A Complete Study on General Banking (GB) of AIBL A Complete Study on General Banking (GB) of AIBL Prepared For Rashedul Hasan Senior Lecturer, Department of Business Administration East West University Prepared By Md Rakib Al Rashid Khan 2017-1-10-169 Major: Accounting Bachelor of Business Administration East West University 12 September 2022 Letter of Transmittal Date: 12 September 2022 East West University A/2, Jahurul Islam Avenue, Jahurul Islam City, Aftabnagar, Dhaka-1212, Bangladesh Rashedul Hasan Senior Lecturer, Department of Business Administration East West University Subject: Submission of Internship on “A complete study on General Banking (GB) of AIBL” Sir, Assalamualaikum, I hope you are well by the grace of Allah. It is indeed a great pleasure for me to be able to hand over the result of my hardship report on “A complete study on General Banking (GB) of AIBL”. This report is the result of the knowledge which has been acquired from the tenure of internship and academic courses. The information of this internship report covers the general banking activities of AIBL at Progoti Saroni Branch. I tried my level best to prepare this report. I fervently hope that you will find this report worth reading. Please feel free for any query or clarification that you would like me to explain. Hope you will appreciate my hard work and excuse my minor errors. Sincerely, Md Rakib Al Rashid Khan 2017-1-10-169 i Supervisor Authorization This is to certify that the internship report on “A complete study on General Banking (GB) of AIBL” prepared by Md Rakib Al Rashid Khan, is a partial requirement of the Bachelor of Business Administration program. The internship has been carried out successfully under my guidance and supervision. Internal Supervisor .......................................... Rashedul Hasan Senior Lecturer Department of Business Administration East West University ii Supervisor Authorization This is to certify that the internship report on “A complete study on General Banking (GB) of AIBL” prepared by Md Rakib Al Rashid Khan, is a partial requirement of the Bachelor of Business Administration program. The internship has been carried out successfully under my guidance and supervision. External Supervisor .......................................... Syed Md. Abdur Rahim FAVP & Manager (C.C), AS-579 Al-Arafah Islami Bank Limited Progoti Saroni Branch, Dhaka iii Declaration I am Md Rakib Al Rashid Khan, student of Bachelor of Business Administration (BBA), at East West niversity declaring that this practicum report on the topic of “A complete study on General Banking (GB) of AIBL” has been only prepared for the fulfillment of the course of BUS (499) as the partial requirement of the Bachelor of Business Administration (BBA). I hereby declare that this report has been solely prepared by me under my supervisor’s guideline and to the best of my knowledge. It contains no materials previously published or written by any other person which have been accepted for the degree or diploma at EWU or any other educational institution, except the quotations and reference which have been duly acknowledged. It has not been prepared for any another purpose, reward, or presentation. Md Rakib Al Rashid Khan 2017-1-10-169 Program: BBA Major: Accounting iv Acknowledgment At the very beginning I would like to express my deepest gratitude to almighty Allah for giving me the strength and the composure to finish the task within the scheduled time. Then I would like to thank my Honourable faculty, Mr. Rashedul Hasan. I am grateful to him for giving me this opportunity to complete the assigned report. Very special thanks goes to my organizatio na l supervisor Mr. Kamrujjaman Shovon and branch officers who helped me a lot learn about banking activities and also for helping me with proper data which were required for my internship report. Finally, I would like to convey my gratitude to Al Arafah Islami Bank Limited, as they have given me chance to do internship program as it is required as a course curriculum to prepare this report. And this report would not have been possible without the dedicated and contribution of all offic ia ls from Al Arafah Islami Bank Limited of Progoti Saroni Branch. So, I would like to give thanks to them for helping me a lot by guiding me to learn banking, understanding professional manners and also helping me with proper data which were required for my internship report. v TABLE OF CONTENT EXECUTIVE SUMMARY…………………………………………………………………….ix 1. INTRODUCTION……………………………………………………………………………1 1.1 Introduction…………………………………………………………………………....……2 1.2 Background of the study…………………………………………………………………….2 1.3 Objective of the study……………………………………………………………………….3 1.3.1 Broad objective ………………………….…………………………………………3 1.3.2 Specific objective…………………………………………………………………...3 1.4 Source of data………………………………………………………………………………...3 1.4.1 Primary data………………………………………………………………………...3 1.4.2 Secondary data……………………………………………………………………...3 1.5 Scope of the study……………………………………………………………………………4 1.6 Limitation of the study……………………………………………………………………….4 2. AL-ARAFAH ISLAMI BANK LIMITED AT A GLANCE……………………………….5 2.1 AIBL Profile…………………………………………………………………………………6 2.2 Vision………………………………………………………………………………………..6 2.3 Mission………………………………………………………………………………………6 2.4 Commitments………………………………………………………………………………..7 2.5 Special features of the Bank………………………………………………………………...7 2.6 Corporate Information………………………………………………………………………8 2.7 Corporate Culture…………………………………………………………………………...8 2.8 AIBL at a Glance……………………………………………………………………………9 2.9 Performance at a Glance…………………………………………………………………….9 2.10 Hierarchy of Al Arafah Islami Bank………………………………………………………11 2.11 Internal Control & Compliance……………………………………………………………12 2.12 Products and Services……………………………………………………………………...13 2.13 Card & ATM………………………………………………………………………………16 2.14 Green Banking…………………………………………………………………………….16 vi 3. THEORETICAL FRAMEWORK………………………………………………………….17 3.1 Banking………………………….………………………………………………………….18 3.2 General Banking of AIBL…………………………………………………………………..18 4. FUNCTIONS OF GENERAL BANKING DEPARTMENT……………………………...20 4.1 Department Goals…………………………………………………………………………..21 4.2 Manpower and Structure……………………………………………………………………21 4.3 Structure of General Banking Department…………………………………………………22 4.4 Account Opening…………………………………………………………………………...22 4.4.1 Required Information to Open an Account………………………………………...23 4.4.2 Types of Bank Accounts…………………………………………………………...24 4.5 Cash…………………………………………………….…………………...………………25 4.6 Remittance………………………………………………………………………………….25 4.6.1 Foreign Remittance……………………………………………………...…………25 4.6.2 Local Remittance………………………………………………………………..…25 4.7 Cheque Requisition…………………………………………………………………………26 4.8 Cheque Issue………………………………………………………………………………..26 4.9 Pay Order Issue………………………………………………………………………….…26 5. ANALYSIS & FINDINGS…………………………………………………………………..27 5.1 Analysis of Accounts……………………………………………….………………………28 5.2 SWOT Analysis……………………………………………………….……………………28 5.3 Complication Analysis……………………………………………………………………..30 5.4 Findings…………………………………………………………………………………….31 6. WORK ASSIGNMENTS & EXPERIENCES……………………………………………..32 6.1 Internship Experience………………………………………………………………………33 6.2 The Department Name……………………………………………………………………..33 6.3 The Activities of General Banking…………………………………………………...