Project: WhatsApp Pay
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Index
Project Task:
Page No.
Overview
Introduction of WhatsApp Pay
Strategical Business planning for WhatsApp Pay
Method of Implementation
Future adaptability and User-friendliness
Required Project Task for the Future implementation of WhatsApp Pay
Project Task - Checklist
1. Identifying stakeholders – Create a list of stakeholders
2
3
3
4
4
5
6-11
(as taught in Business Analysis Planning and Monitoring Knowledge Area)
2. Identify risks in this new feature
12-13
(Identify them using the Strategy Analysis Knowledge Area)
3. Do a SWOT analysis for WhatsApp Pay feature
14
(SWOT – Strengths, Weaknesses, Opportunities and Threats). This is the SWOT Technique taught
in class)
4. Identify the Transition State of WhatsApp Pay
(Identify them using the Strategy Analysis Knowledge Area)
5. Create as-is and future process map (using flowcharts).
15
16-17
You can use any of the popular tools in the market like Microsoft Visio, Lucid Chart, Creately,
Pidoco, or Balsamiq
6. As a Business Analyst working on this project, find out the scope of this system.
18
To find the scope you can use Use Case diagram (UML) or Context diagram
7. Write down the main features that need to be developed
18
19
20-22
8. Write the in-scope and out-of-scope items for this software
9. Write out the Business Requirements, both Functional and Non-functional
Requirements
10. Draw wireframes or mock screens for any 2 of the features namely book record
creation and any other feature as deemed fit by the student.
23 - 25
(Use the technique prototyping or wireframing that is taught in the training). You can use any of
the wireframing tools like Microsoft PowerPoint, Microsoft Word, Balsamiq, Sketch, Adobe XD,
Adobe Illustrator, Figma, UXPin, InVision Studio, InVision Freehand, or Moqups
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 1 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Introduction of WhatsApp Pay
Overview
WhatsApp is a Facebook-owned service of messaging and Voice over IP (VoIP). It allows
users to send text, voice, and videos, share images, documents, and other media.
WhatsApp is available on mobile devices but also on desktop computers. WhatsApp now
has worldwide more than 2 billion users. In many countries across multiple continents,
including Latin America, the Indian subcontinent, and many other areas of Europe and
Africa, it has become the primary electronic communication device.
At a glance - Different Digital Payment System and Market Value Projection
People are now moving worldwide to digital payment services like Google Pay, PayPal and
others. The demand for mobile wallets is high. In 2019 the global mobile market value for
transactions was $3714.5 billion and is projected to rise to $12.407.5 billion by 2025.
WhatsApp
Pay
(Current State)
WhatsApp Mission
As one of the leading mobile messaging applications, WhatsApp wants to achieve a part of
this growing digital payment industry. WhatsApp decided to immerse itself in this digital
payment market. They launched the new WhatsApp Payments in Brazil in June 2020. Their
product name is known as WhatsApp Pay. WhatsApp promises to disrupt the global
ecosystem for digital payments. They rely on WhatsApp's ubiquity and the sheer number of
WhatsApp users (2 billion) as an additional edge over other payment applications. Now in
Brazil, they have started, and subsequently, a launch in India and the rest of the world will
be followed.
Technological Workflow
WhatsApp includes the debit or credit card of the customer in your application. That is, you
can transfer money to them while chatting with your peers. To access this payment feature,
there is no independent application that customers need to download. Users should receive
this feature as an update in the current WhatsApp message app. By updating the WhatsApp
Messaging application, the user can use the WhatsApp pay feature.
Advantages of WhatsApp Pay:
•
•
•
•
Prepared by:
Easy peer-to-peer payments. You can send money to your family, friends, or
relatives all through WhatsApp.
Users need not go to the bank or use wallets, bank apps, or NEFT to transfer money.
It will be a one-click payment.
The easy and user-friendly interface of WhatsApp would make digital payments
seamless, and there will be no need to enter details at multiple page loads.
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 2 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Strategical Business planning for WhatsApp Pay
Business Objective by senior management:
•
•
Have at least 1 million users use the
WhatsApp pay feature within the first
three months of launch.
