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ETHIOPIAN TVET COLLEGE
Sector: ICT
Occupation: ICT support Level I
Candidate’s Package
The assessment covers the following units of competence:
• Connect Hardware Peripherals
• Install Software Application
• Record Client Support Requirements
• Protect Application or System Software
• Maintain Equipment and Software Inventory and Documentation
• Operate Personal Computer
• Apply Quality Standards
• Work with Others
• Receive and Respond to Workplace Communication
• Demonstrate Work Values
Candidate’s instructions and worksheets
•
•
Instructions to Candidate
Methods of Assessment
•
Observation
•
Demonstration/Observation
•
Oral Questioning/Interview
Candidate name
Registration number
Name of assessment centre
Name of training provider
Competent
signature
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Non competent /NYC
Step1
C
signature
Step 2
Step 3
NYC
INSTRUCTIONS TO THE CANDIDATE
Occupation
ICT support Level I
Units of Competence
covered
ALL UNIT OF COMPETENCY
• Read this booklet carefully
• All your questions and clarifications should be addressed to the assessor
only.
• Complete the task/project described in this booklet
• After you finish this assessment, you are not allowed to copy anything from
this booklet or tear any page.
• You are given fifteen (15) minutes reading time and total 3:30 hours to
accomplish the project
Project Information
Given the necessary equipments, tools, materials, supplies and information the
candidate is expected to perform the following FOUR projects.
Assessment place: Well equipped training center, real work site with well equipped
hardware and software tools
Total time allotted: 2:30
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Project Title
Project 1
Task.1 Connect hardware peripheral device.
1.1 Connecting: - hared ware peripheral external port …………..
1.2 Configure your computer to use the following network resources
Note -Enable the network adapter
Configure your computer to use the following network resources
•
•
IP Address
•
Subnet Mask
•
Default Gateway (Router)
•
Preferred DNS
Use Browser software and the Internet configuration you configured in Question 1 to
visit the Website www.ocacc.gov.et www.google.com www.kat.ph
Project 2
Task.2 installs application software
2.1 Install office 2003 from the CD-ROM you are provided.
•
Install MS word 2007 without uninstalling the previous version.
•
Find and compare office 2007 minimum System Requirements your pc save
the Excel document in the file name System Requirements. Under desktop
Task.3 protect application or system software
•
•
Install MacAfee Antivirus and Configure the following items
Manually Scan the specific Drive and folders (D drive or any folders)
•
Auto Scan Schedule – Weekly every Friday and Tuesday at 10:30 PM
•
Configure this antivirus to update automatically daily 3AM at local time
Task: 4 protect application or system software
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•
•
•
Set on fire wall
Set on alert automatic updates
Set on alert virus protection
Project 3
Task: 5
Prepare an Word Documents about hardware specification
5.1 Hardware specification
NO
1
2
3
4
Hardware type
System model
Processor speed
RAM size
Total hard disk size/kb
5
Hard disk
Answer
used excel the following
•
Prepare an word Documents about software specification
1
2
Types of software
Os
other
Name
Version
3
5.3 Create shortcut MS Word 2007 and MS word 2003
5.4 Create shortcut quick launch icon and Add MS word program
5.6 Crate folder under my document coc / IT Support/Exam and Hide and show
Project 4
Task:6.1 create a user account
Create a secured user account that cannot able to access any document
• search wmark folder and copy to document and setting \allures\favorite
• Rename WMARK by your name
• show Adjust Date and Time Task bare system
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•
customize desktop icon
Project 5
7.1 Accepts user request and prioritize these requests based on problems type and user
level agreement time
Assume that you are IT technician in the NAS food Fabric . You received the
following client request form different department this morning.
• Ato akalu diriba from Quality control department his program installed on his
computer which used to control the food quality is not functional.
• Ato ejegu geneda from Production department his Install new media player in his
computer
• W/r Meron from HR department his The candidate to develop a new human
resource management software for the company
• W/r abeba from Production department her computer which used to monitor
factory machines is not working.
• Ato yonas from Public relation department his required fixing her broken table for
her computer stands.
• W/ miheret belay from HR department his Complain that one of her computer
program which used to perform daily tasks of resource management is not
functional
• W/r Selame from Marketing Department proplem Peachtree accounting software
installer
•
•
•
•
•
Department: - head of production division Date of request :- xx/xx/xx
Name of client: -mekuri berhnu Request Time:- 08:30Am
Equipment Description:- Acer Computer
Problem Description: - An abele to start and show blank screen NTLDR
.
