Split Test Highlights TABLE OF CONTENTS 1. 2. 3. 4. 5. 6. 7. 8. 9. Cart Tests Store Tests Product Page Tests & Split-Tests Buy Box Tests Site-wide Header & Sticky Header Tests Presell Page Tests Mobile SPLIT TESTS (Buy Box, Header, etc) Miscellaneous Split-TestS (Social Proof, Price, Cart layout, etc) Homepage Tests CART TESTS Conversion for Cart Upsell Split-Test 10/26/17 What Was Tested: Cart upsell vs no cart upsell Result: Cart upsell wins About This Test: This test prompted customers to upgrade a product in their carts (ex: a customer buying BoomStick Color may be prompted to upgrade to BoomStick Trio). Test results show significant conversion improvement when customers are presented with an upgrade opportunity while adding items to cart. Conversion for Cart Upsell ranged from about 54%-73% versus 44%-66% for the non-upsell Cart/Checkout. Video Clip: Cart Upsell Dynamic product upgrade cart test 11/9/17 INITIAL DYNAMIC UPGRADE SECOND DYNAMIC UPGRADE BASED ON PRIOR UPGRADE SELECTION What Was Tested: Single product upgrade (Control) vs dynamic product upgrade (Variant) Result: Dynamic upgrade wins About This Test: The Control was a simple Cart Upsell of Boomstick Trio for customers buying a single Boomstick Color. In this test, if a customer chooses a pre-purchase upgrade, they are offered a second, larger upgrade based on what they just upgraded to (ex: if a customer upgrades from Boomstick color to Trio, then they are offered a Boom Bag bundle next). Offering this second dynamic Upsell improved conversion rate by about 2% with a 91% chance of winning. Video Clip: Dynamic Product Upgrade (00:53-1:49) Slide-Out Cart Test 1/30/19 REGULAR CART SLIDE OUT CART What Was Tested: Cart page redirect vs slide-out cart Result: Cart page redirect wins About This Test: A slide-out cart was tested against a normal cart that redirects to a cart page (control). The slide-out cart allows customers to still have the upgrade option and keep shopping. The control won this test, with average revenue per user (ARPU) dropping from $10 to $8 at 1% confidence and a conversion rate decrease of 13.6% with the slide-out cart. (However, store visits were down 10% during this test and the test was stopped early. Ezra concluded by stating he wants to run this test again.) Video Clip: Slide Out Cart Test (2:48-4:06) Cart layout 9/15/19 CLASSIC CART (MOBILE) CLASSIC CART (DESKTOP) VARIANT CART (DESKTOP) VARIANT CART (MOBILE) Data showing +$2.50 ARPU for Cart Layout Variant What Was Tested: Traditional cart layout vs user-friendly cart layout Result: User-friendly cart layout wins About This Test: For this test, the cart layout on both desktop and mobile was rearranged in various ways to be more user-friendly. The "Checkout Now" button was placed in the center and add-to-cart function was made easier to use. Testimonials remained and upgrade CTAs were also made more user-friendly. The ARPU of the variant showed an increase of over $2.50 with an overall revenue increase of $20,000. Video Clip: Cart Layout (7:48-11:23) Split Testing Upsells in Cart 2/11/21 What Was Tested: Cart upsell products (Boom Bright vs Boomsilk) Result: Boom Bright About This Test: This test was a simple comparison of placing different products in the cart checkout upsell box. The two products in this test were Boom Bright and Boomsilk. When customers took the action to checkout, they were prompted with an option to add either Boom Bright or Boomsilk to their cart. Boom Bright significantly outperformed Boomsilk, with nearly 12% higher conversion rate, $2.30 more per visit and over $5,000 more revenue despite fewer views. Video Clip: Split Test Your Upsells STORE TESTS Category Page Redesign & Products Per Line 3/25/21 What Was Tested: Number of products displayed (4 rows vs 3 rows) plus visual features Result: 4 product display with enhanced visual features wins About This Test: On the store category page, 4 rows of products (with enhanced visual features such as headlines, adjusted spacing, and larger buttons) were tested against 3 rows of Products (with no enhanced visual features). The 4 rows variant saw 2% more product page views and 4% more cart views. Additionally, displaying more products per line increased scroll depth and widened the funnel. Video Clip: Store Grid Redesign & # Per Line (1:17-2:34) STACKED vs CAROUSEL & Display number FOR MOBILE & DESKTOP 5/6/21 & 6/11/21 4 Across Desktop Display (Winner) 2 Across Mobile Display (Winner) What Was Tested: Stacked carousel vs row/column format (with item amounts) Result: 4 Across Desktop; 2 Across Mobile wins About This Test: Store category page tests were run for both mobile and desktop for stacked carousels vs row/column formats. On mobile, stacked carousels won over columns. However, on desktop, 2-item rows won over carousels. Ezra was moving forward beyond this test with further testing of specific item amounts for carousel vs row/column formats. Building on tests from the previous test segment, additional store category page formats were tested. Columns of 4 and 2 items were tested on desktop and mobile, respectively. These formats outperformed the control (4 across on desktop & a