PROFESSIONAL PRACTICE
Higher Nationals
Internal verification of assessment decisions – BTEC
(RQF)
INTERNAL VERIFICATION – ASSESSMENT DECISIONS
Program title
Assessor
BTEC Higher National Diploma in Computing
MR.SELVAM
Unit 03:
Unit(s)
Assignment title
Student’s name
Internal Verifier
Professional Practice
Work Related Learning Report: Design and Deliver a Training
Programme
E.Shehan Wasala
List which assessment
criteria the Assessor has
awarded.
Pass
Merit
Distinction
INTERNAL VERIFIER CHECKLIST
Do the assessment criteria awarded
match those shown in the assignment
brief?
Is the Pass/Merit/Distinction grade
awarded justified by the assessor’s
comments on the student work?
Has the work been assessed
accurately?
Y/N
Y/N
Y/N
Is the feedback to the student:
Give details:
• Constructive?
Y/N
• Linked to relevant assessment
Y/N
criteria?
• Identifying opportunities for
improved performance?
Y/N
• Agreeing actions?
Y/N
Does the assessment decision need
amending?
Y/N
Assessor signature
Date
Internal Verifier signature
Date
Programme Leader signature (if
required)
Date
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Practice
E. Shehan Wasala
Unit 4
Professional
2|Page
Practice
E. Shehan Wasala
Unit 4
Professional
Confirm action completed
Remedial action taken
Give details:
Assessor signature
Date
Internal Verifier
signature
Date
Programme Leader signature
(if required)
Date
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E. Shehan Wasala
Professional Practice
Unit 4
Higher Nationals - Summative Assignment Feedback Form
Student Name/ID
E.Shehan Wasala / E118076
Unit Title
Unit 03:
Assignment Number
1
Assessor
05/07/2022
Date Received
1st submission
2022/11/26
Date Received 2nd
submission
Submission Date
Re-submission Date
Professional Practice
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target audience
Pass, Merit & Distinction
Descripts
P1
P2
M1
D1
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios
Pass, Merit & Distinction
Descripts
P3
P4
M2
M3
D2
LO3 Discuss the importance and dynamics of working within a team and the impact of team working
in different environments
Pass, Merit & Distinction P5
P6
M4
D3
Descripts
LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
Pass, Merit & Distinction P7
P8
M5
D4
Descripts
Grade:
Assessor Signature:
Date:
Resubmission Feedback:
Grade:
Assessor Signature:
Date:
Internal Verifier’s Comments:
Signature & Date:
* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place
and grade decisions have been agreed at the assessment board.
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Assignment Feedback
Formative Feedback: Assessor to Student
Action Plan
Summative feedback
Feedback: Student to Assessor
Assessor signature
5|Page
Date
E. Shehan Wasala
Professional Practice
Unit 4
Student signature
Date
Pearson Higher Nationals in
Computing
Unit 03: Professional Practice
Assignment 01
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E. Shehan Wasala
Professional Practice
Unit 4
General Guidelines
1. A Cover page or title page – You should always attach a title page to your assignment. Use
previous page as your cover sheet and make sure all the details are accurately filled.
2. Attach this brief as the first section of your assignment.
3. All the assignments should be prepared using a word processing software.
4. All the assignments should be printed on A4 sized papers. Use single side printing.
5. Allow 1” for top, bottom , right margins and 1.25” for the left margin of each page.
Word Processing Rules
1.
2.
3.
4.
The font size should be 12 point, and should be in the style of Time New Roman.
Use 1.5 line spacing. Left justify all paragraphs.
Ensure that all the headings are consistent in terms of the font size and font style.
Use footer function in the word processor to insert Your Name, Subject, Assignment No,
and Page Number on each page. This is useful if individual sheets become detached for
any reason.
5. Use word processing application spell check and grammar check function to help edit your
assignment.
Important Points:
1. It is strictly prohibited to use textboxes to add texts in the assignments, except for the
compulsory information. eg: Figures, tables of comparison etc. Adding text boxes in the
body except for the before mentioned compulsory information will result in rejection of
your work.
2. Carefully check the hand in date and the instructions given in the assignment. Late
submissions will not be accepted.
3. Ensure that you give yourself enough time to complete the assignment by the due date.
4. Excuses of any nature will not be accepted for failure to hand in the work on time.
5. You must take responsibility for managing your own time effectively.
6. If you are unable to hand in your assignment on time and have valid reasons such as
illness, you may apply (in writing) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade .
8. Non-submission of work without valid reasons will lead to an automatic RE FERRAL. You
will then be asked to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly using
HARVARD referencing system to avoid plagiarism. You have to provide both in-text
citation and a reference list.
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10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade
could be reduced to A REFERRAL or at worst you could be expelled from the course
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Student Declaration
I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present
it as my own without attributing the sources in the correct form. I further understand what it
means to copy another’s work.
1. I know that plagiarism is a punishable offence because it constitutes theft.
2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be
my own, and where I have made use of another’s work, I will attribute the source in the
correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is
not attached to the assignment.
Shehan Wasala
(E118076@esoft.academy)
Date)
9|Page
E. Shehan Wasala
Date:2022/08/07
(Provide
Submission
Professional Practice
Unit 4
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Higher National Diploma in Business
Assignment Brief
Student Name /ID Number
E.Shehan Wasala / E118076
Unit Number and Title
Unit 3:
Academic Year
2021/22
Unit Tutor
Mr. Selvam
Assignment Title
Work Related Learning Report: Design and Deliver a
Training Programme
Issue Date
21/02/2022
Submission Date
07/08/2022
Professional Practice
IV Name & Date
Submission format
The submission should be in the form of an individual report written in a concise, formal business style using
single spacing (refer to the assignment guidelines for more details). You are required to make use of
headings, paragraphs and subsections as appropriate, and all work must be supported with research and
referenced using Harvard referencing system. Please provide in-text citation and a list of references using
Harvard referencing system. Please note that this is an activity-based assessment and your report should
include evidences to the activities carried out individually and/or in a group.
To carry out the activities given on the brief, you are required to form groups, comprising maximum of 6
members.
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Unit Learning Outcomes:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a
target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the impact of
team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its role within
the workplace and for higher-level learning.
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Scenario
Assume yourself as the event coordinator working in an event planning organization specialized in delivering
trainings on IT and soft skills. you have been appointed to design and deliver a training event on IT /Soft Skills
to an identified audience. You are required to complete the project within 2 months and the training plan
and resources should be finalized as per the requirement of the client.
You are required to form a group of not more than 6 members in order to carry out the event. The event will
be headed by an event manager/ leader and each group member will be assigned a set of tasks. While
designing and delivering the event,

the skills required to make the event successful

challenges faced during the design/ delivery

Critical evaluation of the problems, challenges faced and the methods used to overcome them

