11/22/21, 5:22 PM
https://emcservice--c.visualforce.com/apex/KB_BreakFix_Printable?id=kA2f1000000X3VfCAK
Select Your Audiences Level 40 = Employees and Partners
Employee and Partner View
Knowledge Base Article: 000499557
VMAX3, VMAX All Flash & PowerMax: Error code: 10.04F2.41 - MM has bad
cable(000499557)
Primary Product
VMAX3 Series
Product
VMAX3 Series,VMAX All Flash,PowerMax
Version: 12
Article Type: Break Fix
Audience: Level 40 =
Employees and Partners
Last Published: Sun Sep 01
17:25:00 GMT 2019
Summary:
Issue:
Error code: 10.04F2.41
Error code: 04F2.41
EthMon: Engine:x Slot:Y Ping data check failed for Instances on slot: Z
Subnet:W Cable Status:15 ErrCode:1 ErrStr:Port Speed Error
Cause:
Possible ethernet cabling issues to Subnet A or B.
Resolution:
Field Support:
Issue C1,ETH,TACT to get state of Ethernet cabling.
Confirm Port speed using C1,ETH,LINK, all should be reporting a good state
and running at a speed of 1000 (NOTE: port 4 is optional depending on if
eNAS or eMGMT containers are installed and in use).
With regards to Directors 1 and 2: expect ports 3 & 5 to be in a good state.
With regards to other Directors: expect port 3 to be in a good state (port 4 is
unused).
If all clean and environmental health check clean, then issue is recovered.
However, if there is a history of these errors dialing home, and/or logging
along-side 04F2.36 .37 or .38, then contact Support and refer to article
VMAX3, VMAX All Flash & PowerMax: Error Code: 04F2.36/37/38.
Primary Product:
VMAX3 Series
Product:
VMAX3 Series,VMAX All Flash,PowerMax
https://emcservice--c.visualforce.com/apex/KB_BreakFix_Printable?id=kA2f1000000X3VfCAK
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11/22/21, 5:22 PM
https://emcservice--c.visualforce.com/apex/KB_BreakFix_Printable?id=kA2f1000000X3VfCAK
Problem Code:
Corrective Maintenance;EMC Firmware;EMC Hardware
Error Code:
10.04F2.41, 04F2.41
https://emcservice--c.visualforce.com/apex/KB_BreakFix_Printable?id=kA2f1000000X3VfCAK
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