Job Title:
Reports to: HeadEmployee Name:
Perspective
Key Result Area Performance
Indicator
FINANCIAL/ 1. Budgeting
1. % adherence
SHAREHOLD
and Resource
to service level
ER
Management
agreements
2. Timeous
submission to
proposed
budgets
3. % adherence
to
departmental
budgets
2. Project
Planning and
Management
Q1 2020
100%
Strategic Initiatives / Activities
1. Identifies and recommend the best source of
service taking into account the pros and cons
associated with the services.
2. Monitors usage of available resources within
??
the department as per the approved budget.
The incumbent will now and then develop
the departmental budget for approval to
ensure the department is well resourced.
100%
3. Monitors the adherence by other staff
members to approved departmental budget
so as to operate within the approved line
items and avoid overspending or underspending.
4. Timeously submits draft proposed budget
for incorporation in to the main budget.
5. Requests for funding for relevant staff
training programmes for development
purposes to improve efficiencies.
1. % initiation of 100%
1. Initiates ICT related projects and manage
ICT projects
them until their completion for production
purposes.
2. Timeous
2 weeks prior to
submission of commencement 2. Defines and develop Project Charter that
clarifies the project scope so as to outline the
the
project
motive and direction.
charter
Supporting Behaviors
1. Results focus
2. Teamwork
and
cooperation
3. Organisational
commitment
4. Information seeking
5. Attention to detail
6. Technical
/
professional expertise
1. Results focus
2. Teamwork
and
cooperation
3. Organisational
commitment
4. Information seeking
Perspective
Key Result Area Performance
Q1 2020
Indicator
3. % completion 100%
of projects
Strategic Initiatives / Activities
3. System or
Network
Uptime
1. Certifies the existence of a reliable network
to ensure that communications flow
smoothly within and outside the
organization without any disruptions.
2. Liaises with relevant service providers and
verify that they provide relevant services as
1. % availability 99%
of network
2. %
100%
functionality
of
ICT
infrastructure
Supporting Behaviors
3. Schedules and assigns work to subordinate 5. Attention to detail
during projects as well as monitoring and 6. Technical
/
controlling the department for monitoring
professional expertise
purposes.
4. Draws up project plan and budget so as to
ensure deadlines are met and planning is
within the agreed budget.
5. Supervises the installation and operations of
computer systems and other technologies,
such as communication systems level for the
smooth running of the business
1. Results focus
2. Teamwork and
cooperation
3. Organisational
commitment
4. Information seeking
Perspective
Key Result Area Performance
Q1 2020
Indicator
3. Timeous
30 Jan 2020??
approval of
Recovery Plan
Strategic Initiatives / Activities
Supporting Behaviors
and when required e.g. Internet, Network to 5. Attention to detail
ensure proper communication within the 6. Technical /
organization.
professional
3. Oversees
the
administration
and
expertise
maintenance of the company’s ICT
infrastructure to promote hardware and
software availability to enhance quality
information and communication at all times.
4. Ensures an efficient Data Recovery Plan and
Business Continuity Plan which minimizes
downtime in the event of a system challenge.
4. Timeous
backup
Daily at 4pm
5. Oversees trouble shooting, systems backup
and disaster recovery processes to ensure
information is always available at any given
time and avoid any loss of relevant
information.
6. Monitor that the email and internet system is
up and running on a daily basis to avoid any
disruptions in communication.
7. Verifies that stable software is used to avoid
system downtime. The incumbent will also
ensure that mission- critical systems are
replicated
to
ensure
continuous
functionality.
8. Undertakes
regular
password
reconfigurations for security reasons
Perspective
INTERNAL
PROCESSESS
PEOPLE
Key Result Area Performance
Indicator
4. Strategy
1. Timeous
Formulation
submission of
ICT Strategy
2. % compliance
to ICT policy
3. Timeous
review of the
strategy
Q1 2020
30
2020??
Strategic Initiatives / Activities
January 1. Formulates and implements an Information
Communication Technology strategy based
on short and long term goals to ensure the
contribution of ICT to the achievement of
100%
organizational objectives.
Once per quarter 2. Prepares ICT policy documents that will
form guidelines in the utilization of ICT in
the organization to ensure its proper use.
3. Sets up standards and procedures for use
and access to ICT systems to track and
monitor usage as well as costs.
4. Monitors ICT policies, procedures, systems
and controls to ensure adhere to generallyaccepted International Standards / Good
Practice.
5. Conducts periodic reviews of the strategy to
view its proper alignment with the global
organizational strategy.
6. Adopts world- recognized IT governance
frameworks in order to effectively service
the business strategy.
5. Training and # of trainings Attend all
1. Attend all work related trainings
Development attended as per
2. Identify relevant work related literature and
calendar/plan
reading for personal development
Timeous
7 days after 3. Attend to personal development through
continuous learning in and outside the
submission
of training
organisation
training report
Supporting Behaviors
1. Results focus
2. Teamwork and
cooperation
3. Organisational
commitment
4. Information seeking
5. Attention to detail
6. Technical /
professional
expertise
1. Results focus
2. Teamwork and
cooperation
3. Organisational
commitment
4. Information seeking
Perspective
Key Result Area Performance
Indicator
Timeous
submission
of
performance
appraisal reports
Q1 2020
Strategic Initiatives / Activities
Supporting Behaviors
By the 5th of 4. Attend all relevant organizational meetings 5. Attention to detail
April
for updates and sharing of strategies in all 6. Technical /
areas of the business.
professional
5. Recommend system improvements so that
expertise
the business/ department is fully
technologically operationalized to improve
on efficiencies.
6. Coach, mentoring and counselling staff and
identifying training gaps and recommend
training so as to improve their respective
performance.
7. Acquire of product knowledge to better
serve clients and transfer knowledge to staff
for improved departmental performance
PART B: ACCEPTANCE
The above detailed objectives and Targets have been discussed with me and I fully understand what is expected of me. My Signature
below confirms this understanding.
Employee Name.………………………………………………… Signature……………………………Date……………....................
Immediate Supervisor Name…………………………………… Signature……………………………Date…………………………
Human Resources Name.…………………………….. Signature………………………… Date…………………………..