The need for continuously develop in a professional environment
Need to be thoroughly considered.
At the end of the event, produce an individual report by each member covering the following tasks.
Task 1:
Demonstrate how you are planning to effectively deliver the training event by designing a professional
project plan with following details.

Roles appointed to group members and an evaluation of interpersonal skills of each member that
justifies the assigned role in the team.

Goal and objectives of the project

Evidences to the meetings conducted with the client and the team members and the findings/
outcomes of the meetings
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
Challenges/ problems identified and the plan to overcome them

A project schedule with the activities, milestones and contingencies identified.
Task 2
Research different problem-solving techniques that can be used to solve the identified problems in task 1
and demonstrate how critical reasoning can be applied to identify a solution to the identified problems.
Critically evaluate the solution methodology used to solve one of the identified problems and justify how
selected methodology helped you to successfully solve the problem and achieve the project objectives.
Task 3
Work in your team by contributing your skills and knowledge to meet the project goal. Critically evaluate
your own role and contribution to the group for the completion of the training event.
Discuss the importance of having dynamic team members in a group to meet its goals by referring to the
role assigned to the group members and analyse how team dynamics among your group members effectively
helped to achieve the shared project goal.
Task 4
Discuss with examples, the importance of continuous professional development (CPD) in a work setting by
evaluating the range of CPD criteria that can be used to measure the effectiveness of your employees in your
organization.
Produce a continuous professional development (CPD) plan using the criteria identified above with relevant
to the responsibilities, required skills, performance objectives of the members of your team. Compare and
contrast different motivational theories and discuss how they can be helpful to improve the performance of
the team members and meet the objectives of the developed CPD plan.
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Acknowledgment
I'd like to thank and compliment my professor, in particular, for his unwavering support
throughout this professional practice course. I want to express my gratitude for providing
me with thoughtful feedback on this assignment. In addition, I want to thank my parents
and all of my friends who supported me in finishing this project successfully. I want to
express my sincere appreciation to everyone who helped me put these ideas into the
assignment. I'd want to express my gratitude to everyone who helped compile the
necessary information for this article. The primary factor in making this was by providing
me with alternative ideas.
Thank you
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Task 1
Introduction
The team members discussed a variety of themes at the initial meeting, but the final
workshop of a group of individuals who were already or previously employed was decided
upon based on personalities. The entire batch was split up into two major groups by
Selvam. How did I come up with a strategy and picture a personality workshop as Team
Leader? They all concurred as I made my plans and added their improvements. Mr. Selvam
instructed us to split the task into roles for each of us to keep things simple. I choose to take
the initiative with the approval of others and Assign the remaining roles depending on their strength
and experience. I met each one personally before assigning a role. We had lectures on Wednesday
of the previous semester, so we held a meeting every Wednesday afternoon. Finally, after facing
an unexpected problem, the workshop was successfully held.
putting together a productive training session for professional practice Each team consisted
of 15 players from various categories. We then went out to begin organizing the event. We
noted each member's unique interpersonal abilities when organizing the event. Then we
spoke about the issue of running the IT workshop (E-MONEY) in a team environment. We
had to hold the event as an online workshop due to the present state of the nation.
My group members
Kavinda,Naleef,Samhan,Shaan,isuru,Kavindi,Hashan,Sempathi,Musharif,Shakeel,Chathuranga,H
ansika,Pavithra,Arham
1.1 Interpersonal and transferable communication skills
Interpersonal skills are the set of skills we use to interact and communicate with others.
We demonstrate interpersonal skills whenever we engage with people around us, and they
determine our ability to build relationships and work with others. Having strong
interpersonal skills can improve your ability to do well in interviews and build productive,
long-lasting relationships in your personal and professional life. Such as:
I.
II.
Emotional Intelligence
Communication
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III.
Reliability
IV.
Leadership
V.
Positivity
VI.
Negotiation
VII.
Openness o Feedback
VIII.
Empathy
IX.
Teamwork
X.
Conflict resolution
Importance of interpersonal skills
Strong interpersonal skills are a key indicator of success in a working environment.
Benefits can include, for example, the ability to:

Cooperate with teammates to solve difficult problems

Build collaborative relationships with colleagues

Understand and meet the needs of clients and customers

Effectively lead and manage others
On the other hand, lacking interpersonal skills can lead to miscommunication or
misunderstandings with coworkers or management that have the potential to lead to bigger
conflicts.
Improving your interpersonal skills can help you to foster a harmonious workplace, mend
any relationships that are disruptive to your ability to work effectively, and free up your
time and energy to focus on doing your best work.
I.
Emotional intelligence
Employees with strong emotional intelligence can relate to others and maintain a level head
in the face of emotionally charged situations. They are adept at managing social dynamics
and ensuring that those around them feel heard, seen, and understood.
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Emotionally intelligent employees are particularly effective in customer-facing roles as
well as collaborative positions and make great leaders and managers. This skill, however,
is beneficial in any and every job and holds a timeless appeal for employers.
Here are some qualities that contribute to emotional intelligence:

Self-awareness

Social awareness

Perceptiveness

Thoughtfulness

Consideration for others

Self-management

Empathy

Active listening
II.
Communication
Communication is an essential interpersonal skill to demonstrate to employers. Any job
that involves team-based collaboration or deals directly with customers or clients requires
effective communication skills.
Here are three additional communication-related skills to highlight on your resume:

Verbal communication
Your ability to verbally communicate with others is a key interpersonal skill no matter
what kind of work you do. From performing well in interviews to giving quarterly
presentations or even just connecting with coworkers, you’re going to need to verbally
communicate at some point.
Using your verbal communication skills can have a major impact on your ability to build
strong relationships and achieve your career goals.