……33 6.4 Department Achievements…………………………………………………………………33 6.5 Task and Duties Performed………………………………………………………………..34 vii 6.5.1 Account opening form fill up…………………………………………………..34 6.5.2 Account for cross checking…………………………………………………….34 6.5.3 Receive cheque requisition…………………………………………………….34 6.5.4 Pay order issue…………………………………………………………………34 6.6 Working Environment………………………………………………………………….34 6.7 Lessons learned from the practical experience…………………………………………35 6.8 Project Timeline………………………………………………………………………..36 6.9 Budget Information…………………………………………………………………….37 7. RECOMMENDATION & CONCLUSION……………………………………………38 7.1 Recommendation……………………………………………………………………….39 7.2 Conclusion……………………………………………………………………………...40 References…………………………………………………….……………………………..41 viii Executive Summary An Islamic bank is a financial institution whose rules and action clearly state that it has vowed to the principle of Islamic Shariah and a system of financial intercession avoids the receipt and payment of interest in its transactions and conducts its activities in a way that it helps achieve the objectives of an Islamic economy. Over 300 banks and financial institutions are serving Islamic Banking and more religious people are getting fond of this system day by day. Al-Arafah Islami Bank Limited (AIBL) was established on September 27 1995 with the objective of achieving success in life here & hereafter following the way directed by the Holy Quran and its main purpose is based on Islamic principles of transactions in which profit and loss sharing (PLS) is a major feature, ensuring justice and equity in the economy. The bank is committed to the country’s economy by giving service by investing money to different ‘Halal’ businesses, creating jobs, implementing development projects of the government, and creating infrastruc ture throughout its 148 branches all over Bangladesh. I am glad to complete my internship in this prestigious organization and I have been assigned to complete an internship report on “A complete study on General Banking (GB) of AIBL” and was specially introduced to the real-life experience. The report will present a clear picture of both theoretical and practical knowledge and policies of AIBL with as much information as possible through the access to data was limited. ix CHAPTER: ONE Introduction 1 1.1 Introduction The banking sector is one of the foremost profitable sectors in Asian nations. The arena unendingly contributes to countries' value and overall development activities. Currently, there are fifty- s ix banks in Bangladesh among them 6 banks are operative as a full- fledged Islamic bank. Bangladesh features a long history of Islamic banking science 1983 together with typical bank. Islamic banks covers 20% of the market share within the banking sector and provides various kinds of deposits for his or their customers admire current accounts, saving accounts, and investment accounts. Principally Islamic banks mobilized their deposits on the Mudaraba investment mechanism per Asian nation Bank. Islamic Bank’s Deposits reached by Tk. 202, 009, 90 million representing 13.62% point-to-point growth from Tk. 1482,992.10 million as of thirty Gregorian calendar month 2015 to Tk.1685, 002.00 million as of 30 September 2016. Moreover, all Islamic Banks’ Investments multiplied by Tk. 229,705.80 million representing 18.68% point-to-point growth from Tk. 1229,851.70 million as of 30 September 2015 to Tk.1459, 557.50 million as of 30 September 2016. However compare with typical banks this performance isn't good and still, PLS investme nt products don't seem to be very hip in Bangladesh. However, the tremendous growth of our financial set-up and also the overwhelming quality of Islami banking will improve this case terribly near. It is often the same that Islamic banks will offer a lot of economical banking services to the state if they're supported by the financ ia l organization with acceptable banking rules and regulations. This may facilitate Islamic banks to introduce PLS modes of operations, that are pretty much contributory to our economic development. Hence the banking zone might play a crucial function with inside the improvement of us and green and sound banking control might lead us to attain the best top of success. 1.2 Background of the Study With the quickly growing competition among nationalized, foreign and private business banks on how the bank operates its banking operation and the way client services are often created a lot attractive, the expectation of the purchasers has vastly increased. So, the origin of the report is to complete BBA Program at East-West University where a student requires completing an Internship program of three months attachment with an organiza tio n followed by writing a report in the final semester of the BBA program. This report titled “A complete study on General Banking (GB) of AIBL” is conducted on the basis of my real- life experience of three months long internship at Al-Arafah Islami Bank Limited. In addition, Al-Arafah Islami Bank Limited executives who implement the policies taken by senior management have an opportunity to share their opinions and receive feedback from clients on their treatment. 2 1.3 Objective of the Study The purpose of the report is to meet the sub-requirements of the BBA program and gather practical knowledge. The Bachelor of Business Administration (BBA) course consists of integrated, theoretical and practical methods. The objective of the report can be described in two ways - 1.3.1 Broad objective The main objective of this report is to find out the overall Branch Banking and a review of General Banking of Al Arafah Islami Bank Limited. 1.3.2 Specific objectives To gain a comprehensive understanding of general banking functions. To learn a way to handle the basic responsibilities of a bank under any circumstances and culture. To do a study of the facts to reach a specific conclusion about banking in general. To obtain hands-on experience with the task to do research. To fulfill the partial requirement of BBA Program. 1.4 Sources of Data This study is conducted by collecting information, data analysis, working variables and procedures in two ways- 1.4.1 Primary Data I have done discussion with the Bank Officers and some personal observation and also collected some information from desk work in different departments. 1.4.2 Secondary Data It means company website given information, report related journals, online books, Newspaper articles that are related to the topic, etc. But the source where I got the major information are Official website. Bangladesh Bank regulations and guidelines. Different Statements. File statements and various documents. 3 1.5 Scope of the Study I have emphasized the several processes of general banking for the AIBL in my report. Before that, a quick summary of the AIBL's operations and activities has been provided. Therefore, the report's scope includes a thorough understanding of the AIBL's organizational structure. Based on pertinent information from documents and bank officers' interviews, I have attempted to examine and assess the general banking performance. 