Future State
Client has given them the following requirements:
To transfer money using WhatsApp pay,
there will be 2 methods on the WhatsApp app.
Over one year of its launch have 30% of the
user base using WhatsApp pay.
Method of Implementation
Method 1:
Method 2:
1. To use the WhatsApp Pay feature, the user
needs to have a bank account with its debit
card or a credit card
2. Users shall select the person they want to
send money to from their WhatsApp
contact list
3. Users shall click on the payments option in
their chat settings
4. Users shall enter the amount they wish to
transfer
5. Users will then enter a security Pin
6. Users will click on the transfer button
7. Money is transferred
8. The sender and the receiver will both
receive a payment notification on their
chat window once the fund transfer has
been made.
9. In cases where the user is requesting
money, tap on the request and wait for the
person to accept your request.
10. The feature should be available in multiple
languages
Prepared by:
1. The user goes on the main page of WhatsApp
and opens the payments option.
2. The user then taps on the QR code showing
next to their name to show their QR code
using which people can send them money.
3. User taps on the new payment option located
on the bottom right of the display.
4. User selects a contact or the scan QR code
option.
5. The rest of the process remains the same as
above.
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 3 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Future adaptability and User-friendliness
Scalability Requirement:
Usability:
This feature initially would be launched in a single
country to test and get user feedback. Then
WhatsApp will be rolling it out across its big
markets like India, where it has 400 million users—
followed by the rest of the world.
The screens should be self-explanatory and very userfriendly.
Required Project Task for the Future implementation of WhatsApp Pay
1. Identifying stakeholders – Create a list of stakeholders (as taught in Business Analysis Planning
and Monitoring Knowledge Area)
2. Identify risks in this new feature (Identify them using the Strategy Analysis Knowledge Area)
3. Do a SWOT analysis for WhatsApp Pay feature (SWOT – Strengths, Weaknesses, Opportunities
and Threats). This is the SWOT Technique taught in class
4. Identify the Transition State of WhatsApp Pay (Identify them using the Strategy Analysis
Knowledge Area)
5. Create as-is and future process map (using flowcharts). You can use any of the popular tools in
the market like Microsoft Visio, Lucid Chart, Creately, Pidoco, or Balsamiq
6. As a Business Analyst working on this project, find out the scope of this system. To find the scope
you can use Use Case diagram (UML) or Context diagram
7. Write down the main features that need to be developed
8. Write the in-scope and out-of-scope items for this software
9. Write out the Business Requirements, both Functional and Non-functional Requirements
10. Draw wireframes or mock screens for any 2 of the features namely book record creation and any
other feature as deemed fit by the student. (Use the technique prototyping or wireframing that
is taught in the training). You can use any of the wireframing tools like Microsoft PowerPoint,
Microsoft Word, Balsamiq, Sketch, Adobe XD, Adobe Illustrator, Figma, UXPin, InVision Studio,
InVision Freehand, or Moqups
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 4 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Project Task - Checklist
1
Task
Identifying stakeholders
Check List - Areas
Create a list of stakeholders - (as taught in Business
Analysis Planning and Monitoring Knowledge Area)
2
Identify risks in this new feature
(Identify them using the Strategy Analysis
Knowledge Area)
3
Do a SWOT analysis for the WhatsApp Pay
feature
(SWOT – Strengths, Weaknesses, Opportunities
and Threats). This is the SWOT Technique taught in
class
4
Identify the Transition State of WhatsApp
Pay
(Identify them using the Strategy Analysis
Knowledge Area)
5
Create as-is and future process map
(using flowcharts).
You can use any of the popular tools in the market
like Microsoft Visio, Lucid Chart, Creately, Pidoco,
or Balsamiq
6
As a Business Analyst working on this
project, find out the scope of this system.
To find the scope you can use Use Case diagram
(UML) or Context diagram
7
Write down the main features that need to
be developed
Main features
8
Write the in-scope and out-of-scope items
for this software
in-scope and out-of-scope items
9
Write out the Business Requirements
both Functional and Non-functional Requirements
10
Draw wireframes or mock screens for any 2
of the features namely book record creation
and any other feature as deemed fit by the
student.