Active listening
Active listening is a crucial skill in any position that requires you to work with other people.
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Actively listening to others allows you to connect with them, demonstrates that you
understand what they’re communicating, and opens the door to effective collaboration and
problem-solving.
Strong listening skills are particularly beneficial in positions were understanding and
responding to the needs of customers and clients determine your success, like those in
customer service or sales.

Digital communication
Today digital communication is becoming a primary mode of communication in the
workplace, even between team members sharing an office. Whether you’re writing emails
or talking to coworkers on Slack, you’ll need to demonstrate an ability to communicate
professionally over digital mediums.
III.
Reliability
Reliability encapsulates your work ethic and the ability to see things through to the end.
Simply being on time for work every day puts you on the fast track to promotion, and
always fulfilling promises is a keyway to earning social capital in the workplace.
Although reliability is a beneficial interpersonal skill for any job, it has added value for
tradespeople in industries such as plumbing or construction. Arriving on time and
completing high-quality work goes a long way toward earning a solid reputation and repeat
customers.
Few other industries benefit as much as the trades from recommendations and positive
word-of-mouth between friends and neighbors.
IV.
Leadership
Leadership is an interpersonal skill that sets candidates apart from their peers. Employers
are always looking for motivated and capable employees who can inspire others and take
charge when work needs to be finished.
Leadership involves not only delegating and strategizing but also getting the most out of
every employee and helping everyone feel like they’re making valuable contributions to
the organization
Here are several leadership skills for your resume:

Communication
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
Adaptability

Organization

Time management

Delegation

Motivation

Problem-solving

Conflict resolution

Patience
V.
Positivity
Candidates and employees who demonstrate positivity are much more likely to find success
in a position and be well-liked at the company. Positivity is especially important for
positions that involve customer service or managing client relations because positivity can
be infectious and easily influence your ability to make a sale or close a deal.
Employers value positivity because positive employees tend to focus on the good in a
situation and are more likely to believe that a good outcome can be achieved. Positive
employees are also more motivated and pursue tasks with enthusiasm.
VI.
Teamwork
Modern workplaces often require that employees rely on each other in some capacity and
are willing to support others when called upon.
Effective teamwork involves knowing when leadership is required and when it’s important
to be supportive.
Candidates should put extra focus on their capacity for teamwork if applying for a role in
an industry like software development, which requires a large number of people to work
together to complete a single project.
Here are some teamwork skills to showcase on your resume:

