Business logic starts when a customer made a purchase using the shopee app. In order to
make a purchase, one has to download the Shopee app in the app store. Upon installation, an
email log in will be required, once done signing up then you are now free to buy any item you
want in any store in the app.
Shopee Guarantee starts when the buyer made his purchase. The buyer can directly place
his order or he can also communicate with the seller first to inquire about the product through
the chatting feature of the app. Once the buyer placed his order, Shopee then notifies the seller
that a purchase of a particular good/s from his shop was ordered. Once the confirmation of mode
of payment was made, the seller then prepares the item/s for shipment.
There can be two possible scenarios after shipment is done: shipping within the “days to
ship (DTS”) or failure to ship with the given “days to ship (DTS)” allotment. If it failed to ship with
the DTS, the buyer may either cancel the order or auto-refund their payment then re-order a
similar item. And if shipment was a success, the purchase will be held in their Shopee Guarantee
Account until it is either received by the buyer, expiration of extension of Shopee Guarantee
Period, approval of the application for return of goods, or if Shopee acknowledges that the
distribution complies with all applicable law to enforce Shopee’s Terms of Service.