Dat aVi sual i sat i on:Empower i ngBusi nesswi t hEffec t i veI nsi ght s 1)Whi c hCount r i eshavegoodOnl i ne Ret ai lBuyi ngBehavi our ? 2)I dent i f yCount i r esDoi nggoodSal es Exc l udi ngUK 3)Whi c hCount r yamong EI RE, Ger manyandNet her l andhas pi c kedupSal esi nl ast3mont hs 4)How ManyTi mesar et heCust omer s buyi ngf r om me? 5)Whati st heCust omer Pur c hasel at enc ybet ween 1stpur c haseand2ndpur se? &What% OfCust omer s Pur c hasedmor eon2ndPur . . Whi c hCount r i eshavegoodOnl i neRet ai lPenet r at i on? Top5Count r i esbyQuant i t i esSol donl i ne Count r y Uni t edKi ngdom 18, 16, 647 Net her l ands 73, 346 EI RE 58, 676 Ger many 48, 918 Fr anc e 40, 968 0K 100K 200K 300K 400K 500K 600K 700K 800K 900K 1000K 1100K 1200K 1300K 1400K 1500K 1600K 1700K 1800K 1900K 2000K Quant i t y Bot t om 5Count r i esbyQuant i t i esSol donl i ne Count r y 356 Br az i l 346 Cz ec hRepubl i c 260 Bahr ai n 137 USA 80 SaudiAr abi a 0 20 40 60 80 100 120 140 160 180 200 Quant i t y 220 240 260 280 300 320 340 360 380 TATAI nsi ght s&Quant s 30 10 0 40 L ebanon 20 Unspec i fied 50 50K Bel gi um $7, 470 $5, 938 ChannelI sl ands I t al y $5, 349 SaudiAr abi a $146 USA $384 Bahr ai n $548 Cz ec hRepubl i c $549 Eur opeanCommuni t y $868 4)How ManyTi mesar et heCust omer s buyi ngf r om me? 112 I c el and $1, 144 Br az i l $1, L ebanon $1, 694 443 Canada $2, 700 I sr ael $2, 780 Unspec i fied $2, 786 Nor way $2, 080 Gr eec e $4, 451 Pol and $4, 270 Denmar k $5, 3)Whi c hCount r yamong EI RE, Ger manyandNet her l andhas pi c kedupSal esi nl ast3mont hs Aust r i a 820 Cypr us $5, $8, 529 HongKong $11, 717 $14, 212 $13, 931 Si ngapor e Fi nl and $17, 584 $16, 108 J apan Por t ugal $19, 010 $18, 442 Sweden 0K Swi t z er l and $95, 392 $73, 990 $60, 312 $30, 232 $124, 720 2)I dent i f yCount i r esDoi nggoodSal es Exc l udi ngUK Uni t edAr abEmi r at es $889 Spai n 100K Spai n 60 $104, 228 80 Aust r al i a J apan 150K Fr anc e 70 Net her l ands Ger many 90 Net her l ands Avg.Sal esByCount r y Sal esRevenue 1)Whi c hCount r i eshavegoodOnl i ne Ret ai lBuyi ngBehavi our ? EI RE Medi anSal esRevenue Dat aVi sual i sat i on:Empower i ngBusi nesswi t hEffec t i veI nsi ght s 5)Whati st heCust omer Pur c hasel at enc ybet ween 1stpur c haseand2ndpur se? &What% OfCust omer s Pur c hasedmor eon2ndPur . . Whi c hCount r i esar eDoi ngGoodSal es? TATAI nsi ght s&Quant s Dat aVi sual i sat i on:Empower i ngBusi nesswi t hEffec t i veI nsi ght s 1)Whi c hCount r i eshavegood Onl i neRet ai lBuyi ngBehavi our ? 2)I dent i f yCount i r esDoi nggoodSal es Exc l udi ngUK 3)Whi c hCount r yamong EI RE, Ger manyandNet her l andhas pi c kedupSal esi nl ast3mont hs 4)How ManyTi mesar et heCust omer s buyi ngf r om me? 5)Whati st heCust omerPur c hase l at enc ybet ween1stpur c haseand 2ndpur se?