INTERNET BANKING SWE 2007 - Software Construction and Maintenance REVIEW - I TEAM MEMBERS Nishanth J – 21MIS1012 Abdul Rahman I – 21MIS1026 Diya Shree Sadineni – 21MIS1126 Harini V V – 21MIS1164 TEAM MEMBER CONTRIBUTION Problem Statement - Harini Abstract - Harini Project Objectives - Abdul Rahman I Introduction - Abdul Rahman I Literature Survey • Research 1 - Abdul Rahman I • Research 2 - Abdul Rahman I • Research 3 - Nishanth • Research 4 - Nishanth • Research 5 - Nishanth • Research 6 – Diya Shree • Research 7 - Diya Shree • Research 8 - Diya Shree • Research 9 - Harini • Research 10- Harini References AGENDA Problem Statement Abstract Project Objectives Introduction Literature Survey References 5 PROBLEM STATEMENT Internet banking project object is to maintain the user/customer details, manages the user data and their money deposit, withdraw, transactions. Manages includes updating user details, checking received transactions, send transactions and updating the login and transaction password. This project reduces the manual work instead of transactions. These all things make the user account more secure. The user must use the password to perform/use any action/module. For transactions purpose one must have to use the transaction password. And for withdraw and deposit purpose only password is required. And it makes the easy task the monitor the account for a user. 6 ABSTRACT Internet banking refers to system that enables bank customers to access account, bank products and services. The major concern for an Internet -banking is the ‘security’ This will be accessible to all customers who have a valid Account number and Password. There was a time when the only way to open a bank account was in person. But now, using this GUI application it is possible to complete the enrolment from start to end within minutes. It provides secure access to the account and bank services in a user-friendly interface. It provides the greater opportunity to interact with Account holder. The main aim of the project is transfer money to another account, change password, check account balance, transaction history etc. One called Login Password and the other called transaction password. By using login password, the customer can login to be account and we can perform only some (limited) operations like viewing A/C balance and personal details etc. 7 PROJECT OBJECTIVES The objective of implementing an internet banking system is to provide customers with convenient and secure access to their financial accounts and services through online platforms. The project aims to leverage technology to transform traditional banking processes and enhance customer experience while achieving the following specific objectives: 1.Convenience and Accessibility: 2.Enhanced Customer Experience 3.Operational Efficiency 4.Security and Data Protection 5.Financial Inclusion: 6.Scalability and Future-Readiness 8 INTRODUCTION Internet banking, also known as online banking or e-banking, refers to the provision of banking services and the management of financial transactions through digital platforms accessible via the internet. Internet banking offers a multitude of benefits to both customers and financial institutions. For customers, it provides convenience, as they can perform transactions and access banking services at any time, without the need to visit a physical branch. It enables users to check account balances, view transaction history, transfer funds between accounts, pay bills, apply for loans, and manage investments with just a few clicks. 9 INTRODUCTION While internet banking offers numerous advantages, it also presents challenges and considerations. These include the need for robust security measures, customer education on safe online banking practices, addressing concerns related to privacy and data protection, and ensuring accessibility for all customers, including those with limited digital literacy or access to technology. In conclusion, internet banking has revolutionized the banking industry by providing customers with convenient, secure, and efficient access to financial services. It has transformed the way individuals and businesses manage their finances, offering a wide range of features and functionalities that enhance customer experience and operational efficiency. As technology continues to advance, internet banking is poised to play an increasingly vital role in the future of banking and financial services. LITERATURE SURVEY 11 Research 1: An analysis of Internet banking offerings and its determinants in India. Internet banking has remained a difficulty of numerous studies all over the global. However there has been a literature hole on internet banking in India. The motive of this literature paper is to help fill widespread gaps in understanding approximately the net banking in India. The paper presents data, drawn from a survey of industrial banks’ net web sites, at the quantity of banks that provide internet banking and on the products and offerings they provide. The survey results screen that, throughout the duration of July 2008, eighty two banks in India had net sites out of which 51 allowed transactions be initiated thru the net in one or the alternative form which represents almost 62 percentage of overall sample. 12 Research 1: An analysis of Internet banking offerings and its determinants in India. Most of the marketplace is still untapped in India. The space exists due to low adoption of internet banking by using antique personal quarter and overseas banks. Private sector banks especially new personal banks and overseas net banks lead public region internet banks in supplying a extensive range and extra advanced services of internet banking. As maximum of the banking establishments in India have only lately began to provide internet banking, there is a lot of scope for those establishments to expand their net banking offerings to have a more state-of-the-art purchaser base. It ought to also be remembered that most effective quantity of services will now not serve the motive, except it is accompanied via first-rate additionally. 