Republic of the Philippines Region XI Department of Education Division of Davao del Sur SALUD CAGAS TECHNICAL AND VOCATIONAL HIGH SCHOOL Bacungan, Magsaysay, Davao del Sur Schoo ID: JHS-316003; SHS-341475 TRAINING MATRIX Student’s Name Grade and Section SALUD CAGAS TECHNICAL AND VOCATIONAL HIGH SCHOOL School Track TVL Duration of Work Immersion School Partnerships Focal person Work immersion Teacher Immersion Site Strand/Specialization HE/FBS NC II Contact Number Contact Number LIST OF TASKS/ACTIVITIES Competencies 1. PREPARE THE Task/Activities Take table reservations Time allotment 5hrs DINING ROOM/RESTAURANT AREA FOR SERVICE (AS) Prepare Service Stations and Equipment Set-Up tables in the dining area Set the mood/ambiance of the dining area 2. WELCOME GUESTS Welcome and Greet Guests AND TAKE FOOD AND Seat the Guests BEVERAGE ORDERS Take Food and Beverage (GO) Orders Liaise between kitchen and dining areas Know the Product Undertake Suggestive Selling 10hrs Actual schedule Remarks Carry out Upselling Strategies 3. PROVIDE FOOD AND BEVERAGE SERVICES TO GUESTS (SG) 4. PROVIDE ROOM SERVICE (RS) 5. RECEIVE AND HANDLE GUEST CONCERNS (GC) Serve Food Orders Assist the Diners Perform Banquet or Catering Food Service Serve Beverage Orders Process Payments and Receipts Conclude Food Service and Close Down Dining Area Manage Intoxicated Persons Take and Process Room Service Orders Set-Up Trays and Trolleys Present and Serve Food and Beverage Orders to Guests Present Room Service Account Clear Away Room Service Equipment Listen to the Customer’s Complaint Apologize to the Customer Take Proper Action on the Complaint Record Complaint 10hrs 10hrs 10hrs Students shall not be given other activities outside of those previously agreed upon, which anchored on the stated competencies. Certified true and correct: _______________________________ Student’s Signature Over Printed Name ________________________________ Work Immersion Teacher’s Signature Over Printed Name Mrs. Christine Joy L. Gocotano Trainer _______________________________ Industry Supervisor’s Signature Over Printed Name
