RNSG 2221 MANAGEMENT OF
CLIENT CARE
Study Notes
EXAM I
1. Time Management, Prioritization and Self-Care Strategies
DO THESE READINGS. Check off when done.
______ Read Zerwekh, J. & Garneau, A. (2021) Nursing Today: Transitions and Trends
Chap 2
_______Read ATI. Nursing Leadership and Management, Chap 1 Pages 4-7
Write several sentences for each question. Also, write where you found the answer
i.e. Nursing Today p. XX, or ATI p. XX
1. Write examples of 2 situations that show good time management skills for
nurses and describe rationale as to why those skills worked for that situation.
2. Give one example using the different prioritization systems using models in both
Nursing Today and ATI.
3. Identify warning signs of burnout and strategies to avoid burnout.
4. Write the similarities and differences between the feelings of powerlessness and
powerfulness.
5. Describe several self-care activities nursing students and nurses can use.
6. Why is it important for nurses to have good time management skills?
7. Provide examples of the use of time management principles in the clinical
setting: goal setting, time analysis, priority setting, interruption control, and
evaluation.
8. Reflect on time management techniques that you have observed and used in
clinical practice.
9. Explore time savers and time wasters that can be applied to the clinical setting.
10. Reflect on how you can set limits on the demands made on your own time.
2. Building Nursing Management Skills
DO THESE READINGS. Check off when done.
______ Zerwekh, J. & Garneau, A. (2021) Nursing Today: Transitions and Trend
Chapter 11 Building Nursing Management Skills (Except for section on
managing others).
_______Read ATI. Nursing Leadership and Management, Chap 1 Pages 4-7
Write several sentences for each question. Also, write where you found the answer
i.e. Nursing Today p. XX, or ATI p. XX
1. Describe National Patient Safety Goal communication methods for critical test
results and other critical communication.
2. State the barriers to effective communication between nurse and physician.
Describe methods used to overcome these barriers.
3. Describe how to effectively use a hand-off communication tool. List at least 5
things to be included in handoff report.
4. Identify techniques for dealing with interruptions.
3. Effective Communication, Team Building and
Interprofessional Practice
DO THESE READINGS. Check off when done.
______ Zerwekh, J. & Garneau, A. (2021) Nursing Today: Chapter 12 Effective
Communication and Interprofessional Practice. Omit pages 274 – 277 “How Can
I Learn to Speak Effectively?” Begin again on page 277 “What Listening Skills Do I
Need to Develop?” and continue through the end of the chapter.
Write several sentences for each question. Also, write where you found the answer
i.e. Nursing Today p. XX, or ATI p. XX
1. Describe differences in how people communicate.
2. Describe different types of communication in the healthcare setting and how
each is used to communicate.
3. Identify the components of assertive communication and when to use it.
4. Describe factors that influence effective communication with supervisors and
other nurses.
5. Describe possible effects of communication on patient-centered care,
interdisciplinary collaboration, and safety. Give an example.
5. Conflict Management
DO THESE READINGS. Check off when done.
______ Zerwekh, J. & Garneau, A. (2021) Nursing Today: Transitions and Trend
Chapter 13 Conflict Management.
Write several sentences for each question. Also, write where you found the answer
i.e. Nursing Today p. XX, or ATI p. XX
1. Identify common factors that lead to conflict.
2. Describe five methods to resolve conflict.
3. Discuss techniques to use in handling difficult people.
4. Discuss solutions and alternatives in dealing with anger.
5. Describe different types of communicators and how to best communicate with
them. Give some examples