Live Action Plans
International® is a registered trademark of
Public
, Inc.
What Are The Guiding Principals
Goals:
Increase Uptime
Vehicle Specific
(All Makes Capable)
Increase Parts Sales
Comprehensive – Everything Required
to Address the Issue
Accurate – Live, Verified & Continuously
Improved
Issue Specific
Actionable – Integrated into Systems &
Processes
Customer Specific
Public
Enriched – Leveraging Insights from
Experience & Expertise
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Health Report Overview
Health Report – Click Here
List of open campaigns that apply to the vehicle
Synthetic Fault Codes- Navistar created faults
that notify of a special condition
Vehicle Fault Codes- List of faults from the
various modules on the vehicle
Symptom Codes- List of customer symptom
concerns
Public
What Devices Are Generating Health Reports
Telematics
Accelerator
Service Tools
Only
Opportunity
for Virtual
Triage
On the Road
Service
Advisor
Vehicle
Operator
At the
Dealer
Technician
In the Bay
Hero
EZ-Tech
Only Representative, more Partners
Integrated…
Open Architecture Approach, need to
Continue to Expand & Improve
Public
JPro
(All Makes Tool)
PocketMaxx
(Sunset)
Limited Open Architecture Approach,
need to Continue to Expand & Improve
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What Types Of Codes Can Be Found on a Health Report
Vehicle
Operator
Symptoms
Vibration
DTC
Proprietary
DTC
Supplier (Cummins, Etc.)
DTC - False
(A Real Code that does
not indicate a Failure)
DTC - Fake
(A Code that cannot set
on a Vehicle or
Component)
Engineering
HR Providers
Broken out by Source Address
Public
Requests
Oil Change
Navistar
Synthetics
Fake Codes
Synthetics
Proactive Repairs
Synthetics
Code Combinations
Synthetics
Notifications
Can be expanded to include additional
inputs and use cases.
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How Have Action Plans Evolved
Before
Approach: Pieces
Fault Code Master: N/A
Diagnostics: Manuals/Forms
Parts: Not Included
Feedback: N/A
Synthetics: N/A
Static
Live
Future
Approach: Plan for Model & Fault
Fault Code Master: N/A
Diagnostics: Manuals
Parts: Fault Specific
Feedback: Email & Free Text
Synthetics: Yes
Approach: One Plan per Fault
Fault Code Master: Yes
Diagnostics: Packages
Parts: Vehicle Specific
Feedback: Case File & Free Text
Synthetics: Yes, Expanded
Approach: Integrated
Fault Code Master: Yes
Diagnostics: Steps
Parts: Vehicle Specific
Feedback: Continuous & Structured
Synthetics: Yes, Expanding
Plus the Following…
Virtual Triage
Prognostics
Breakdown Scripts
Deeper Navistar System Integrations
Deeper Supplier Integrations
Exact Results
Enable the User’s Interface
Open API’s to Empower All Systems
Launched: 9/17/2013
Public
Launched: 6/12/2017
Launched: In Development
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What are Live Action Plans
“One Stop Shop” source of information for a Vehicle Issue
Public
7
Types of Action Plans Available
Proactive Repairs – 100% Complete
Source: Navistar (Service Engineering)
Example: Safety Recalls, AFC’s, Etc.
Synthetics – 100% Complete
Source: Navistar (Multiple Sources)
Example: Fault Code Combinations, Notifications, Etc.
Diagnostics Trouble Codes – In Process
Source: Vehicle (Service Tools & Telematics)
Example: Engine Faults, Brake Faults, Etc.
Symptoms – In Process
Source: Customer (Accelerator Write-Up)
Example: Low Power, Oil Change Request, Etc.
Public
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What Ingredients Are Found In A Live Action Plan
Critical
Descriptions
(Formal & Basic)
Special Information
(Quick Tips, Emerging Information, etc.)
Severity
(Stop Now, Service Immediately, Service Soon &
Information plus Time to React)
Diagnostics Information*
(Manuals, Packages & Steps)
Flags
(Derate, Safety & Maintenance)
Repair Information*
(Manuals & Packages)
Violations
(Possible FMSCA Volitions)
Standard Repair Times*
(Steps & Times)
Symptoms
(Questions, Answers & Symptoms)
Service Parts
(Required, Related, Options & Inventory)
Dash Lamp Activation
(Stop Engine, MIL, etc.)
Special Service Tools
(Diagnostic Software, Breakout Harnesses, etc.)
Training*
(Online, Hands On & TIPs Courses)
Fault Code Master
(Current & Updated with Future Calibrations)
Public
*Requires Subscription to OnCommand Service Information
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Fault Summary
1.
2.
3.
4.
5.
Public
Fault Code Source Address– Suspect Parameter Number – Failure Mode Indicator
Basic Description- Non technical fault description. Use this to describe faults to Customers.
Formal Description- Fault description per SAE standards
Severity- Indicator of how severe the fault is. Also list if the fault is causing the vehicle to Derate
Severity Leeway- Recommended time in which the vehicle should be serviced for this fault
Auto Links
1.
2.
3.
4.
5.
6.
Public
Special Diagnostic Instructions- Provides special notes relative to the fault
Engine Fault Work Package- Links to the specific engine fault work package
Chassis Fault Work Package- Links to the specific chassis fault work package
Symptom Codes- Lists all symptom codes reported on the health report from the Accelerator Write-Up Tool
Symptom Library- Provides the ability to add additional Symptom codes to the health report
Feature Family- Supplier specific diagnostic links will appear here for supplier faults
Symptoms and Driver Question
1. Symptoms and Driver Questions- List of questions that should be asked of the driver to help pinpoint the
issue.
2. Conditions- The answers to the questions can be selected and will be saved to the health report.
Public
Diagnostic Labor
1. Diagnostic Labor- Labor operations associated with diagnostics for the fault will be listed here
2. Suggested Tools- List of the tools required to perform the diagnostic test/inspections
3. Labor Times- Click to display the available labor operation codes, specific to the VIN
Public
Repair Labor & Parts
1. Repair Labor- Labor operations possibly associated with repairing the fault will be listed here
2. Suggested Part Types- Part Type Codes (PTC) possibly associated with repairing the fault
3. Fit Parts to VIN- clicking here will provide the service parts numbers specific to the VIN on the action plan,
parts will be displayed under the PTC
4. Labor Times- Click to display the available labor operation codes, specific to the VIN
Public
Parts Radar
Public
How Have We Enriched & Leveraged Those Ingredients
Action Plans
Active
Piloting Or Limited Release
An engineered solution for a specific
issue, vehicle and customer. Comes in
A, B & C Quality Levels.
Impact
Report
Provides the best way to approach a
vehicle with multiple codes in the most
efficient manner possible.
Synthetics
In Development
Continue to expand Navistar’s ability to
create faults dynamically from a robust
set of conditions. These faults can
enable proactive repairs, investigations,
promotions, etc.
Summarizes the entire Health Report &
the Quality of Information that is
provided to expedite the repair.
Public
Fault
Ranking
Guided
Questions
Parts Radar
Most efficient way to ask an operator
questions accessible from anywhere.
Allows any user to see what parts are
needed for the repair. Enables a
customer to select the best dealer
location to route the vehicle to. Enables
a dealer to see if they or someone
nearby has the parts.
Skill Levels
Virtual Triage
The foundation for a smart dispatch
solutions that will assure the most
capable technician is assigned. Also a
key to smart mobile maintenance
dispatch & Virtual Triage.
Utilizes the RIP & Skill Levels along with
“Average Time to Failure” to assure that
the correct guidance is provided to the
operator and customer.
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