Page:of 396
Automatic Zoom
Setting up the Terminal
Performing an Initial Configuration
6-8
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39
Return
to
the
Select
menu.
Press
the
Cancel
key.
40
Perform
any
required
replenishment
functions,
such
as
adding
new
receipt
paper.
Note
:
If
present,
you
must
initialise
the
BNA
(using
‘INIT
BNA’)
if
it
has
been
previously
configured
to
accept
50
notes.
See
Chapter 3,
“Replenish
Menu”
for
details
of
how
to
carry
out
these
functions.
41
Exit
from
Supervisor
mode.
This
step
is
not
required
if
you
have
selected
automatic
exit
from
Supervisor
mode.
Press
‘9’
(EXIT)
and
Enter
.
42
Place
the
terminal
in
service.
Move
the
mode
switch
from
Supervisor
(the
position
it
is
in
before
the
machine
is
powered
up
to
perform
an
initial
configuration)
to
Normal.
Communications
are
only
established
when
Normal
Mode
is
entered.
An
attempt
is
made
to
send
a
power
‐
up
message
to
Central.
The
screen
will
display
002
in
the
top
left
corner.
(This
is
the
default
‘Out
‐
of
‐
Service’
screen
that
is
displayed
until
the
real
screen
is
downloaded).
The
Out
‐
of
‐
Service
screen
will
display
until
a
start
‐
up
command
is
received.
Step
No.
To...
Do this...
Table of Contents
Status, Error and Exception Reporting
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information
of
NCR.
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use,
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distribution
is
strictly
prohibited.
APTRA Advance NDC Supervisor’s Guide
Chapter 7
Status,
Error
and
Exception
Reporting
Overview
7
‐
1
Local
Journal
Log
7
‐
2
Device
Status
Messages
7
‐
2
Format
of
Journaled
Messages
7
‐
2
Format
of
Unsolicited
Sensor
Messages
7
‐
3
Format
of
Rejected
Messages
7
‐
3
Journal
Log
Example
7
‐
4
Format
of
Journaled
Messages
7
‐
4
Security
Trace
Messages
7
‐
5
Tamper
Indicator
Messages
7
‐
6
Transaction
Time
‐
out
Message
7
‐
6
Presenter
Error
Message
7
‐
6
Deposit
Envelope
Length
Error
Message
7
‐
6
Communications
Trace
7
‐
6
Card
Capture
Message
7
‐
7
SST
Off
‐
Line/On
‐
Line
Messages
7
‐
7
Resource
Negotiation
7
‐
8
Recycling
and
Retract
Counts
7
‐
8
Cash
Acceptor
Journaling
7
‐
9
Counterfeit
and
Suspect
Notes
7
‐
12
Journaling
Serial
Numbers
for
Good
Notes
7
‐
13
Add
More
Selection
7
‐
13
Cancelled
Transactions
7
‐
13
Extended
Journaling
7
‐
13
Retract
Counts
7
‐
16
INIT
BNA
and
Recovery
on
Exit
from
Supervisor
7
‐
16
Notes
Failed
Validation
7
‐
17
Notes
Detected
During
Close
State
7
‐
17
Note
Configuration
Failure
7
‐
17
Clearing
a
Suspend
State
7
‐
17
CLEARING
SUSPEND
7
‐
17
Automatic
Error
Recovery
7
‐
17
Enhanced
Tamper
and
Sensor
Status
Data
7
‐
19
Transaction
Reply
Message
7
‐
19
Table of Contents
Status, Error and Exception Reporting
APTRA Advance NDC Supervisor’s Guide
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NCR.
Unauthorised
use,
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distribution
is
strictly
prohibited.
Local
Electronic
Journal
Log
7
‐
20
Validating
the
Checksum
7
‐
21
Journaling
Serial
Numbers
and
Failed
Reads
7
‐
21
Journal
Printer
Backup
Mode
7
‐
23
Reprint
Sequence
Example
7
‐
24
Power
Failure/Restart
7
‐
25
Device
Fault
and
Status
Reporting
7
‐
26
Remote
Status
Indicators
(RSIs)
7
‐
26
DASH
Readers
7
‐
26
Re
‐
inserted
Cassettes
7
‐
26
Inaccurate
Cash
Acceptor
Counts
7
‐
27
System
Application
and
Fault
Display
7
‐
27
Handling
Device
Failures
7
‐
28
Device
Exception
Recovery
7
‐
28
Error
Recovery
7
‐
29
GBRU
Error
Recovery
7
‐
30
Automatic
Error
Recovery
7
‐
31
Capture
of
Media
on
Power
‐
Up
7
‐
31
Overview
-1
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APTRA Advance NDC Supervisor’s Guide
7
Status, Error and Exception Reporting
G
Overview
7
This
chapter
describes
the
logging
of
all
the
following
activities:

Local
journal
log

Local
electronic
journal
(EJ)
log

Local
device
status
reporting

Local
device
fault
status
reporting

Handling
device
failures.
When
a
device
fails
or
runs
out
of
media,
the
following
events
occur:

The
device
fault
is
displayed
on
the
operator
interface,
if
present,
while
in
Out
of
Service,
In
Service,
Offline
and
Suspend
modes

A
status
message
for
the
appropriate
device
is
sent
to
Central

The
status
message
is
logged
in
the
journal

An
entry
is
added
to
the
System
Application’s
Device
Status
List.
The
terminal
responds
to
all
subsequent
Terminal
Commands
and
Transaction
Reply
Commands
from
Central
by
reporting
the
error
condition
until
the
condition
has
been
cleared.
Status, Error and Exception Reporting
Local Journal Log
7-2
APTRA Advance NDC Supervisor’s Guide
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use,
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distribution
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Local
Journal
Log
7
The
paper
or
electronic
journal
provides
a
local
log
of
all
significant
cardholder
and
supervisor
activity.
As
well
as
recording
information
from
Central,
the
terminal
adds
supplementary
information
to
the
log.
In
this
section,
we
give
you
details
of
the
following
messages:

Device
status
messages

Security
trace
messages

Presenter
error
message

Deposit
envelope
length
error
message

Communications
trace

Card
capture
message

SST
off
‐
line/on
‐
line
messages

Recycling
and
Retract
counts.
Note:
For
simplicity,
‘the
journal’
is
used
to
mean
the
journal
printer
or
the
electronic
journal
(EJ).
Thus
the
phrase
‘printed
on
the
journal’
means
printing
on
the
journal
printer,
and/or
writing
to
the
EJ.
This
section
also
provides
information
on
determining
whether
retracted
notes
were
retracted
during
a
dispense
or
deposit
transaction
on
recyclers
and
on
general
journaling
on
cash
acceptors.
Device
Status
Messages
7
Whenever
an
exception
status
message
is
sent
to
Central,
a
single
‐
line
message
is
printed
on
the
journal.
This,
together
with
the
preceding
transaction
message
sent
from
Central,
gives
a
record
of
the
transaction.
Format
of
Journaled
Messages
7
The
format
of
the
message
is:
*TTTT*M*D*SSS----
Table 7-1
Journaled Message Format
Message Pattern
Description
TTTT
Transaction
serial
number
M
Message
type
1
‐
unsolicited
2
‐
solicited
D
Device
code
Status, Error and Exception Reporting
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NCR.
Unauthorised
use,
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and/or
distribution
is
strictly
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Format
of
Unsolicited
Sensor
Messages
7
Unsolicited
sensor
messages
are
journaled
to
report
the
device
status.
If
the
application
is
in
any
mode
other
than
Diagnostics,
the
following
sensor
status
message
is
logged
in
the
journal:
*TTTT*M*P*1011111001100,M-
Table 7-2
Unsolicited Sensor Message Format
If
,
while
in
Diagnostics,
a
sensors
unsolicited
status
message
is
sent
due
to
cassette
removal
and
insertion,
the
journaled
message
does
not
include
bytes
1
to
8
of
the
device
status
message.
Although
the
complete
message
including
the
cassette
sensor
status
is
sent
to
Central,
the
journal
contains
only
the
following:
* *1*P*
Format
of
Rejected
Messages
7
If
any
message
from
Central
is
rejected
and
specific
command
reject
has
not
been
selected,
the
following
message
is
journaled:
*TTTT*2*
SSS----
Device
status
field
11111
that
has
the
following
format:
AA---A, M-BB, R-CC----C
AA---A
is
the
transaction/device
status
represented
as
a
string
of
decimal
digits
BB
is
the
first
byte
of
diagnostic
status
represented
as
two
decimal
digits
CC----C
contains
supplies
status
information
represented
as
a
string
of
decimal
digits