(Use the technique prototyping or wireframing that
is taught in the training). You can use any of the
wireframing tools like Microsoft PowerPoint,
Microsoft Word, Balsamiq, Sketch, Adobe XD,
Adobe Illustrator, Figma, UXPin, InVision Studio,
InVision Freehand, or Moqups
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 5 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
STAKEHOLDERS
(Required Project Tak #1
(Identifying stakeholders – Create a list of stakeholders
(as taught in Business Analysis Planning and Monitoring Knowledge Area))
Business Analysis Planning and Monitoring
The Business Analysis Planning and Monitoring knowledge area tasks organize and coordinate the efforts of
business analysts and stakeholders.
The Business Analysis Planning and Monitoring knowledge area includes the following tasks:
•
•
•
•
•
Plan Business Analysis Approach
Plan Stakeholder Engagement (Project concentration Area)
Plan Business Analysis Governance
Plan Business Analysis Information Management
Identify Business Analysis Performance Improvements
The Business Analysis Core Concept Model™ (BACCM™) describes the relationships among the six core concepts.
The following table considers WhatsApp Pay Case and describes the usage and application of each of the core
concepts within the context of Business Analysis Planning and Monitoring.
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 6 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
The BACCAM explains concerning our WhatsApp Pay system
Core Concept
Change: the act of
transformation in response to
a need.
During Business Analysis Planning and Monitoring,
business Analyst do
To meet the demand, change is essential.
Whatsapp would also allow users to make digital payments in addition to
electronic communication.
Users of Whatsapp will be able to make payments without having to
download any additional software. A single app can handle messaging,
voice/video calls, and payments.
Need: a problem or
opportunity to be addressed.
New feature for WhatsApp Pay
Whatsapp is a messaging and Audio over IP service that allows users to
communicate via text, voice, and video calls. Whatsapp intends to get into
the digital payment market to make digital payments using the App.
In a setting, a method of meeting needs.
satisfying one or more needs in Whatsapp would offer a user-friendly, scalable, and secure payment
solution.
a context.
As noted in the case study, one of the two techniques to implementing a
payment functionality.
Solution: a specific way of
Stakeholder: a group or
individual with a relationship
to the change, the need, or the
solution.
External Stakeholders: Whatsapp Sponsors, Whatsapp Users, Payment
Gateways Correspondents, National Payments Commission of India &
Competition Commission of India (For Regulation), Google Play Store
(Supplier/Facilitator).
Internal Stakeholders: Domain Subject Matter Experts, Project Managers,
Developers, Implementation Subject Matter Experts, and Testers and
Business Analyst.
Value: the worth,
importance, or usefulness of
something to a
stakeholder within a context.
Context: the circumstances
that influence, are influenced
by, and provide understanding
of the change.
Prepared by:
Whatsapp may use its current user base and give them the ability to make
digital payments.
Whatsapp's revenue potential can be increased by joining the digital
payments business and gaining a significant part of the industry.
The WhatsApp Pay app's payment functionality should be simple to use.
It must be safe and scalable, as well as self-explanatory and user-friendly.
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 7 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Plan Stakeholder Engagement
Purpose
The purpose of Plan Stakeholder Engagement is to plan an approach for establishing and maintaining effective
working relationships with the stakeholders.
Description
Plan Stakeholder Engagement involves conducting a thorough stakeholder analysis to identify all of the involved
stakeholders and analyze their characteristics. The results of the analysis are then utilized to define the best
collaboration and communication approaches for the initiative and to appropriately plan for stakeholder risks.
When planning for stakeholder engagement, the degree of complexity can increase disproportionately as the
number of stakeholders involved in the business analysis activities increases. This is important because new or
different techniques for the management of stakeholders may be required when the engagement moves from
collaborating with a few stakeholders into dozens, hundreds, or even thousands of people.