Delegation

Negotiation
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
Collaboration

Cooperation

Creativity

Idea exchange

Listening (Peterson, 2022)
Different Communication Styles and formats
What are different Communication styles and formats?
The act of communicating through written or oral languages, written or graphic
representations (such as infographics, maps, and charts), signs, signals, and Behaviour
is called communication. Communication is defined as "the creation and exchange of
meaning," to look at it another way.
Verbal Communication
Speaking is not the only verbal communication method that works well.
Communication openly comprises both sending and receiving messages. All employers
value soft skills like communication. Workers are more effective at their jobs if they
can read messages and act on the information they are provided.
Give others advice path Assertiveness positively gives feedback, stressing some
controllable behaviours’ Directly and courteously educate employees Give others
credit for recognizing opposing voices and responding to them Study others, ask about
their feelings, and show your interest in them. Even when under stress, keep calm.
Non-Verbal communication
Sending and receiving messages without the use of spoken or written language is
known as nonverbal communication, also known as manual speech. Much the same as
retyping written text, nonverbal behaviour can call attention to key parts of a message.
In 1956, Weldon Keens and psychiatrist Jurgen Ruesch published Nonverbal
Communication: Notes on the Visual Perception of Human Relations, when the name
"nonverbal communication" first existed. For ages, people have realized the role of
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social signals in communication. In The Advancement of Learning (1605), Francis
Bacon stated, for instance, that "movements of the face and parts not only indicate the
nature and tendency of the intellect but also reveal it." The present humour is also
displayed.
Type of Non-Verbal communication
Body Language
Our body language is a key nonverbal signal which others can detect that can express
our true feelings and messages. Moves of a body and posture think up our body
language. nonverbal communication can be communicated using our actions or
behaviors. But different people can interpret the same body language in different ways.
Another way to transfer meanness or disinterest would be to cross your arms. Anxiety
or boredom may be suggested by wiggling with your fingers.
Facial expressions
Your facial expressions can accentuate, calm, or mask the emotions you're
experiencing. Many facial expressions, such as a smile or angered brow furrow, are
viewed as universal forms of noncommunication. Many cultural groups share a
common concept of how these facial expressions are understood. For example, when
we smile, those around us often mistake it for happiness. Your facial expressions can
intensify, reduce, or mask the emotions you're thinking. Numerous facial expressions,
such as a smile or a furious brow furrow, are viewed as universal types of non-verbal
communication.
Eye Contact
Eye contact is a big component of non-verbal communication. Making eye contact and
looking closely into somebody's face, for instance, conveys respect and interest. Eye
contact is additionally used to begin and manage talks. Finally, it's crucial to note that
eye contact is key for those with hearing loss since it helps them read lips. What might
affect our nonverbal communication The method by which we express our feelings and
thoughts can alter unexpected problems. (lexiehearing, 2020)
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Group members and their roles.
Team Members
Inter-Personal skills
Roles and tasks
Kavinda Ramesh
Leadership skills, reliability,
negotiation skills, creative
critical thinking skills, selfconfidence, and profiling
skills.
Leader
01. The Motivator.
Motivation can vary from
person to person. ...
02. The Mentor. Being guided
in the right direction is
essential to success. ...
03. The Learner. Always aim
to be a better person today
than you were yesterday! ...
0 4.The Communicator. ...
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05. The Navigator.
Niyas Naleef
Organizing skills, Effective
communication, Extrovert
personality, collaboration skills,
cheerful outlook
Organizer
01-arrange meetings and events
02- making schedules
03-coordinating events
04-organize the final event 05works with the team to achieve
the success
Samhan
Organizing skills, Effective
communication, Extrovert
personality, collaboration skills,
cheerful outlook
Organizer
01. To organize meetings
02. Maintain the register and
contacts
03. Organize the final event 04.
Address to all team members
05. Organize and schedule the
meetings and events
Shehan
an Approachable, listening skills,
negotiation skills, reliable,
constructive criticism and
feedback, and innovative
mindset
Secretary
01. keeps formal records of the
group’s process and decisions
02. managing the meetings and
other work.
03. communication and
correspondence. 04. selecting
an event.
05. goal setting for special
events and conferences.
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Kavindi
Listening skills, patience,
openness to criticism and
feedback
Documenter
01. Record attendance.
02. Record meeting discussions.
03. Filing the necessary facts.
04. Mentioning decisions
05. Preparation of final report.
Ihsanullah
Effective communication,
reliability, positive attitude,
extrovert personality, patience.
Presenter 1
01.
Done most of the
presentation
02.
Helped team members
present their part of the
presentation
03.
gathered information
about the presentation
04.
Giving ideas about the
presentation
Well, coordinated the
group project
Photographer 1
gathering photographs, and
screenshots of meetings and the
workshop.
05.
Isuru
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reliability
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Sadheep
Effective communication,
reliability, positive attitude,
extrovert personality, patience
Presenter 2
01.
Done most of the
presentation
02.
Helped team members
present their part of the
presentation
03.
gathered information
about the presentation
04.
Giving ideas about the
presentation
Well coordinated with
the group project
Moderator 1
As an online moderator, you are
going to be responsible for
taking a look at what people
post on the forum. You will
need to make sure
05.
Ishanullah
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that everyone who shares
information abides by the rules
of the forum.
Chathuranga
Effective communication,
reliability, positive attitude,
negotiation skills, patience
Moderator 2
As an online moderator, you are
going to be responsible for
taking a look at what people
post on the forum. You will
need to make sure that
everyone who shares
information abides by the rules
of the forum.
Hansika
Designing skills, introverted
personality, patience
Designer 1
designing the poster,
PowerPoint slides, registration
forms, and feedback forms.
Shakeel
Designing skills, introverted
personality, patience
Designer 2
designing the poster,
PowerPoint slides, registration
forms, and feedback forms.
Arham
Patience, innovative mindset,
reliability, Negotiation skills,
positive attitude
Business skills
Marketer
Promotes our workshop posters
Musharriff
Accountant 1
Preparing and maintaining
important financial reports
Hashan
Business skills
Accountant 2
Preparing and maintaining
important financial reports
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Sempathi
photography knowledge,
reliability
Photographer 2
gathering photographs, and
screenshots on meetings and
the workshop
Pavithra
Writing skills
Tutor
Maintain the register and
schedule
Without these 15 individuals and their special interpersonal skills, we would not be able to
accomplish our aims and objectives. Finally, we won't be able to execute this training
program effectively without interpersonal skills. Numerous interpersonal abilities,
including cooperation, leadership, and communication, among others, were readily
apparent. This highlights the value of interpersonal skills.
Time Management
The practice of managing and planning how to divide your time between various tasks is
known as time management. If you comprehend it well, you'll be more intelligent, less
demanding, and motivated to perform quickly and efficiently even under time constraints.
High Achievements excel at time management. Utilizing the time management tools
provided by Mind Tools can help you make the most of your time.
Time management and achieving goals on a workshop day
Time
Work
Responsible person
8.00 AM
All the team members
All
attended block B room no
07
9.30 AM
Rehearsal
All
10.30 AM
Sharing the logging link
All
11.00 AM
Start the presentation
Ishanullah, Sandeep, Ramesh
11.00 AM
Welcome speech
Ramesh
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11.05 AM
Start the main part and
introduction
Ishanullh
11.45 AM
Describing binary trading
Ramesh
12.10 PM
Describing eBay dropshipping
Sandeep
12.30 PM
Describing freelancer
Samhan
12.55 PM
Getting Participants feedbacks
All
1.00 PM
Final speech (thanks speech)
Ramesh
1.10 PM
Finishing the presentation and
ending the Program
All
We successfully and effectively completed a program by using SMART time
management.
Goals and Objectives
Our main goal is to give ideas about “E-money “different personalities and treat people
accordingly to improve their knowledge.
To achieve this goal, we have to complete a few objectives.
 Creating a Group (Done by the lecturer)
 Creating a WhatsApp group and recruiting members to it
 Conducting online meetings and distributing topics and roles for the members
 Researching the topics and making the presentation slides on time
 Conducting a rehearsal session
 Successfully conducting the training program
To start this project, we first pre-assigned roles according to skill and experience. The Gantt
chart was created to track the time frame and its corresponding progress as a. We always
share our work with the What`s App group and get feedback about everyone's work. They
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also designed a feedback form to ensure that participants successfully submitted the
information. Different duties have been given to our group. As a result, the job is made
simpler and more successful. To keep everyone informed about progress and problems,
Google Drive was utilized in conjunction with regular updates provided on WhatsApp.
As a result, we were able to travel on Trial at a good clip. As we have seen, Sri Lankan
employees have not been adequately identified for their staff, making it difficult for them
to retain positive working relationships and draw in new talent. I struggled to complete it.
We thus saw this as a chance to provide information on making money online. The
Workshop was conducted on May 26, 2022, and we aimed to successfully finish the project
within two months.
.
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Proof of the meetings and results
Many times, we conduct our meetings physically on Esoft.
getting ideas about the workshop.
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Sometimes, we discussed our plans on WhatsApp group calls.
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Workshop evidence
Poster
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Participants
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Outcomes of the workshop

In this project, we got knowledge about E-commerce.

