FACULTY/COLLEGE
College of Business and Economics
SCHOOL
Johannesburg Business School
DEPARTMENT
Business Management
CAMPUS
APB
MODULE NAME
Business Management 3A. CEP Programmes
MODULE CODE
ADBM03A
SEMESTER
First
ASSESSMENT OPPORTUNITY,
MONTH AND YEAR
Supplementary Final Assessment – New
Format
July 2020
ASSESSMENT DATE
6 July 2020
SESSION
ASSESSOR
Mr J Venter
MODERATOR
Ms L Louw (Unisa)
DURATION
2 Hours
TOTAL MARKS
NUMBER OF PAGES OF QUESTION PAPER (Including cover page)
1
100
25
INFORMATION/INSTRUCTIONS:
___________________________________________________________________
•
This is an open-book assessment.
•
Read the questions carefully and answer only what is asked.
•
Answer all the questions on Blackboard.
•
The general University of Johannesburg policies, procedures and rules
pertaining to written assessments apply to this assessment.
Page 1 of 25
Supplementary Final assessment: 6 July 2020
TOTAL MARKS
ADBM03A
[100 MARKS]
QUESTION 1
When McDonald’s develops a fat fryer machine that reduces the amount of oil
used to cook French fries by 30% over its current cookers, this is an example of
which one of the following attempts to improve the organisation’s __________.
A
B
C
D
effectiveness
efficiency
planning
organising
QUESTION 2
A manager who makes a high-quality product, which customers do not want to
purchase, is said to have which one of the following?
A
B
C
D
High efficiency/low effectiveness
High efficiency/high effectiveness
Low efficiency/high effectiveness
Low efficiency/low effectiveness
QUESTION 3
When the CEO reviews the performance of the organisation in the past month’s
Profit & Loss Statement to determine if the organisation is “on track” in terms of
its sales and profitability goals, this CEO is engaged in which one of the
following functions?
A
B
C
D
Planning
Organising
Performance management
Controlling
QUESTION 4
In taking corrective action when the organisation faces unexpected disruptions
and crises, the manager is fulfilling which one of the following roles?
A
B
C
D
Control
Negotiator
Disturbance handler
Leader
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QUESTION 5
The ability to work in a team relates to the __________ skills of a manager.
A
B
C
D
technical
negotiating
conceptual
human
QUESTION 6
In order to build a sustainable environment, which one the following
components will help the manager?
A
B
C
D
Proper planning
Good leadership
Innovation and responsiveness
Customisation
QUESTION 7
The ultimate purpose of the organisation is to __________.
A
B
C
D
achieve the goals as efficiently and effectively as possible
create a nice work experience for employees
create an excellent organisation structure
make the highest possible profit
QUESTION 8
Which one of the following can be considered as common characteristics of
organisations?
(i)
(ii)
(iii)
Each organisation has a distinct purpose.
Each organisation has its own buildings.
Each organisation is composed of people.
Choose the correct answer:
A
B
C
D
(i), (ii) and (iii)
(ii) and (iii)
(i) and (iii)
(i) and (ii)
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QUESTION 9
Which one of the following can be considered as three important components of
the management process?
A
B
C
D
Planning, organising and leadership
Planning, leading and control
Planning, organising and control
Inputs, transformation and outputs
QUESTION 10
Which of the following will the management of a diverse workforce emphasise?
(i)
(ii)
(iii)
(iv)
Building a culture that supports diversity.
Putting the necessary structures, policies and systems in place that
support human resource management.
Compliance with the law regarding equity.
Providing training for employees.
Choose the correct answer:
A
B
C
D
(i), (ii), (iii) and (iv)
(i), (iii) and (iv)
(ii), (iii) and (iv)
(iii) and (iv)
QUESTION 11
Which of the following can be considered as approaches to classical
management theory?
(i)
(ii)
(iii)
(iv)
Human resources approach
Administrative approach
Scientific approach
Bureaucratic approach
Choose the correct answer:
A
B
C
D
(i), (ii), (iii) and (iv)
(i), (iii) and (iv)
(ii), (iii) and (iv)
(iii) and (iv)
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QUESTION 12
Taylor’s four principles of scientific management advocate which of the
following?
