Faith Ranji
Information Technology and Security Professional
Address: Nairobi
Phone: 254-702-897272
E-mail: faithmranji@gmail.com
Information Technology and Security professional holding Certified Information Security Manager (CISM)
and CompTIA Security+ 601 certifications. My background is in IT Support with over 5 years’ experience
supporting hardware and software issues for computer systems. I am experienced in configuring
computers, servers and peripheral devices to work within established company and security parameters. I
am experienced working with multiple stakeholders and users in Kenya, South Africa, Zambia, Angola,
Uganda and Morocco.
Certifications
2022-11
Certified Information Security Manager (CISM)- ISACA Pass
2022-04
CompTIA Security + 601
2016-06
Enterprise Network Administration (CCNA Track)- IIHT
Work History
2022-03 - 2022-11
Sabbatical
Took time off to transition to information security career.
Studied and certified in:
• CompTIA Security + 601 certification
• Certified Information Security Manager (CISM)
2018-02 - 2022-01
IT SUPPORT SPECIALIST
Dentons Hamilton Harris and Mathews, Nairobi
• Determined hardware and network system issues using effective
troubleshooting techniques.
• Worked with the software development team on reported errors and bugs
on newly released software and assisted in the deployment of release fixes.
• Uploaded new software, rolled out updates and applied patches to servers
upon release to thwart threats from penetrating networks.
• Helped streamline repair processes and update procedures for support
action consistency.
• Collaborated with vendors to locate replacement components and resolve
advanced problems.
• Set up hardware and software in optimal configurations to meet network
performance requirements.
• Managed system-wide operating system and software deployments, as well
as related software upgrade problems.
• Managed the company, Asset Register. Ensuring all assets are captured as
and when they are assigned.
• Offered new customers training to reduce frustration and improve customer
satisfaction.
• Responded to faults in both LAN and WAN networks to rapidly restore
connectivity and prevent unnecessary downtimes.
Achievements
• Developed the first asset register for the organization.
• Migrated organization from IBM notes mail box to Office 2016.
• Digitized the filing system from physical files to iManage file management
system. Working with registry and legal team.
• Migrated finance team from Liberate by Linetime to Thomson Reuters 3E
enterprise finance system.
• Implemented M365 for Dentons Africa. I was the project assistant and user
trainer.
• Collaborated with the HR department to design standardized IT onboarding
processes and training assets.
2016-11 - 2017-06
IT Intern
Hamilton Harris and Mathews, Narobi
• Aided problem resolution measures and suggested patches and hardware,
software and network troubleshooting alternatives.
• Helped department set up equipment for meetings, events and operations.
• Installed application software and upgrades, virus protection, and drivers.
Education
2015-08
Diploma in Business Information Technology
Kenya Methodist University
Tools & Systems
• Active Directory
• Microsoft 365
•
•
•
•
•
•
BlueJeans
Sophos
iQ Track
Elite Enterprise
Citrix Systems
Microsoft SCCM
Skills
User Training
Excellent
System Implementation
Very Good
Implementing security programs
Good
Designing security controls
Good
Networking
Good
Project Management
Excellent
Troubleshooting and configuration
Excellent
Referees
Sammy Muthui
Head of IT
Dentons Hamilton, Harrison and Mathews
0722762724
Evelyn Sajabi
Head of Business Development
Dentons Hamilton, Harrison and Mathews
0720441072
Nafysa Adam
Partner
Dentons Hamilton, Harrison and Mathews
0720720330