UMKHANDLU WASEKHAYA IMPENDLE
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REFERENCE:ICT Report
DATE: 31 May 2023
ENQUIRIES: A Mkhize
File Reference:
FOR Perusal
Author: Senior : Information Communication Technology
Acting Corporate Services (ACS) – 31/05/2023
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SUBJECT: Overview of Websmart CC Current Scope for Internet Services
1. PURPOSE
1.1 To apprise Accounting Officer and Manco about current expired contract of Internet
services Provider (ISP) Websmart cc at the municipality.
1.2 To consider the Re- Advertisement of the services the correct Legal SCM process.
1.3 To provider a scope overview of the current internet services out of contract.
1.4 Monthly payment towards the services according to the SLA.
2.
2. Background
2.1 Websmart CC current contract expired with municipality in January 2019.From
February 2019 until now 16 March 2023.
The municipality has been incurring irregular expenditure from Websmart from 2019 till
2023 due to the fact the municipality has been utilising the services without a legal
contract.
3. REPORT on in Scope for Websmart.
3.1. The current scope for Websmart and responsibility is the main building suppling
internet services at a speed of 10Meg bits per second (Mbps) Websmart has also suppling
the Library services with internet services. Websmart current wireless infrastructure is
configured with Thuong centre ,Websmart is also suppling staff members with free internet
services Websmart is also suppling none paying fee schools with free internet, famers also
in the Boston area Ward 4 are receiving internet services from Websmart at a fee.
Websmart also provide more of a troubleshooting role onsite and Hybrid remote support.
3.2. Websmart is the only supply for internet feed to the municipality should Websmart go
down it means the municipality will be without internet until they have resolved all the
technical issue. Without a secondary link( backup) the municipality is at a risk.
Out of Scope but required services
Cyber Security services firewall management with weekly reporting on intrusion from cyber
attacks from Hackers.
Internet utilization reporting for specific IP addresses.
4. RECOMMENDATION
IT IS RECOMMENDED THAT: Accounting Officer with Management Committee
5.1 Re-Advertise the Internet Services to follow SCM Bid procurement procedures.
5.2 Sign a SLA extension with Websmart and stick to regular payment of services provider.
5.3 While the process is unfolding consider a backup option to mitigate service risk
interruption.
5.4. Consider beefing up our network cyber security.
IT datacenter disaster Report
According to the municipality approved disaster recovery policy ,the server
room/datacenter is the most vulnerable and critical place for all ICT equipment’s.
Also stipulated in the policy in the even of a disaster these are the procedure we
should be following
The following decision statement must be used to determine the strategy to be
followed when responding to a disaster:
Service Affected State
Duration
Strategy
Internet and or
Not accessible
3 days
Use backup 3G router or
Email
other service
Domain
Hardware failure
2 Days
Log call with IBM or HP
Controller
/damage
Any and or All
Loss
through Permanent
Replace and restore from
disaster event
backup
SAGE/PASTEL
System crash
2 days
Call Sage/Camelsa to restore
system and replace hardware
Since the municipality only has a primary site as a production environment and no
offsite for facility we are even more prone to total system disaster
As it stands the municipality does not have a generator or UPS for Power outages
disaster this creates a problem and serious damages for our equipment that resides
in the datacenter. The municipality has invested over a 1 million rand on the IT
datacenter for past 7 years
Currently the municipality only has one SLA services with CCG /Camelsa but only for
the software recovery the hardware replacement there are no SLA in place for
replacement.
Our current serve is out of warranty and SLA services contracts.
These constants power outage have cause damages to the server network
infrastructure, if we don’t start with the preventative strategy next time their wont
systems working which could result in system downtime for long period of time.
ICT recommends that Manco take a decision to procure a UPS & Generator , we also
recommend the review of establishing SLA’s for all other IT hardware/Infrastructure vendors,
alignment of the Disaster recovery policy with the current trends cloud based technologies as
a
backup
plan
for
future
disasters.
Printing Services
Due to the expired contracts the municipality printing services have been
interrupted from shortages of cartridges toner. The Papercut Software also
affected by Network Challenges the municipality is facings.