Hard Vs Soft
Skills
CASH
HANDLING
Proficiency in accurately and efficiently
handling cash transactions, including
counting money, giving change, and
processing credit card payments..
MATH
SKILLS
Mathematics: Strong
numerical aptitude and basic
mathematical skills to perform
calculations quickly and
accurately.
PRODUCT
KNOWLEDGE
Thorough understanding of
the store's products, prices,
promotions, and policies to
provide accurate information
to customers and suggest
suitable alternatives.
CUSTOMER
SERVICE
Excellent interpersonal skills
and a friendly demeanor to
provide exceptional customer
service, address customer
inquiries and concerns, and
create a positive shopping
experience.
TEAMWORK
Collaboration and cooperation
with colleagues and other
departments to ensure smooth
store operations, assist in
resolving issues, and contribute to
a harmonious work environment.
.
COMMUNICATIO
N
Clear verbal and written
communication skills to effectively
interact with customers, colleagues,
and managers, conveying
information accurately and
courteously.
ORGANIZATION
Through extensive interview
processes and carefully
administered testing, the right
candidates are shortlisted.
PROBLEM
SOLVING
Ability to identify and resolve
customer issues or complaints
in a calm and professional
manner, finding appropriate
solutions within established
guidelines.