Identify Stakeholders
(Details on next page)
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 8 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Stakeholders
Actors
External Stakeholders
Actions
Sponsors
Facebook
•
The Sponsors would fund for the new feature development
of WhatsApp pay
End Users
WhatsApp users
•
WhatsApp end user is already able to use Whatsapp for
messaging, voice calls, and Video calls
In the proposed system, they will also be able to make
digital payments via WhatsApp.
•
Customers
Owner
•
He who owns WhatsApp and one of the essential
Stakeholder
Suppliers
Banks
•
For digital payment with Whatsapp, Banks will have to
cooperate with Whatsapp for provision payment via
respective Banks.
•
Banks will have to share Bank details, Branch Details, IFSC
details to shown on the screen and on making payment
banks will have to validate the users have accounts in
respective banks
•
Credit card providers will have to cooperate with Whatsapp
to enable users to pay via respective credit cards
•
Details like Card details, Credit card holders' details,
Payment gateway details will have to be provided to
WhatsApp. Also, they will have to validate on entry of user
card credentials.
•
Debit card providers will have to cooperate with Whatsapp
to enable users to pay via respective Debit cards
Details like Card details, Debit card holders' details, Payment
gateway details will have to be provided to WhatsApp. Also,
they will have to validate on entry of user card credentials.
Credit card
provider
Bank Debit Card
provider
•
Regulators
Government,
Indian Police
force, TRAI,
NPCI, CCI
•
•
•
•
Prepared by:
The government of India has laid down guidelines to take
swift actions on government takedown requests
Indian Police force keeps a check on WhatsApp
NPCI: May come into the picture as it regulates UPI
payments
CCI: Keeps a check on new features launched by WhatsApp
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 9 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 10 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Stakeholders
Actors
Actions
Internal Stakeholders
Domain SME
•
Domain SME will help in understanding the Payments domain in
India.
Tester
•
Tester will test the build before deployment in production
Operational Support
•
The operational support will ensure support post the new feature
goes live
Implementation
Support
•
Implementation support team will ensure proper development of
the new feature without impacting the old functionality
Project Manager
•
Project manager will ensure timely and effective delivery of the
new feature
Business Analyst
•
Business Analyst will ensure all the requirements are been
converted into the actual feature in the proposed system. He will
ensure seamless coordination and communication between all
the stakeholders
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 11 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Stakeholders Onion Diagram
Custome, Supplier, Regulators and others
In WhatsApp Pay
Customers (Owner), Suppliers(Banks, Debit card
provider, Credit card provider), Regulator Government, Indian Police force, TRAI, NPCI , CCI
Affected External Stakeholders
Sponsors, executives, domain SMEs, and
others who interact with the affected group.
Organization or Enterprise
In WhatsApp Pay
Sponsors(Facebook) , Domain SME
Affected Organization
Unit
Solution
Delivery
End users, help desk, and others whose work
changes when the solution is delivered.
In WhatsApp Pay
End user
Project team and others directly involved
with creating the solution.
In WhatsApp Pay
Business Analyst, Implementation Support,
Operational Support Tester, Project Manager
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 12 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Identify Risk in the New Feature
(Identify them using the Strategy Analysis Knowledge Area)
1. Considering the Wifi security, how secure it to set up WhatsApp payments
2. How secure the Bank Account and the WhatsApp Pay handshaking protocol while transferring money
from Bank Account to WhatsApp to complete WhatsApp transaction.
3. What to do if someone hasn't received the WhatsApp payment you sent?
4. Because WhatsApp is primarily known as a social networking application, users may be hesitant to use it
for payment.
5. Competitors may provide numerous more features that WhatsApp social networking application may not
be able to provide
6. People will uninstall this basic App if money transfers aren't convenient and seamless.
7. It may be tough to keep it up to date with current trends and future requirements in both the money
transfer and social media sectors, and failing to do so could result in consumer unhappiness.
8. WhatsApp Pay application details must not share all the bank details of a customer.
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 13 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Strategy Analysis
Input
Task
Output
• Needs
• Elicitation Results
(confirmed)
1. Analyze Current State
1. Examining the present situation of the WhatsApp app
2. Exploring the alternative types of digital payments
Internal and external stakeholders in the market
Examine
3. A deterrent tactic will be implemented.
4. When clients use the application, there are now
technical shortcomings.