&What% OfCust omer s Pur c hasedmor eon2ndPur c hase? I nvoi c eDat e Count r y Sal esRevenue 2011 $26, 611 20K $21, 657 $22, 416 $22, 932 $16, 451 $9, 674 $18, 783 Quant i t y 20K 8, 906 8, 688 5, 328 0 5, 692 8, 991 8, 002 1, 768 10 42 32 31 19 20 10 7, 675 22, 123 12, 951 9, 562 40 30 14, 828 $15, 722 $26 19, 936 4, 083 0K $17, 921 $2, 977 20, 417 16, 360 10K $11, 963 $14, 170 7 5 J anuar y 13 22 23 8 5 Febr uar y 33 23 Mar c h Apr i l 27 11 11 1 May Ger many Net her l ands $29, 186 0K Or der s EI RE $42, 741 40K J ul y Dat aVi sual i sat i on:Empower i ngBusi nesswi t hEffec t i veI nsi ght s 1400 3)Whi c hCount r yamong EI RE, Ger manyandNet her l andhas pi c kedupSal esi nl ast3mont hs 4)How ManyTi mesar et heCust omer s buyi ngf r om me? 5)Whati st heCust omerPur c hase l at enc ybet ween1stpur c haseand2nd pur se?&What% OfCust omer s Pur c hasedmor eon2ndPur c hase? 6)Whi c hCount r i esCont r i but et o 80% ofSal esRevenue? 7)Whatar e t heTop/ Bot t om 10Pr oduc t s c ont r i but i ngt ot heSal esRevenue? ( Exc l udi ngUK) 1, 302 2)I dent i f yCount i r esDoi nggood Sal esExc l udi ngUK 1200 564 800 600 64 2 1723 0 53 1 49 1 47 1 45 1 42 1 32 1 27 4 26 1 25 1 24 1 23 1 22 2 21 2 20 3 19 2 18 1 17 3 16 7 15 5 14 3 13 8 12 11 11 12 10 17 9 21 43 8 27 6 5 4 3 2 0 7 99 200 66 186 316 400 1 No.OfCust omer s 1000 Dat aVi sual i sat i on:Empower i ngBusi nesswi t hEffec t i veI nsi ght s 3)Whi c hCount r yamong EI RE, Ger manyandNet her l and haspi c kedupSal esi nl ast3 mont hs 4)How ManyTi mesar et heCust omer s buyi ngf r om me? 5)Whati st heCust omerPur c hase l at enc ybet ween1stpur c haseand2nd pur se?&What% OfCust omer s Pur c hasedmor eon2ndPur c hase? 6)Whi c hCount r i esCont r i but et o80% ofSal esRevenue? 7)Whatar et he Top/ Bot t om 10Pr oduc t sc ont r i but i ng t ot heSal esRevenue?( Exc l udi ngUK) 8)Under st andt hec ust omerSpend bySegment i ngt hem i nt o2Cl ust er 9)Under st andt heover al lc ust omer pur c hasi ngbehavi ouri nt er msof RFM % ofCust omer sWhoPur c hasedMor eon2ndOr der: 19% Cust omerPur c haseLat enc y Mont hsToRepeatPur c hase Mont hof1stPur c hase OneTi mePur c hase 0 1 2 3 4 J anuar y 19% 28% 23% 14% 8% 6% Febr uar y 32% 16% 24% 13% 10% Mar c h 48% 14% 16% 14% Apr i l 52% 20% 19% May 70% 18% J ul y 88% 12% 5 6 3% 6% 8% 9% 12% TATAI nsi ght s&Quant s Dat aVi sual i sat i on:Empower i ngBusi nesswi t hEffec t i veI nsi ght s 5)Whati st heCust omerPur c hase l at enc ybet ween1stpur c haseand2nd pur se?&What% OfCust omer s Pur c hasedmor eon2ndPur c hase? Top10 Sel l i ngPr oduc t 6)Whi c hCount r i esCont r i but et o80% ofSal esRevenue? 7)Whatar et he Top/ Bot t om 10Pr oduc t sc ont r i but i ng t ot heSal esRevenue?( Exc l udi ngUK) 10)I dent i f yPr oduc t st hatar e Sel l i ngHi ghbutgener at i ngl esser Sal esRevenueandSel l i ngLessbut gener at i ngHi ghi erSal esRevenue? Count r ySal esPar et o St oc kCode $27, 204 $14, 783 $4, 952 85099B 47566 $2, 833 84879 85123A $2, 246 $1, 934 $600 $170 $2, 738 Count r y 100% 100K Sal esRevenue POST 22423 22960 79321 21621 8)Under st andt hec ust omerSpendby Segment i ngt hem i nt o2Cl ust er 9) Under st andt heover al lc ust omer pur c hasi ngbehavi ouri nt er msofRFM 80% 60% 50K 40% LeastSel l i ngPr oduc t s 20% USA