Body Languages
People
O B J EC T I VES
• Understanding body language and how to
respond to difficult people
• Using body language for yourself and your
empowerment
• Understanding different people.
• Teaching you something people rarely learn
D EF I N I T I O N
•
Body language refers to various forms of non-verbal communication, wherein a
person may reveal clues as to some unspoken intention or feeling through their
physical behavior. These behaviors can include body posture, gestures, facial
expressions, and eye movements.
•
Body language is typically subconscious behavior, and is therefore considered
distinct from sign language, which is a fully conscious and intentional act of
communication. Body language may provide clues as to the attitude or state of
mind of a person. For example, it may indicate aggression,attentiveness,
boredom, a relaxed state, pleasure, amusement, and intoxication.
•
Body language is significant to communication and relationships. It is relevant to
management and leadership in business and also in places where it can be
observed by many people
W E KN O W T H AT O U R B O D Y
L A N G U A G E A F F EC T S H O W
O T H ERS SEE U S.
M A I N EL EM EN T S O F B O D Y L A N G U A G E
Posture
Gesture Hands & Arms
Body
Language
Speech
Eye Contact
Voice
Tone
M A I N EL EM EN T S O F B O D Y L A N G U A G E
PO ST U RE
•It should be standing t a l l
with shoulders back, it shows
confident but less arrogant
LEG D I R E C T I O N
UNCRO SSED
LEGS
A N K L E LO CK
AT AT T EN T I O N
LEGS CROSSED
(S T A N D I N G )
SPL AYED LEGS
M A I N EL EM EN T S O F B O D Y L A N G U A G E
• Solid with “Smiling”Face, it
EYE
C O N TA C T
really shows that this person
respect for his/her interviewer/
person that he/she talk with
RIGHT (LIES)
LEFT (FACTS)
WIDENING
BLINKING
DIRECT
M A I N EL EM EN T S O F B O D Y L A N G U A G E
• the less the movement, the
GESTURE HANDS
AND ARMS
better you are, since if your
hand/arm gestures are small
and close to your body, it
really is showing that you’re a
defensive person.
CROSSED ARMS
GRIP UPPER
ARMS
PA L M S U P
PA L M S D O W N
HANDS ON
HEAR T
FI NGER
POINTING
M A I N EL EM EN T S O F B O D Y L A N G U A G E
SPEECH
• Not slow, but clear, and
easy to capture by the
other person.
M A I N EL EM EN T S O F B O D Y L A N G U A G E
• the voice should be
TONE OF
VOICE
moderate, which mean not
too high and fast, not too
slow and tiny
W H AT SH O U LD I LO O K O U T F O R?
EYES
MOUTH
HANDS &
ARMS
HEAD
LEGS &
FEET
B EI N G D EF EN SI VE
•
Hand/arm gestures are small
and close to his or her body.
•
Facial expressions are minimal.
•
Body is physically turned away
from you.
•
Arms are crossed in front of
body.
•
Eyes maintain little contact, or
are downcast.
B O RED / C A N N O T B E EN G A G ED
• Heads are down.
• Eyes are glazed, or gazing at
something else.
• Hands may be picking at cloths,
or fiddling with pens.
• People may be writing or
doodling.
• They may be sitting slumped in
their chairs
LY I N G
•
Eyes maintain little or no eye contact, or there may
be rapid eye movements, with pupils constricted.
•
Hand or fingers are in front of his or her mouth
when speaking.
•
His or her body is physically turned away from you,
or there are unusual/un-natural body gestures.
•
His or her breathing rate increases.
•
Complexion changes such as in color; red in face
or neck area. Perspiration increases.
•
Voice changes such as change in pitch,
stammering, throat clearing.
LY I N G - TA LK
• Talk with too much details
• They tell their story in strict chronological
order
LY I N G - G EST U RES
• People will subtly ‘rehearse’ their story, but
not their gesture.
• During a convincing story look out for
shaking of head, shrug of shoulders and
hidden smiles of getting away with it.
DUPING DELIGHT
C O N C LU SI O N
• Body language impacts a great deal of how we communicate, and can
reflect quite accurately what's going on inside us.
• Body language includes body movements and gestures (legs, arms,
hands, head and torso), posture, muscle tension, eye contact, skin
coloring (flushed red), even people's breathing rate and perspiration.
Additionally, the tone of voice, the rate of speech and the pitch of the
voice all add to the words that are being used.
• It is important to recognize that body language may vary between
individuals, and between different cultures and nationalities. It is
therefore essential to verify and confirm the signals that you are
reading, by questioning the individual and getting to know the person.
W E KN O W T H AT O U R B O D Y
L A N G U A G E A F F EC T S H O W
O T H ERS SEE U S.
B U T D O YO U KN O W
H O W BO D Y LA N G UA G E
C A N A F F EC T YO U RSEL F ?
W H AT D O ES PO W ER D O
T O O U R PH YSI O LO G Y?
TESTO STERO NE
COR T I S O N E
Power and effective leadership is not just how
you show confidence and dominance but also
how you react to stress.
EXPERI M EN T
TESTO STERO NE
COR T I S O N E
C A N W E FA KE I T U N T I L
W E M A KE I T?