Message Pattern
Description
Message Pattern
Description
TTTT
Transaction
serial
number
M
Message
type
(1
‐
unsolicited)
P
Device
Identifier
Graphic
M-
Message
data
from
the
device
Status, Error and Exception Reporting
Local Journal Log
7-4
APTRA Advance NDC Supervisor’s Guide
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information
of
NCR.
Unauthorised
use,
reproduction
and/or
distribution
is
strictly
prohibited.
If
any
message
from
Central
is
rejected
when
you
have
selected
the
specific
command
reject
option,
the
following
message
is
logged
in
the
journal:
*TTTT*2**GNN*
Table 7-3
Rejected Message Format
Journal
Log
Example
7
A
typical
example
of
a
journal
log
printout
is
shown
in
the
following
diagram:
Figure 7-1
Journal Log Printout
For
further
information
about
status
messages,
refer
to
the
APTRA
Advance
NDC,
Reference
Manual,
Chapter10,
“Central
to
Terminal
Messages”.
Format
of
Journaled
Messages
7
The
group
separator
is
an
unprintable
character.
If
group
separators
are
present
in
the
journal
data,
they
are
represented
as
asterisks
(‘*’).
This
applies
to
both
the
EJ
and
hardcopy
journal.
The
position
of
the
first
four
asterisks
in
a
message
is
fixed.
Further
asterisks
are
added
to
the
remainder
of
the
message
to
represent
the
group
separators.
The
following
example
shows
how
a
message
Message Pattern
Description
TTTT
Denotes
spaces
if
no
transaction
reply
is
received
NN
Reject
error
number
G
Category
S
ecu
ri
t
yTr
ace
N
u
mb
e
r (NNN)
S
ecu
ri
t
y
Tr
ace
M
essa
g
e
Date
/Tim
e
Ex
cept
i
on
M
essa
g
e
M
essa
g
e
Ty
pe
(M)
De
vi
ce
Id
ent
ifi
cat
i
on
Gr
aph
i
c
(E=
D
i
spense
r)
S
upp
li
es
S
tatus
R
-(
CC
C
)
D
i
a
g
nost
i
c
S
tatus
M-(
BB
)
Tr
ansact
i
on
/
De
vi
ce
S
tatus
(AA-A)
Tr
ansact
i
on
S
e
ri
a
l
N
u
mb
e
r (TTTT)
*055*02/29/00*14.48*
SUPERVISOR MODE ENTRY
*
*1*R*8
*
*1*R*7
*
*1*L*2,M-05
*
*1*R*9
*
*1*P*200000,M*056*02/29/00*14.54*
SUPERVISOR MODE EXIT
*0000*1*R*7
*0000*1*R*9
*0000*1*P*200000,M*
*1*D*0,M-00,R-4
*
*1*D*0,M-00,R-4
*
*1*D*0,M-00,R-4
*
*1*D*0,M-00,R-4
*
*1*D*0,M-00,R-4
*
*1*L*2*M-05
*
*1*L*2*M-05
*0000*2*E*200000000,M-02,R-11131
Status, Error and Exception Reporting
Local Journal Log
7-10
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distribution
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Table 7-4
Default Journal Entries
Note
1:
Currencies
are
grouped
by
denomination.
For
example,
the
following
journal
entry
shows
that
two
1
US
dollar
and
one
10
US
dollar
notes
were
successfully
escrowed,
and
five
notes
were
rejected:
Entry
Description
A/C
Account
information
The
account
information
is
only
printed
if
the
JournalCustomerData
property
in
the
CashInCustom.accfg
is
set.
By
default,
account
information
is
NOT
printed
<Description>
The
information
being
journaled
Examples
of
the
information
to
journal
are
OPERATION OK
and
CARDHOLDER
CANCEL
The
values
can
be
seen
in
CashInCustom.accfg
ESC
The
counts
for
notes
in
the
escrow
Total
is
the
total
number
of
notes
in
the
escrow
Denomination Counts
are
the
details
of
the
denominations
in
the
escrow
See
Note
1:
and
Note
2:
VAL
The
counts
for
notes
in
the
vault
Total
is
the
total
number
of
notes
in
the
vault
Denomination Counts
are
the
details
of
the
denominations
in
the
vault
See
Note
1:
and
Note
2:
REF
The
counts
for
refunded
notes
Total
is
the
total
number
of
refunded
notes
Denomination Counts
are
the
details
of
the
refunded
denominations
See
Note
1:
REJECTS
The
total
count
for
rejected
notes
For
further
information
on
the
rejected
counts,
see
“Rejected
Counts”
on
page 7
‐
12
<Category 2 Total>
The
total
count
for
counterfeit
notes
See
Note
1:
and
Note
3:
<Category 2 Denomination
Counts>
The
details
of
the
denominations
in
the
counterfeit
note
counts
See
Note
1:
and
Note
3:
<Category 3 Total>
