lOMoARcPSD|6208700 Mana 444midterm - midterm Training and Development (Concordia University) Studocu is not sponsored or endorsed by any college or university Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 What should be the most important internal or external factor influencing training and development programs in organizations? a. corporate strategy b. demographics c. leadership and managerial characteristics d. the competitive nature of the industry Question 2 Correct Mark 1.00 out of 1.00 Flag question Question text You just found out you are going to lead a training class made up primarily of adult learners. You recall from a previous training and development class that significant differences exist in the design and delivery of training programs geared toward adults versus children. Which of the following statements about how you should approach the training is NOT congruent with adult learning theory? a. attempt to explain the value of the training program and, when possible, incorporate the experiences of the trainees and use them as examples b. develop training content around theoretical frameworks versus work-related needs and interests c. include the trainees in the needs analysis process Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 d. include the trainees in the design and delivery of the training program Question 3 Correct Mark 1.00 out of 1.00 Flag question Question text The stages of learning are a. unconscious incompetent, conscious incompetent, conscious competent, unconscious competent b. conscious incompetent, conscious competent, unconscious incompetent, unconscious competent c. conscious incompetent, unconscious competent, unconscious incompetent, conscious competent d. conscious competent, unconscious competent, conscious incompetent, unconscious incompetent Question 4 Correct Mark 1.00 out of 1.00 Flag question Question text Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 John, a novice sky diver, is told by his close friends that given the level of training he has received he should be able to perform his first jump “without any problem”. From a training and motivation perspective, what are John’s friends trying to do? a. increase John’s chaining ability b. increase John’s self-awareness c. increase John’s self-regulation d. increase John’s self-efficacy Question 5 Correct Mark 1.00 out of 1.00 Flag question Question text According to the textbook, a person analysis attempts to answer a series of questions. Which of the following questions is NOT associated with a person analysis? a. What kind of training is needed? b. Are the resources available to train? c. Who needs training? d. How well does the employee perform the job? Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 Question 6 Correct Mark 1.00 out of 1.00 Flag question Question text Ideally, what should a manager do if an employee has a genuine skill deficiency and does not have the potential to learn a new task? a. if possible, simplify the task, lower expectations or transfer the employee b. give the task to another individual, even if it impacts productivity negatively c. fire the employee immediately d. notwithstanding the lack of potential to learn, double up the training effort Question 7 Correct Mark 1.00 out of 1.00 Flag question Question text You are a senior human resource manager with a Canadian organization. On your way back home from a business trip, you stumble across an article praising the effectiveness of informal learning. You decide your organization should facilitate a work environment that promotes informal learning. Which of the following is NOT likely to be an action you will take? a. Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 condense office spaces and make room for an open gathering area for coffee breaks and socializing b. remove physical barriers so as to facilitate regular contact between management and employees c. provide work teams with less autonomy so as to ensure quality control over outcomes d. create work processes that require team involvement by members from different parts of the organization Question 8 Correct Mark 1.00 out of 1.00 Flag question Question text Which of the following is NOT an information barrier to effective performance? a. vague objectives b. informal leaders c. ineffective feedback d. lack of performance metrics Question 9 Correct Mark 1.00 out of 1.00 Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 Flag question Question text Which of the following characteristics are congruent with the notion of informal learning? a. structured, group-focused, and unplanned b. spontaneous, immediate, and task-specific c. defined, organization-wide, and explicit d. strategic, goal-oriented, and long-term focused Question 10 Correct Mark 1.00 out of 1.00 Flag question Question text According to Robert Gagné, which of the following is generally related to the learning outcomes associated with intellectual skills? a. being able recall the capital of Argentina b. being able to recite the alphabet c. being able to remember the last three Stanley Cup winners Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 d. being able to operate a tractor Question 11 Correct Mark 1.00 out of 1.00 Flag question Question text What is the best method of collecting data in a needs analysis process? a. the combination of methods that most likely results in senior management approval b. available resources, analyst expertise, and the nature of the responses should drive the choice of method c. typically, a combination of interviews, observations, and work samples d. any combination of methods that uses at least three of the nine methods Question 12 Correct Mark 1.00 out of 1.00 Flag question Question text At Company ABC, the lack of which of the following elements is an example of a structural barrier to effective performance? a. tools and equipment to do their jobs Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 b. clarity around roles and responsibilities c. appropriate performance measurements d. supportive reward systems Question 13 Correct Mark 1.00 out of 1.00 Flag question Question text You have determined that employees would be able to accomplish a particular task “if their lives depended on it.” What is a logical conclusion you should make? a. training is not the issue b. change the rewards c. increase