(i)
(ii)
(iii)
(iv)
Develop a science for each element of a man’s work.
Reward both teacher and worker when the worker is successful.
Scientifically select, train, teach, and develop the workman.
Cooperate with the workmen to ensure that work is being done according
to set principles.
Choose the correct answer:
A
B
C
D
(i), (iii) and (iv)
(i), (ii), (iii) and (iv)
(ii), (iii) and (iv)
(iii) and (iv)
QUESTION 13
The benefits of using motion studies include which of the following?
(i)
(ii)
(iii)
(iv)
Simplify work
Improve productivity
Plan, coordinate and track specific tasks
Reduce the level of effort required to perform a job safely
Choose the correct answer:
A
B
C
D
(i), (ii), (iii) and (iv)
(i), (ii) and (iv)
(ii), (iii) and (iv)
(iii) and (iv)
QUESTION 14
The main focus of the bureaucratic approach is which one of the following?
A
B
C
D
Establishing quota systems and bonuses.
Simplifying work and improving productivity.
Establishing organisational structures through hierarchies and levels of
authority.
Improving economic efficiency and maximising productivity.
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QUESTION 15
Which of the following are among Fayol’s fourteen principles of management?
(i)
(ii)
(iii)
(iv)
Remuneration
Written rules
Division of labour
Discipline
Choose the correct answer:
A
B
C
D
(i), (ii), (iii) and (iv)
(i), (ii) and (iv)
(i), (iii) and (iv)
(iii) and (iv)
QUESTION 16
Behavioural theories of management are concerned with which of the
following?
(i)
(ii)
(iii)
(iv)
The social and group interactions that occur in the workplace.
Understanding human needs and attitudes.
Establishing quota systems and bonuses.
Establishing hierarchies and levels of authority.
Choose the correct answer:
A
B
C
D
(i), (ii), (iii) and (iv)
(i), (ii) and (iv)
(i), (iii) and (iv)
(i) and (ii)
QUESTION 17
Which one of the following management theorists defined management as
“getting things done by other people”?
A
B
C
D
Lillian Gilbreth
Douglas McGregor
Mary Parker Follet
Henri Fayol
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QUESTION 18
Why are the Hawthorne studies important in management theory?
A
B
C
D
They investigated the effects of changes in the work environment on the
productivity and performance of factory workers.
They investigated the human relations between workers and supervisors.
They investigated the physiological needs of employees.
They investigated how employees prefer to be directed and carry out
their work.
QUESTION 19
The use of quantitative and mathematical techniques to find ways to increase
productivity, reduce costly inventory, and improve quality is known as which
one of the following?
A
B
C
D
Total quality management (TQM)
Operations management
Information management
Systems management
QUESTION 20
The assumption that workers dislike work and will attempt to avoid
responsibility, if possible, is known as __________.
A
B
C
D
Theory Z
Theory Y
Theory X
Theory W
QUESTION 21
When Apple decided to launch its new product – the iPad, into the market, it
created a need for this new technology among consumers. Which of the
following does this illustrate?
(i)
(ii)
The impact of the micro-environment on the market environment
The impact of the macro-environment on the market environment
Choose the correct answer:
A
B
C
(i) and (ii)
(i)
(ii)
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QUESTION 22
The type of competition between Mr Price and Steers is __________.
A
B
C
D
product competition
need competition
brand competition
generic competition
QUESTION 23
Clover has decided to introduce a “Breakfast on the go”-container with cereal
and yogurt for the health, time-conscious consumer. Which one of the following
environments has been considered by Clover?
A
B
C
D
Natural/physical environment
Technological environment
Economic environment
Socio-cultural environment
QUESTION 24
With the increase in petrol prices upsetting most consumers, Mango Airline has
decided to introduce a new campaign, “We pay the petrol, you fly for less”. This
has been introduced in order to encourage consumers to fly to their holiday
destinations, instead of driving there. Which of the following macroenvironmental factors were considered by Mango?