1.6 Limitation of the Study During my internship, I faced various obstacles that I had to overcome effectively, listed below and may be used to describe the study's limitations. The following are some of the rules: Because the internship is for 12 weeks, task participation is limited. The main obstacle in preparing the report is a lack of data. Employees are not permitted to disclose sensitive or detailed information. For me to learn the entire operation of the general banking department, the scope was restricted. During my time as a junior, I was assigned a particular task to complete because I had the chance to make a significant error in such a sensitive situation as well as three months is not enough to know the division in general, because its activities are so large enough. 4 CHAPTER: TWO Al-Arafah Islami Bank Limited AT A GLANCE 5 2.1 AIBL Profile With the objective of achieving success here & hereafter by pursuing the way directed by Allah and the path shown by His Rasul (SM), Al Arafah Islami Bank Ltd was established (registered) as a private limited company on 18 June 1995. The inaugural ceremony took place on 27 September 1995. The authorized capital of the Bank is Tk.15000.00 million and the paid-up capital is Tk. 10440.22 million as of 31.12.2018. Renowned Islamic Scholars and pious businessmen of the country are the sponsors of the Bank. 100% of paid-up capital is owned by indige no us shareholders. The equity of the bank stood at Tk. 2348.32 crore as of 31 December 2018, the manpower was 3682 as of 31 December 2018 and the number of shareholders was 25793 as of 31 December 2018. It has achieved a continuous profit and declared a good dividend over the years. High-qua lity customer service through the integration of modern technology and new products is the tool of the bank to achieve success. The bank has a diverse array of carefully tailored products and services to satisfy customer needs. The Bank is committed to contributing significantly to the national economy. It has made a positive contribution to the socio-economic development of the country with 184 branches of which 25 is AD throughout country. 2.2 Vision To be a pioneer in Islami Banking in Bangladesh and contribute significantly to the growth of the national economy. 2.3 Mission Achieving the satisfaction of Almighty Allah both here & hereafter. Proliferation of Shariah Based Banking Practices. Quality financial services adopting the latest technology. Fast and efficient customer service. Maintaining high standard of business ethics. Balanced growth. Steady & competitive return on shareholders’ equity. Innovative banking at a competitive price. Attract and retain quality human resources. Extending competitive compensation packages to the employees. Firm commitment to the growth of national economy. Involving more in Micro and SME financing. 6 2.4 Commitments Ours is a customer focused modern Islamic Banking sound and steady growth in both mobilizing deposit and making quality Investment to keep our position as a leading Islami bank in Bangladesh. To deliver financial services with the touch of our heart to retail, small and medium scale enterprises, as well as corporate clients through our branches across the country. Our business initiatives are designed to match the changing trade & industrial needs of the clients. 2.5 Special Features of the Bank As an Islami bank, we are singular in every positive aspect. We provide a bunch of state-of-art banking services within the wide bracket of shariah. We are unique with our products, strict with our principle and uncompromising with our honesty. Some of our special features that make us notable in Islami banking sector are as follows: All activities of AIBL are conducted under a profit/loss based system according to Islamic Shariah to get the nation rid of Usury. Its investment policies under different modes are fully Shariah compliant and well monitored by the board of Shariah Council. During the year 2007, 70% of the investment income has been distributed among the Mudaraba depositors. In 2008, AIBL has included online banking in its wide range of services. Banglades hi software has been introduced in this feature to promote the local developers. AIBL regularly arranges its AGMs (Annual General Meeting). Whenever needed EGMs (Extraordinary General Meeting) are also arranged. We regularly pay dividend to our valued shareholders. For the year of 2013, we declared 13.50% bonus dividend to our shareholders. We believe in providing dedicated services to the clients imbued with Islamic spirit of brotherhood, peace and fraternity. The bank is committed towards establishing a welfare-oriented banking system to meet the needs of low income and underprivileged class of people. The Bank upholds the Islamic values of establishment of a justified economic system through social emancipation and equitable distribution of wealth. Following the Islamic traditions, it is assisting in the economic progress of the socially deprived people; in the creation of employment opportunities and in promotion of rural areas to ensure a balance development of the country. The Bank believes in social and philanthropic activities and has established AIBL Englis h Medium Madrasha and AIBL Library. More endeavors will inshallah follow in future. 7 2.6 Corporate Information Name of Organization Date of Establish Al Arafah Islami Bank Limited September 27, 1995 Legal form Public company limited by shared Chairman Mr. A.Z.M Shamsul Alam Managing Director Saidur Rahman Total Branch 182 District 41 Deposit 297,241.81 million Investment 288,486.02 million Number of Employees 3,795 Number of Shareholders 24,276 Number of ATM booths 86 Head Office Contact Detail Website AIBL Tower, 63 Purana Paltan (Dainik Bangla Mor), Dhaka-1000 Telephone: +88-02-44850066, +880244850005 Email: info@aibl.com.bd www.al-arafahbank.com 2.7 Corporate Culture Al-Arafah Islami financial institution is one of the maximum disciplined Banks with an exceptional company lifestyle primarily based totally on Islami Shariah. Here they agree with shared meaning, shared understanding, and shared sense-making. The human beings in this financial institution can see and apprehend events, activities, objects, and conditions in an exceptional way. They mold their manners and etiquette, individual personally to fit the reason of 8 the Bank and the desires of the clients who're of paramount significance to the financial institutio n. The human beings with inside the Bank see themselves as an own circle of relatives that believes in running collectively for growth. The company lifestyle has evolved and has now no longer been imposed, it has as an alternative been carried out through their corporate conduct. 