Nireeksha H (11/9/2022, 1:38:48 AM): Welcome to Support Helpdesk. How may I help you? Mr. Prakash (11/9/2022, 1:38:54 AM): Hi Nireeksha H (11/9/2022, 1:39:02 AM): Hello, I am Nireeksha Hope you are doing well Mr. Prakash (11/9/2022, 1:39:22 AM): yes, thanks. We purchased Mr. Prakash (11/9/2022, 1:39:46 AM): 5GB business email services for duramaterials.in Mr. Prakash (11/9/2022, 1:40:04 AM): add the shared DNS records. Mr. Prakash (11/9/2022, 1:40:42 AM): created 6 email ids Mr. Prakash (11/9/2022, 1:41:08 AM): but unable to login, shows The login is invalid...? Nireeksha H (11/9/2022, 1:41:32 AM): Could you please share me the error screenshot for reference? Mr. Prakash (11/9/2022, 1:42:09 AM): allow us for screen shot share Mr. Prakash (11/9/2022, 1:45:14 AM): hi Nireeksha H (11/9/2022, 1:45:41 AM): Just to confirm you are using hosting emails? Mr. Prakash (11/9/2022, 1:46:17 AM): yes Mr. Prakash (11/9/2022, 1:46:41 AM): But now we purchased 5GB email services. Nireeksha H (11/9/2022, 1:47:11 AM): Yes for domain duramaterials.in I could see you are having Business Email Mr. Prakash (11/9/2022, 1:48:50 AM): we configured shared DNS records (MS, CNAME, TXT). Mr. Prakash (11/9/2022, 1:48:58 AM): but its not working....? Mr. Prakash (11/9/2022, 1:49:10 AM): chirag@duramaterials.in\n!YvAPsH3 Nireeksha H (11/9/2022, 1:49:53 AM): When I accessed your webmail I got this error https://privatebin.net/?1715ef9e98d3d4eb#HxC5ABxyRD1uSgB6yJ3zmnVP8gQj8inWXTRqjPToyQQQ Mr. Prakash (11/9/2022, 1:51:17 AM): http://webmail.duramaterials.in/ Mr. Prakash (11/9/2022, 1:51:33 AM): for us it shows login page. Nireeksha H (11/9/2022, 1:52:23 AM): Since you are using Business Email\t webmail URL will be https://webmail.duramaterials.in/ Mr. Prakash (11/9/2022, 1:53:00 AM): okay Mr. Prakash (11/9/2022, 1:53:16 AM): we need to edit anything in DNS part Mr. Prakash (11/9/2022, 1:53:19 AM): ? Mr. Prakash (11/9/2022, 1:53:38 AM): Please check from your end.. Nireeksha H (11/9/2022, 1:54:07 AM): Yes Nireeksha H (11/9/2022, 1:54:41 AM): You have to add the A record to your webmail as the webmail is not propagating https://dnschecker.org/#A/webmail.duramaterials.in Mr. Prakash (11/9/2022, 1:55:54 AM): plz share the record Nireeksha H (11/9/2022, 1:56:20 AM): Sure Nireeksha H (11/9/2022, 1:57:00 AM): Please add this A record 208.91.199.152 Nireeksha H (11/9/2022, 1:57:24 AM): You have to mention hostname as webmail.duramaterials.in then add the A recod Nireeksha H (11/9/2022, 1:57:27 AM): Record Nireeksha H (11/9/2022, 1:58:19 AM): And here is the CNAME webmail.duramaterials.in \nvalue: us3.webmail.mailhostbox.com. Nireeksha H (11/9/2022, 2:01:09 AM): Are you still online? Mr. Prakash (11/9/2022, 2:01:31 AM): for Cname : under Record which one need to consider Mr. Prakash (11/9/2022, 2:01:35 AM): ? Nireeksha H (11/9/2022, 2:02:05 AM): This us3.webmail.mailhostbox.com. Mr. Prakash (11/9/2022, 2:02:58 AM): Error: The DNS zone file is invalid. (Line 79: webmail.duramaterials.in: CNAME and other data; Line 79: webmail.duramaterials.in: CNAME and other data) Nireeksha H (11/9/2022, 2:03:33 AM): Could you please share me the screenshot were exactly are you adding it? Mr. Prakash (11/9/2022, 2:03:42 AM): it shows above erro while adding Cname Mr. Prakash (11/9/2022, 2:04:51 AM): plz find Nireeksha H (11/9/2022, 2:05:44 AM): Is there any other record with same host name? Nireeksha H (11/9/2022, 2:09:24 AM): Are you still online? Mr. Prakash (11/9/2022, 2:09:55 AM): us3.webmail.mailhostbox.com.duramaterials.in.\t14400\tCNAME\t\nwebmail.duramaterials.in Mr. Prakash (11/9/2022, 2:10:14 AM): allow us for screen shot share Mr. Prakash (11/9/2022, 2:11:20 AM): These are the CNAME details Nireeksha H (11/9/2022, 2:12:01 AM): Alright, these are the right one's, have you added the A record? Mr. Prakash (11/9/2022, 2:12:42 AM): yes Mr. Prakash (11/9/2022, 2:13:01 AM): plz re check from your end one time. Nireeksha H (11/9/2022, 2:13:31 AM): Sure Nireeksha H (11/9/2022, 2:14:18 AM): Yes they are added correctly, please test back after 4 hours it will work Nireeksha H (11/9/2022, 2:15:38 AM): A gentle request to kindly rate this chat once it ends. Do you have any other queries for me as of now? Mr. Prakash (11/9/2022, 2:15:46 AM): okay Mr. Prakash (11/9/2022, 2:15:59 AM): no, Thanks for the support Nireeksha H (11/9/2022, 2:16:04 AM): You are welcome Nireeksha H (11/9/2022, 2:16:09 AM): I would appreciate it if you could rate this conversation once the chat ends. You can rate me on a scale of 1-5 where 5 is the best for my assistance on the chat.\nWhile rating us, please let us know if your issue was resolved in the first interaction or if you had to contact us multiple times. We would love to hear about your experience to improve our services. Nireeksha H (11/9/2022, 2:16:13 AM): I hope and wish you and your loved ones are safe and well! Take care, bye!