SaudiAr abi a Bahr ai n Cz ec hRepubl i c Br az i l I c el and L ebanon I sr ael Canada Nor way Unspec i fied Pol and Gr eec e Aust r i a Denmar k I t al y Cypr us ChannelI sl ands Fi nl and HongKong Bel gi um Si ngapor e J apan Swi t z er l and Spai n Sweden Fr anc e Aust r al i a Ger many EI RE Eur opeanCommuni t y $19, 492 0% Uni t edAr abEmi r at es M $9 0K Net her l ands 22941 $46 Por t ugal St oc kCode 85071A % ofSal esRevenue 4)How ManyTi mesar et he Cust omer sbuyi ngf r om me? TATAI nsi ght s&Quant s Dat aVi sual i sat i on:Empower i ngBusi nesswi t hEffec t i veI nsi ght s 4)How ManyTi mesar et he Cust omer sbuyi ngf r om me? 5)Whati st heCust omerPur c hase l at enc ybet ween1stpur c haseand2nd pur se?&What% OfCust omer s Pur c hasedmor eon2ndPur c hase? 6)Whi c hCount r i esCont r i but et o80% ofSal esRevenue? 7)Whatar et he Top/ Bot t om 10Pr oduc t sc ont r i but i ng t ot heSal esRevenue?( Exc l udi ngUK) Cust omerOr der s Cust omerCl ust erBySal es&Or der s RFM: Segment s Oc c assi onalBuyer s L ookOutBuyer s LoyalCust omer BestCust omer s LostCheapCust omer s Bi gSpender s Pot ent i alToBec omeBest. . Hi ghi e rCust o merSp endi ng 20 0 0K 20K 40K 60K 80K 100K 400 J anuar y Febr uar y Mar c h RFM: Segment s 78 2 35 L oyalCust omer 16 $1, 823. 99 2 $386. 75 1 $117. 15 53 5 124 1 8 $7, 447. 33 3 $1, 666. 74 $397. 98 $1, 364. 52 Rec enc y[ Avg.Days] Fr equenc y[ Avg.Or d. .Monet ar y[ Avg.Spen. . 400K Sal esRevenue 8 L ostCheapCust omer s 166 Pot ent i alToBec omeB. . 200 600 800 1000 RFM -SegmentSal esOverTI me BestCust omer s Oc c assi onalBuyer s 262 No.OfCust omer s RFM -SegmentDet ai l s L ookOutBuyer s 937 671 267 0 Sal esRevenue Bi gSpender s 10)I dent i f yPr oduc t st hatar eSel l i ng Hi ghbutgener at i ngl esserSal es RevenueandSel l i ngL essbut gener at i ngHi ghi erSal esRevenue? RFM Cust omerSegment s 60 40 8)Under st andt hec ust omerSpendby Segment i ngt hem i nt o2Cl ust er 9) Under st andt heover al lc ust omer pur c hasi ngbehavi ouri nt er msofRFM Apr i l May J ul y RFM: Segment s BestCust omer s Bi gSpender s L ookOutBuyer s L ostCheapCust omer s L oyalCust omer 200K Oc c assi onalBuyer s Pot ent i alToBec ome. . 0K TATAI nsi ght s&Quant s Dat aVi sual i sat i on:Empower i ngBusi nesswi t hEffec t i veI nsi ght s 4)How ManyTi mesar et he Cust omer sbuyi ngf r om me? 5)Whati st heCust omerPur c hase l at enc ybet ween1stpur c haseand2nd pur se?&What% OfCust omer s Pur c hasedmor eon2ndPur c hase? 6)Whi c hCount r i esCont r i but et o80% ofSal esRevenue? 7)Whatar et he Top/ Bot t om 10Pr oduc t sc ont r i but i ng t ot heSal esRevenue?( Exc l udi ngUK) 8)Under st andt hec ust omerSpendby Segment i ngt hem i nt o2Cl ust er 9) Under st andt heover al lc ust omer pur c hasi ngbehavi ouri nt er msofRFM 10)I dent i f yPr oduc t st hatar eSel l i ng Hi ghbutgener at i ngl esserSal es RevenueandSel l i ngL essbut gener at i ngHi ghi erSal esRevenue? 80K 70K Sal esRevenue 60K 50K 40K 30K 20K 10K 0K 0K 2K 4K 6K 8K 10K 12K 14K Quant i t y 16K 18K 20K 22K 24K 26K 28K