NETB-135 IT Support Desk Concepts
Lab #4A
Name
Lab Rubric:
Diagram
Explanation
50 Points Total
40 Points Total
10 Points Total
Read all instructions before starting the lab.
True Value Service Consultants needs a new building designed for their Support Center. You have been
given the task to design the new center. Using Microsoft Visio, create a design using the following
information. Save the file using the proper course naming convention.
The building must be 65’ long x 43’ wide. Change the scale to fit the diagram on 1 page.
There must be 2 doors (on separate walls) for access. One is the main entrance and the other is an
emergency exit. Both doors must be 3’ wide and must swing inward into the support area (label the
doors). The main entrance may be made a double door. Make sure everything is in US units!
Space must be allocated for the following personnel:
Title
#
Receptionist
1
Application Support Level 1
3
Application Support Level 2
2
Application Support Level 3
1
Hardware Support Level 1
2
Hardware Support Level 2
2
Network Support Level 1
4
Network Support Level 2
2
Network Support Level 3
2
Application/Hardware Support Manager
1
Network Support Manger
1
Each support person must have a desk and desk chair. Managers may have an office.
Desks are 3’ wide x 5’ long. Chairs are 2’ x 2’.
A telephone and pc must be given to each support person. Placement must be shown.
Application Support shares 1 printer.
Application support shares 2 bookshelves.
Hardware Support shares 1 printer.
Hardware Support shares a bookshelf.
Hardware Support shares 2 storage units (each unit is 2’ deep x 3’ wide).
Hardware Support shares 2 work surfaces (each unit is 2’ deep x 4’ wide).
Network Support Level 1 shares 1 printer.
Network Support Level 1 shares a bookshelf.
Network Support Level 2 & Level 3 shares 1 printer.
Network Support Level 2 & Level 3 shares a bookshelf and a credenza.
The receptionist has a printer.
Each manager has a printer and a credenza.
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NETB-135 IT Support Desk Concepts
Lab #4A
Other items may be added if deemed necessary.
Be aware of spacing between desks and aisle ways.
Each desk must be clearly labeled designating the support area (either color coded or labeled).
Insert a text box with your name entered.
Below this, in a minimum of 2 well written paragraphs (paragraph: at least 5 well written sentences),
explain why your support center was designed in the way it was (location of personnel, equipment,
etc…)
Submit both this document and the saved Microsoft Visio file to Blackboard.
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