Case study Tình huống kinh doanh: • Trong bối cảnh hậu Covid và người tiêu dùng duy trì thói quen tiêu dùng quan tâm đến sức khỏe. Nhờ đó, ngành hàng Sữa trái cây được hưởng lợi. • Taka là một doanh nghiệp nước giải khát lớn trên thị trường Việt Nam, nhưng doanh thu năm 2022 trong ngành hàng này bị giảm so với năm ngoái. • Sau khi kiểm tra dữ liệu nội bộ, phòng Kinh Doanh phát hiện hoạt động kinh doanh vẫn đang tốt ở khu vực phía Nam nhưng giảm ở những khu vực còn lại. Giả thuyết đặt ra là do là sức mua người tiêu dùng của Taka ở những khu vực này bị giảm. Câu hỏi kinh doanh: • TAKA cần làm gì để phục hồi tăng trưởng doanh thu trong năm 2023? Vai trò: • Là một chuyên viên phân tích dữ liệu tại NielsenIQ, bạn hãy tư vấn cho Taka về câu hỏi kinh doanh trên. © 2023 Nielsen Consumer LLC. All Rights Reserved. 1 Tình hình kinh doanh bán lẻ của ngành hàng và Taka Value Sales (Bil. VND) WTD Distribution VIETNAM (OFFLINE) Value Sales (Bil. VND) VIETNAM (OFFLINE) JUICE MILK TAKA TAKA JUICE MILK By REGIONS TAKA By FLAVORS FY 2021 FY 2022 FY 2021 FY 2022 FY 2021 FY 2022 FY 2021 FY 2022 FY 2021 FY 2022 Vietnam 5,600 6,800 3,620 3,200 50 48 Orange 1,650 2,540 1,200 800 TT Off North 1,500 1,350 1,100 900 23 15 Strawberry 1,600 1,400 1,200 900 TT Off Central 750 850 420 350 44 30 Grape 750 1200 500 700 TT Off South 2,200 2,950 1,250 1,450 30 30 Fruit Mix 740 600 500 320 MT Vietnam 1,150 1,650 850 500 50 50 Others 860 1,060 220 480 Source: NielsenIQ Retail Audit ending DEC’22 © 2023 Nielsen Consumer LLC. All Rights Reserved. 2 Vietnam economy rebounds after Covid battering, yet is expected to decelerate in 2023 Certain headwinds are anticipated in 2023 given global recession and looming inflationary pressures VN – GDP yearly growth vs. YA Catalysts to fragile times “ 31.2% 18.7 Manufacturing enterprises in VN expect that their businesses would be more difficult in Q1’23 9.1 6.6 4.1 2.7 3.5 3.5 2.8 3.2 0.6 1.8 3.2 4.5 Global economic pessimism 8.0 6.7 6.2 5.3 5.4 6.0 6.2 6.8 7.1 7.0 6.5 2.9 ▪ Global economy downturn: GDP growth to slow from +3.2% in 2022 to +2.7% in 2023(F) ▪ ▪ Exports: -6.8% in Q4’22 given declining new orders ▪ Labour: 630,000+ workers impacted in Sep-Nov’22 Business: 143,200 enterprises out of the market in 2022 (+19.5% vs YA) 2.6 GDP CPI 2023(F) 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 Consumer Concerns ▪ Rising cost of livings: transportation, F&B, renting housing ▪ Household financial concerns: 74% VN consumers feel their worse than pre-Covid Source: GSO – 2023(F) is upon National Assembly | IMF, Multiple local sources | Kinh tế Việt Nam 2023 nhìn từ 4 điểm nhấn vĩ mô trong quý 4/2022 (nguoiquansat.vn) | NielsenIQ 2022 Consumer Outlook Survey (Vietnam - Mar’22) © 2023 Nielsen Consumer LLC. All Rights Reserved. 