single item column on mobile) as well as carousel options for desktop & mobile. Video Clip: Initial Carousel vs Stacked Test & Further Item Display Amount Test Product page tests Visual storytelling 6/15/17 What Was Tested: Increased product imagery vs text heavy product page Result: Increased product imagery wins About This Test: This test ran increased & reorganized visuals on the product page. Visual features included headline color for improved readability, highlight of core value proposition, and increased product imagery. The improved visual feature Product Page variant lifted revenue per visitor and revenue per conversion, and it showed a 57% chance to beat the more text-heavy control. Video Clip: Visual Storytelling boom! simplified product page 10/12/17 Busier Product Page Lighter Weight Product Page What Was Tested: Light weight product page vs busier product page Result: Light weight product page wins About This Test: We tested simplifying the product page design on both desktop and mobile. In the test, the hero shot and call to action are largely visible in the center of the page with a price point and CTA Sales videos. When viewed in mobile, the featured elements are even more simplified. Video Clip: Product Page Simplification (00:00-1:21) testimonial as Product title 7/11/18 Testimonial as Title for Boom Mask Testimonial as Title for Boomsilk What Was Tested: Testimonial as product title vs product name Result: Testimonial as product title wins About This Test: Because customers typically know the name of the product, a test was run replacing the product title with a testimonial. Revenue per order increased from $7 to $41 at 100% confidence and conversions were up from 7% to 23%. However, additional testing was done since the test was run during a sale and results were highly atypical. This time, the test was run on Boomsilk. ARPU increased from $27 to $28 at 83% confidence. What pushed this test into winner territory was conversion rate, which increased by 5.25% at 94% confidence, outperforming the control. Video Clip: Testimonial as Title pt. 1 ; Testimonial as Title pt. 2 BUY BOX TESTS review stars in buy box 1/30/19 What Was Tested: Review stars in buy box vs in product title Result: Review stars in buy box wins About This Test: We moved the review stars from the product title to below the money back guarantee. ARPU increased from $16.50 to $18 and conversions went up by 2.5%. Based on results, this was applied to all products. Video Clip: Review Stars in Buy Box (1:41-2:25) buy box product upgrade 7/15/21 & 8/5/21 Control Variant What Was Tested: Buy box product upgrade vs upgrade redirect Result: Buy box product upgrade wins About This Test: This was a split test on the Boomstick Color page offering an upgrade from a single Boomstick to a Boomstick Trio. The original page has the offer in form of a redirect button while the test page presents an option to upgrade without redirecting them to a different product page. On mobile, this test page was losing to the original but the variant eventually pulled ahead. On Ddsktop, the test page was winning significantly. Video Clip: Buy Box Product Upgrade Pt. 1 ; Pt. 2 pop-up modal 12/9/21 What Was Tested: Product page pop-up buy box modal vs standard ATC button Result: Pop-up buy box modal wins About This Test: In an effort to streamline the customer journey, a pop-up modal in the product page buy box was tested so that customers have the option to continue shopping or check out now. Customers also have an option to simply exit out of the pop-up to continue shopping on the product page. The pop-up modal saw an increase in AOV of over $3. Video Clip: Pop-Up Buy Box Modal Site-wide & sticky header TESTS Pared down store header 7/27/17 What Was Tested: Pared down store header vs classic store header Result: Pared down store header wins About This Test: In the BOOM Store, the standard header included a big logo, tagline, search box, phone number, account, menu, and CTA. In the test variant, the search box and menu were removed, effectively forcing customers to more directly navigate toward the product. The pared down header outperformed the control in revenue per visitor and total revenue. Video Clip: Pared Down Store Header sticky footer atc + atc confirmation response 3/25/21 What Was Tested: Sticky add-to-cart buttons at footer (with confirmation message) vs original add-to-cart button Result: Sticky add-to-cart buttons at footer wins About This Test: The sticky add-to-cart button showed a 9% lift in conversion rate at 95% confidence. Offering a stick CTA on mobile product pages increases action and replacing the cart redirect with a success message was a better experience for users who were still browsing. Video Clip: Sticky Footer ATC (6:39-8:17) Presell PAGE tests presale page layout 7/13/17 What Was Tested: Simplified presale page layout vs classic layout Result: Simplified layout wins About This Test: An easier to read and navigate variant of BOOM’s presale page was tested against the long-time, classic presale page. While the variant contained almost all of the same content, the layout was presented in a simplified way. While