2.8 AIBL at a Glance Islam provides us with a complete lifestyle. The main objective of the Islamic lifestyle is to be successful both in our mortal and immortal life. Therefore in every aspect of our life, we should follow the doctrine of Al-Qur’an and the lifestyle of Hazrat Muhammad (Sm.) for our supreme success. Al-Arafah Islami Bank started its journey in 1995 with the said principles in mind and to introduce a modern banking system based on Al-Qur’an and Sunnah. A group of established, dedicated and pious personalities of Bangladesh is the architects and directors of the Bank. Among them, a noted Islamic scholar, economist, writer, and ex-bureaucrat of the Bangladesh government Mr. A.Z.M Shamsul Alam is the founder chairman of the bank. His progressive leadership and continuous inspiration provided a boost for the bank in getting a foothold in the financial market of Bangladesh. A group of 20 dedicated and noted Islamic personalities of Bangladesh are members of the Board of Directors of the bank. They are also noted for their business acumen. Al-Arafah Islami Bank Ltd. has 184 branches (up to December 2020) and a total of 3682 employees (up to December 2018). Its authorized capital is Taka 15000 millio n and the paid-up capital is Taka 10440.22 million as of 31 December 2018. The wisdom of the directors, Islamic bankers, and the wish of Almighty Allah make Al-Arafah Islami Bank Ltd. the most modern and leading bank in Bangladesh. 2.9 Performance at a Glance Particulars 2014 Authorized Capital Paid up Capital Reserve Funds & Other Reserve Shareholders' Equity (Capital & Reserve) Deposits Investment Total Income 2015 15,000.00 2016 15,000.00 Taka in (Million) 2017 15,000.00 15,000.00 9,469.58 5,620.87 9,469.58 6,432.32 9,943.06 7,468.16 9,943.06 8,556.96 10,440.22 9,365.62 18,159.52 19,236.07 21,337.48 22,520.68 23,483.22 166,851.17 146,740.37 22,211.79 169,887.08 162,503.14 21,079.94 199,703.92 196,519.38 21,621.69 244,806.26 235,905.23 24,048.39 266,205.48 261,874.13 28,726.20 2018 15,000.00 9 Total Expenditure Profit Before Tax & Provision Profit Before Tax Profit After Tax Fixed Assets Total Assets (Excluding offbalance sheet items) Import Business Export Business Capital Measures Core Capital (Tier-I) Supplementary Capital (Tier-II) Tier-I Capital Ratio Tier-II Capital Ratio Total Capital Total Capital Ratio % of NPIs to Total Investment Number of Shares Outstanding Earning per Share (Taka) Book Value per Share (Taka) Price Earning Ratio (Times) Price Equity Ratio (Times) Dividend per Share a. Cash Dividend % b. Bonus Share Number of Branches 15,878.34 14,719.79 14,110.66 17,092.62 22,417.31 6,333.45 6,360.15 7,511.03 6,955.77 6,308.89 4486.59 2,324.95 2,661.11 210,439.01 4563.47 2,465.88 3,057.38 229,106.66 5963.16 3,349.40 3,240.18 272,900.04 5600.88 3,169.50 3,260.38 319,255.29 4130.91 2,456.80 4,494.61 338,465.30 101,244.70 75,843.90 107,049.80 79,362.90 118,786.60 88,152.20 156,700.00 104,540.00 168,573.80 114,481.90 17,181.97 18,244.48 20,359.39 21,459.85 22,379.93 1,732.06 4,828.03 5,095.97 5,488.97 10,078.56 12.74 13.17 11.92 10.40 10.12 1.28 3.48 2.98 2.66 4.56 18,914.03 14.03 23,072.51 16.65 25,455.36 14.91 26,948.82 13.06 32,458.49 14.68 4.50 4.66 4.54 4.10 4.79 946,958,503 946,958,503 994,306,428 994,306,428 1,044,021,750 2.20 2.25 3.07 3.15 2.35 19.18 20.31 21.46 20.88 20.80 6.77 6.53 5.18 7.64 8.48 0.78 0.72 0.74 1.15 0.96 14.00 10.00 20.00 15.00 15.00 129 5.00 140 154 5.00 119 2.00 168 10 Number of Employees Number of Shareholders 2,649 2,810 3,070 3,446 3,682 52,007 44,427 36,695 30,386 25,793 2.10 Hierarchy of Al-Arafah Islami Bank 11 2.11 Internal Control & Compliance The inner manage surroundings are the framework, beneath neath which inner controls are developed, implemented, and monitored. The most important components, which collective ly incorporate the managed surroundings are Board of Directors Board Audit Committee Management Shariah Supervisory Committee Independent Internal Audit Mechanism One of the Board's responsibilities is financ ia l management, which means that the Directors are the custodians of the bank's assets and are prepared to act in the best interests of the shareholders/shareholders. The Board is actively concerned with good corporate governance and risk management and understands and diligently fulfills its responsibilities to ensure that the Bank is properly and effectively managed and controlled. The Audit Committee has a precise obligatio n to assess the adequacy and appropriateness of inner control, inner audit, and chance management, compare compliance with legal guidelines and regulations, etc. Management actively manages and operates the Bank in a sound and prudent manner, in accordance with the policies and guidelines of the Board of Directors and the regulators. To make certain whether or not the Shariah Principles are observed in all of the transactions & approaches of any activities. Independent Internal & External Audit have a scope of offering bias-unfastened reviews to the ready authority in order that the authority can keep the integrity trendy of its economic operation and the intention of the financ ia l institution may be finished in the lengthy run. 12 2.12 Products and Services Deposits Investment AIBL Foreign Trade Other Service 13 Deposits Al Wadiah Current Deposit (CD) Investment Investment in Agricultural Sector Mudaraba Short Notice Deposit (SND) Investment in Industrial Sector Mudaraba Savings Deposit (MSD) Mudaraba Term Deposit (MTDR) Monthly Profit Based Term Deposit (PTD) Monthly Installment Based Term Deposit (ITD) Al-Arafah Monthly Hajj Deposit (MHD) Al-Arafah Termed Hajj Deposit (THD) Monthly Installment Based Marriage Savings Investment Scheme (MIS) Investment in Business Sector Foreign Trade Import Other Services ATM card Export Locker service Remittance MSME Agent banking Investment in Foreign Trade Investment in Construction and Housing Investment in Transportation Sector Hire Purchase (HPSM) Investment Schemes in Masque and Madrasa (MMIS) Village and Small Investment Schemes (GSIS) Small Enterprise Investment Schemes (SEIS) Consumer Investment 14 Al-Arafah Savings Bond (ASB) Schemes (CIS) Foreign Currency Deposit (FCD) Pension Deposit Scheme (PDS) Cash Waqf Deposit Scheme (CWD) Mudaraba Lakhpoti Deposit Scheme (LDS) Mudaraba Millionaire Deposit Scheme (MDS) Mudaraba (Special) Pension Deposit Scheme (MSPDS) Mudaraba Kotipoti Deposit Scheme (MKDS) 15 Mudaraba Double Benefit Deposit Scheme (MDBDS) 2.13 Card & ATM Over a couple of years, using Debit/ATM Cards has multiplied dramatically. People now experience more secure and extra snug sporting plastic playing cards as opposed to bundles of cash with them. Nowadays, amazing transactions arise in ATMs. AIBL has issued approximate ly 20,000 (twenty thousand) Debit/ATM Cards. Considering this state of affairs the financ ia l institution has supposed to make bigger the ATM community and growth card facilities the various clients. Meanwhile, AIBL has deployed forty ATM cubicles in diverse places and any other 10 ATMs are in the system. They have already finished trying out with NPSB (National Payment Switch of Bangladesh) and the community might be open very soon. The creation of the not unusual place transfer has significantly stronger the performance of the ATM device for the reason that account holders might be capable of using all of the ATM cubicles of different banks positioned countrywide. They are with inside the system to get a VISA membership. AIBL will offer Islamic VISA global and nearby playing cards to our clients very soon. 2.14 Green Banking We are conscious that worldwide warming is a difficulty that requires a worldwide response. The fast alternative in weather may be too incredible to permit many eco-structures to definitely adapt