6/4/23, 10:21 PM
SCL 11
SCL 11
Total points 0/10
Answer all questions. Proof of completion must be submitted via PutraBlast.
Email *
209082@student.upm.edu.my
Name *
AHMAD TAREQ BIN ZAID
Matric No *
209082
Class
*
e.g. Group 1
Group 20
Writing A Complaint Letter
A. Rearrange and rewrite the following sentences to form a complaint letter.
https://docs.google.com/forms/d/e/1FAIpQLScVrFROR-iDRf05iTnhSpsf2vVzZPsPZ6UEe1CYH0q4uvy4wg/viewscore?viewscore=AE0zAgDD_65xdcu…
1/5
6/4/23, 10:21 PM
SCL 11
Your answer *
···/4
d,c,a,b,e
Feedback
On December 15, I ordered a box of letterhead stationery for our central office. We
received your shipment within one week, but the letterhead carried another firm's address.
I am returning the stationery under a separate cover, with the needed correction noted.
Also, I trust you will credit my account with RM10.86, the cost of returning the stationery.
The receipt is as attached.
I would appreciate it if you could send me the correct stationery as soon as possible.
Utilising Correct Vocabulary and Action Verbs In Complaint Letter
B. Write the most appropriate expression to fill in the blanks.
https://docs.google.com/forms/d/e/1FAIpQLScVrFROR-iDRf05iTnhSpsf2vVzZPsPZ6UEe1CYH0q4uvy4wg/viewscore?viewscore=AE0zAgDD_65xdcu…
2/5
6/4/23, 10:21 PM
SCL 11
1) *
···/3
the delay is causing us a lot of inconveniences.
Feedback
the delay is causing us a lot of inconveniences.
https://docs.google.com/forms/d/e/1FAIpQLScVrFROR-iDRf05iTnhSpsf2vVzZPsPZ6UEe1CYH0q4uvy4wg/viewscore?viewscore=AE0zAgDD_65xdcu…
3/5
6/4/23, 10:21 PM
SCL 11
2) *
···/3
Please look into this matter and let us know the reason for the delay.
Feedback
Please look into this matter and let us know the reason for the delay.
This form was created inside of Universiti Putra Malaysia.
Forms
https://docs.google.com/forms/d/e/1FAIpQLScVrFROR-iDRf05iTnhSpsf2vVzZPsPZ6UEe1CYH0q4uvy4wg/viewscore?viewscore=AE0zAgDD_65xdcu…
4/5
6/4/23, 10:21 PM
SCL 11
https://docs.google.com/forms/d/e/1FAIpQLScVrFROR-iDRf05iTnhSpsf2vVzZPsPZ6UEe1CYH0q4uvy4wg/viewscore?viewscore=AE0zAgDD_65xdcu…
5/5
0