•Current State
Description
•Business
Requirements
• Business Requirements
2. Define Future State
1. Define the program's scope at a high level.
2. The program's organizational structure
3.Across regions, there will be a modular release.
4.Stakeholders' Roles and Responsibilities
5. Goals to be attained by the organization
•Business Objectives
•Future State
Description
•Potential Value
• Business Objectives
• Elicitation Results
(confirmed)
• Influence (Internal &
External)
• Potential Value
• Requirements
(prioritized)
Current State Description
•Future State Description
•Risk Analysis Results
•Stakeholder
Engagement Approach
Prepared by:
1.
2.
3.
4.
3. Assess Risks
Ensure that digital payments are made securely.
End-user account information should not be divulged.
As a result, when at rest or in transit, data should be
encrypted and kept secure.
The new feature should not affect the application's
existing functioning.
Banks, payment gateways, and other payment
network providers should be integrated securely,
transparent, and seamlessly.
4. Define Change Strategy
1. Gap analysis based on previous releases.
2. Collaboration and tying up with other market players
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
•Risk Analysis Results
•Change Strategy
•Solution Scope
Page 14 of 26
Simplilearn – Purude
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PG BA-CBAP
Project: WhatsApp Pay
SWOT Analysis for the WhatsApp Pay Feature
Strength
•
•
•
•
•
The most popular messaging App is
accessible on all platforms.
WhatsApp has a large number of users. It is
used by over a billion individuals all around
the world.
More funds from the Zuck: The App now
has the funds and support from Facebook
creator and CEO Mark Zuckerberg for all
administrative and legal support.
Always on the move: WhatsApp is still
popular since no severe incidents have
been reported.
Brand equity is substantial.
Weakness
•
•
•
•
Opportunity
•
•
•
•
•
•
•
New targets, trends, and revenue streams
WhatsApp can expand into new regions,
especially as the internet becomes
available to previously inaccessible areas.
The market isn't overcrowded.
The App must be updated to reflect new
technical advancements.
With such a large user base, WhatsApp is in
an ideal position to develop additional
revenue streams.
Other payment methods, in addition to
debit and credit cards, may be used.
Continue expansion into new areas
Prepared by:
Data privacy concerns and a significant
feature missing
Using the internet as a source of
information
Whatsapp will have to follow local rules
and laws.
It will be necessary to add additional layers
of security.
Threat
•
•
•
•
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
A well-known but simple-to-copy app
WhatsApp is a software program. In
theory, all it takes is one fresh idea to
render the App obsolete.
Regulations governing the use of
technology, data, and privacy pose a
significant danger to this platform.
Australia, for example, has made it illegal
for its citizens to use encrypted software.
Technology is also vulnerable to security
flaws, malware, and viruses. Someone
could be writing code right now to gain
unauthorized access to the App.
Page 15 of 26
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Project: WhatsApp Pay
Transition State of WhatApp Pay
A state-transition diagram includes the following elements:
• State: represents the value of object attributes at a given time.
• Initial state: represents the state when the system is started.
• Final state: represents the status of the system at the end of the operation.
• Super-state: used to structure the diagram by specifying several distinction levels between the states.
• Transition: represents the switch from one state to another one.
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 16 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Create As-Is And Future Process Map (Using Flowchart)
As-Is Process Map
WhatsApp Acounts
Creation
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Operations
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Project: WhatsApp Pay
Future Process Map
WhatsApp Acounts
Creation
Prepared by:
Operations (Future Process Map)
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 18 of 26
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Project: WhatsApp Pay
Scope of the Proposed System explained ( Use-case Diagram)
Main Features that Need to be Developed (Proposed System)
•
Easy peer-to-peer payments will be possible under the proposed system. WhatsApp allows users to send
money to friends, family, and relatives.
•
To transfer money, users do not need to visit a bank or utilize wallets, bank applications, or NEFT.
