Business Benefits Realization
with Haydn Thomas
Target Value
Intermediate
Benefit date
End Benefit date
Data Gathering Owner Benefit & Validation
Owner
Comment
$1.43b
30/07/2016
30/12/2016
Mobile Phone Sales
General Manager,
Sales Div.
VP Sales
30/05/2016: Current
design of mobile
phone is on track to
the benefits identified
30/12/2017
Service & Repair
General Manager,
Operations Div.
VP Service
15/07/2016: Current
training of new
product is on track and
has been well received
by service and repair
teams. Service teams
are tweaking the
detailed service and
repair processes.
Sample of a Benefit Measurement Performance Register:
Benefit
Unique ID
Increased Phone Sales B16
Net Revenue
Measurement Described
The net mobile phone
sales revenue will increase by $1.3m or 10%
regardless of the change
of overall cost of sales in
2016 FY
Measurement
frequency
Quarterly
Baseline Value
$1.3b net
Baseline Value Date
Implementation
date of Phone
launch
01/01/2016
$9.155m
Reduced Mobile
Phone Service &
Repair time and costs
B11
The mobile phone service Monthly
and repair time will be
reduced by 20% and
expenses reduced by
$1.45m in 2016 FY and
a further reduction of
$0.35m in 2017 FY
Repair 9 hrs
30/08/2016
Implementation
date of Phone
launch
01/01/2016
Expense $9.3m
Business Benefits Realization with Haydn Thomas
Business Benefits Realization with Haydn Thomas
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