ARPU was dead even, BOOM Club opt-ins went up nearly 30% at 100% confidence. Visits to the store page also went up 194% at 100% confidence, and heatmaps showed significant increases in CTA clicks. Video Clip: Simplified Presale Page Layout two-column presell 9/5/19 What Was Tested: Two-column presell on desktop & tablet vs single-column on mobile Result: Two-column presell wins About This Test: We tested a two-column presell presented on desktop and tablet vs a single-column Presell on mobile. The two-column presell box includes BOOM’s top 2 selling products. On desktop, ARPU increased from $4 to $4.57, and on tablet it increased from $1.52 to $1.77, both in a high 80% range of confidence. Conversion rate on desktop increased from 4.3% to 5.5% at 100% confidence, and tablet saw an increase from 1.8% to 2.1% at 90% confidence. The aggregate conversion rate increase was 2.85% to 3.53% at 100% confidence. Visits to the product page increased from 25.3% to 33% on desktop and 15.4% to 22.9% on tablet. Video Clip: Two Column Presell (00:46-7:27) mobile presell font size 3/25/21 What Was Tested: 3 font sizes on mobile presell page (16pt vs 18pt vs 20pt) Result: Size 20pt font wins About This Test: Size 16 was the original font size for this test, and it was tested against sizes 18 and 20. Size 20 worked best. There was no impact on bounce rate, but time on the site increased by 3% and scroll depth and page views increased by 1%. Making the site easier to read makes people stick around longer and navigate further. As a result of this test, font size was increased to 20 across mobile and desktop. Video Clip: Presale: Mobile Font Increase (2:36-3:24) long-form copy vs pictures in-between on presell 12/8/22 What Was Tested: Long-form copy vs pictures in-between on presell Result: Long-Form Copy About This Test: With the intent of making the Rose Nude presell “more fun to read”, pictures relating to the product were added between each tip to break up the long-form copy. The long-form copy control was worth $0.75 more per visitor on mobile and $0.50 cents more per visitor across all traffic. Average order value was higher as well as conversion rate. Video Clip: Long-Form Copy vs Pictures In-Between mobile split tests pared down mobile product page 7/13/17 & 7/27/17 What Was Tested: Simplified mobile product page vs heavier original Result: Heavier original wins About This Test: We tested two variants with pared down presentation and visuals on the mobile product page. The control features significantly more videos, imagery, and longform left-right content, and both variants removed most of the videos and all images. Though results did not include large amounts of data at this time, the control showed an 80% chance of beating both variants. However, after running the test more and slightly tweaking the variant by removing reviews and Yotpo toward the footer, the simplified variant began outperforming the content-heavy Control. Video Clip: Pared Down Mobile Product Page pt. 1 ; pt. 2 sticky atc on mobile Footer 6/10/21 What Was Tested: Sticky add-to-cart button on mobile footer vs none Result: Sticky add-to-cart wins About This Test: This test examined implementation of a sticky add-to-cart CTA button visible while scrolling the product page on mobile. Results showed an increase of $0.46 more per visitor on 64% of sessions by having a sticky add-to-cart CTA on the mobile footer vs none. Video Clip: Mobile Sticky ATC (4:24-6:56) miscellaneous opt-in colored background 1/31/20 What Was Tested: Colored background for opt-in vs white background Result: Colored background wins About This Test: During a holiday giveaway, a colored backdrop behind the opt-in box converted significantly better than text with a white backdrop. As a result of this, a similar split test was run for the Boom Club opt-in page. Running this test on the Boom Club optin page, the colored backdrop variant outperformed the white backdrop control by over 4%. Additionally, the colored backdrop significantly outperformed in AOV, conversion rate, and per session value. Video Clip: Opt-in Colored Backdrop Test shadows on buttons site-wide 3/25/21 What Was Tested: Shadows on buttons vs no shadows Result: Box shadows wins About This Test: Shadows were added to buttons to give them a 3D appearance. The shadowed boxes won by a lot – revenue per session saw an $0.08 increase while bounce rate was unaffected. Additionally, customers who stayed on the site spent more money and conversions increased by 5% on tablet and 2% on desktop. Video Clip: Sitewide Box Shadows on Buttons -- (0:00-1:16) Free shipping threshold 4/21/22 What Was Tested: $60 free shipping threshold vs $55 free shipping threshold Result: $55 free shipping threshold wins About This Test: This test was run through the app ShipScout. As a result of the positive impact from raising the free shipping threshold from $35 to $55 in the past, a raise to $60 free shipping threshold was tested. In addition to earning $0.13 less per visitor, the AOV for $60 free shipping threshold dipped to $46.12 from the AOV for the $50 free shipping threshold of $46.66. Video Clip: Free Shipping Threshold