training efforts d. change the way jobs are designed Question 14 Correct Mark 1.00 out of 1.00 Flag question Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 Question text Why must training plans, business strategy, and key stakeholder involvement be linked together in a needs analysis? a. to ensure that the organizational culture supports the key stakeholders b. to maintain the strongest political linkages and allies necessary for organizational change c. to increase resistance to change from individuals who were not given an opportunity to provide input d. to achieve the greatest support and continuity from the organization and its stakeholders Question 15 Correct Mark 1.00 out of 1.00 Flag question Question text Under which scenario is training the LEAST likely intervention in dealing with a performance problem? a. Mary does not receive feedback on her performance b. Mary has a mission critical role c. Providing Mary with coaching is too expensive and time consuming Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 d. Mary performs a particular task frequently Question 16 Correct Mark 1.00 out of 1.00 Flag question Question text Which of the following does NOT align with the notion of a strong “learning culture”? a. a culture focused primarily on formalized learning processes b. learning transfer is central to a strong learning culture c. workers at all levels of an organization who see knowledge and skill acquisition as part of their job responsibilities d. an executive placing significant resources toward organizational learning Question 17 Correct Mark 1.00 out of 1.00 Flag question Question text What critical question is the resource analysis process attempting to answer? a. Does the organization have access to effective decision makers? Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 b. Does the organization have sufficient money, time, and expertise? c. Does the organization have employees willing to learn? d. Does the organization have the desire to spend its resources on training? Question 18 Correct Mark 1.00 out of 1.00 Flag question Question text Which of the following is an obstacle organizations cite as the reason to avoid conducting a needs analysis? a. Organizations usually can see how the investment of time and resources will produce a viable training solution. b. Trainees often claim that they are rewarded for taking the time to conduct a needs analysis. c. Managers and employees do not have the creative techniques and critical methods of inquiry needed to conduct a needs analysis. d. Organizations are most concerned with training employees quickly rather than waiting for research to be conducted. Question 19 Correct Mark 1.00 out of 1.00 Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 Flag question Question text Which data collection method is expensive to use but allows for on-the-spot synthesis of different viewpoints via two-way communication? a. group discussion b. the quick needs analysis c. questionnaires d. key consultation Question 20 Correct Mark 1.00 out of 1.00 Flag question Question text Which of the following scenarios is an example of distributed practice? a. having several trainees learn to perform a task together, also described as group learning b. learning a complex task one step at a time during the same session c. Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 continuing to practice even when the trainee has mastered the task to a high level d. learning to perform a task over a number of sessions with breaks in between sessions Question 21 Correct Mark 1.00 out of 1.00 Flag question Question text You have decided to incorporate error-management elements into a sales training program you are designing. As you require senior management support for your program, you decide to put together a short report supporting the value of including elements of error-management in your sales program. Which of the following should NOT be included in your report? a. trainees tend to enjoy training sessions that include error-management elements b. errors force learners to develop error-recovery strategies which lead to improved performance c. errors are a source of negative feedback which can be helpful in training d. errors can be foundational in the learning process Question 22 Correct Mark 1.00 out of 1.00 Flag question Question text Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 “The call centre operator will be able to handle 20 inbound calls per day during his/her regular shift, using customer information software, and will be able to generate $850 in incremental revenue from new customers.” In this scenario, what would “…..be able to generate $850 in incremental revenue” represent? a. the conditions under which the behaviour will be demonstrated b. the actual behaviour the trainee will demonstrate c. the standard of performance by which the behaviour will be judged d. what the trainee will be able to do after training Question 23 Correct Mark 1.00 out of 1.00 Flag question Question text An instructor provides students with a diagram of the needs analysis process. What type of pre-training intervention does this represent? a. psychomotor condition b. attentional advice c. metacognitive strategy d. advance organizer Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 Question 24 Incorrect Mark 0.00 out of 1.00 Flag question Question text According to Rigby & Rayn (2018), which of the following statement is true: a. Relatedness, competence and independence are the ingredients necessary to promote high quality motivation. b. Positive rewards can be quite effective in promoting higher quality motivation. c. High quality motivation can be derived from internal pressure a person puts on themselves. d. A person in a position of authority can have a crucial role in promoting needs satisfaction and in turn, high quality motivation. Question 25 Correct Mark 1.00 out of 1.00 Flag question Question text According to Sala et al. (2012), before conducting a training, the focus should be on a. Conducting a needs analysis and boosting motivation to learn b. Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com) lOMoARcPSD|6208700 Conducting a needs analysis and preparing the learning climate c. Removing obstacles to training d. Promoting the right trainee mindset Downloaded by Sabrina Julien (kaddarcarolina2@gmail.com)
