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Need & Expectation of Interested Parties according to ISO 22000:2018 Food
Safety Management System
Research · August 2018
DOI: 10.13140/RG.2.2.33999.18086
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Wasim Shakoor
Worldwide Sustainability & Compliance Consultants (WSC)
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Integrated Management System (IMS) Project (ISO 9001:2015 QMS, ISO 14001:2015 EMS & ISO 45001:2018 OH&SMS ) View project
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Interested Party
Type
Reason For Interest
Basic Needs and Expectations of the
Interested Party
Form of Information about Interested
Parties Needs and Expectations
Customers/End Users
External
Direct recipient of organization’s product Purchase quality food products which prepare in
hygienic condition with absence of negative impact of
food on health, including acute diseases.
Safety indicators results analysis tables (lab).
Customer satisfaction review, internet discussions
Legislative & Regulatory
Bodies (local, regional /
External
Dictate controlling regulations that
impact on organization product
Health of the people and longevity increasing as the
State
sustainable
development
component.
Compliance with national laws, regulations and
international standards
The legislative requirements of food safety, legal
register
Community
External
While a low risk, failure of organization
products could impact on public safety
Improving human health, minimizing risks of
poisoning. Contribute positively to its local
environment and populations.
New release on website, instant messages on
social media, executive blogs and speeches, flyers
Employees
Internal
Responsible for realization of
organization product
Proper safe, healthy and hygiene working conditions,
reducing the incidence of occupational injuries,
infectious diseases. Professional development &
growth via regular trainings, benefits and rewards
Regular internal and external training programs,
Medical screening records of employees, health
insurance program. HSE trainings plans, memos
& records
Owners
(Partners/Investors)
Internal
Invest the money in organization
Obtaining of stable profits/dividends, long-term and
reliable cooperation, minimizing the risk of supply
disruptions. good financial and legal compliance,
avoidance of fine or penalty, excellent performance
Shareholders (owners) meetings minutes
Profit & loss/balance sheets
External Providers
External
Provide supporting services (Lab testing,
calibration, transportation etc) raw and
packing material to the organization
Continuous orders prompt payments as per agreed
terms. Good level and long terms working relationship
and reliable cooperation
Contracts, ongoing performance analysis, training
records, External providers audit reports, email,
face to face meetings and its minutes.
Certification Bodies
External
Assess conformity of the organization
according to FSMS Standards
Effective Implementation of Food Safety standards
requirements with covering all relevant legal
requirements in the organization and supply chain
Audit plan, certification & surveillance audit
reports
provincial, national or
international)
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