•
The payment will be made with a single click.
•
Digital payments will be smooth because to WhatsApp's simple and user-friendly design, which eliminates
the need to input information on several pages.
•
User may also use the Scan QR Code option in WhatsApp Pay to send money.
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 19 of 26
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PG BA-CBAP
Project: WhatsApp Pay
In-Scope and Out-of-Scope Items for This Software
In-Scope Requirements
1. Adding Bank Accounts to Your WhatsApp
Out-of-Scope Requirements
1. Users who do not have a WhatsApp account
Account
will not be able to utilize WhatsApp Pay.
2. Debit and credit cards may now be linked to
2. Users who haven't registered their bank
WhatsApp accounts.
3. Digital Payments need additional credential
management.
accounts will be unable to make payments.
3. The Whatsapp Wallet is currently unavailable.
4. Any future possible augmentation (security,
4. Payment or receipt of monies using
WhatsApp Digital Payments to/from contacts
interface and the others) facility is now not in
this scope
5. Payments/Receipts of transactions made with
WhatsApp Pay will be notified.
6. QR Codes for Digital Payments
7. For a smooth transfer of funds, integration
with banks, payment system operators, and
payment gateways is required.
8. For safe transactions, the Payments Process
must adhere to local and worldwide rules and
regulations.
9. The payment option would be offered in a
variety of languages.
10. Users will be able to see their transaction
history displayed.
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 20 of 26
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Project: WhatsApp Pay
Business Requirements (Functional and Non-Functional)
Functional
Non-Functional
User Account setup and synchronization with
WhatsApp Pay payment receive or transfer system.
Payment receive or sent synchronization could happen
through Direct Account Pay (Via Debit Card) or Valid
Credit Card.
•
When introduced in an integrated fashion,
the system should be expandable to
accommodate more users.
•
The system must be safe. To maintain data
security in transit and at rest, all transaction
information should be end to end encrypted.
Under the Settings menu, the user may access the
•
Payment Account Details submenu.
•
•
The user can examine their debit or credit card data
in Payment Account Details if they have already
Regardless of the number of users, the
system's performance should be within
acceptable bounds.
been uploaded to the system. If a user wishes, they
can erase their credit card information.
•
To add new card information, click add and fill out
the form with the account holder's name, account
number, IFSC code, and card validity term.
•
The user's information would then be transferred
to
the
bank's
system,
confirming
and
authenticating the user's card information. After
obtaining authentication, The user card will be then
linked to the user's WhatsApp account.
•
Only users with at least one legitimate card
connected to their WhatsApp account can make
digital payments. Furthermore, the transfer is
limited to the Whatsapp user's contacts
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 21 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Approach 1
•
•
•
•
•
•
•
•
•
•
To utilize the WhatsApp Pay functionality, the
user requires a debit or a credit card bank
account.
Users must choose someone from their
WhatsApp contact list to whom they wish to
give money.
In their chat settings, users must select the
payment option.
The user must enter the amount to be
transferred.
After that, users will be asked to input a
security pin.
Users will press the transfer button.
Money is exchanged.
Once the financial transfer is completed, both
the sender and the receiver will receive a
payment notification in their chat window.
If the user is seeking money, tap on the
request button and wait for the individual to
approve your request.
The function should be provided in a variety
of languages.
Prepared by:
Approach 2
•
•
•
•
•
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
The user visits WhatsApp's home page and
selects the payment option.
The user then touches on the QR code next
to their name to reveal their QR code, which
can be used to pay money to them.
The user taps the new payment option in
the lower right corner of the screen.
The user can either choose a contact or scan
a QR code.
The rest of the procedure follows the same
steps as before
Page 22 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Wireframes
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 23 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 24 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 25 of 26
Simplilearn – Purude
PGP BA Apr 2021 Cohort 1
PG BA-CBAP
Project: WhatsApp Pay
End of Project WhatsApp Documentation
Prepared by:
James Henry Romel Costa
for Simplilearn – Purdue, PGP BA Apr 2021 Cohort 1
(Course: PG BA-CBAP)
Page 26 of 26