because the alternatives have an instantaneous effect on biodiversity, agriculture, forestry, dry land, water resources, and human health. Due to uncommon climate patterns, growing greenhouse gas, declining air quality, etc. Society needs that organizations additionally take the obligation for shielding the planet. Green finance as part of Green Banking makes an incredible contribution to the transition to resource-green and coffee carbon industries i.e. inexperienced enterprises and inexperienced financial systems in general. Green banking is a part of the worldwide initia tive through a set of stakeholders to store the surroundings. Green banking is an easy phrase however its significance is notably extensive masking social surroundings and monetary aspects. Green banking is a tool that considers social and ecological elements to guard the surroundings and preserve herbal resources. If we guard the surroundings, we guard ourselves. Green bankers supposed to guard the surroundings and preserve electricity and power in an effort to make sure a more secure global for the subsequent generation. Al-Arafah Islami Bank Ltd. Being a moral Bank and in compliance with Bangladesh Bank suggestions has shaped an inexperienced Banking Unit, headed by a senior govt and supervised by Board Audit Committee. 16 CHAPTER: THREE Theoretical Framework 17 3.1 Banking Since the early 1970s, the banking industry has been an essential part of Bangladesh’s financ ia l system. All financial institution, including commercial banks, must meet the governme nt’s economic objectives during the early years. The banking industry is the backbone of the financ ia l system in most developing countries. As a result, a thriving and efficient banking industry may contribute to financial plans for growth and development. Banks are one of the most significant providers of short-term operating capital for businesses, and they have been more active in offering loan term company loans in recent years. A commercial bank’s principal duty is to mobilize deposits and give loans to individuals and businesses to support their consumption and business operations. As a result, banks facilities money flow to productive use and investment, accelerating economic growth. A deposit account is a current account, saving account or other type of bank account, at a banking institution that allow money to be deposited and withdrawn by the accountholder. These transactions are recorded on the bank’s books and the resulting balance is recorded as a liability for the bank and represents the amount owed by the bank to the customer. Some banks charge a fee for this service, while others may pay the customer interest on the fund’s deposits. The most common type of account among account holders is the saving account. Any person may create a saving account to start saving money. According to the bank’s policy, interest is often credited to client’s accounts daily, monthly, quarterly, or half yearly. Large scale savers are not the primary target audience for this deposit. This account primary goal is to encourage saving. As a result, there are limitations on withdrawals within a week and month. Heavy withdrawals are only allowed with advance notice. On saving account, interest is paid if certain requirements are met. 3.2 General Banking of AIBL Mudaraba saving deposit (MSD) is a deposit mode under the mudaraba principles of Islamic Shariah. It is a profit/ loss bearing product. A monthly saving plan makes it simple to plan for the future. Today’s small savings will reward you with comfort tomorrow. Consequently, economic relationships in Islam had been participatory in nature. Several theorists advocate that industrial banking in a hobby-unfastened gadget must be prepared at the precept of income and loss sharing. The organization of hobbies is as a result changed with the aid of using a precept of participation in income and loss. That means a set fee for a hobby is changed with the aid of using a variable fee of going back primarily based totally on actual monetary activities. An Islamic financial institution has numerous special capabilities in comparison to its traditiona l counterpart which critical variations are given below: Abolition of Interest (Riba): 18 The first distinguishing characteristic of an Islamic bank must be that it is interest- free because Riba is forbidden in the Holy Quran and interest in all its forms is equivalent to Riba, as confirmed by Fukaha and Muslim economists with few exceptions. However, eliminating Riba would not be the only difference between conventional interest-based commercial banks and Islamic banks. Adherence to Public Interest: Islamic commercial banks will serve the public interest rather than individual or group interests because their activity is primarily based on the utilization of public funds. All public deposits should be used by Islamic banks to further the essential socio-economic objectives of Islam and serve the public good. They should adapt to the various requirements of the Islamic economy and play a goal-oriented rather than purely profitmaximizing role. Multi-Purpose Bank: The fact that Islamic banks will be universal or multi-purpose institutions rather than only commercial ones is another important point of differentiation. These banks would provide a range of services to their clients and are designed to be a hybrid of commercial and investment banks, investment trusts and investment management organizations. They would use a significant portion of their funding towards particular endeavors or undertakings. They were unable to borrow money quickly and lend it out slowly due to their equity-oriented assets. More Careful Evaluation of Investment Demand: An Islamic bank's extremely cautious approach to the evaluation of applications for equityoriented financing is another crucial characteristic. Conventional banks often assess applications, take into account collateral, and minimize risks. The security of their princip le and interest revenues is all that really matters to them. Work as Catalyst of Development: Profit-Loss- Being a distinguishing feature of an Islamic bank, sharing encourages tighter ties between banks and businesspeople. It enables the banks to take on the roles of technical consultants and financial advisors and act as catalysts in the process of industrializa tio n and development. It also aids in the development of financial competence in non-financ ia l enterprises. The bank would take care of all of the clients' agreed-upon and responsibly incurred financial needs, sparing them from having to scramble around for cash to address their typical liquidity shortfalls. 19 CHAPTER: FOUR Functions of General Banking Department 20 4.1 Department Goals The general banking department’s goal is to give all type of information about deposit schemes and to give the best solution to the customers any type of deposit related problem. The officers of this department always ready to help the customers in terms of giving information about deposit schemes and to provide solution of any type of deposit related problems. 