SOCIAL RESPONSIBILITIES
& ACCOUNTABILITIES OF
ENTREPRENEURS
MODULE 9 IN BESR
CONTENT
01
SOCIAL RESPONSIBILITY
02
RESPONSIBILITIES AND ACCOUNTABILITIES OF
ENTREPRENERS TO THE SUPPLIERS
03
RESPONSIBILITIES AND ACCOUNTABILITIES OF
ENTREPRENERS TO THE CONSUMERS
04
RESPONSIBILITIES AND ACCOUNTABILITIES OF
ENTREPRENERS TO THE GENERAL PUBLIC
05
RESPONSIBILITIES AND ACCOUNTABILITIES OF
ENTREPRENERS TO THE ENVIRONMENT
06
STAKEHOLDERS
ENTREPRENEURS
These are the people who
creates a new enterprise
and embraces every
challenge for its
development and
operation.
SOCIAL
RESPONSIBILITY
Social Responsibility- means
that individuals and accompanies
have a duty to act in the best
interest of their environment and
society as a whole. Social
responsibility as it applies to
business is known as Corporate
Social Responsibility.
SOCIAL RESPONSIBILITY
SOCIALLY RESPONSIBLE
COMPANIES SHOULD ADOPT
POLICIES THAT PROMOTE THE
WELL-BEING OF SOCIETY AND
ENVIRONMENT. COMPANIES CAN
ACT IN MANY WAYS, PROMOTING
VOLUNTEERING, MAKING
CHANGES THAT BENEFIT THE
ENVIRONMENT, AND ENGAGING
IN CHARITABLE GIVING.
SUPPLIERS
They are the
manufacturers or
producers who are
mainly responsible for
providing the raw
materials and services
that a company needs.
SUPPLIERS
SUPPLIERS
RESPONSIBILITIES
AND
ACCOUNTABILITIES TO
THE SUPPLIERS
RESPONSIBILITIES AND ACCOUNTABILITIES TO THE SUPPLIERS
1. Pay Fair Prices of Goods at A Reasonable Time
Entrepreneurs have the
responsibility to pay for the agreed
prices with the suppliers.
Companies must seek fairness and
truthfulness in all dealings with
suppliers especially on pricing and
licensing.
RESPONSIBILITIES AND ACCOUNTABILITIES TO THE SUPPLIERS
2. Inform About Changes in Market
Information on the changes in the
market should be provided by the
entrepreneur to his supplier
especially on the demands of the
commodities.
Ex: Sugar, Corn
RESPONSIBILITIES AND ACCOUNTABILITIES TO THE SUPPLIERS
3. Give Guarantee of Minimum Price
The entrepreneurs should give the assurance
of lowest prices to the suppliers so that the
certainty of the price will be sustained.
RESPONSIBILITIES AND ACCOUNTABILITIES TO THE SUPPLIERS
4. Provide Technical Advice
The entrepreneur has the
responsibility to provide
procedural assistance his
suppliers for the creation of new
and replaced supplies.
RESPONSIBILITIES AND ACCOUNTABILITIES TO THE SUPPLIERS
5. Inform Suppliers of Future Developments
Provision of information on future growths to
the suppliers so that suppliers will be aware of
these circumstances and that they will develop
themselves in line with the changes of the
business environment
RESPONSIBILITIES AND ACCOUNTABILITIES TO THE SUPPLIERS
6. Promote Healthy Competition
Any unhealthy and hostile
competitions among suppliers
should not be allowed by the
entrepreneur. This is one of the
accountabilities of an
entrepreneur to his creditors and
suppliers
RESPONSIBILITIES AND ACCOUNTABILITIES TO THE SUPPLIERS
7. Avoid Coercion and Litigation.
Companies should guarantee
that all transactions with
suppliers must be free from
bribery and unnecessary
charges of any manner.
RESPONSIBILITIES AND ACCOUNTABILITIES TO THE SUPPLIERS
8. Maintain Stability
In their partnership with
suppliers, the organization must
facilitate long- term relationship
to pay back the good value,
quality and efficiency they have
earned.
RESPONSIBILITIES AND ACCOUNTABILITIES TO THE SUPPLIERS
9. Maintain Confidentiality
No unauthorized
disclosure of information
exchanged by the
organization and its
operations.
RESPONSIBILITIES AND ACCOUNTABILITIES TO THE SUPPLIERS
10.Pay on Time
One of the easiest ways to negotiate with
suppliers is to be responsible, according to
the negotiated terms and conditions of
exchange, for making payment.
RESPONSIBILITIES AND ACCOUNTABILITIES TO THE SUPPLIERS
11.Select Suppliers with Discernment
In choosing suppliers, an
organization that wants to thrive
must have a strong discernment.
Entrepreneurs requires legal
precise specifications from its
suppliers such as legal
enforcement, quality management;
and environmental protection.
RESPONSIBILITIES AND
ACCOUNTABILITIES TO
THE CONSUMERS
CONSUMERS
They are the most
important factors
of a business.
Without them, a
company does
not function
CUSTOMERS
1. Determination of Fair Prices
The customers should not be cheated by charging
high prices. It is not possible to fool the customer at
all time. Thus, fair price converts a customer into a
permanent customer.
