320309915235 C_E_202306|C_PIPE_202306 Account Number: 3209670000 RICARDO ROSAS | 8580 LAUREL CT Auto Pay: $30.71 Amount Due $30.71 Date Due Next Draft: 07/04/23 As a participant in the Automatic Bank Deduction program, $30.71 will be automatically deducted from your financial institution on 07/04/23. 07/04/23 Visit us on the web at CitizensEnergyGroup.com. ACCOUNT SUMMARY HISTORICAL INFORMATION $30.71 2023 JUN MAY APR FEB JAN NOV OCT Meter Number Days of Service Previous Read 05/16/23 Current Read 06/14/23 CF Used CCF Conversion CCF Used 80814114 29 141802 Actual 142310 Actual 508 0.01 5.08 Average Daily Utility Cost: $0.99 10 MAR Amount Due as of 06/15/23 Rate 1 - Residential Metered Service SEP $28.70 $2.01 $30.71 AUG Water Charges Sales Tax Utility Subtotal JUL 6 5 4 3 2 1 0 Utility Charges JUN WATER USAGE DEC $25.78 $25.78 cr $0.00 2022 Account Balance as of 05/16/23 Payment(s) Received 06/05/23 Previous Balance Page 1 of 2 Next Meter Read Date: 07/18/23 Make check payable to Citizens Energy Group. Account Number: 3209670000 PO Box 7056 Indianapolis, IN 46207-7056 Amount Due by 07/04/23 Amount Due After 07/04/23 CHANGE SERVICE REQUESTED Auto Pay $30.71 $31.78 $ . Pay Online: CitizensEnergyGroup.com Pay by Phone: (317) 924-3310 %M)YS1EqB D+ 3gBt8RV2WzPZmUV y)iiyY9IIIyiI))i) No Fees 7417 1 AV 0.471 0192056-CEGS237201-FC.1GRP_2-007417 RICARDO ROSAS 8580 LAUREL CT FISHERS IN 46038-1074 T:32 )bv)E)T+ q1qQ11Q You are currently enrolled in the Automatic Bank Deduction program. $30.71 will automatically be deducted from your financial institution on 07/04/23. Therefore, it is not necessary to send a check or other form of payment. 00000000 Service Address: 8580 LAUREL CT RICARDO ROSAS Bill Date: 06/15/23 BILLING FAQS Q. Does my bill for wastewater service include a charge to fund the Low-Income Customer Assistance Program? A. Yes. As part of your sewer charges, each month you pay 45 cents to fund the Low-Income Customer Assistance Program. The Low Income Customer Assistance Program ("LICAP") provides a credit on wastewater service to qualified customers. LICAP also provides qualifying customers assistance with water-saving appliances and repairs. More information about our program can be found at: https://www.citizensenergygroup.com/My-Account. Account Number: 3209670000 Service Address: 8580 LAUREL CT Emergency: Register Online: (317) 924-3311 CitizensEnergyGroup.com Phone Numbers Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (317) 924-3311 Register Online . . . . . . . . . . . . . . . . . . . . . . . . . . .CitizensEnergyGroup.com Pay Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CitizensEnergyGroup.com Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (317) 924-3311 Mon – Fri 7:00 a.m. – 7:00 p.m. Sat 9:00 a.m. – 1:00 p.m. Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 427-4217 Pay by Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (317) 924-3310 Call Before You Dig . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811 Utility Financial Assistance - Indiana 211 . . . . . . . . . . . . . . . . . . . . . . . . .211 Q. Can I obtain a more detailed list of the charges on my bill? A. Yes. Upon request, Citizens will provide monthly bills with more detail on specific charges. You can request a detailed bill by contacting a customer service representative at (317) 924-3311 or selecting the option on-line at https://www.citizensenergygroup.com/My-Account/MyProfile/Billing-Preferences. There is no additional charge for a detailed bill. Q. My Account Balance seems too high or low. Could there be a problem? A. Your total bill is impacted by several factors such as the Previous Balance, Other Activity such as charges or adjustments, and Historical Information. More information is available online at citizensenergygroup.com or by contacting Customer Service. Visit Citizensenergygroup.com for a schedule of Board of Directors meetings The Rights and Responsibilities for Residential Customers pamphlet can be located at www.citizensenergygroup.com/My-Home/My-Responsibilities Q. How does Historical Information help determine if my bill is too high or too low? A. Monthly gas and water usage can be compared to previous history using the charts to verify current usage is in line with typical usage. Gas consumption is likely to increase with colder weather and water consumption may be impacted by activity such as lawn irrigation or household changes. Mailing Addresses Remit Payments To: Citizens Energy Group PO Box 7056 Indianapolis, IN 46207-7056 Q. Why would my meter reading be estimated? What if my reading was over or under-estimated? A. Citizens attempts to get actual reads each month, but an estimation may be necessary if we cannot safely access a meter due to weather or obstructions such as landscaping or fences. When estimating bills, Citizens reviews historical usage and considers the weather. The estimated reading will automatically adjust with the next actual reading. Corporate Office: Citizens Energy Group 2020 N. Meridian Street Indianapolis, IN 46202-1306 