Training of Mr. Tanveer
Date Description
RMS introduction
Booking methods
1. Opt 1. Booking Agencies – including booking.com, agoda & expedia
2. Opt 2. Company website
Reservation types
1. Non- refundable – charged immediately
2. General – 1 night preauthorization for 14 days
Cancelling reservation:
1. Non-refundable – no refund
2. General – refund on 48 hours prior notice
Res note – for noting down any uncharged amount which will be paid by
customer when enter hotel.
To reconcile:
1. Room type
2. Date
3. Amount
4. Change in requirements
5. Card – 3rd party confirmation if not personal
6. Updated CC details
7. Declined reservations
Booking Chart:
 Pink – checked out
 Blue – check in
 Green – confirmed
 Grey – room allocation problem
 Purple – under maintenance
No Show:
 They are confirmed and paid reservation.
 Guests didn’t check in.
 Mark as No Show on agency website.
 On last reservation date. For non-refundable
 On first day when general and amount gets declined
Operating RMS Introduction
Searching reservations
Downloading reservation sheet
Reconciliation of reservations
Reconciliation
Reconciliation issues discussion
Checking data through other options
Discussion upon issues in reconciliation
Kept watching my work from her computer
Mode Duration
Reservation reconciliation issues discussion.
Arrival reconciliation introduction (50 entries)
Arrival reconciliation (100 entries)
Arrival reconciliation (110 entries)