We complete the project's due date

In this project we got time management skill

We shared the workload between team members

Got the different ideas from group members

We get a lot of time to take the decision

We learn how to plan and conduct meetings on this project

In this group project we got an understanding of the difference between task and
interpersonal issues in a group

We learned how to manage risk tasks
Challenges/ problems identified and the plan to overcome them
Due to varying viewpoints and conflicting personalities, it can be challenging to bring a
team together around a consensus. To reach an agreement and make the final workshop a
success, our team must constantly work to identify the greatest concept among all the
competing ones. A highly successful method for bringing the team together has been to
hold weekly meetings and to update the WhatsApp group often. However, issues and
difficulties have emerged in our time.
When it came to function as a team, we encountered several issues and difficulties. And
here is how we dealt with those issues and overcame our obstacles.

The members of the group did not make up for the meeting.
Due to their work commitments, some group members who had employment were unable
to attend the meeting. We had to set aside time for a group meeting as a result. Due to this,
we agreed to meet after supper when everyone would be better rested after doing a
WhatsApp poll of the entire group.

Choosing a topic and assigning sub-topics to the group members
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for choosing a subject on which to run the workshop program. We had to select a topic that
was related to information technology because we are studying for our Higher Nationals in
computing (IT). The group's members all showed excellent creativity and came up with
some fantastic suggestions for the subject, which we then discussed and decided upon. The
primary subjects were then broken down into subtopics so that each group member could
be given a specific issue to work on. To finish the program material by the deadline given
by the leader, each group member chooses a topic from the list of subtopics, and some
members choose multiple topics.

Selecting presenters to lead the workshop
The primary subjects were then broken down into subtopics so that each group member
could be given a specific issue to work on. To finish the program material by the deadline
given by the leader, each group member chooses a topic from the list of subtopics, and
some members choose multiple topics.

Assign roles to group members
The first problem for members was deciding the position from the list of available
roles to choose from. The optimum response, in this case, is Belbin's Theory. We
gave group members the freedom to decide on their responsibilities based on the
concepts discussed in the lecture. When developing this training course, we had to
contend with a few significant problems. Additionally, everyone in this group has
given their whole effort to make this program a huge success.

Lack of experience - The first problem most of us faced was the fact that they
hadn't completed the training program. Some members have never announced in
front of an audience of more than 10 people
Solution - In a person with inexperienced members, consulted with instructor
Selvam. They also conducted different online surveys, contacted people in the
senior group, and learned how to make the event a success
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
Complicatedness of the entire project - The overall complexity of the workshop
was overwhelming for our team. None of the team members could do it individually
or at once in
Solution - The team assigned their specific roles and responsibilities. All the’s
complex tasks were assigned to multiple team members to help each other. They
were assigned roles based on skills and experience in the field

Time management - The two-month time frame seemed to be enough time when
was released, but then for various reasons, the time frame was just enough to
complete the project
Solution - Use appropriate management techniques such as Gantt charting, weekly
meetings, daily WhatsApp updates, and uploading work to shared Google Drive.
Using these methods, members were able to work at a stable pace by the final
deadline. Creating a personal profile has also proved essential for identifying
strengths and weaknesses.

Unclear Goals
Some employees operate best as a team, while others do better as independent
contributors. Setting the appropriate goals could be one of the causes of this. As an
individual contributor, you may easily create the proper goals for yourself, but as a
team member, you must take your teammates into account when establishing goals.
The uncertainty of goals is one of the most frequent reasons why disputes arise in
teams. Get in touch with the team/manager and be clear about your goals if you and
your teammates aren't on the same page about them because it will damage the
team's productivity.

Gathering information through the internet and other recourse

We must keep audience engagement throughout the presentation.
Project Schedule
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A good plan is necessary to execute the project successfully. The team leader wanted to
build a project plan, and while creating the plan, we created our overall timeline. In these
weeks, several tasks were completed as stated below.
Contingency Plan
No matter how carefully we had prepared our training program, there would inevitably be
unforeseen events that ran counter to what we had originally intended, especially in these
epidemic times. Initially, we were told to do our training in front of a live audience on the
ESOFT premises. But when the number of COVID-19 cases reported daily increased with
each passing day, we had to come up with a backup plan to conduct the training program
via a virtual conference online.
Additionally, there was a chance that some group members, particularly those who had to
present, would not be able to attend the training session. As a result, a few people were
kept around as a backup, and they were given guidelines to follow.
Event
Likeness
of
occurring
Impact
on our
goal
The training
being held
online
high
likelihood
essential 1
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Priority Solution
Further
elaboration
on the
solution
Having a
use of the
backup
zoom
strategy in application
place of
and
an online dissemination
workshop of a new
E. Shehan Wasala
responsible By
party
when
entire
group
Professional Practice
26th
May
2022
Unit 4
poster to the
public
Members
being
unable to
attend the
workshop
high
likelihood
Big
2
appointing utilizing
standby
backup
presenters scripts and
other sources
of reference
Presenters
26th
May
2022
Critical path analysis
Different problem-solving techniques
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A 5-Step Approach
Some problems are small and can be resolved quickly. Other problems are large and
may require significant time and effort to solve. These larger problems are often
tackled by turning them into formal projects.
Whether the problem you are focusing on is small or large, using a systematic approach
to solving it will help you be a more effective project manager.
This approach defines five problem-solving steps you can use for most problems

Define the Problem

Determine the Causes

Generate Ideas

Select the Best Solution

Get Action

Define the problem
The most important of the problem-solving steps is to define the problem correctly.
The way you define the problem will determine how you attempt to solve it. For
example, if you receive a complaint about one of your project team members from
a client, the solutions you come up with will be different based on the way you
define the problem.
If you define the problem as poor performance by the team member you will
develop different solutions than if you define the problem as poor expectation
setting with the client.

Determine the causes
Once you have defined the problem, you are ready to dig deeper and start to
determine what is causing it. You can use a fishbone diagram to help you perform
a cause-and-effect analysis. If you consider the problem as a gap between where
you are now and where you want to be, the causes of the problem are the obstacles
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that are preventing you from closing that gap immediately. This level of analysis
is important to make sure your solutions address the actual causes of the problem
instead of the symptoms of the problem. If your solution fixes a symptom instead
of an actual cause, the problem is likely to reoccur since it was never truly solved.