DEFINITIONS CCF - Amount of gas and water which goes through the meter, measured in 100 cubic feet. For water and sewer, 1 CCF is approximately 750 gallons. cr - Indicates a credit. Cu FT - Cubic Feet - A standard unit of measure for volume. Conversion - Used to convert the metered consumption to calculated charges for billing purposes (for example CCF to Therms) Water Charges - Includes cost of water used, maintaining a safe dependable distribution system, meter reading, billing, and public fire protection. Q. I think I have a water leak – what should I do? A. Please refer to our website for useful, self-help tips or give us a call before contacting a contractor. It could be something as simple as a running toilet/silent toilet leak or a misread. Page 2 of 2 ° . ° Payment Terminal BILLING OPTIONS Me gustaría recibir mi factura en español Provide Detailed Charges on Bill PAY WITH CASH FOR FREE AT PARTICIPATING CVS PHARMACY AND FAMILY DOLLAR LOCATIONS Bring this notice with you to make cash payment. Payments posted within 15 minutes. CVS Pharmacy Cashier Instructions 1. Scan barcode below 2. Ask the customer how much they want to pay 3. Enter the amount and collect payment 4. Give the customer their receipt Ěąîô±¶·ÎđÛ屸·ÙÕĔě Customer/Cashier Call (888)-653-1161 for help Subject to PayNearMe, Inc. terms of use at www.paynearme.com Family Dollar Team Member Instructions 1. Scan barcode below 2. Enter the payment amount and press Total 3. Collect payment from the customer 4. Tender the transation and provide a receipt ĚĀĎó»Ā»±ðøõ±ČÅÆåìě Cashier: Call CTTS at 866-377-6420 for help White River Cleanup On April 29, Friends of White River hosted the 34th Annual White River Cleanup, an opportunity for volunteers to assist in removing litter, trash, and illegally dumped debris from the banks of one of Indianapolis’s most precious natural resources. Serving as lead sponsor, Citizens Energy Group recruited more than 50 of our employees to join more than 100 volunteers from across the community in getting their hands dirty at this year’s cleanup. Irrigation Be WaterWise with your lawn irrigation! During hot, dry weather events, approximately 50 to 70 percent of all drinking water produced in Central Indiana is used simply for lawn irrigation purposes. This level of water use creates stress on our water system that leads to costly and wasteful water main breaks and higher bills for customers. Rather than watering on a schedule, consider only watering your lawn as needed; even during extended dry spells, a dormant lawn only needs to be irrigated once every 4-6 weeks. Or if you must schedule irrigation, consider that established lawns typically don’t need to be watered more than twice per week. In addition, you should only water early in the morning to avoid evaporation. Visit www.citizensenergygroup.com/WaterWise for more tips on how to conserve and save. Backflow Prevention Conservation Tip Turning on your irrigation system soon? Don’t forget to have your backflow prevention device tested! Backflow prevention devices are required to be installed on all cross connections, including irrigation systems. These devices are usually installed by the irrigation system contractor, but after installation, the Indiana Department of Environmental Management (IDEM) requires that they be tested at least annually by a certified backflow tester. A cross connection is any physical connection from a public water supply to a secondary water supply or system, and the owner is primarily responsible for maintaining a backflow prevention device to keep potential contaminants from entering the public water supply. If your water heater has a tank, make sure to drain it annually to keep the appliance running at highest efficiency. At www.citizensenergygroup.com/Backflow you can learn about what types of devices are available and where to find certified backflow testers in Indiana. You also can find IDEM’s Cross Connection Control and Backflow Prevention Manual as well as a summary of your responsibilities related to your backflow prevention device. Safety Tip Many older natural gas appliances have a continuously burning pilot light that ignites the main burner while newer models have electric igniters. Know which of your appliances (if any) have a pilot light. Keep the manufacturer’s relighting instructions within easy reach or call a heating-equipment professional if you are unsure how to relight the pilot light. Careers At Citizens Visit www.CitizensEnergyGroup.com/Careers or scan the QR code with your smartphone to see the many career opportunities Citizens has to offer. Living & Working Near Natural Gas Pipelines Dear Neighbor You are among thousands of people who live or work near a natural gas pipeline right-of-way. Citizens Westfield is committed to operating safely and being good corporate citizens in the communities in which we have facilities. We have prepared this information so you will know how to identify and respond to a leak or emergency. Please read this publication carefully and use the emergency