Project Plant Pals Operations & Training Plan September 30th Document Status: Draft | In Review | Approved Executive Summary: Our plan is to build and implement an Operations and Training plan for the new Plant Pals service. We want the plan to create sustainable fulfillment and delivery practices for the service’s day-to-day operations. Project Goal SMART: Specific, Measurable, Attainable, Relevant, and Time-bound ● Build and implement a successful sustainability-focused Operations and Training plan for the new Plant Pals service within the next 6 months. This includes setting up operational tools, putting delivery processes in place, and training at least 90% of employees by launch. Deliverables 1. Create a plant delivery and logistics plan 2. Set up order processing and supply chain management software 3. Developing and launching an employee training program. Business Case / Background Why are we doing this? These plans are critical in ensuring the success of the Plant Pals launch. Suporting Plant Pals through sustainable and efficient practices decreases risk of revenue loss and supports the larger company goal of a 5% revenue increase from Plant Pals. Benefits, Costs, and Budget Benefits: ● Support new service leading to 5% revenue increase, reduce late shipments and related costs, increase customer satisfaction ● Creates brand loyalty ● Increases company's competitiveness with faster shipping and response times Costs: ● Price of software, installation fees, time spent on hiring and training ● Increased overtime pay after launch if needing to ensure success criteria met Budget needed: ● $75,000 Scope and Exclusion In-Scope: ● Customer service standards, delivery processes, training protocols Out-of-Scope: ● Product development, vendor contracts ● Website management after launch ● Implementing Operations and Training plan outside of Plant Pals Project Team Project Sponsor: Director of Operations Project Lead: Project Manager (You!) Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager, Financial Analyst, Human Resources Specialist, Training Manager Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist, Sales Director, Sales Team, Marketing Director, Investors Measuring Success What is acceptable: 1. Deliver 95% of orders on time within one month of launch 2. All orders should be packaged and ready for shipment within two business days of being placed.