The
total
count
for
suspect
notes
See
Note
1:
and
Note
3:
<Category 3 Denomination
Counts>
The
details
of
the
denominations
in
the
suspect
note
counts
See
Note
1:
and
Note
3:
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*1234*1*w*0, M-00, R-1
A/C: ************5678
OPERATION OK
ESC: 003
USD1-002,USD10-001,
VAL: 000
REF: 000
REJECTS: 005*
Note
2:
If
the
SST
is
configured
to
move
inserted
notes
directly
to
the
cassettes
(direct
deposit),
the
deposited
notes
are
reported
only
in
the
vaulted
counts
and
not
in
the
escrowed
counts.
The
following
example
is
the
same
deposit
as
shown
in
Note
1,
made
on
an
SST
configured
for
direct
deposit:
*1234*1*w*0, M-00, R-1
A/C: ************5678
OPERATION OK
ESC: 000
VAL: 003
USD1-002,USD10-001,
REF: 000
REJECTS: 005*
Note
3:
If
no
notes
are
identified
as
counterfeit
or
suspect,
the
counterfeit
(Category
2)
and
suspect
(Category
3)
note
counts
are
not
included.
For
examples
of
journaling
for
notes
identified
as
counterfeit
or
suspect,
see
“Counterfeit
and
Suspect
Notes”
on
page 7
‐
12.
Note
4:
For
some
cash
acceptor
variants,
if
a
specific
hardware
error
occurs
such
as
the
interlock
door
being
opened
during
a
consumer
transaction,
reserved
screen
U0137
may
be
journaled
even
though
no
notes
have
been
inserted.
The
transaction
counts,
however,
are
accurate.
Supplies
and
Severity
Supplies
7
and
severity
information
can
be
journaled
whenever
a
device
status
message
is
sent
to
the
host.
Information
can
always
be
included
or
be
included
based
on
the
setting
of
bit
3
of
Enhanced
Configuration
Parameter
option
45.
By
default,
the
supplies
information
is
always
journaled.
Configuration
is
required
to
add
severity
information
or
to
journal
supplies
and
severity
based
on
Enhanced
Configuration
Parameter
option
45
settings.
For
details
of
the
configuration,
refer
to
Chapter
5,
“Configuring
Advance
NDC
and
Associated
Components”
in
the
APTRA
Advance
NDC,
Developer’s
Guide
.
Status, Error and Exception Reporting
Local Journal Log
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information
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use,
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distribution
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strictly
prohibited.
Cardholder
Details
If
cardholder
details
are
to
be
included,
the
format
is
as
follows:
7
*w*SSS----*
Description
A/C: ************
xxxx
ESC:
xxx
VAL:
xxx
REF:
xxx
*
When
journaled,
the
account
number
is
masked.
If
the
account
number
is
less
than
or
equal
to
four
digits,
all
are
masked.
If
more
than
four
digits
are
journaled
all
are
masked
except
the
last
four,
as
in
the
following
example:
A/C:
************1234
Rejected
Counts
7
The
rejected
counts
are
journaled
at
the
same
time
as
refunded
counts.
The
journal
entry
looks
similar
to
the
following:
ESC: 000
VAL: 000
REF: 004
EUR5-001,EUR10-000
EUR20-000,EUR50-000
EUR100-000,EUR200-000
REJECTS: 003
The
above
example
shows
that
a
total
of
four
notes
have
been
returned
to
the
cardholder,
comprising
one
5
euro
note
and
three
notes
rejected
as
unrecognised.
Note:
If
the
ESCROW FULL
message
is
journaled,
the
rejected
counts
may
be
incorrect.
Counterfeit
and
Suspect
Notes
7
If
the
ECB
6
regulations
are
being
applied
and
counterfeit
(Category
2)
or
suspect
(Category
3)
notes
are
identified,
this
is
journaled
in
the
<Description>
field.
If
both
counterfeit
and
suspect
notes
are
identified,
the
journal
contains
entries
for
both
note
categories.
Example
Counterfeit
Note
Journal
Entry
If
counterfeit
notes
are
identified,
the
journal
entry
looks
similar
to
the
7
following:
*1234*1*w*?, M-00, R-1
A/C: ************5678
COUNTERFEIT NOTES PRESENT
The
remainder
of
the
transaction
is
journaled
as
described
in
“Cash
Acceptor
Journaling”
on
page 7
‐
9.