Topic 1
SUPERVISION: A
PROFESSIONAL
PERSPECTIVE
Leonard: Supervision 12e
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.
AFTER STUDYING THIS TOPIC,
YOU WILL BE ABLE TO:
Explain why supervisors must continually grow and
develop as professionals?
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Supervisory Management
• Levels and Areas of Management
– Top Management
• These are the CEO’s and/ Directors- they are responsible
for determining the vision, mission, goals and strategies of
the organization.
– Middle Management
• These are the Heads of Department such as Finance/
Marketing- they are responsible for implementing policies
plans and strategies developed by top management.
– Lower-level Management
• Supervisors- they are responsible for short-term planning,
applying policies, procedures and rules, providing technical
assistance and executing day-to-day activities.
Supervisory Management
Supervisory Management
• Person in the first-line management who
monitors and regulates employees in their
performance of assigned or delegated
tasks.
• Supervisors are usually authorized to
recommend and/or effect hiring, disciplining,
promoting, punishing, rewarding, and other
associated activities regarding the
employees in their departments.
Supervisory Management
Supervisory Management
• Supervisors
– First-level managers in charge of entry-level and
departmental employees.
• Working Supervisors
– First-level individuals who perform supervisory
functions but who may not legally or officially be part
of management.
• Foreman/forewoman, group/team leader, lead
person, coach, and facilitator.
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1–7
FIGURE 1.4
Effective supervisors must be adaptable and be able to maintain
their perspective in the face of rapidly changing conditions.
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Factors And Trends
Affecting
The Role Of The Supervisor
• Women in the Workforce and Related
Issues
– The increase in both the number and
percentage of women in the workforce.
– Women’s roles as both employees and
mothers.
– Conflicts between job and family
obligations.
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publicly accessible website, in whole or in part.
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Factors And Trends
Affecting
The Role Of The Supervisor
• As more women enter the work place,
supervisors must understand that their
employees work performance may be
impeded by conflicts between job and
family obligation.
• Supervisors can create flextime policy that
allows employees to choose their work
hours within stated limits.
Factors And Trends Affecting
The Role Of The Supervisor
(cont’d)
• Educational preparation
– Underemployment occurs when
employees bring a certain amount of
Skills, Knowledge, and Abilities (SKA”s)
to the workplace and find that their jobs
lack meaning and the opportunities to
fully use their SKA’s.
– Supervisors are challenged with being
able to enhance workplace
environments to satisfy the
Factors And Trends Affecting
The Role Of The Supervisor (cont’d)
• Educational Preparation
– College-trained employees
• Underemployment: Situations in which people are
in jobs that do not use their SKAs.
• SKAs: A person’s skills, knowledge, and abilities.
– Undereducated employees
– Competitive advantage
• The ability to outperform competitors by increasing
efficiency, quality, creativity, and responsiveness to
customers and effectively using employee talents.
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publicly accessible website, in whole or in part.
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Factors And Trends Affecting
The Role Of The Supervisor (cont’d)
• Occupational and Industry Trends
– Steady growth in business-related services
• Computer services, retail trade,
healthcare, transportation, and banking
and financial services.
– Continued downsizing
– Declines in large-scale industrial
manufacturing businesses
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publicly accessible website, in whole or in part.
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Factors And Trends Affecting
The Role Of The Supervisor (cont’d)
• Changing Technology and Business Conditions
– Increased demand for and use of computer
skills as part of day-to-day responsibilities.
– Ever-increasing amounts of information to be
properly managed.
– Uncertainty about when and how
technological change will impact a
supervisor’s position.
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Factors And Trends Affecting
The Role Of The Supervisor (cont’d)
• Workplace Incivility and People Who Make Life
Difficult
– Rude behavior in the workplace is increasing,
threatening the effectiveness of organizations
through its effect on individuals and the
lowering of group morale.
– Understanding how to deal with incivility and
difficult people is a critical managerial skill.
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publicly accessible website, in whole or in part.
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Factors And Trends Affecting
The Role Of The Supervisor (cont’d)
• Engagement, Empowerment and Employee Participation in
Decision Making
– Engagement
• Employees who have a strong emotional bond to his or her
organization and is committed to its objectives.
– Empowerment
• Giving employees the authority and responsibility to
accomplish their individual and the organization’s
objectives.
– Participative management
• Allowing employees to influence and share in organizational
decision making.
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Supervision: A Professional
Perspective
• Supervisors manage their firms’most important
resources—human resources.
• Supervisors who want to be more effective:
– Can develop the habits of highly effective people
– Recognize the need for continuous self-development
and renewing the four dimensions of their nature—
spiritual, mental, social / emotional, and physical
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Supervision: A Professional
Perspective
• Supervisors can become obsolete if they do not update
their own skills and knowledge through a program of
continuous self-development.
• Students, as well as, practicing managers need to
understand that “As long as you live, keep learning to
live.” life long learning.
• Make considerable progress in terms of personal
development.
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Experiential Exercise
• Think of a supervisor whom you have known.
Which ten traits from the list would you use to
describe him or her?
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publicly accessible website, in whole or in part.
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Personal
Traits
Courageous
Intense
Interesting
Ordinary
Curious
Mature
Focused
Supportive
Comforting
Genuine
Honest
Forgiving
Visionary
Provocative
Impulsive
Trustworthy
Credible
Predictable
Humorous
Independent
Informed
Smart
Intelligent
Unique
Thoughtful
Consistent
Romantic
Resultsoriented
Bold
Dependable
Committed
Unpredictable
Fun
Strong
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