13 Research 2: Measuring Service Quality of Internet Banking Portal in India. This empirical research gives reliable and valid scale for measuring internet banking portal carrier exceptional. The scale of internet banking portal service quality were measured and verified the usage of confirmatory factor evaluation. Ten dimensions are recognized and those are data first-rate, web site design, ease of use, reliability, protection and privacy, interactive interrogation, personalization/customization, simple provider exceptional, different monetary merchandise’ provider first-class and delivered values. Course analysis changed into used to discover which of the size have impacts on the overall internet banking portal provider great. It become concluded that added values, ease of use, personalization/customization, web site design, interactive interrogation and other monetary merchandise' service great have sizeable impact on overall internet banking portal carrier best. This suggests that they are important dimensions for measuring or predicting net banking portal carrier fine. 14 Research 2: Measuring Service Quality of Internet Banking Portal in India. Introduced values and different economic merchandise’ service first-rate are important dimensions of net banking portal service first-class due to the fact internet banking portal’s appeal or attractiveness relies upon on whether or not complementary internet banking portal offerings (apart from popular banking products) are to be had. Their availability allows one-forestall banking. 15 Research 3: Internet Banking Trends in India: Evolution, Challenges and Opportunities. With the time, the concept of internet banking has got interest in the Indian context. Maximum of the banks have already applied the e-banking facilities, as these center’s are beneficial to each banks as well as consumers. The banks are facing many demanding situations and plenty of possibilities are available with the banks. Many financial innovations like ATMs, credit playing cards, RTGS, debit playing cards, cellular banking etc. Have completely modified the face of Indian banking. For this reason, there may be a paradigm shift from the vendor's marketplace to customer's marketplace inside the industry and sooner or later it affected on the bankers level to trade their technique from "conventional banking to convenience banking" and “mass banking to elegance banking". The shift has also increased the degree of accessibility of a common man to financial institution for his type of wishes and necessities. In future years, e -banking will no longer best be acceptable mode of banking but can be favored mode of banking. 16 Research 4: The Impact of Internet Banking on Financial Performance of Selected Commercial Banks in India. The study attempts to look at the effect of internet banking on financial institution’s financial performance. Five non-public zone industrial banks of India had been decided on based on market capitalization. The take a look at famous that for those 5 decided on banks the effect of internet banking on economic performance of the financial institution is varied (positive and negative) and it's far insignificant. Most effective in case of Kotak Mahindra bank, the connection is nice and full-size. Similarly, the scope of this study changed into constrained to selection of five private quarter industrial banks further have a look at may be performed by using thinking about a larger sample length or event it could be based on the evaluation of public and personal business banks of India. Furthermore, other monetary signs can be used for the greater comprehensive outcomes. 17 Research 5: Determinants of Young Consumers' Intention to Use Internet Banking Services in India. This research has centered to research the factors affecting behavioral intentions of young Indians' use of banking services. A survey changed into used to gather data through convenience sampling method and the regression analysis changed into employed to investigate the information. The outcomes of this study showed that PU, PEOU, PR, consider, social have an effect on and self-efficacy have a huge direct have an impact on customers’ BI to undertake internet banking. Banks should better understand their consumers of IBS, phase them and respond speedy and strategically to marketplace developments in client-centric approaches. The banks should adopt multi -degree segmentation; the young knowledgeable and excessiveincome groups of clients might be targeted first to interchange to internet banking system. The findings of this take a look at additionally provided several crucial implications for internet banking system practitioners and researchers. 18 Research 6: Technology Impact On E-Banking Towards Customer Satisfaction In Public & Private Sectors Bank . This research paper ambitions make an unique contribution to the existing knowledge by way of investigating the impact of customer satisfaction on net banking in Vellore district, accompanied by core offerings, hassle decision, fee saved, convenience and risk and privacy concerns had been the primary factors that strongly affect the general pleasure of on line customers. On the different hand, characteristic availability and consumer extension were determined to reasonably affect the overall delight of customers the usage of on line or E- banking services. In order top remote purchaser satisfaction, it's miles predictable for banks give due emphasis to all the above-mentioned factors. In last, the researcher would love to feature that a proactive and creative approach via banks, for example, presenting purchaser training re: net banking and friendly customer support will assist enhance the customer self belief, and in the end typical purchaser pleasure. 