2. To Render Good and Economic Services
Good customer service is very important
in a business. It is the responsibility of the
entrepreneurs to provide good and cheaper
services to the customers.
3. Standardization of Goods
Entrepreneurs should
guarantee that the items or
products purchased by
consumer s are in good
shape so that when they
use it, it will not
compromise the health of
the consumers. Goods and
services should comply
with the quality
requirements set by both
the organization and the
law.
4. Best and Economic Packing of Products
Packaging is an
important marketing
strategy. The goods and
services should be packed
well to prevent damage of
the product.
5. Right and Truthful Advertising
A good businessman
is truthful and offers
a good price. Never
use an advertisement
to confuse or sell
false expectations.
6. Avoid Adulteration, Low Weight and
Measurement of Products
Products should be
manufactured according
to the particular designs
set by the company’s
quality standards.
7. Ensure Quality of Products and Services
The duty of the entrepreneurs is to provide
the highest quality customers with the best
treatment of your goods and services and never
cheat to get a sale.
8. Ensure Consumer’s Health and Safety
Consumers need specific
direction, including
assembly and
maintenance, for healthy
product use.
Ex: Wet floors
9. Provide Free Training
The business
organization can plan
to train clients either
free of charge or for a
fee.
Ex: Travel Agents
10. Be Fair with Prices
Pricing is important since it defines the value that your
product are worth for you to make and for your customers
to use. It is important to be fair, otherwise consumers will
punish unfairness, given the chance. They may demand a
refund and the business's reputation will be affected.
11.Be Honest in Dealings.
Never lie to the customers.
Being honest with customers builds instant credibility
& helps create more trust.
12. Attend to Complaints
Consumer complaints must
be promptly answered.
If customers feel that they
are seen, heard, and cared
about, it would lead to
deeper and more meaningful
relationships. It would
improve the reputation of a
company and make it appear
trustworthy.
13. Service Even After Sales
Effective and efficient
after-sale service helps
to create a strong
customer-company
relationship.
Ex: Repair service,
waitress, guiding
14. Respect Customers Time
Value your customers. Do not specify the time and
place according to your availability and comfort.
Neither comes to early or too late. Don’t leave your
clients waiting.
15. Treat Customers Well
Treat customers as kings and do not think of them
only if you are pressured within the defined timeline
to achieve your goals.
To maintain a positive public image and
attract new clients, a company must
understand its corporate responsibilities to
the public. Any business that encounters the
public has responsibilities.
RESPONSIBILITIES
AND
ACCOUNTABILITIES TO
THE GENERAL PUBLIC
1. Be Fiscally Responsible
According to RR Donneley,
one of the acts that caused
businesses
to
collapse
happened when executives
gave themselves loans using
company funds. In order to
prevent abuse of company
assets, a company needs to
implement and enforce its own
rules that comply with the law.
2. Consider Public Inputs
It should reach out to its clients and benefit
from consumer feedback for product
enhancements. The company is responsible
for being accountable to its clients, otherwise,
it will lose its clients and cease to exist.
3. Take Care of the Community
A company exists because of the
customers it serves and the
community in which it is located.
The community provides most of
the employees for the company,
and the community provides all the
public services the company uses.
The company has a responsibility
to give back to the community that
supports it with tax breaks and a
labor force
RESPONSIBILITIES
AND
ACCOUNTABILITIES TO
THE ENVIRONMENT
1. Comply with Environmental Laws
Environmental compliance is an essential step towards
fighting issues such as climate change, and for promoting
sustainable practices for both businesses and consumers.
1. Comply with Environmental Laws
Store waste safely and securely,
make sure it is treated
appropriately.
Manage the business waste for
recycling by separating paper,
card, plastic, metals and glass
prior to collection
The industrial waste
should be disposed of
carefully or if possible,
can be recycled to
minimize pollution and
preserve ecologicl
balance
2. Dispose Waste Properly and
Recycle
3. Conserve and Protect Biodiversity
The world is losing biodiversity at an increasing rate as a result
of human activity. Ex: Human pollution, Deforestation
The least we could do is plant trees, save energy and reduce
waste
4. Report an incident
➢ Poaching or illegal fishing
➢ Dead fishes of fish in distress
➢ Illegal dumping of
hazardous waste or large
amount of industrial waste
6. Use Scarce Natural Resources Sparingly
Scarce natural resources should be used
very carefully as these are depleting at a
very fast rate.
Recycling paper.
Separate garbage dumps
Implement energy saving systems such as LED
lighting
Turn off lights and equipment when not in use
Stakeholders
Individuals with a vested interest in the running of the company, or
a share.
A. Primary stakeholders
are those whose continued association is absolutely necessary for a firm’s
survival; these include employees, customers, investors and shareholders, as
well as the governments and communities that provide necessary
infrastructure
B. Secondary stakeholders
do not typically engage in transactions with a company and thus are not
essential for its survival; these include the media, trade associations, and
special-interest groups
OUR TEAM
Chelzea Jae
De Guzman
Kyla Queen
Pascual
Jay Anne
Rose Lazaro
Remy
Luigi
Miguel
Marsh
Daligcon
THANK'S FOR
LISTENING!