User level agreement
Departments
Response time
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Production
Within 30 min
Within 45 min
Within 1hour
Within 1:30 hour
head of production
Marketing
Quality control
7.2 Sample – Record all relevant requests using the bellow table template.
Request
Id
Request
Date
Client
name
Department
Report problem
Solved
date
7.3. Set the priority based on problems type and user level agreement.
Request
priority
ID
Task 8.1 Install and configure printer and print the above all documents.
Interview questions
•
How to safety computer hard ware peripheral External port
•
Find and compare office 2003/2007 minimum System Requirements inside the installation
program file?
•
Search all file in your computer (*) all file name word, Excel and Access extension types or (
file format) ?
•
Howe do you do display internet Access And networking system?
•
Find and compare office2007 word file minimum system Requirement compare you pc
& No
•
Yes
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GOOD LUCK!!
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Task.1 create a user account
1.1 create a user account that cannot able to access any document
Task 2Configure your computer to use the following network resources
•
IP Address
192.168.1.[------]
•
Subnet Mask
•
Default Gateway (Router) 192.68.1.1
•
Preferred DNS
255.255.255.0
192.168.1.1
2.1 browse www. Google .com and facebook.com
Project 2 operate personal computer
Task 1 operate personal computer
•
show quick lunch
•
customize desktop icon
•
search wmarkfolder and copy to local c:\or d:\document and setting \allures\favorite
•
Rename WMARK by your name
•
Crate folder under my document IT Support and Hide and show
Project 3 Installing application software
•
Project 2 Install office 2003 from the CD-ROM you are provided.
2.1 Install office 2007 word with out uninstalling the previous version.
Find and compare office 2003 minimum System Requirements and system information
save the document in the file name System Requirements. Under desktop system
requirement
2.2create shortcut word 2003 under desktop
The following document in excel program and fill your computer Hardware and
software specification that you are using now
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Project 4: Access system information
Hardware specification
Hardware type
Brand (name of
manufacture)
Capacity or size of
the hardware
Remark
Name
Version
Ram
Keyboard
Hard disk
Nic
Usb ports
Monitor
Processor speed
System model
Software specification
1
Types of software
Os
2
Others
Name
vesion
3
4
Project 5: protecting application or system software
Install and configure antivirus and window security time allotted 30 min
Task 1: install software application
• Install appropriate antivirus software
• C on figure this antivirus to scan the computer weekly on Friday 3AM local
time
• Configure this antivirus to update automatically daily 3AM at local time
Task 2: protect application or system software
• Set on fire wall
• Set on alert automatic updates
• Set on alert virus protection
Task 3:
Project 5 accepts user request and prioritize these requests based on problems type and
user level agreement time
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Time allotted 30 min
Assume that you are it technician in the commercial bank or Ethiopia. You received the
following client request from different department this morning.
• Atoaddisuejigu from public relation department his computer is unable to start.
• Atomelaku form finance department his Peachtree program is not functional when
he is trying to prepare a payroll.
• W|roaberash from manager office need to listen music but her computer has the
problem on media player.
• Wo|roabeba from human resources department her printer stop wording while
printing attendance
• Atobelete from manager office needs paper to print his annul report.
User level agreement
Departments
Response time
Manager office
Within 30 min
Finance
Within 45 min
Human resource
Within 1hour
Public relation
Within 1:30 hour
Task1. Record all relevant requests using bellow table template.
Name of client
Department
Problem
remark
description
Task 2. Set the priority based on problems type and user level agreement.
priority
Request id
Task 3. Install and configure printer and print the above document.
•
Create folders in My Documents folder as follows
Jupiter
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Earth
Europe
Asia
Africa
West Africa
East Africa
•
Copy the Sunset.jpg file from Sample Pictures folders in My pictures to the West Africa
Folder you created in Question 1
•
Path for the folder you create on Q1 (East Africa, West Africa )
Ans C:\Document and setting \MY document \earth \Africa
•
Write the Location of the file sunset.jpg found in West Africa on the space provided
below open the folder West Africa and right click on sunset.jpg then properties the
copy location
Ans C:\Document and setting \MY document \earth \Africa\West Africa\
•
Install Peachtree Complete Accounting 2005 from the CD-ROM you are provided.
•
Upgrade the Peachtree Complete Accounting 2005 Software to Peachtree Complete
Accounting 2007
•
Prepare a Word Document about Peachtree Complete Accounting 2007 minimum
System Requirements and save the document in the West Africa folder with file name
System Requirements.
•
Install MacAfee Antivirus and Configure the following items
•
Auto Scan Schedule – Weekly every Friday and Tuesday at 10:30 PM
•
Auto Update Schedule – Daily at 12:30 PM
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•
Use MS-Word to prepare a detailed System Information document about the computer
you are working on and save the document in the Jupiter folder by the name System
Info. The document must contain the following information about your computer.