4.2 Manpower and Structure The details about manpower of AIBL, Progoti Saroni Branch- SL No Name of the Existing sector Manpower 1 Manager 2 2 General Banking 8 3 Investment 6 4 Foreign Trade 5 5 Cash 4 6 Serviceman 6 Total 31 21 4.3 Structure of General Banking department General Banking division structure of AIBL, Progoti Saroni Branch- Manager GB In Charge GB Officer Cash Internee Among all the banking operations of a bank, general banking is the most important. It serves as the entry point and focal point for all banking activities. The core activity of general banking is the day-to-day banking transaction system. The bank must receive and distribute money to clients through this segment, as well as establish banker-client relationships by creating various sorts of accounts and delivering fast services to consumers. The general banking department takes money from consumers and invests it in various projects in order to make a profit. There are four sections in the general banking division. They are the account opening section, cash receive section, remittance section and clearing section. 4.4 Account opening The account opening segment is a vital aspect for banks due to the fact the client is the primary supplier of the financial institution. So, the choice of clients is some other vital aspect as Bank’s achievement and failure in large part depend upon their client's satisfaction. If the client data isn't true then it can create fraud and different issues with their debts with the financial institution and for that reason, it can wreck the goodwill of banks. Therefore banks ought to be aware of choosing their clients and because of this fact, Al-Arafah Islami Bank Ltd. continues a key data system. 22 4.4.1 Required Information to open an Account Different types of various data are needed to open different kinds of accounts. i. Individual: Name Present and permanent address Copy of National Identity Card (NID) Nationality 2 copy photo A copy of utility bill Contact numbers A/C holder’s signature ii. Partnership Firm: All the required information of the individual accounts is needed A copy of the partnership deeds The essential mandate of the partners which will indicate who operates the account A copy of the Resolution of the Board of Directors Banking usually starts with opening an account at the bank. So, without an account, you cannot enjoy the variety of banking services. 23 4.4.2 Types of Bank Accounts Saving Account Fixed Deposit Current i. Saving Account: A savings account is intended for lower & middle class individuals who want to save a part of their income for their future needs and want to use their savings to generate an income that encourages saving by individuals, institutions and society. So deposits are mostly small amounts but frequent withdrawals are not allowed. ii. Fixed Deposit Account: A fixed-term deposit is one that is repayable after a period specified by the client. The period varies between 3 months, 6 months, 1 year, and 3 years but these deposits are non-refundable upon request but can be withdrawn with notice. Hence, it is popularly known as "fixed-term deposits" or "term liabilities". Usually, the money in a fixed deposit is non-refundable before a set period of time. iii. Current Account: A current account is a running account that can be traded any number of times in a business day. It is purely a checking account, as the bank is obliged to pay out the amount to the current account holder at any time during bank opening hours. The number and amount of withdrawals from a current account are not limited and the minimum initial deposit is tk.1000/- to open a current account. 24 4.5 Cash The maximum critical and vital phase of the department is the Cash Department which offers all sorts of coin transactions. This branch begins the day with cash in the vault and each day a few cash which beginning cash balance is transferred to the cash officials from the cash vault. Opening cash stability is adjusted through cash receipts and payments and this determination is referred to as remaining stability which is delivered to the vault. This is the stability of the very last coin determined by the financial institution on the cease of any unique day. There is a vital clause and responsibility practiced through the department to refund the foremost quantity that exceeds extra than Tk. 1 crore on the foremost department of the financial institution. 4.6 Remittance Sending cash from one location to any other via a few expenses is referred to as Remittance. To pay or acquire cash of clients’ with inside the shape of Remittance from one location to any other, from one individual to any other outside and inside the countrywide boundary is an incomes supply of each bank. Al-Arafah Islami Bank operates each overseas and neighborhood remittance to serve its clients which contains a crucial part of the country's fee system. Through this carrier, clients can switch their budget from one currency to any other currency very quickly. 4.6.1 Foreign remittance With international transfers, customer funds are sent from one place to another, from one person to another, across national borders. Through Al-Arafah Islami Bank, you can serve customers by receiving and paying for their incoming foreign transfers in local currency and the bank receives international transfers through some internationally authorized agents. 4.6.2 Local remittance Sending customers' money in the form of wire transfers from one place to another, from one person to another within and across national borders is another source of revenue for any bank. Al-Arafah Islami Bank operates local and foreign remittances to serve customers which is one of the important parts of the country's payment system. 25 4.7 Cheque requisition A cheque requisition is received from the client for giving a brand new cheque book containing a particular variety of pages mentioned by the customer. The customer is notified through SMS within seven days when he issued the requisition slip with the account holder's signature on it. 4.8 Cheque Issue When any of the customers withdraw his new cheque, the bank verifies that the cheque is issued to the mentioned client of the cheque holder. 4.9 Pay order issue Al Arafah Islami Bank reduces the carrying risk of cash and ensures the safety of the customers by issuing a payment order to the customer who wants to send money, not in cash but rather in a cheque. Different amounts of fees are being charged which areAmount Fee Tk. 1-1000/- Tk.23/- Tk. 1001-100000/- Tk.58/- Tk. <100001/- Tk.115/- If rejected Tk.50/- 26 CHAPTER: FIVE Analysis & Findings 27 5.1 Analysis of Accounts A deposit is the lifeblood of a financial institution. A financial institution can’t perform its commercial enterprise without a sufficient quantity of deposits. A deposit is essentially a completely essential and reasonably-priced supply of investment for banks. A financial institutio n can’t live to tell the tale without a deposit. Mudaraba Saving deposit (MSD) is certainly considered one among the not unusual place deposit schemes of AIBL. Keeping clean and positive lifestyles in future financial savings accounts may be very appropriate for center elegance groups. The most common type of account among account holders is the savings account. Anyone can open a savings account to save money. As