numbers to notify us 24 hours a day, 365 days a year, if you observe any abnormal activity at or near any of our facilities or in the unlikely event of an emergency. What are the signs of a natural gas pipeline leak? ∙ ∙ ∙ ∙ ∙ ∙ Blowing or hissing sound/dust blowing from a hole in the ground Continuous bubbling in a wet or flooded area Gaseous or hydrocarbon odor, an odor similar to rotten eggs A spot of dead or discolored vegetation in an otherwise green area Abnormally dry or hard soil Flames, if leak is ignited What should I do if I suspect a pipeline leak? ∙ DO stop working and evacuate the area by foot and try to prevent unsuspecting people from entering. ∙ DO avoid any open flames or other ignition sources. Turn off and leave equipment and vehicles. Your personal safety should be your first concern. ∙ DO notify Citizens Westfield immediately at (317) 924-3311 so that the leak can be verified and corrective measures taken. If the pipeline company is not known, call 911 or your local fire, police or sheriff department and advise them of the location and nature of the situation. ∙ DO NOT attempt to extinguish a natural gas fire. Request firemen to observe and protect adjacent property. ∙ DO NOT attempt to operate any pipeline valves. You may inadvertently make the situation worse. ∙ DO NOT drive into a leak or vapor cloud when leaving the area. How do I identify a pipeline? Pipeline marker This marker is the most common type used to show the approximate location of a natural gas pipeline and to provide contact information. Casing vent marker This marker is used where a pipeline, protected by a steel outer casing, passes beneath a roadway, rail line, or similar crossing. Aerial patrol marker Patrol planes can pinpoint locations along the pipeline using skyward facing aerial markers like these. How do I know where a pipeline is located? ∙ Markers show a pipeline’s approximate location, not its exact location. ∙ Signs on the marker indicate commodity transported (natural gas), the name of the pipeline company and a telephone number where company representatives can always be reached. ∙ Markers do not indicate how deep the pipeline is buried or if there are multiple pipelines. ∙ Pipelines do not necessarily follow straight lines between markers. ∙ For more information on pipeline locations, see the National Pipeline Mapping System at www.NPMS.gov. Right-of-way maintenance To ensure the pipeline right of way is properly maintained, do not plant trees or high shrubs or build any structures on the right of way. Do not dig on the right of way unless you have first notified the state one call center (IUPPS).State law requires you to call the one call center at least two full working days (excluding national holidays and weekends) before digging on or near the right of way. That way, pipeline company representatives can come to the site, clearly mark pipeline facilities and coordinate excavation and construction activities to ensure continued, safe operation. What if I need to dig? Damage to pipelines occurs most often when third parties unknowingly dig, ditch, blast or drill in the area of a pipeline. The likelihood of damage can be greatly reduced if you call Indiana 811 at 811 or 1-800-382-5544 two working days before performing excavation or construction activities. Pipeline safety record Safety is the number one priority of America’s natural gas industry. The pipeline infrastructure, which includes 1.4 million miles of natural gas pipeline, is the nation’s safest energy delivery system, according to U.S. government statistics. Citizens Energy Group has implemented an Integrity Management program. This is a process of assessing and mitigating pipeline risks to reduce both the likelihood and consequence of incidents. To obtain a summary of our Integrity Management program or for additional information, visit our website at citizensenergygroup.com. Citizens Energy Group has facilities in Marion, Boone, Hamilton, Hendricks, Morgan, Johnson, Hancock, Sullivan, Owen, Clay and Greene Counties. Citizens Westfield has facilities in Boone and Hamilton Counties. Products Transported: Natural Gas DOT Guidebook ID # 1971 Guide # 115 • For information on natural gas safety and odorant fade warning, please visit www.citizensenergygroup.com/NGSafety. • For information on buried house lines, visit www.citizensenergygroup.com/Buried-Piping. • For information on excess flow valves, visit www.citizensenergygroup.com/EFV. CitizensEnergyGroup.com Vivir y Trabajar Cerca de Tuberías de Gas Natural Estimado vecino - Usted está entre las miles de personas que viven o trabajan cerca de tuberías de gas natural. Citizens Westfield está comprometido a operar las tuberías de manera segura y ser buenos ciudadanos corporativos en las comunidades en las que contamos con instalaciones. Hemos preparado esta información a fin de que sepa cómo identificar y responder a un escape de gas o a una emergencia. Lea atentamente esta publicación y utilice los números de emergencias para notificarnos las 24 horas del día, 