System Information
OS Name
Processor
Total Physical RAM
Total Had Drive Size (MB)
Total Free Space on C: Drive (MB)
Total Used Space on C: Drive (MB)
Size of the My Documents Folder
(KB/MB)
• Connect a Printer and Install the appropriate Driver
•
Print the document you prepared in Question 4
•
Create the following user accounts as follows
User Name
Password
•
Privilege (Group
Membership)
Abebe
cpu123@
Power User
Lema
cpu@123
Backup Operator
Create a dialup network connection with username abc and password xyz123@
•
Configure your computer to use the following network resources
•
IP Address – Provided by your Invigilator
•
Subnet Mask – 255.255.255.0
•
Default Gateway (Router) – 192.168.3.1
•
Preferred DNS – 192.168.3.1
•
Use Browser software and the Internet configuration you configured in Question 11 to
visit the Face book Website – , google.com
•
Do the record and documentation on the sample sheet you have for the request
documentation
•
Demonstrate proper connection procedures between a UPS and a computer system to
the invigilator.
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•
Write extension file name for excel, word , power point for both 20003 and 2007
Ans
File
Excel
Word
Power point
2003
Xls
Doc
Ppt
2007
xlsx
docx
pptx
If you miss your file and file name , and you know it is excel file how can you search it for
the file
Go to start => search(window icon +F)=> All files and folder => on the search box type
*.xlsx(for excel 2007 file) or *.xls for excel 2003
*.docx for word 2007 or *.doc for word 2003 the click on search
* represent any file name
If the file name is letter then you will search with letter.xls for excel file .
•
Start menu to classic
Ans
Right click on strat menu => properties….
•
Oral Q description to search excel/word file on your pc
Ans
NIC speed(right click on task bar PC nw icon the status ), RAM speed( from BIOS),
HD ….., internet speed eg for the college 8MB
•
Inventory from your pc on which you are working the exam
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Ans sample
Device /item
Mouse
Software CD
Printer
System unit
Monitor
Keyboard
Description
USB(….)
Office 2003
Office 2007
Peachtree 2005
Peachtree 2007/2010
Antivirus
HP2055
Dell, optiplex 390,
LCD 15”(inch)
USB input device
quantity
1
1
1
1
1
1
1
1
1
1
Include model , manufacturer ,serial number , name of device , quantity , Current status,
capacity and size (description), My computer =>right click =>manage=>device manager=>
mouse or NIC or any device right click =>properties (to get manufacturer and status)
•
Peachtree specification search from internet for HD, RAM and Processor
And VGA from the CD.
•
Mac update and scan schedule
Install, update , schedule for the scan and update on console and
if you need exclusion go for exclusion on the properties of on access scan to give tools
…….exclusion setting.
•
Turn on /off firewall automatic update(use why we on /off)
•
Turn on firewall helps to protect our pc from being used by unauthorized user
and to protect file and system from spam virus and un secured sw installation.
•
Turn on auto update helps to install update for the windows system file
applications on the system online from the internet
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•
GB to MB convert my document and C: or D
1GB= 1024 MB
GB to MB eg. 5GB= 5*1024=5120MB
MB to GB
eg 2048MB= 2048/1024=2GB
Convert your C: drive size to GB and MB go to system information =>component
=>storage =>drives/ disks=> take size……
Take my document size and convert to MB or GB right click on my document ……
•
Monitor size in inch
Visual guess 15” (15 inch)
•
Device manager (install driver with update driver )
My computer =>right click =>manage=>device manager=> mouse or NIC or any device
right click =>Update Driver then follow the wizard
•
Interview how to create dialup
Tell requirement telephone lin , modem, modem driver, service from tele
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Then step to create start => all program=> accessories => communication tools=>
network connection wizard=>……follow the wizard
•
What is the difference b/n Google search box and address bar on browser
On the address bar we use to type and open website
On search box we used to search for information by typing.
•
User account create 2 user allow and deny /Make private with using advanced security
sharing for one user.
Create 2 users and set the following
My computer or my document => TOOLS menu=> Folder option=>view=>use simple
sharing (do not select).
C:\ Document and setting\ (select the user folder you create) right click
=>properties=>security or sharing => Make private for file
•
Show user accounts you create and files you shared from (Document and setting)
Go to C:\ Document and setting\
•
add Printer and printing documentation
start => printer and fax=> Add printer =>select port=> Hp
(manufacturer)=>Model=>next….
Finally print the documentation you created for request .
•
NIC provider and manufacturer storage size mouse and keyboard manufacturer
My computer =>right click =>manage=>device manager=> mouse or NIC or any device
right click =>properties
You can get manufacturer, status ( working properly)……
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