KENYA METHODIST UNIVERSITY. REPORT ON INDUSTRIAL ATTACHMENT. INSTITUTION:HUDUMA CENTER KAKAMEGA. SCHOOL OF SCIENCE AND TECHNOLOGY. DEPARTMENT OF PURE AND APPLIED SCIENCES. UNIT CODE: COMP 400. REG. NO. MAC-1-8586-2/2018. PRESENTED BY : WAFULA ZACHARIAH OWEN. Introduction. • Industrial attachment is an essential field in building ones ca rrier, students acquire field skills and techniques over variou s areas of involvement. • Students need to build courage and develop proper communi cation skills so as to interact with clients and offer services t o them to satisfaction. • I was exposed in the field to exercise knowledge learnt in cla ssroom and acquire practical skills needed to offer service to various clients. Organization Background. • Huduma Kenya programme was initiated by H.E the preside nt Uhuru Kenyatta. • Was launched on 7th November 2013, under The Ministry of Public Service Youth and Gender Affairs and implemented t hrough the Huduma Kenya Secretariat. • aim was to turn around public service delivery, providing eff icient and accessible Government services at the convenienc e of citizens through various integrated service delivery platf orms. Mission, Vision, core values of Huduma Centre. Mission. • To provide leadership, coordinate and create enabling enviro nment for transforming public service delivery, empowering youth and women, and promoting gender equity and equality . Vision. • Centre of excellence in public service transformation, youth and women empowerment, and gender equity and equality f or a high quality of life for all Kenyans. Core values. • Courtesy, Innovation, Efficiency, Transparency, Integrity. Motto. • Service Excellence Administrative and Organization Structure. Organization Structure. Huduma Centre(s) Secritariet. Departments. • Affirmative action. • Center manager. • EACC • Gender Affairs. • Helb. • Police abstract. • Health. • K.R.A. • POSTA • NSSF • AGPO. • CRB • NHIF • Cyber. • Pensions • ICT • NCA(National Construction Authority). Aim of Huduma Kenya Service as part of vision 2030. • Ensure quality, accessible, dignified, and convenient public s ervices to customers • Have a unified front end for public service delivery that is ac cessible to citizens at their convenience, • Automation and digitization of Government services to ensu re continuity of Government business amid digital disruption s and pandemics, • Process improvement (Business Process Re-engineering) of government services, • Coordination in the deployment and integration of governm ent services by MDACs, • Human and institutional capacity to ensure transformation o f public service delivery, and • Increase revenue for the government. Role of the departments. • Health services: deals with blood sugar and blood pressure monitorin g performing operations such as Body Mass Indexing.(BMI). • Registration of welfare groups: Register welfare groups and help gro ups. • Issuance of births certificate: Deals with application of registration of birth certificates. • NHIF registrations and claims: deals with registration, printing and c ard printing of cards. • KRA services: offers filing of returns, pin retrieval, amendment. • NSSF: deals with registration of new members, retrieval of statement s. • Pensions:deals with retired civil works for repayment of their saved money. Cont' • HELB:Helps check status, reprint of statements and new applicat on. • Duplicate Natonal ID's: takes biometric data and send it to NRB f or pprocessing of ID. • Police clearance certificate: takes fingerprints manually for proce ssing of good conduct certificate. • Issuance of Police abstract: offers police service where clients rep ort loss cases such as National ID. • Access to government procurement opportunities: deals with gov ernment services on procurement. • Affirmative Action Funds: deals with Uwezo Women enterprise F und and Youth Funds. Cont' • Ethics and anti-corruption services: facilitate clearance,client s fill form and submit for official stamp upon certification by advocate. • Huduma Cyber: operates on basics as any other cyber. • Posta services: operates like normal posta that is transportati on of cargo and parcels. • Security services: concerned with security of every stake. • Center manager: Is incharge and controls the center. • ICT department: provides solutions to every computer probl ems. Specific task. • tabulaton of every switch and the ports functoning a nd not functoning. • All the switches had 24-ports. • Re-trace every faulty port to its computer in the office and try to troubleshoot. • Data in tables was analysed and presented in Exel she ets. • A clear report is submitted to the supervisor and to t he Center manager, who reports it to the headquater Nairobi. Significance of the course to the attachment. • Students have a rough idea of what they are going to face while in the field of attachment since most cases students attend attachment s based on area or field of study. • It is easy to inter-relate and apply class work knowledge to field a ttachment. Significance of the student learning. • One is able to acquire skills and knowledge within the organizatio n of work and servicing customers. • The organization benefits having and extra hand to ease work • Some students come with knowledge from classroom which is vita l and helpful to the institutions. • Students go to the job market with experience to work comfortabl e at various sectors in line with the course studied. Critiques of the organization and the programme. • Huduma Center is One-Stop shop where variety of governm ent services are incorporated, various skills and knowledge li ke Computer and Information Technology skills when intera cting with the computers, handling Various computer proble ms and fixing computer components. Skills in Data collectio n, Data analysis and Data interpretation which involves Stati stics. Other skills from other fields may be also essential. • This allows students from variety of programs to fit in, Math ematics and Computer Science being one of the programme. Technical and Organizational challenges encountered. • Some faulty computers and desktops that needs to be repaired to re duce over crowding of work stations with personal laptops. • Power failures and delayed power back up of the automatic-gener ator. • Fluctuating network connection s and network failures to loose co nnections. • Need for regular hardware maintenance, blowing of dust, and repl acing tempered parts. • Need for more space in coming days due to the rise of numbers of customers in the center. • VDI sever disconnection to the IP address and • VDI pool working abnormally. Conclusion. • Industrial attachment was a good experience intera ctng with new environment. • Alot of skills and knowledge was acquired during th e field study. • I learnt about professional work ethics through und ertaking both simple and complex tasks. Recommendations The following are the recommendations to the Organization: • Need for more space due to the high increase of customers in the center • To ensure faulty computers and desktops are repaired to help ease work especially in the information desk. • Need to have all the computers and hardware components m aintained and blown off dust such as Computer keyboards. • Need for maintenance of the Kakamega Huduma Centre Ser vers, List of references. • Amir Ghalib Abdalla ,et al. (2015) Effect of Huduma Centers (One Stop Shops) in Service Delivery– A Case Study of Mom basa Huduma Centre, Internatonal Journal of Academic Research in Business and Social Sciences. Vol. 5, No. 6 ISSN: 2222-6990. • Balogun MJ (2001).Performance Improvement and Custome r Satsfacton a Focus of Public Service Reform: Trends and C hallenges in Africa‘, Public Administraton Quarterly, 25(3). • Ng’aru and Wafula (2015): Factors influencing the choice of Huduma center’s services. A case OECD. (2013). Reliability o f public services: Ensuring citzens' rights”, in Government at a Glance 2013, OECD Publishing.
