1st/2nd Line IT Support Technician
We are seeking to appoint a 1st/2nd Line Support Technician to join our IT technical team. The
successful candidate will help us to provide technical support to staff and students across 4
High Schools and 11 primary schools, all within Norfolk.
We run a Microsoft Windows network and make extensive use of Microsoft 365 E-mail,
Sharepoint and Teams Cloud Services. You would be involved in resolving ServiceDesk calls
logged by staff across all Trust schools. You would use Microsoft SCCM and InTune for
software deployment to Windows desktops and iPads and knowledge of firewall
configuration and Internet filtering would be an advantage.
1-2 years IT support experience within a Microsoft Windows environment and a full, clean
driving licence is essential. Experience in an educational environment would be an
advantage. Good communication, problem solving and customer service skills are essential.
The position is an opportunity to work as part of an experienced IT support Team within the
Synergy Central Services Team providing high quality IT services to over 700 staff and 3000
students across the 15 schools in the Trust. We have a professional development policy in
place for staff and provide training to further enhance each employee’s skill set. We also
provide a company vehicle for travel between sites or reimburse mileage costs if you use
your own vehicle.
The post holder will be based at Sheringham High School but will be expected
to work across all Trust schools
Salary:
£24,496 - £26,845. Suitable candidates may start part way through this scale.
Contract:
37 hours per week, 52 weeks per year
Benefits:
Local Government Pension Scheme, 25 days annual holiday plus bank holidays
Closing date: Friday 16th June 2023
Location:
To apply for this position, please send a completed application form and letter of application
of no more than one side of A4 to hr@synergymat.co.uk, explaining how your skills and
experiences have prepared you for this role, and what value you feel you can add.
The Trust is committed to safeguarding and promoting the welfare of children and young
people and expects all staff and volunteers to share this commitment. If appointed, you will
be required to undertake a Disclosure Barring Service (DBS) check and comply with child
protection policies and practices.