Contextual
Student Journey
Strategic Alignment
Future Differentiators
High Alignment
Low Impact
Customer
Reduce friction
Break the rules
The best experience
Open Data
Community
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
Observation | Insights | Evolution
Digital
Workspace
Biometrics
(No Passwords)
Contextual
Staff Journey
Research Data
Portal
IoT
Tactical Utilities
Low Alignment
Low Impact
Digital
Signatures
Smart
Parking
Wayfinding
Educated Life
(Smart Campus)
Strategic Sweet Spot
High Alignment
High Impact
Innovation, Partner
and Engagement
Matrix (Prospectus)
Tactical Enablers
Alignment
High Impact
Collaboration
Low
Platform
Network
Segmentation
Cyber Security
Impact
On boarding
Chatbots
Middleware
Digital
Democracy
Example | Educated Life
The Educated Life vision for the development of our campus
is a central concept for the UC strategy. It also strongly
aligns with the Digital Strategy, deriving a high strategic
alignment. In this example we assume the impact to be the
number of people and communities positively affected. This
overarching theme can then have a number of related
enabling projects that may lack strategic alignment if done
in isolation.
Smart Parking
IoT
Educated life
(Smart Campus)
Wayfinding
Innovation
Example | Smart Campus
Example | Digital Democracy
New Data
Science Capability
Contextual
Student Journey
Strategic Alignment
Future Differentiators
High Alignment
Low Impact
Customer
Reduce friction
Break the rules
The best experience
Open Data
Community
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
Observation | Insights | Evolution
Digital
Workspace
Biometrics
(No Passwords)
Contextual
Staff Journey
Research Data
Portal
IoT
Tactical Utilities
Low Alignment
Low Impact
Digital
Signatures
Smart
Parking
Wayfinding
Educated Life
(Smart Campus)
Strategic Sweet Spot
High Alignment
High Impact
Innovation, Partner
and Engagement
Matrix (Prospectus)
Tactical Enablers
Alignment
High Impact
Collaboration
Low
Platform
Network
Segmentation
Cyber Security
Impact
On boarding
Chatbots
Middleware
Digital
Democracy
Example | Digital Democracy
New Data
Science Capability
Contextual
Student Journey
Strategic Alignment
Future Differentiators
High Alignment
Low Impact
Open Data
Digital
Workspace
Biometrics
(No Passwords)
Contextual
Staff Journey
Research Data
Portal
Digital
Signatures
Smart
Parking
Wayfinding
Strategic Sweet Spot
High Alignment
High Impact
Innovation, Partner
and Engagement
Matrix (Prospectus)
IoT
Tactical Utilities
Low Alignment
Low Impact
Educated Life
(Smart Campus)
Tactical Enablers
Alignment
High Impact
Collaboration
Low
Platform
Network
Segmentation
Cyber Security
On boarding
Digital
Democracy
Digital Democracy is the idea of giving all community members
a stronger voice through technology. It is strongly aligned to
the UC Strategy - People theme and the Digital Strategy Customer theme. However unlike Educated Life it does not
directly relate to our core business (reasonably high strategic
alignment), however Digital Democracy has the potential to
impact everyone in our extended communities (high impact).
Chatbots
Middleware
CAMPUS
POLICY
ADMIN
Filter: on my interests
Active Polls
The campus is a great place to
hang out
strongly
agree
T&L
Customer
Reduce friction
Break the rules
The best experience
Community
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
Observation | Insights | Evolution
PDR
ART
(on campus)
agree
strongly
disagree
disagree
Should we ban plastic water
bottles?
YES
PARKING
EQUITY
FOOD
(on campus)
Feedback and updates
Have Your Say
Your Interests
Impact
IT
NO
Previously Answered
I want healthier food
on campus
92%
Do you want a place
to view student art?
YES
strongly agree
RESEARCH
Opt in and out of topics to
ensure ongoing relevance
Only get relevant Polls
Instant feedback on progress
Your impact
92% of people, including you, said
they wanted healthier food on
campus.
Submit an Idea
New Idea
I’m a Student
This relates to our CAMPUS
My idea is...
We listened, click here are your new
healthier food options.
Type here
Other updates for your interests
We asked if you wanted more
charging points for your smart
devices on campus. 73% said yes.
Your impact
We listened, click here to see the
new locations.
CONGRATULATIONS!
Your idea has been endorsed
by your peers and accepted
by Campus Estate for
consideration.
Get feedback on things you’ve
voiced an opinion on in the
past
Submit my ideas, these can be
the seed for change,
innovation...
Example | Digital Democracy
CAMPUS
POLICY
ADMIN
Filter: on my interests
Active Polls
The campus is a great place to
hang out
strongly
agree
T&L
PDR
ART
(on campus)
agree
strongly
disagree
disagree
Should we ban plastic water
bottles?
YES
PARKING
FOOD
(on campus)
IT
NO
Previously Answered
I want healthier food
on campus
EQUITY
Feedback and updates
Have Your Say
Your Interests
92%
strongly agree
RESEARCH
Do you want a place
to view student art?
Opt in and out of topics to
ensure ongoing relevance
YES
Only get relevant Polls
Instant feedback on progress
Your impact
92% of people, including you, said
they wanted healthier food on
campus.
Submit an Idea
New Idea
I’m a Student
This relates to our CAMPUS
My idea is...
We listened, click here are your new
healthier food options.
Type here
Other updates for your interests
We asked if you wanted more
charging points for your smart
devices on campus. 73% said yes.
Your impact
We listened, click here to see the
new locations.
CONGRATULATIONS!
Your idea has been endorsed
by your peers and accepted
by Campus Estate for
consideration.
Get feedback on things you’ve
voiced an opinion on in the
past
Submit my ideas, these can be
the seed for change,
innovation...
Current investment alignment
Recent trends in higher education are already pushing us towards a more customer centric and collaborative
approach to projects and initiatives. This digital strategy will focus our efforts to derive the maximum impact
from our investments moving forward. There are a number of current, recent and proposed projects that align
strongly with the key themes within our strategy.
Current and recent project alignment
CRM
| Customer, Digitally Enabled
Interface
| Customer, Community, Digitally Enabled
Express Application
| Customer, Digitally Enabled
Research Dashboards
| Community, Digitally Enabled
Pure / Pure Portal
| Community
Studylink
| Customer
Customer
Reduce friction
Break the rules
The best experience
Community
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
Observation | Insights | Evolution
Thank you.
New Data
Science Capability
Contextual
Student Journey
Strategic Alignment
Future Differentiators
High Alignment
Low Impact
Open Data
Digital
Workspace
Biometrics
(No Passwords)
Contextual
Staff Journey
Research Data
Portal
IoT
Tactical Utilities
Low Alignment
Low Impact
Digital
Signatures
Smart
Parking
Wayfinding
Customer
Reduce friction
Break the rules
The best experience
Educated Life
(Smart Campus)
Strategic Sweet Spot
High Alignment
High Impact
Cyber Security
Digital
Democracy
Innovation, Partner
and Engagement
Matrix (Prospectus)
Tactical Enablers
Alignment
High Impact
Collaboration
Low
Platform
Network
Segmentation
On boarding
Next Steps…
We need a simple assessment for impact and alignment. We
propose to develop this in consultation across the University, so
that investment decisions are driven by digital enablement.
Chatbots
Middleware
Impact
Community
Leverage the network
Innovation culture
Explore supply chains
Digitally Enabled
Observation | Insights | Evolution
Implement the digital catapult strategy matrix into our
investment governance committees as a tool to assist decision
making.