A
B
C
D
International factors
Natural/physical factors
Economic factors
Political factors
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QUESTION 25
I&J has discovered that women are juggling work and family priorities and have
less time to prepare healthy food. They have decided to introduce a new
healthy family meal pack, with fresh veggies and fish that can be baked. I&J
has therefore considered which of the following environmental factors?
(i)
(ii)
(iii)
Economic environment – inflation
Socio-cultural environment – changing role of women
Socio-cultural environment – healthier lifestyles
Choose the correct answer:
A
B
C
D
(i), (ii) and (iii)
(ii) and (iii)
(i) and (iii)
(i) and (ii)
QUESTION 26
Fluctuating tax and interest rates directly affect which one of the following
business functions within an organisation?
A
B
C
D
Human Resource function
Administrative function
Public Relations function
Financial function
QUESTION 27
Aramex, the Logistics and Transportation Organisation, is used by “Sparkling
Bride”, an online business, to deliver goods to consumers who purchase
products via their website. Aramex can therefore be classified as a(n)
__________ for the “Sparkling Bride” organisation.
A
B
C
D
agent
merchant
facilitator
competitor
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QUESTION 28
On which one of the following do the organisation’s vision and mission have a
direct impact?
A
B
C
Micro-environment
Market-environment
Macro-environment
QUESTION 29
Statistics show that 11 000 Millennial drivers (individuals born during 19791994) are entering the car buying market every day. The Ford Fiesta was
redesigned to target this ever-growing Millennial Market. Which macroenvironmental factor did Ford take into consideration for this redesign strategy?
(i)
(ii)
(iii)
Demographic
Political/Legal
Natural/Physical
Choose the correct answer:
A
B
C
D
(i), (ii) and (iii)
(ii) and (iii)
(i) and (iii)
(i) and (ii)
QUESTION 30
Organisations can make use of __________ to better manage the
organisational environment.
(i)
(ii)
(iii)
SWOT analysis & environmental scanning
ad hoc scanning
periodical scanning
Choose the correct answer:
A
B
C
D
(i) and (iii)
(ii) and (iii)
(i), (ii) and (iii)
(i) and (ii)
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QUESTION 31
Which of the following can be considered as the internal factors that influence
an individual’s perspective of right and wrong?
(i)
(ii)
(iii)
Value system and morals
Integrity
Character
Choose the correct answer:
A
B
C
D
(i) and (iii)
(ii) and (iii)
(i), (ii) and (iii)
(i) and (ii)
QUESTION 32
Ethics and ethical behaviour apply mostly to which of the following
management levels?
(i)
(ii)
(iii)
Top-level managers
Middle-level managers
First-line managers
Choose the correct answer:
A
B
C
D
(i) and (iii)
(ii) and (iii)
(i), (ii) and (iii)
(i) and (ii)
QUESTION 33
Determine which of the four forces of ethical conduct influenced the following
unethical behaviour:
•
A
B
C
D
Taking credit for work done by someone else, calling in sick in order to go to
the beach, sabotaging the work of another person and, in sales,
misrepresenting the product or service to get the sale.
Individual perspective
Societal norms and culture
Laws and regulations
Organisational practices and culture
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QUESTION 34
Which one of the four managerial guidelines to manage ethics is the manager
following in the next scenario?
•
Make front-line managers responsible for encouraging ethical conduct
during day-to-day activities.
A
B
C
D
Understand the existing ethical culture of the organisation and society.
Communicate the ethical standards to all role-players.
Use the reward system to enhance ethical behaviour.
Promote ethical leadership throughout the organisation.
QUESTION 35
Organisation ABC has nearly 1 000 employees who are just months away from
retirement. Due to the costs involved, Organisation ABC’s managers have
decided to pay full benefits ONLY after employees have put in thirty years of
work. Identify which one of the following type of approaches to ethical decision
making is organisation ABC following?
