Slide 3: OCCUPATIONAL HEALTH AND SAFETY PERFORMANCE Bullet 1: The main areas focused for managing risks were manual handling, incident reporting and workplace violence. Bullet 2: 40% increase in Safety Risk Reports Forms in which 30% were reported for occupational violence. Bullet 3: Workplace violence against workers also increased by 53% which is a threat to all workers in the organization. Bullet 4: Manual handling was the main reason behind majority of the injuries caused in BAC. Bullet 5: Manual handling trainings were therefore given to all the members of BAC Bullet 6: 101 health safety issues were recorded in which 15 were very severe SLIDE 4: OCCUPATIONAL HEALTH AND SAFETY PERFORMANCE RECOMMENDATIONS Bullet 1: Manual handling should be improved on with new aids and methods Bullet 2: Occupational violence should not be encouraged and communication must be enhanced between workers to avoid it. In case of disobedience, harsh punishment should be given. Bullet 3: Violence by clients against workers discourages proper service by the workers, hence proper protection and insurance should be given to the employees. SLIDE 5: ACCIDENTS AND INJURIES Bullet 1: A total of 101 occupational health and safety injuries were reported in 2019 which was an alarming number. Bullet 2: 47 of these injuries were Loss Time Injury which meant the victim lost ability to perform regular activities for certain period of time leading to absenteeism while 15 led to severe injuries which lasted for more than 60 days Bullet 3: Manual handling caused the highest injuries among other accidents which accounts up to 46%, followed by being hit by a moving object at 21% and trips, slips & falls at 16%. Bullet 4: 254 Safety Risk Reports Forms were filed in 2019 which is a high number of reports with regard to risks and accidents. SLIDE 6: RECOMMENDATIONS FOR ACCIDENTS AND INJURIES Bullet 1: With the help of reports and feedbacks, high risk areas can be identified and proper signs can be placed near the areas so people take caution while approaching these areas. Bullet 2: As manual lifting is the most injury-prone area of activity; it should be emphasized with proper equipment’s and know-how. Bullet 3: Safety and wellness plans should be incorporated where hazardous behaviour and practices should be discouraged. Bullet 4: Employees along with the management should be educated on reducing risks of accidents from any possible threat and also given first-aid medical training for immediate action in case of accidents. SLIDE 7: WORKER COMPENSATION Bullet 1: There are Workers Compensation insurer that inspect the risks and hazards in several of the facilities. Bullet 2: The BAC facilities have given manual handling training along with providing posters for mitigating accidents and injuries. Bullet 3: New equipment's have been given to the staff handling the patients for lifting patients due to high number of reported accidents and injuries due to manual handling. Bullet 4: The management has encouraged injury and hazard reporting without mentioning their actual names to prevent social stigma from others. Bullet 5: A guard has been posted in every facility for worker safety. SLIDE 8: WORKER COMPENSATION RECOMMENDATIONS Bullet 1: Worker compensation insurers that inspect several of the facilities should also be tasked with inspecting areas that are prone to accidents as well as areas that have been suggested to be of high risk. Bullet 2: With regard to the high occupational violence reports, teamwork needs to be encouraged within the employees for better understanding and cooperation. Bullet 3: Workers that show resilience and patience towards clients and colleagues and who demonstrate competence without accidents and good impression on clients should be rewarded to encourage growth. Bullet 4: Guards will be the first to assist any person in times of accidents so they should be given adequate training and education on first aids and risk management. SLIDE 9: ORGANIZATIONAL CULTURE Bullet 1: The BAC sets goals at the start of a session and then measure how much they were able to achieve those goals by the end of the year. One of these examples is the failure of the organization to meet 75% on improvement of workplace injuries and their severity. Bullet 2: The BAC has recorded and presented the achievements it was able to make and how it was only able to accomplish 65% of the target. Bullet 3: The organization takes into consideration its stakeholders and members taking feedbacks and suggestions from them. Bullet 4: Team culture and mutual care that the workers and clients have are strong which makes a good environment for rendering healthcare services in BAC according to the CEO. Bullet 5: Incident and hazard reporting had to be done anonymously due to stigma created amongst the staff of BAC. SLIDE 10: ORGANIZATIONAL CULTURE RECOMMENDATIONS Bullet 1: Occupational violence must be discouraged by enforcing camaraderie amongst the workers and punishing those who disturb the peace. Bullet 2: BAC have clearly outlined its achievements along with its shortcomings and how it was only able to achieve 60% of the target, however why it is so should also be investigated and worked on. Bullet 3: Digital feedback systems can be introduced in this modern era of technology for faster and more convenient relaying of messages from the clients and workers to the management. SLIDE 11: CONCLUSION Bullet 1: By creating a feedback and report culture which also preserves anonymity of the reporter, clarity and transparency of the system is improved. Bullet 2: It is alarming to see that violence cases against and within workers of BAC is high and needs to be looked into with strictness. Bullet 3: Workers that consistently perform well should be awarded for their excellence. Bullet 4: Only 65% of the goals set have been met which is quite low and the reasons have not been stated and need to be looked into. Bullet 5: BAC includes its staff and client in decision making through its feedbacks and reports which help the organization make sounder decisions.