Generate ideas
Once the hard work of defining the problem and determining its causes has been
completed, it's time to get creative and develop possible solutions to the problem.
Two great problem-solving methods you can use for coming up with solutions
are brainstorming and mind mapping.
 Select the best solution
After you come up with several ideas that can solve the problem, one problem-solving
technique you can use to decide which one is the best solution to your problem is a
simple trade-off analysis.
To perform the trade-off analysis, define the critical criteria for the problem that you
can use to evaluate how each solution compares to the other. The evaluation can be
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done using a simple matrix. The highest-ranking solution will be your best solution
for this problem.

Get action
Once you've determined which solution you will implement, it's time to take action. If
the solution involves several actions or requires action from others, it is a good idea to
create an action plan and treat it as a mini project.
Using this simple five-step approach can increase the effectiveness of your problemsolving skills . (Anon., 2021).
Discussed the importance of working within a team and teamwork
What is teamwork
The teamwork meaning may change a bit depending on whom you talk to, but the
overall scope is the same. Teamwork is a group of people working together towards a
common goal and doing so in as efficient and effective a way as possible. Individuals
are dependent on one another for interconnected tasks, which in turn makes each
person responsible for the overall project and accomplishing tasks.
Group characteristics

two or more persons interacting socially

members' prizes

members have shared objectives or interests
T – Together
E - Everyone
A – Archive
M – More
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The benefits of teamwork

Boost performance

better your communication

increase output
Boost performance - Being effective aids the team in completing the task. When it comes
to teamwork, efficiency may be described as a crucial component of the team. The secret
is to get the team as a whole operating effectively. We made a lot of effort to keep the team
functioning effectively throughout our scheduled (how to develop your personality)
program.
Better communication - The other advantage of teamwork is that it helps us communicate
better. Here, we discuss how teams may increase their actual communication and how they
want it to be a significant factor.
Working with the team to define a goal
There were some key goals that our team worked on as a team to achieve a particular goal.
As a team, we were able to achieve these goals
There are two things to note while categorizing groupings. In an organization, there are
various groups with varying informational levels. Some groups are built around various
sorts. You may see the individuals who make up those groups as well as how they interact.
•
Formal Group
•
Informed Group (setapp, 2022)
What is Team Dynamics
Team dynamics is a compilation of social relationships, psychological processes,
phenomena, and events taking place in the work environment. The term team dynamics
was first used by German American psychologist, Kurt Lewin. Lewin assumed that the
whole dominates the parts. This means that the group can’t be perceived as the sum of
individuals, because the functioning of the group, as a whole, affects the individual
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behavior of its members. The key issue here is belonging to the group and the
interdependence of employees.
Group dynamics connect various processes, starting from management and leadership,
through interpersonal conflicts, to the identification of a position in the group. Most sociopsychological phenomena are shaped by group integration or differentiation.
The main factors that determine the productivity of a team are the satisfaction of one’s own
needs, positive relationships, participation in the group, integration, a friendly atmosphere,
group prestige, rivalry between competing teams, and effective internal and external
cooperation. On the other hand, factors that undermine team dynamics are mainly:
aggressive behavior, disrupted communication, the leader’s incompetence, lack of a clear
goal, scarcity of human resources, poor motivation, instability, and insecurity. (Mankin,
2022)
Importance of having dynamic team members
Improving team dynamics is worth the time and effort needed, bringing quite a few benefits
to a company’s operation. It might seem to some that a team works together by definition,
but the characteristics of poor team dynamics are avoidable:

Weak Leadership – leads to a lack of direction and a focus on the wrong
priorities.

Deference to Authority – members agree with leaders and don’t share their
own opinions.

Blocking – members disrupt, characters like The Aggressor (outspoken), The
Negator (criticizes ideas), and The Joker (inappropriately humorous).

Groupthink – seeks consensus and doesn’t explore alternatives.

Freeriding – some members leave colleagues to do the work.

Evaluation Apprehension – members feel they’re being judged by others.
Benefits of team dynamics
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Positive team dynamics can bring a lot of benefits to your operation, not least because it is
the surest way of leveraging the full potential of your employees via their skills and
experience.

Improved Results – a team operating to its fullest potential is naturally going to
get better results. They are more focused, clearer on their aims, and work better
together.

Greater Collaboration – greater levels of cooperation and collaboration are
possible when teams work in a more informal and supportive atmosphere.

Faster Decision-Making – team members are more willing to listen to each other
and so make faster decisions.

Greater Commitment – individual team members feel more valued. The payback
is greater commitment and loyalty from workers.
Strategies for improving team dynamics
So, how can you turn things around? Well, improving team dynamics can be easier with
these simple strategies:
 Know Your Team – learn about the 4 phases a group goes through as it
develops. This will help you pre-empt problems with team dynamics.




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Quick Feedback – when you spot poor behavior, act quickly to negate it
through feedback.
Roles & Responsibilities – clear direction helps to manage team dynamics.
Create a team charter defining the group’s objective and individual
responsibilities.
Break Down Barriers – use team building activities to boost unity and
strengthen relationships.
Communication – keep everyone informed, and when changes are decided,
share the news quickly. (Anon., 2020)
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Feedback for our event
Motivation
Motivation is the desire to act in service of a goal. It's a crucial element in setting and
attaining our objectives.
Motivation is one of the driving forces behind human behavior. It fuels competition and
sparks social connections. Its absence can lead to mental illnesses such as depression.
Motivation encompasses the desire to continue striving toward meaning, purpose, and a
life worth living. (psychologytoday, 2022)
Importance of Motivation in a Workplace
To fulfill one's aspirations and desires as a professional, one should from the time-to-time
act on one’s own or in collaboration with others. The proper sort of motivation will appear
to be crucial in an expert work atmosphere. Because of the following important advantages,
each corporation and individual must be desirably motivated:

Enhances the efficiency of employees –A subordinate or employee's degree can't
be decided through his or her credentials or skills. The gap between capability and
willingness ought to be closed to make the best use of his job performance, which raises
the bar for subordinates' performance.
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
Activates all available human resources – Resources physical, monetary, and
human are wished for every difficulty to find out solutions and acquire the objectives.
Motivation approves the high-quality use of human assets and their ultimate
exploitation. This may also be achieved by encouraging teams of workers to work
tough and giving them rewards.