365 días al año, si observa cualquier actividad anormal en o cerca de cualquiera de nuestras instalaciones o en el improbable caso de una emergencia. ¿Cuáles son los signos de un escape de gas en la tubería de gas natural? Sonido de soplado o silbido Polvo que sopla desde un agujero en el suelo Burbujas continuas en una zona húmeda o inundada Olor a gas o hidrocarbonos, un olor similar a huevos podridos Un lugar de vegetación muerta o descolorada en una zona que de otra manera es verde ∙ Suelo anormalmente seco o duro ∙ Llamas, si se enciende un escape de gas ∙ ∙ ∙ ∙ ∙ ¿Qué debo hacer si sospecho que hay un escape de gas en la tubería? ∙ Pare de trabajar y evacue el área y trate de prevenir que personas entren. ∙ Evite cualquier llama o fuente de ignición. Apague y retírese de equipos o vehículos. Su seguridad personal debe ser lo primero. ∙ Notifique a Citizens Westfield inmediatamente al (317) 924-3311 para que el escape de gas pueda ser verificado y corregido. Si no conoce su compañía de gas, llame al 911 o a su departamento de bomberos, policía o sheriff y avise el lugar y la situación. ∙ NO trate de apagar el fuego del gas natural. Pídale a los bomberos que observen y protejan la propiedad cercana. ∙ NO trate de operar las válvulas de gas. Puede hacer la situación peor. ∙ NO conduzca por una zona de vapor o escape de gas cuando salga del área. ¿Cómo identifico una tubería? Marcador de tuberías Este marcador es el tipo más común utilizado para mostrar la ubicación aproximada de una tubería de gas natural y para proporcionar información de contacto. Marcador de ventilación de carcasa Este marcador se utiliza cuando una tubería, protegida por una carcasa exterior de acero, pasa por debajo de una carretera, línea de ferrocarril o cruce similar. Marcador de patrulla aérea Los aviones de patrulla pueden indicar lugares a lo largo de la tubería utilizando marcadores aéreos como éstos que miran hacia el cielo. ¿Cómo saber dónde se encuentra una tubería? ∙ Los marcadores muestran la ubicación aproximada de la tubería, no su ubicación exacta. ∙ Las señales en el marcador indican el tipo de elemento transportado (gas natural), el nombre de la compañía de la tubería y un número de teléfono donde representantes de la empresa siempre pueden ser localizados. ∙ Los marcadores no indican la profundidad a la que está enterrada la tubería o si hay varias tuberías. ∙ Las tuberías no necesariamente siguen líneas rectas entre marcadores. ∙ Para obtener más información sobre ubicaciones de tuberías, consulte el Sistema Nacional de Mapeo de Tuberías www.NPMS.gov. Mantenimiento del derecho de paso Para garantizar que el derecho de paso de la tubería de gas se mantiene correctamente, no plante árboles o arbustos altos ni construya ninguna estructura sobre el derecho de paso. No excave en el derecho de paso a menos que primero haya notificado al centro de llamadas del estado (IUPPS). La ley estatal requiere que se llame el centro de llamadas al menos 48 horas antes de la excavación en o cerca del derecho de paso. De este modo, representantes de la empresa de la tubería de gas pueden llegar al sitio, marcar claramente las instalaciones de tubería y coordinar las actividades de excavación y construcción para garantizar la operación continua y segura. ¿Qué sucede si necesito cavar? Los daños a las tuberías se producen con más frecuencia cuando terceros excavan, hacen zanjas, producen explosiones o taladran en el área de una tubería sin saberlo. La probabilidad de daños puede reducirse considerablemente si se llama a Indiana 811 al 811 o 1-800-382-5544 dos días hábiles antes de realizar las actividades de excavación o construcción. Registro de seguridad de la tubería La seguridad es la prioridad número uno de la industria del gas natural de Norteamérica. La infraestructura de tubería, que incluye 1.4 millones de millas de tuberías de gas natural, es el sistema de entrega de energía más seguro del país, de acuerdo con estadísticas del gobierno de U.S.A.. Citizens Energy Group ha implementado un programa de Gestión de Integridad. Se trata de un proceso de evaluar y mitigar los riesgos de la tubería para reducir la probabilidad y las consecuencias de los incidentes. Para obtener un resumen de nuestro programa de Gestión de Integridad o para obtener información adicional, visite nuestro sitio Web en www.citizensenergygroup.com. Citizens Energy Group tiene instalaciones en los condados de Marion, Boone, Hamilton, Hendricks, Morgan, Johnson, Hancock, Sullivan, Owen, Clay y Greene. Citizens Westfield tiene instalaciones en los condados de Boone y Hamilton. Productos transportados: Gas natural Guía DOT ID # 1971 Guía # 115 • Para obtener información sobre la seguridad del gas natural y sobre el aviso de desvanecimiento del olor, visite www.citizensenergygroup.com/NGSafety. • Para obtener información sobre las tuberías subterráneas, visite www.citizensenergygroup.com/Buried-Piping. • Para obtener información sobre las válvulas de exceso de flujo, visite www.citizensenergygroup.com/EFV. CitizensEnergyGroup.com