per banking policy, interest is often credited to customer accounts on a daily, monthly, quarterly, or semi-annual basis. Savers are not the primary audience for this deposit. The main goal of this account is to promote savings. As a result, there are limitations on withdrawals within a week and a month. Heavy withdrawals are only allowed with prior notice. Interest is paid on the savings account if certain conditions are met. 5.2 SWOT Analysis 28 Every company is composed of a few inner strengths and weaknesses and additionally has a few external possibilities and threats in its complete lifestyles cycle Strengths AIBL offers its consumer remarkable and regular pleasant in each service. It is financially a legitimate company. It makes use of the nation of the artwork era to make sure regular pleasant and operation. It offers the power of its work in a fantastic painting environment. AIBL as of now completed a high-quality mindset for some of the consumers. AIBL has studied and getting ready division. Weaknesses Insufficient delegation of authority. Insufficient computer infrastructure. Marketing policy is not configured well. Bank has limited ATM service. Opportunities The development of online money will bring more opportunities to AIBL. Shortage of staff in a specific area. Officials have limited experience and training. AIBL can introduce more innovative and modern customer service. Many branches can be opened in remote areas due to their high demand. Products from retail banking of similar categories. Specific policies and procedures of the Bangladesh Bank. Other banks likewise adhere to the Islamic banking philosophy. The global trend of financial institution mergers and acquisitions is creating issues. Problems are being caused by frequent taka devaluations and fluctuations in foreign Strong relationship management. AIBL is able to hire experienced, efficient and knowledgeable staff and managers as it offers a good working environment. Threats Many new banks with innovative services are entering the market. 29 exchange rates. 5.3 Complication Analysis The AIBL MSD program offers superior opportunities compared to other deposit systems. But the AIBL service fee in the MSD program is also much higher than in other escrow systems, which is one of the obstacles to opening an MSD program. As a business administration student, it is essential to create such a practice report in order to create a professional atmosphere and to make corrections if necessary- High Service Charge Customer Switch AIBL's high processing fee affects the client's interest in opening this deposit account. Minimum initia l deposits of 600tk are required and also to keep a balance of 600tk at all times. There are some additional fees such as B. SMS, online banking, ATM card, checkbook, idle activation, etc. higher than other deposit systems. Customer turnover is another important factor of the MSD program. MSD systems have a higher starting amount than other deposit systems. The opening process for this account is much more complicated than for other fixed deposit accounts, which makes it difficult to switch customers. The low-interest rate is another obstacle to customer switching, as other banks instead of AIBL get many facilities and higher interest rates. Poor online installations lead to a decrease in the number of customers. The withdrawal amount of the AIBL MSD programs exceed a quarter of the total balance at a time when no interest is accrued on the money deposited for that month, this is another obstacle to the decline in customers. 30 Goodwill Another crucial element in luring clients to banks is goodwill. A company's reputation is how the general public views the business and its operations. This includes public thoughts about the company's products or services. A reputation may be good or bad and evolve over time. Businesses that enjoy a good reputation tend to get better customers. As a result of their reputation for adding value, they frequently trade at a premium. Your clients are more devoted and purchase international selections and services. A good company reputation can improve the market value and customer engagement for firms as well as customer engagement. 5.4 Findings Employee and department meetings at the branch level do not take place or only very rarely, which is very important for the development of service quality and problemsolving. AIBL does not have effective marketing activities, advertising and promotion which are the weak points of Al-Arafah Islami Bank Limited. There is a gap between customers and bankers where customers are unaware of Islamic banking rules. AIBL offers education however the facility isn’t enough in particular for the lower degree officers. Some international and local savings bonds offer a high yield. AIBL does not buy them because it is against the rules of the Islamic banking system. Problems are long-faced at the ATM booth because of the poor network. They never keep anything pending. 31 CHAPTER: SIX Work Assignments & Experiences 32 6.1 Internship Experience My internship at Al Arafa Islami BankLimited started on June 19, 2022, at the Progoti Sarini branch, where I was assigned for a 3-month internship. For me, it was a great opportunity to work in a bank, learn something new and gain practical experience. I started working in the General Banking Division on the first day of my employment, under the supervision of Kamrujjamn Shovon Sr., Branch Operations Manager and Syed Md. Abdur Rahim Sr., Branch Assistant. My manager gave me a quick overview of common banking products and services at the start of my employment so I could meet the critical needs of their clients. I gained different experiences, got to know a new office atmosphere and in addition to my desk work, learned in a workplace that is completely different from the academic world. I will be really grateful to them for guiding me in the right direction to do all my tasks correctly. 6.2 The Department Name During my 3 months of internship period, I worked in general banking and foreign exchange department but most of the time I have worked in general banking department of AIBL, Progoti Saroni Branch. 6.3 The activities of the general banking department are given below: Giving information about the deposit schemes. Checking deposit holders accounts To update information of deposit holder Debit card Issue Cheque book issue Credit card issue 6.4 Departmental Achievements During my internship period I got to know that the department has achieved its targeted amount of deposit for which they will get award in future. 33 6.5 Tasks and duties performed I was joined as an intern in the Al Arafa Islami Bank Limited, Progoti Saroni Branch. I worked in the general banking division deposit schemes department where I learned many practical things. During these 90 days I performed many activities but most of the time I worked in the general banking division deposit scheme department, where I did most of the tasks related to the deposit schemes. The following activities I have done during my internship period: 6.5.1 Account opening form fill up I filled up many accounts opening forms according to the customer’s requirements. I just collect information from the account holders and by the presence of the account holders. I filled up their account forms. 