A
B
C
D
Long-term self-interest
Personal virtue
Religious injunction
Utilitarian benefits
QUESTION 36
Which one of the following approaches to ethical decision making does the
following statement refer to?
•
A
B
C
D
Whatever one decides, the outcome must increase the happiness or
decrease the misery of the greatest number of people over the long term.
Long-term self-interest
Personal virtue
Religious injunction
Utilitarian benefits
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QUESTION 37
Pharmaceutical organisations in South Africa have invested considerable
resources to carry out research as part of their CSR, into medicines that control
HIV infection and prevent it from developing into AIDS. Which of the following
two approaches do they follow?
(i)
(ii)
Shareholder approach
Stakeholder approach
Choose the correct answer:
A
B
C
(i) and (ii)
(i)
(ii)
QUESTION 38
__________ is behaviour that matches society’s accepted principles of right
and wrong.
A
B
C
D
Corporate Social Responsibility
Culture
Code of Conduct
Ethical Behaviour
QUESTION 39
Which one of the following criteria is used to evaluate corporate social
responsibility (CSR)?
A
B
C
D
Economic, legal, ethical and discretionary
Political, legal and economic
Legal and ethical
Triple bottom line
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QUESTION 40
Which of the following approaches to ethical decision making does the following
statement refer to?
•
A
B
C
D
A decision should be in line with the rights of the society as set out in the
South African Constitution.
Long-term self-interest
Moral rights
Personal virtue
Religious injunction
QUESTION 41
Which of the following can be considered as main reasons why planning is
important?
(i)
(ii)
(iii)
(iv)
(v)
Planning gives direction.
Planning reduces the impact of uncertainty.
Planning increases the income of the organisation.
Planning minimises lost time and wasted resources.
Planning is necessary for control.
Choose the correct answer:
A
B
C
D
(i), (ii), (iii), (iv) and (v)
(i), (ii), (iv) and (v)
(ii), (iii), (iv) and (v)
(iii), (iv) and (v)
QUESTION 42
To increase market share with 4.7% by 2020 is an example of which one of the
following?
A
B
C
D
marketing goal
tactical goal
strategic goal
mission
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QUESTION 43
Official statements of an organisation, and what it wants its various
stakeholders to believe, refer to its __________.
A
B
C
D
real goals
strategic goals
mission
stated goals
QUESTION 44
The responsibility to develop strategic goals lies with which one of the
following?
A
B
C
D
All management levels
Top-level management
Middle-level management
Lower-level management
QUESTION 45
A procedure can be described as __________.
A
B
C
D
a general guideline
a specific action to perform
a precise series of steps to follow
a guideline for a unique situation
QUESTION 46
A standing plan refers to __________.
A
B
C
D
a plan to meet the needs of a unique situation
defining what a department must do to implement the strategic plan
the official statement of what the organisation wants its stakeholders to
believe
guidelines for activities that are performed repeatedly
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QUESTION 47
The second step in the planning process is to __________.
A
B
C
D
establish goals
identify the problem
identify why planning is necessary
identify the future desirable state
QUESTION 48
A rule can be described as __________.
A
B
C
D
a general guideline
a specific action to perform
a precise series of steps to follow
a guideline for a unique situation
QUESTION 49
The implementation of the plan is the __________ step in the planning process.
A
B
C
D
last
sixth
fifth
seventh
QUESTION 50
When decision makers construct simplified models that extract the essential
features from a problem without capturing all the complexities of a problem,
they are acting under which one of the following?
A
B
C
D
Bounded rationality
Unbounded rationality
Uncertainty
Heuristics
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QUESTION 51
A(n) __________ decision made by the __________ manager for Bernard’s
Bakery would be whether to order more coffee for next week. Stock and sales
data will show when it needs to order more supplies.
A
B
C
D
strategic; top
tactical; middle
operational; first-line
tactical; first-line
Read the scenario and then answer Questions 52 to 54
Decision making
Josef has noticed that the people within his organisation make decisions in very
different ways. Kintlo is rational and has a low tolerance for ambiguity. She is efficient
and generally makes decisions that are applicable to the short term. Baphile tends to
be very broad in his outlook and considers many alternatives before making a decision.
