https://hbr.org/2004/01/understanding-leadership# Moments of Truth by Jan Carlzon The Brave New Managers: A Mindset for the 21st Century by Moid Siddiqui Whale Done!: The Power of Positive Relationships Paperback by Ken Blanchard Leadership is The ability to influence others. Collective. The catalyst that transforms potential into reality yielding positive results. Business Reviews, Case Studies.