KINGDOM OF SAUDI ARABIA MINISTRY OF HIGHER EDUCATION JAZAN UNIVERSITY COLLEGE OF APPLIDE MEDICAL SCIENCES PHYSICAL THERAPY DEPARTMENT CHAPTER 6 DECISION MAKING Dr . DENNIS ROBINSON .C MPT, MBA, PGDFM , PhD Chapter 6 Objectives: Key Concepts Describe the steps in the decisionmaking process Describe the different decision-making styles Factors affecting decision-making Decisions and Decision Making Decision = choice made from available alternatives Decision Making = process of identifying problems and opportunities and resolving them Choice = Select Available = Ready for use Process = Method Opportunity = Chance Mad e = Prepare Alternative = Other Identify = Detect Resolving = Answer Decision Making & Physical Therapy Department Physical Therapy Department Director identify problem and opportunity by analyzing alternative and make decision about department goal and course of action to achieve Analyze = Check Course of action = Method Achieve = Reach a goal Decision-Making Process Step 1 - Identifying a Problem Physical Therapy Department Director Identifying a Problem in the department Problem - difference between an existing and a desired situation of goal achievement Existing = To present Step 1 - Identifying a Problem Step 2 - Identifying Decision Criteria Step 3 - Allocating Weights to the Criteria Step 4 - Developing Alternatives Step 5 - Analyzing Alternatives Step 6 – Selecting an Analyzing Step 7 - Implementing the Decision Step 8 - Evaluating Decision Effectiveness Desired = Want Decision-Making Process Step 2 - Identifying Decision Criteria Physical Therapy Department Director Indentify Decision criteria - what’s relevant in making a departmental decision Criteria = Basis Relevant = Proper Decision-Making Process Step 3 - Allocating Weights to the Criteria Physical Therapy Department Director Allocating Weights to the Criteria in the decision Allocating = Give Weights = Importance Decision-Making Process Step 4 - Developing Alternatives Physical Therapy Department Director list the viable alternatives that could resolve the problem without evaluating them Viable = Fit Resolve = Reach a Goal Evaluate = Check Decision-Making Process Step 5 - Analyzing Alternatives • Physical Therapy Department Director evaluate each alternative against the criteria Analyze = Check Alternative = Other Evaluate = Check Criteria = Basis Decision-Making Process Step 6 – Selecting an Analyzing Physical Therapy Department Director choose the best alternative from among those considered Choose = Select Consider = Accept Alternative = Other Among = Between Decision-Making Process Step 7 - Implementing the Decision Physical Therapy Department Director implement the decision Implement = Put into use Decision-Making Process Step 8 - Evaluating Decision Effectiveness Physical Therapy Department Director determine whether the problem is resolved Determine = Fix Problem = Trouble Resolve = Reach a Goal Decision-Making Styles Physical Therapy Department Differences among directors how they perceive problems and make decisions Perceive = See Directive Style Physical Therapy Department Director Make decision Fast, Efficient and Logical Efficient = Doing good work without spend too much of resources Logical = Clear Analytic Style Physical Therapy Department Director Make decision carefully and adapt with new situations Carefully = No mistake Situation = Condition Adapt = Adjust Conceptual Style Physical Therapy Department Director able to find creative decisions Able = Skillful Find = Detect Creative = Clever Behavioral Style Physical Therapy Department Director make decisions to help subordinates achieve their goals Subordinates = Junior Achieve = Reach a goal Goal = Purpose Factors Affecting PT Director Decision Making Certainty - outcome of every alternative is known Risk - able to estimate the probability of outcomes stemming from each alternative Uncertainty - not certain about outcomes and unable to estimate probabilities Certainty = Sureness Estimate = Guess Outcome = Result Probability = Chance