He generally focuses on the long term. Regine thinks intuitively and works well with
others. She is open to suggestions and concerned about her co-workers. Josef himself
wants to have complete information before making a decision and always carefully
considers many alternatives.
QUESTION 52
Josef’s decision-making style can be characterised as __________.
A
B
C
D
analytical
directive
conceptual
behavioural
QUESTION 53
The directive style of decision-making is used by __________.
A
B
C
D
Josef
Kintlo
Regine
Baphile
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QUESTION 54
The conceptual style of decision making is used by __________.
A
B
C
D
Josef
Kintlo
Regine
Baphile
QUESTION 55
The following __________ decision, are made by the __________ level
management of Bernard’s Bakery: The decision whether to open earlier in the
morning or on Saturdays to attract new customers. Managers would want
research data on potential customer numbers to help them decide if opening
hours should be extended.
A
B
C
D
strategic; top
tactical; middle
operational; first-line
operational; middle
QUESTION 56
When the decision-making condition changes from certainty to risk, the type of
decision a manager must make changes from __________ to __________.
A
B
C
D
adaptive; innovative
routine; innovative
routine; adaptive.
adaptive; routine
QUESTION 57
In the decision-making process known as bounded rationality __________.
A
B
C
D
the final choice maximises economic payoff
the final choice minimises economic payoff
the first choice that is “good enough” is chosen
all “good enough” choices are selected
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QUESTION 58
If the problem and alternative solutions are known and well defined, the
condition under which it is made is ___________ and the type of decision is
a(n) _________ decision.
A
B
C
D
uncertainty; adaptive
risk; innovative
risk; adaptive
certainty; routine
QUESTION 59
A manager is researching a potential product and thinks that the market is
growing, and, as part of the manager’s research, he/she finds information that
supports this belief. Which one of the following types of biases may have
influenced the manager’s decision?
A
B
C
D
Confirmation bias
Availability bias
Representation bias
Self-serving bias
QUESTION 60
Jozi Bafana uses a decision-making style characterised by low tolerance for
ambiguity and a rational way of thinking. They generally turn out to be fast
decisions of a short run nature. Which one of the following styles does Karen
use?
A
B
C
D
Analytic
Conceptual
Directive
Behavioural
QUESTION 61
Effective and efficient planning, specifically in a dynamic environment, means
developing plans that are specific and __________.
A
B
C
D
significant
economical
legal
flexible
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QUESTION 62
Which one of the following is a dysfunctional aspect of planning?
A
B
C
D
Plans can be developed for a dynamic environment
Planning is a good replacement for intuition
Formal planning can lead to a success groove that may lead to failure
Planning is only focused on the immediate competition
QUESTION 63
To develop commitment as a step in the planning process, involves which of
the following?
(i)
(ii)
(iii)
Understanding the necessity of goals
Allowing employees to participate in goal setting
Identifying the necessity of planning
Choose the correct answer:
A
B
C
D
(i) and (iii)
(ii) and (iii)
(i), (ii) and (iii)
(i) and (ii)
QUESTION 64
Jean Mboya tends to always look at the broad picture and likes to look at many
alternatives. He focuses on the long term and looks for creative solutions.
Which one of the following decision–making styles does he prefer?
A
B
C
D
Analytic
Conceptual
Directive
Behavioural
QUESTION 65
Which one of the following can be regarded as three important components of
the management process?
A
B
C
D
Inputs, transformation and outputs
Planning, organising and leadership
Planning, leading and control
Planning, organising and control
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QUESTION 66
Office managers can also be referred to as which one of the following?
(i)
(ii)
(iii)
(iv)
Middle managers
First-line managers
Top managers
Supervisors
Choose the correct answer:
A
B
C
D
(i), (ii), (iii) and (iv)
(i), (ii) and (iii)
(i), (iii) and (iv)
(ii) and (iv)
QUESTION 67
Which of the following can be regarded as Mintzberg’s managerial roles?