6.5.2 Account for cross checking Before sending the accounts to form to the head office. I cross-check the information on every form. If any information is missing, I filled those things or if any information is missing, I collected information about those account holders and filled up the account form properly. 6.5.3 Receive cheque requisition A cheque requisition is received from the customer for giving a new cheque book containing a specific number of pages mentioned by the customer. I received the cheque requisitions througho ut the day and sent the list to the head office at the end of the day. 6.5.4 Pay order issue Pay order has been issued to serve the customer who wants to send money, not in cash but rather in the cheque. It reduces the cash-carrying risk. I filled up the pay order slip to help out the customers. 6.6 Working Environment The working environment of the Al Arafa Islami Bank Limited, Progoti Saroni Branch is very good. All the officials of this branch were cooperative they helped me a lot in every matter. As I am an accounting student so I always wanted to get an opportunity to work in any financ ia l organization. So I think I got that opportunity. I learned many things from the branch officia ls. During my 3 months of internship, I worked with some excellent officers of AIBL. They corrected me if I did a mistake in anything and they gave me suggestions on how to do that work properly so I think all the employee was very much helpful, and there is no racism in the branch. Everyone is treated equally. Though it is a small and busiest branch working environment is excellent. 34 6.7 Lessons learned from the practical experience During my 3 month internship, I have learned many things. I have divided my learning from experiences into two parts. Primary Learning Learned the process of book Secondary Learning Learned professional behavior account opening and closing. Learned how to communicate Learned how to work under with customers. pressure Learned how to deal with Learned how to manage time difficult situation in corporate schedule life. 35 6.8 Project Timeline To prepare this report, I have spent 12 weeks in total. My internship time period was three months. I have got this three months overall to prepare this practical report. I started my internship at Al Arafa Islami Bank Limited on 19th June 2022 and ended on 18th September 2022. During this period, I have done several parts; the detailed work timeline is given below: Work Segments June July Augus September t Observing Activities Topic Selection Gathering information Primary Data Collection Secondary Data Collection Research & Analysis Data Analysis Problem Statement 36 Report Writing 6.9 Budget Information The total expenditure to prepare this report is followed: SL Item Amount 1 Transportation Cost Tk.6000 2 Food Cost Tk.2000 3 Report printing, photocopy and binding cost Tk.2000 4 Phone bill and internet bill Tk.1000 Total Tk.11000 37 CHAPTER: SEVEN Recommendation & Conclusion 38 7.1 Recommendation From my above analysis and based on my findings for Al-Arafah Bank Limited, I have some suggestions on how to increase market share and enliven the internal environment. I'm confident that these recommendations will help them outperform their competitors. The Islamic laws and guidelines are followed by Al-Arafah Bank Limited. For the sake of their future well-being, I believe they should abide by those norms and regulations. Al-Arafah Islami Bank Limited needs more advertising to promote its products because there aren't enough of them for consumers to see. Following are some recommendations for the conditions improvement based on sincere observation: AIBL need to make its account opening procedure for MSD scheme in simple in nature and they should also reduce their service charge for MSD schemes for customers. Based on my research; My suggestion is AIBL should improve their online facilities such as increase ATM booth, upgrade online Banking and Introduced one stop service center. According to open another record AIBL must require continuously and productive reports from new customers. It would be particularly valuab le both Bank and the customers. Based on my research; bank should ensure high level customer service. AIBL should schedule more training sessions for both higher- level and lower-leve l employees. Based on my research; they have grown to be one of the most prosperous Islamic organizations. As a result, they should now prioritize quality over quantity. Corporate social responsibility is a key component in maintaining a client's perception of a sustainable competitive advantage. Also, I actually have discovered that they want to improve their digital mechanism and servers of their workplace and they're having fundamental troubles with the ones vintage mechanisms maximum of the time. 39 7.2 Conclusion All students must complete an internship course and complete an internship program in order to graduate. This learning phase offers a lot of information as it combines theory and practice. This research has contributed to the development of data, based on which the bank must consider and take the necessary measures in relation to banking activities. After working on the test bench and getting theoretical and practical information through observation and survey, I have tried to find out all kinds of practical business that is carried out in each department in the case of handling various types of banking activities, the theoretical aspects, what procedures and requireme nts should be from the beginning keep it to the end. The Bank is committed to conducting all of its activities in accordance with Islamic Sharia. Al-Arafah Islami Bank Limited ensures funds flow from depositors to investors. This bank has to collect deposits from depositors and then distribute them as loans to investors. In addition, this bank offers assistance with international trade, money transfer, collection and payment of utility bills and other bills, etc., all of which are fully customer-centric. I believe that Al Arafa Islami Bank Limited (Progoti Saroni Branch) generates knowledge that makes up the entire banking product and has considered all the criteria discussed in this research report. My internship at Al Arafa Islami Bank Limited was a fantastic experience (Progoti Saroni Branch). If anyone wants to continue my investigation, they can continue the investigation. 40 References Al-Arafah Islami Bank Limited. Al-Arafah Islami Bank Limited, 2022, www.aibl.com.bd/. Jakaria, M., 2015. General banking of Al-Arafah Islami Bank limited. Eldridge, S.W., 2005. Goodwill impairment potential: lessons from purchase acquisitio ns : knowing the source of expected synergies is important when assigning purchased goodwill to reporting units. Bank Accounting & Finance, 18(6), pp.3-11. Chowdhury, A., 2002. Politics, society and financial sector reform in Bangladesh. Internatio na l Journal of Social Economics, 29(12), pp.963-988. Shakil, M.S.I., 2019. General Banking activities of the Al-Arafa Islami Bank Limited. Bangladesh-Bank.org. Bangladesh-Bank.org, 2022, www.bangladesh-bank.org/. Accessed 13 Aug. 2022. 41