Achievement of Institutional Goals - Employees act purposefully and work by
organizational desires when sources are used efficaciously and when they are goaldirected.

Stabilizes the Workforce - From the point of view of an organization's popularity
and goodwill, worker balance is crucial. Only when personnel sense like they are a
phase of the administration group will they proceed to be productive and loyal to the
company. Both employers and people will constantly gain from an employee's skills
and productivity.
Additionally, a man or woman has to be nicely motivated. He or she will be in a position
to pursue their targets and accomplish them with assurance and effortless if they are
appropriately motivated. A character will be capable to experience their job inner a
corporation if they are appropriately motivated.
What is the Motivation Theory?
To reach desired goals, a person needs to motivate, which is a state of mind defined by
vigor and enthusiasm. Even when things are against them, motivation propels people to
work with a high level of focus and focus. Motivation causes people to act in particular
ways. In a nutshell, motivation is just what pushes folks to take specific behaviors.
I.

Maslow’s Theory of Hierarchical Needs
Abraham Maslow argued that driving only arises when all of a person's needs are
met. People labor for services and the opportunity to apply their skills, not for
security or financial gain. to explain how to introduce an effective, he built a pyramid
and said that one can does not ascend to the next level unless lower-level needs are
fulfilled. Basic needs are the needs at the base of the pyramid, and until these
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requirements are met, people do not probably be working to meet the needs at the
tip.
What are the five theories of Motivation?

Physiological needs: Basic requirements for survival such as air, sleep, food, water,
protection, sex, and shelter are defined as physiological demands.

Safety needs: Protection from threats, privation, and other risks is necessary for
safety (e.g., health, secure employment, and property)

Social need: Social (belongingness and love) needs are the need for friendship,
association, and other kinds of social help.

Self-esteem needs: Needs for respect and approval for self-esteem.

Self- actualization needs: Self-actualization needs also include the chance to
progress psychologically, education, and engaging, demanding employment. the
highest level of need a human can follow is self-actualization.
Vroom’s theory of Expectancy
According to Vroom's expectancy theory of motivation, someone's motivation is
influenced by their expectations for the future. As per him, a user's motivation is influenced
by

Expectancy: In this case, the anticipation is that a bigger push will result in higher
performance, or that things will be better if I work harder. This is affected by
variables like:

Having the necessary resources on hand (e.g., raw materials, time)

possessing the necessary management for the job

having the assistance required to complete the task (e.g., supervisor support, or
correct information on the job)

Valence is the weight an individual has according to the anticipated outcome. Those
who are motivated by profit, for instance, might not value an offer of more time
off. (knowledgehut, 2022)
What Is Continuing Professional Development
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Professional development refers to any type of training, education, or learning that an
employee experiences during the ‘development’ phase of their employee lifecycle. After
an employee enters the workforce, this kind of development can help them keep up to date
with current trends, learn new skills or advance their careers.
Some of the most common professional development examples include:

A lawyer taking a course on trending legal topics or updates to various laws as
times change.

A teacher is required to learn how to use certain new software to help teach students.