(i)
(ii)
(iii)
(iv)
Figurehead
Liaison
Resource allocator
Intrapreneur
Choose the correct answer:
A
B
C
D
(i), (ii), (iii) and (iv)
(i), (ii) and (iii)
(ii), (iii) and (iv)
(ii) and (iv)
QUESTION 68
Which of the following can be regarded as Mintzberg’s informational role?
(i)
(ii)
(iii)
(iv)
Liaison
Monitor
Spokesperson
Disseminator
Choose the correct answer:
A
B
C
D
(i), (ii), (iii) and (iv)
(i), (ii) and (iii)
(ii), (iii) and (iv)
(ii) and (iv)
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QUESTION 69
The ability to analyse and diagnose a problem situation in distinguishing
between cause and effect is called __________.
A
B
C
D
human skill
negotiating skill
technical skill
conceptual skill
QUESTION 70
By which of the following was the foundation of the development management
theory characterised?
(i)
(ii)
(iii)
(iv)
Trade by barter
The industrial revolution
The establishment of factories
Mass production of goods
Choose the correct answer:
A
B
C
D
(i), (ii), (iii) and (iv)
(i), (ii) and (iii)
(ii), (iii) and (iv)
(ii) and (iv)
QUESTION 71
Who is considered to be the mother of modern management?
A
B
C
D
Mary Parker Follet
Elaine Whitney
Lillian Gilbreth
Dorothy McGregor
QUESTION 72
How did the industrial revolution change organisations and jobs?
A
B
C
D
It improved trade by barter.
It made people form trade guilds.
It brought about small, close-knit, and self-organised work groups.
It brought about the establishment of factories that housed unskilled
workers who operated sophisticated machines.
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QUESTION 73
Henri Fayol is famous for which of the following?
(i)
(ii)
(iii)
(iv)
Developing scientific management
Establishing quota systems and bonuses
Developing the fourteen principles of management
Developing administrative management
Choose the correct answer:
A
B
C
D
(i), (ii), (iii) and (iv)
(i), (iii) and (iv)
(i), (ii) and (iii)
(iii) and (iv)
QUESTION 74
The micro-environment incorporates which of the following?
(i)
(ii)
(iii)
The mission and goals of the business
The business functions and resources
The staff
Choose the correct answer:
A
B
C
D
(i), (ii) and (iii)
(i) and (iii)
(ii) and (iii)
(i) and (ii)
QUESTION 75
The market environment comprises of different market types. The CANSA
association can be classified as which one of the following markets?
A
B
C
D
Consumer market
Industrial market
Resale market
Institutional market
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QUESTION 76
Approximately __________% of every rand spent by an organisation, goes
towards supplier purchases.
A
B
C
D
30
70
60
20
QUESTION 77
Which of the following can be regarded as functional departments within an
organisation?
(i)
(ii)
(iii)
(iv)
Purchasing function
General Management
Intermediary function
Administrative function
Choose the correct answer:
A
B
C
D
(i), (ii), (iii) and (iv)
(i), (ii) and (iv)
(i), (ii) and (iii)
(iii) and (iv)
QUESTION 78
Hi-Fi Corporation decides to simplify their product packaging, by minimising all
plastic material and, instead, using recyclable cardboard to protect and
transport their products. Which macro-environmental variable triggered this
strategy?
A
B
C
D
Economic
Socio-cultural
Physical/Natural
Technological
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Supplementary Final assessment: 6 July 2020
ADBM03A
QUESTION 79
A SWOT Analysis can be used to __________.
(i)
(ii)
(iii)
Identify external opportunities and threats
Identify internal strengths and weaknesses
Control the macro-environment
Choose the correct answer:
A
B
C
D
(i), (ii) and (iii)
(i) and (iii)
(ii) and (iii)
(i) and (ii)
QUESTION 80
The characteristics of the business environment include which one of the
following?
A
B
C
D
Uncertainty, interrelatedness and stability
Interrelatedness, simplicity and certainty
Unpredictability, uncertainty and instability
Unpredictability, certainty and stability
END OF ASSESSMENT
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