19 Research 7: An Analysis of e-Banking Services offered by Public Sector Banks in India The subjective analysis, comparative study of different functionalities involved in e-banking domain and respective support available from existing e-banking services offered by public sector banks in India have revealed the following observations: • Almost all the public sector banks offer traditional banking services (e.g. fund transfer, balance enquiry etc.) through e-banking. • All the public sector banks offer almost similar extent of e-banking services. • India is a growing economy with many multinational units in operation. But it is observed that the e-banking services provided by public sector banks do not support multinational location activities. This concludes that there exists a scope for public sector banks to distinguish themselves through their e-banking offerings. International offering of ebanking services also provides another opportunity for them to enhance their existing services. 20 Research 8: Problems and Prospects of e-banking in India In the past few years, the Indian banking sector has completely transformed. The banks are facing many challenges and many opportunities are available with the banks. Many financial innovations like ATMs, credit cards, RTGS, debit cards, mobile banking etc. have changed the face of Indian banking sector. But still there is a need to have more innovative solutions so that the challenges faced by the e-banking can be solved and opportunities can be availed efficiently by the banks. However e-banking has completely changed the face of the Indian banking industry. 21 Research 9:Trends in E-Banking: A Study on Indian Banking Scenario The digitalization of Indian banking systems faces a lot of challenges and stands for developing. The greatest emphasis has been placed by the banking for the improvement of electronic services, fund transaction facilities, and other services in e-banking. The paper concludes that many changes is taking place with technology and helps to show trends in e-banking. This creates drastic changes in banking industry. Thus, even though IT management is a challenging task in future banking. The paper identifies that there was a maximum growth in atm and debit cards transaction. Giving some more importance for other channels leads good profitability also. Giving 24X7 services of ATM gives more competition between public and private sector banks. Hence leads to customers loyalty and derived safety also. 22 Research 10: PRESENT STATUS OF E-BANKING IN INDIA: CHALLENGES AND OPPORTUNITIES Digitalization has become conclusive for the banking sector in India, which plays a major role in providing better services to customers. Internet banking is one of the most significant banking channels that allow consumers to do many transactions, either financial or non-financial through a bank's websites. The various services offered are Internet banking, SMS banking, ATMs, mobile banking, e-cheques, UPI, and debit/credit cards. In today's world of globalization, e-banking is a significant aspect of the development of the banking sector by solving major issues, challenges faced by e-banking. The Indian banking industry can develop customer loyalty towards the banking sector. This can be done through training and development and by making the banking process easier and familiar to the customers. 23 Research 10: PRESENT STATUS OF E-BANKING IN INDIA: CHALLENGES AND OPPORTUNITIES The younger generation is beginning to see the convenience and benefits of e-banking. In the years to come, e-banking will not only be an acceptable mode of banking but will be preferred mode of banking in India. Private sector banks represent more of the POS terminal market as compare to public sector banks. The prepaid payment instruments in the country are mostly paid through mobile wallets. The Government of India and various government agencies are making an effort to make e-banking more safe, secure, and reliable with the convenience of digital channels. Most of the customers are visiting branches less often and they use online and mobile technology for their banking needs more often. Online and mobile banking are rapidly growing. Nowadays most of the people of India using e-banking for their transactions and make them stand with the current scenario of the country. 24 REFERENCE Research1: https://www.researchgate.net/publication/220146853_An_analysis_of_Internet_banking_offe rings_and_its_determinants_in_India Date: February 2010 Author: • Dr. Pooja Malhotra - Assistant Professor, Department of Business Management, Geeta Institute of Management and Technology, Kanipla, Kurukshetra. • Dr. Balwinder Singh - Reader, Department of Commerce & Business Management, Guru Nanak Dev University, Amritsar. Research 2: https://www.researchgate.net/publication/303063455_Measuring_Service_Quality_of_Internet_Bank ing_Portal_in_India Date: May 2016 Author: Mahendra S. Sharma and Nirav B. Halvadia -Faculty of Management Studies, Ganpat University Mehsana, Gujarat 25 REFERENCE Research3: https://www.researchgate.net/publication/362538616_Internet_Banking_Trends_in_India_Evolution _Challenges_and_Opportunities? Date: August 2022 Author: Mrs. Bharati Yelikar, Associate Professor, BVDU, Institute of Management and Entrepreneurship Development, Pune Research 4: https://www.researchgate.net/publication/334588532_The_Impact_of_Internet_Banking_on_Financi al_Performance_of_Selected_Commercial_Banks_in_India Date: March 2018 Author: • • Prof. Dr. Jimmy M. Kapadia ,Director, S. R. Luthra Institute of Management, Surat, Gujarat. Pratiksinh Vaghela, Assistant Professor, S. R. Luthra Institute of Management, Surat, Gujarat. 26 REFERENCE Research 5: https://www.researchgate.net/publication/269601023_Determinants_of_Young_Consumers%27_Int ention_to_Use_Internet_Banking_Services_in_India Date: September 2014 Author: • Irfan Bashir C. • Madhavaiah Research 6: https://www.researchgate.net/publication/364350991_Technology_Impact_On_EBanking_Towards_Customer_Satisfaction_In_Public_Private_Sectors_Bank_With_Special_Referen ce_To_Vellore_District_Of_Tamil_Nadu-India Date: October 2022 Author: M. 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