W E FA KE I T U N T I L W E
B EC O M E I T.
BUT W H Y IS TH IS
I M PO RTA N T ?
T H E B U LLY
“ I T ’ S ALL A B O U T M E ”
1.
2.
3.
4.
5.
6.
7.
8.
D O N ’ T BE DRA W I N T O
FIGHTS
OFFER REMEDIES
CALL FOR HELP
H AVE GROUP 3 6 0 / F E E D B A C K
DELIVER W A R N I N G A N D
ES TABLISH A U T H O R I T Y.
Q U E S T I O N ALL RUDE
BEH A V I O U R
GIVE T R A I N I N G
CLAP H A N D S
H O W DARE YOU Q U E S T I O N ME
T H E C O M PL A I N ER/
W H I N ER “ I T ’ S SO TERRIBLE,
FIX I T ”
SOMEONE
1.
2.
3.
C O N S I D E R THE C O M P L A I N T
M O D E L THE O PPO SI TE
BE SI LENT (TRUST ME IT
WORKS)
4.
SET T E A M ST A N D A R D S
5.
RUN A T I G H T SHIP
6 . D O N ’ T TAKE IT P E R S O N A L LY
7.
AGREE A N D M O V E O N
8.
M A K E IT THEIR
RESPONSI BI LI TY
I C A N BE L O U D , G O O D
M A N N E R S C A N W AI T. PEOPLE
S H O U L D HEAR ME TALK.
T H E PRO C RA ST I N AT O R
WA ST ES T I M E B Y T H I N K I N G “ I
C A N ’ T DO TH A T ”
1.
2.
3.
4.
PA RT N ER T H E
P R O C R A S T I N ATOR W I T H
A N O T H E R VP
ASK THEM TO HELP W I T H
SCHEDULING
GIVE TIPS A N D TRICKS
IT TAKES T I M E ( M A K E IT A
HABIT)
I’LL GET BACK TO THIS L ATER. I
N E E D TO CHECK E M A I L . I N E E D
TO TALK TO THIS PERSON. OH
END OF W O R K I N G T I M E ! YAY!
T H E PRO C RA ST I N AT O R
A D D I T I O N A L TIPS
UNDERS T A N D WHY
1 . D O E S N ’ T H AVE SKI LLS/ D ATA
TO C O M P L E T E JOB
2 . T O O M U C H TO D O , N O T
ENO UG H TIME
3. TIME M A N A G E M E N T ABILITY
4. POOR C O N D I T I O N
5. FEAR OF FAILURE
6. DREAD C R I T I C I S M
7. POOR S E L F - IMAGE
8. BORED/NOT CHALLENGED
T H E KN O W - I T- A L L
A K N O W - I T-ALL EXAG G ER ATES
1.
2.
3.
P O I N T OUT THE D O W N S I D E
WORK CLOSE LY W I T H THEM
A S S I G N OTHERS TO WORK
WITH HI M / HER
4. GIVE PRAISE W H E N IT’S DUE
5.
KEEP THEM I N THE LO O P
6.
D O N ’ T TR Y TO C H A N G E
THEM
ASK MORE Q U E S T I O N S ,
7.
INSIST O N B E I N G KEPT I N
THE LO O P
8. INSIST O N M U T U A L RESPECT
IT’S OK AY TO I N T R U D E OR I M P O S E
T H E SI L EN T T YPE
C A N N O T TAKE N E G ATIVE
CRITICISM
1. I NCREA SE C O M M U N I C A T I O N
CHANNELS
2.
SET A N E X A M P L E
3 . A R R A N G E FOR A N A U D I T I O N
4.
O PEN YOUR D O O R , BE
APPROACHABLE
5.
GIVE FAME
6.
DO EVER Y T H I N G YOU C A N ,
C O M M U N I C A T I O N IS O N E OF
THE EASIEST T H I N G S TO
DEVELOP
Z O N E S O U T / D O E S N ’ T CARE W H E N
IT C O M E S TO UPD ATES
T H E SO C I A L B U T T ERF LY
ASK A LOT OF Q U E S T I O N S
1.
PUT THEM TO WORK WHERE
THEIR
SKILLS ARE NEEDS
2. TA L K
TO
YO U R T EA M
A BO UT PROFESSIONALISM
3.
ASK THEM TO SO LVE
PROBLEMS A B O U T PEOPLE
4.
USE THEIR P E R S U A S I O N
ABILITIES
5. ENSURE THEY UNDERS T A N D
YOUR
BOUNDARIES
VER Y H A N D S O N
N O PEO PL E SKI LL S
THEY ARE U N P R E D I C TABLE
1 . D O N ’ T TAKE IT P E R S O N A L LY
2.
D E V E L O P IT I N THEM
3.
T E A C H A B O U T BO DY
LANGUAGE
4.
E X P L A I N WHY
5.
M A K E THEM WORK W I T H
PEOPLE
D O N ’ T CARE A B O U T B E I N G RUDE
N O W F O R T H E H A RD PA RT…
W H AT A RE I S T H E KEY B O D Y
LA N G U A G E T O
a) I D EN T I F Y
b) D EA L W I T H EF F EC T I VELY
D I F F I C U LT I N D I VI D U A LS
LET ’ S LI N K I T !