3 Consumers are expected to shift their budgets from wants to needs Foods & Dairy is central to 2023 spending intentions while discretionary under less consumer scrutiny if price increase VN – FMCG by Super-categories APAC – Consumers’ states of saving Value % Share & Value % Chg in 2022 vs YA % respondents – “Doing this more often” Groceries & household items to SPEND MORE this year FMCG (17.5%) 22.1 19.8 17.7 20.9 Beer (38.7%) 18.3 NA Beverage (22.5%) 17.9 18.7 19.7 Cigarette (16.6%) 14.0 14.7 2.3 1.0 11.8 10.3 14.5 13.9 13.8 Baby Care (-6.6%) 1.7 Milk Bases (3.7%) 42% 40% 40% Fruits & Veg. Health & Wellness Fresh meat Dairy 39% 33% Home essentials Personal/ Beauty Care 2.2 15.3 13.5 Staple Food (5.4%) 10.7 45% 11.8 10.5 7.4 7.4 8.0 6.4 6.3 6.6 6.5 6.6 6.6 6.6 6.2 2019 2020 2021 2022 8.1 Impulse Foods (17.6%) Home Care (16.2%) Personal Care (11.2%) Items to SPEND LESS/ STOP BUYING if prices rise in the next 3 months 36% 34% Snacks and Confectionery items Alcoholic beverages Source: NielsenIQ 2023 Consumer Outlook Survey, Dec 2022 | Change in spending calculated by subtracting % of respondents who are spending less from % of respondents who are spending more © 2023 Nielsen Consumer LLC. All Rights Reserved. 4 Within Milk-bases, RTDM shows good growth in 2022 VietNam - Milk Bases - Value % Share VietNam - Milk Bases - Value % Chg YA 2021 8.2 7.5 1.0 Milk Base 47.0 48.0 SWEETENED CONDENSED MILK 35.7 9.2 8.8 2021 2022 -4.6 1.2 MILK SYN. HEALTHY FOOD DRINKS 3.7 4.8 READY-TO-DRINK MILK 35.6 2022 6.0 0.5 -0.6 4.0 -1.5 © 2023 Nielsen Consumer LLC. All Rights Reserved. 5 Consumers prefer a larger size to deal with rising prices But for consumers who are not willing to spend, they sought out price promotions FMCG – Volume & Unit growth 2022 vs. YA APAC – Upsizing & Promotion By super categories (Vol % Growth | Unit % Growth) % respondents Unit % Growth Downsizing 28% Beer (+25 | +25) Prefer that manufacturers offer them a bigger value pack/ economy size N/A Beverage (+21 | +19) Cigarette (+10 | +9) 37% Impulse Foods (+12 | +8) Milk Bases (+0 | -1) Home Care (+10 | +6) Staple Foods (-2 | -5) Personal Care (+8 | +2) Baby Care (-7 | -13) Volume % Growth Total APAC value sales was a result of price promotion in FY21 Upsizing Source: NIQ Advanced Analytics – Everyday Pricing Analytics & Consumer Outlook Survey – APAC (Australia, Singapore, South Korea, Thailand, & India) , June 2022 . © 2023 Nielsen Consumer LLC. All Rights Reserved. 6 In APAC, omni-shoppers leads to stabilization of E-commerce In Vietnam, MT & TT Rural remain importance to secure, along with the gradual OOH recovery benefits F&B APAC – FMCG – Channel landscape VN – FMCG – Channel landscape Value % Contribution Value % Contribution & Growth 2022 vs. YA Value % Chg (2022 vs 2021) Other 7.5 20.3 7.3 21.1 6.9 21.1 64% of APAC 6.9 6.2 5.7 6.2 consumers claimed to be omni-shoppers TT On Rural 36.3 Online 37.3 39.9 38.2 TT Off Rural 31.1 Traditional Trade CVS/Minimarket Hyper/Super 17.3 23.8 2020 32.8 33.6 17.0 17.1 21.8 21.4 2021 2022 Growth mainly in: China, Hongkong, Indonesia, Philippines, Vietnam Growth in SEA markets: Malaysia, Philippines, Singapore, Thailand 14.1 29.5 28 11.6 8.8 12.2 29.6 29.3 27.9 13.2 15.2 16.3 15.5 2019 2020 2021 2022 13 TT On Urban 63 TT Off Urban 12 MT Vietnam 11 Source: Retail Measurement Service 2022, CPS 2022 © 2023 Nielsen Consumer LLC. All Rights Reserved. 7