A marketing professional attending a conference about the latest digital trends.
As you can see, professional development can take a lot of different shapes and forms. But,
as we look to understand it, let’s think of it as an event (a course, a day, etc.) that a
professional participates in to get better at what they do (in a professional, hard-skilloriented capacity). (personio, 2022)
Importance of continuous professional development
Continuing Professional Development exists to ensure that an individual enhances their
skills and abilities once they have formally qualified. Typically, academic qualifications
may have already been completed at this stage and an individual is now working within
their specific industry and job functions are important as it helps to ensure that further
learning is progressed in a structured, practical, and relevant way to guarantee that there
are applied efficiencies to the learning. CPD allows an individual to focus on what specific
skills and knowledge they require over a short-term period, say 12 months, to be confident
there is recognizable improvement within their proficiency and skill sets.
Personal Development Plan
A Professional Growth Plan (PDP) is a document that outlines the objectives you want to
meet regarding your personal, academic, and professional development. There is a part in
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your plan for reflection on your performance, learning, and/or accomplishment. PDP's
important purpose is to expand people's potential to know what and how they are gaining
knowledge as nicely as review, plan, and take possession of their learning.
Professional development plan
Name
Shehan Wasala
Current Education
HND in computing
Diploma in computing
Started in
2021
Goal 01
Doing all studies at the allocated
time and covering all 4 Semester
Started 2021 December
12
End date June 6, 2023
Goal 02
Improving coding languages
Ongoing throughout the
first semester
Goal 03
Complete the Top up
Target December 2024
Goal 04
Apply for a Job in a software
company
Required Skills and knowledge for the above goals
•
•
•
•
•
•
Completing the tasks at the correct time
Positive minded
Fluent in the required language
Good in decision making
Hardworking
Positive minded
Skills that I have :
•
•
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Interpersonal skills
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•
Problem-solving skills
The purpose of CPD
In an ever-increasing globalized and competitive society, the importance of Continuing
Professional Development cannot be overstated. As the world’s industries are forever
evolving, this creates exciting new opportunities but also naturally comes with challenges
that enable an individual to regularly apply focus and attention to important areas of their
development and prove to provide a framework for a professional to take appropriate action
to reduce any shortfalls in knowledge. Equally, an individual must see Continuing
Professional Development as a way to remain competitive with his or her peers, and as an
opportunity to differentiate themselves at moments where this may be required, such as in
job interviews or with lenders for new work and business acquisition. As more people
become professionally qualified with similar qualifications, CPD becomes more important
as a means of separating yourself from the pack. A planned approach to Continuing
Professional Development allows an individual to put themselves in charge of their career
development and work-related ambitions. Personal empowerment of learning brings with
it an increase in confidence and resulting abilities, all of which correlate to an improvement
of capability for their employment environment.
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Importance of CPD for employers
The responsibility for completing Continuing Professional Development lies ultimately
with the individual, often within the context of their membership and involvement with
industry professional bodies or institutes. However, more and more employers are taking
a proactive and supportive role with the CPD required by their employees.
Aside from industry associations, the importance of CPD within the learning sector and
general enterprise is growing, as more employers see the benefits of a more highly skilled,
motivated, and committed workforce.
There is a common misunderstanding among some employers that CPD takes significant
time which may result in periods of being “out of the business”. However, the availability
of more flexible CPDs suited for business requirements has increased significantly in
recent years, with the introduction of online learning, short courses, and half-day
workshops, as well as distance learning and educational exhibitions. These can provide
CPD learning seminars alongside new business revenue and networking opportunities.
(Anon., 2022)
Activity List
Position
Name
Giving the team
Give backup help
project
Listing down the things
of the event
Give back help
Documenting the list
contents
Collect notes
Improve communication
skill
Take a clear of the
project and bring it to a
design
Should work on each
position Prepare the
Leader
Ramesh
Organizer
Naleef, Samhan
Secretary
Documenter
Shehan
Kavindi
presenter
Accountant
Shan, Sadeep
Musharriff, Hashan
Photographer
Isuru, Sadeep
Moderator
Shakeef, Chathuranga
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contents in an order
Make wise decisions
Designing the poster
Accessing the social
media (e-business)
Research contents
Designer
marketing
Hansika, Shakeel
Arham, Shakeef
Tutor
Zalha,pavithra
Gun chart for preparation
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Conclusion
"Professional Practice" has had a significant impact on both my team and I. It has
taught us the value of collaboration and the application of group thinking to our
professional trajectories. I learned a lot during the training session itself and developed
a lot of new experiences and abilities. At first, I believed that professional practice, or
"PP," was a simple subject and unrelated to our technical background, but this was
incorrect. Professional practice served as the cornerstone upon which ethical and
respectable professions were constructed. This thorough report clearly describes the
nature of our incident, the issues we encountered, the approaches we used to find
solutions, and a summary of the numerous theoretical elements involved in becoming
a professional.
The report includes a thorough theoretical examination of collaboration, team
dynamics, work ethics, problem-solving approaches, and many other topics in addition
to the group training event we underwent. I believe the reader now has a better
understanding of our training session as well as what it takes to be a professional in a
certain sector.
.
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References
Anon., 2020. Orangeworkers. [Online]
Available at: https://www.orangeworks.ie/blog-teamdynamics/#:~:text=Team%20dynamics%20in%20the%20workplace%20are%20important%20bec
ause,line.%20Why%20Having%20Good%20Team%20Dynamics%20Is%20Important
Anon., 2021. Project management skills. [Online]
Available at: https://www.project-management-skills.com/problem-solving-techniques.html
Anon., 2022. cpduk. [Online]
Available at: https://cpduk.co.uk/news/importance-of-cpd
knowledgehut, 2022. knowledgehut. [Online]
Available at: https://www.knowledgehut.com/tutorials/project-management/motivationtheories
[Accessed 1 11 2022].
lexiehearing, 2020. lexiehearing. [Online]
Available at: https://lexiehearing.com/us/library/verbal-and-non-verbalcommunication?sscid=71k6_glfwy&utm_source=shareasale&utm_medium=affiliate&utm_camp
aign=742098
[Accessed 1 11 2022].
Mankin, N., 2022. firmbee. [Online]
Available at: https://firmbee.com/what-is-team-dynamics
[Accessed 30 10 2022].
personio, 2022. personio. [Online]
Available at: https://www.personio.com/hr-lexicon/professional-development/
[Accessed 1 11 2022].
Peterson, C., 2022. Resume Genius. [Online]
Available at: https://resumegenius.com/blog/resume-help/interpersonal-skills
[Accessed 30 10 2022].
psychologytoday, 2022. psychologytoday. [Online]
Available at: https://www.psychologytoday.com/us/basics/motivation
[Accessed 30 10 2022].
setapp, 2022. setapp. [Online]
Available at: https://setapp.com/business/why-teamwork-is-important
[Accessed 20 11 2022].
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Professional Practice
Unit 4
58 | P a g e
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Professional Practice
Unit 4
Grading Rubric
Grading Criteria
Achieved
Feedback
LO1 Demonstrate a range of interpersonal and transferable
communication skills to a target audience.
P1 Demonstrate, using different communication styles and
formats, that you can effectively design and deliver a training
event for a given target audience.
P2 Demonstrate that you have used effective time
management skills in planning an event.
M1 Design a professional schedule to support the planning of
an event, including contingencies and justifications of time
allocated.
D1 Evaluate the effectiveness and application of interpersonal
skills during the design and delivery of a training event.
59 | P a g e
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Professional Practice
Unit 4
LO2 Apply critical reasoning and thinking to a range of
problem-solving scenarios.
P3 Demonstrate the use of different problem-solving
techniques in the design and delivery of an event.
P4 Demonstrate that critical reasoning has been applied to a
given solution.
M2 Research the use of different problem-solving techniques
used in the design and delivery of an event.
M3 Justify the use and application of a range of solution
methodologies.
D2 Critique the process of applying critical reasoning to a
given task/activity or event.
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Professional Practice
Unit 4
LO3 Discuss the importance and dynamics of working within
a team and the impact of the team working in different
environments.
P5 Discuss the importance of team dynamics in the success
and/or failure of group work.
P6 Work within a team to achieve a defined goal.
M4 Analyse team dynamics, in terms of the roles group
members, play in a team and the effectiveness in terms of
achieving shared goals.
D3 Provide a critical evaluation of your own role and
contribution to a group scenario.
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Professional Practice
Unit 4
LO4 Examine the need for Continuing Professional
Development (CPD) and its role within the workplace and
higher-level learning.
P7 Discuss the importance of CPD and its contribution to own
learning.
P8 Produce a development plan that outlines responsibilities,
performance objectives, and required skills, knowledge, and
learning for your own future goals.
M5 Compare and contrast different motivational theories and
the impact they can have on performance within the
workplace.
D4 Evaluate a range of evidence criteria that is used as a
measure for effective CPD.
62 | P a g e
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Professional Practice
Unit 4